E-Z Rent A Car - Page 3

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1.9 out of 5, based on 9 ratings and
34 reviews & complaints.

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Posted by on
Came to USA via LAXfor Xmas and chose this car rental co (first time). The price quoted in England was $292 for 18 days. When I collected my car a Hyundai accent I stated I only needed the very basic insurance when asked ie. Minimum. I have been coming to the States for several years and have used National, Alamo etc and I know the ball park price I pay. The guy behind the counter said fine and on my way I went. When I returned the car 18 days later the bill was $998 They say I agreed to full insurance cover. I went ballistic! but had to catch my plane they had blindsided me. and my credit card went missing. My reissued credit card never reached me and $12000 has been taken out of my account.
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idontthinkso on 01/06/2011:
Sounds like you need to hit the fraud office of your credit card. You have either an identity theft problem, or a merchant who allows big $$ purchases without proper ID.

Do you have the original receipt for the rental car? Most have a check box for the incidentals that you have to initial. Dispute the charges with your CC company. That's the only reason to USE a credit card anymore, the services and stop gap measures they provide.
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Don't Rent From E Z Rent A Car
Posted by on
ORLANDO, FLORIDA -- We accidentally got off on a toll road in Orlando, Florida and didn't realize it, we got off before even came upon a toll booth. All we would need to do is pay. 75 cents but E Z Rent A Car never gave us a chance to take care of it. They have a sentence in their contract that says "renter must pay all tolls at time of occurrence" and they charged us a $50 processing fee. It's a scam... a way for them to make money. The man on the phone from Florida's SunPass was very nice, the man on the phone at SLEE ZEE Rent a Car was a jerk.
I will NEVER rent from them again and will make sure no one I know rents from them.
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trp2hevn on 07/06/2010:
I think most of the rental companies charge a fee for toll violations/parking tickets, with fee amounts varying by company. I advise, the next time (regardless of what company you use) to read what you are signing.
PepperElf on 07/06/2010:
I'm wondering how it's possible to get off a toll road before paying toll

I mean when I drive on I90 it's pretty much impossible to leave the toll sections without going through a toll booth. not without going "off road" and possibly through a fence.

must be an odd road if you can exit without paying, yet still end up having to pay?
trp2hevn on 07/06/2010:
Pepper, they have lanes that strictly use electronic transponsers (E-Pass) and it's possible the OP might have gone through one of those lanes. However, the signs for such lanes are more than huge. People that do not have a transponder need to use the cash lanes.
PepperElf on 07/06/2010:
ahh good point.

we have those too, but I usually do cash. but yeah, if you go through one of those without paying you pretty much are going to find yourself owing the fees & possibly fines. And it won't be the rental company's fault.
Weedwhacked on 07/06/2010:
They're in business to make money, so what do you expect? It seems like every company is out to scam you (legally). Good luck.
IndyShopaholic on 07/07/2010:
I don't mind paying a fee if they want to charge one... but $50 is excessive when all the state of Florida wants is .75 cents.
PepperElf on 07/07/2010:
wrong. all Florida wanted was 75 cents - at the toll booth.

when you skip toll, the fee jumps up dramatically - $25 + toll.

the rental agency gets the bill, and passes that bill along to you along with a rental violation fee. The way to get out of that is to notify the rental agency of the toll violation before they get the bill, and pay it off yourself first.

none of this is sleezy.
it's part of your rental agreement.
Ben There on 07/07/2010:
That is what I was thinking PepperElf.

The car rental company gets a bill from the toll agency for $25.75. I think the extra $25 is a reasonable processing fee to cover the resources of paying the bill, invoicing the renter, plus a bit of a deterrent to keep this from becoming a habit with drivers.
trp2hevn on 07/07/2010:
I don't think the State of FL tacks on any extra amount. A relative of mine got a toll violation notice (dead battery in transponder) and it was just for the amount of the toll that had not been paid. And yes they had to send a check for 75 cents. On some of the toll roads, the cash lanes are completely separate and they are well marked. It looks like you are taking an exit but it is just that the cash lanes are away from the E-Pass lanes since the E-Pass lanes are at highway speed (meaning you don't have to slow down). If the OP had noticed that they didn't pay a toll, the key is to pay it before a notice gets sent to the rental agency.
IndyShopaholic on 07/08/2010:
PepperElf... I called SunPass in Florida, they told me all they want is the .75 cents. If you don't pay it by the date they specify then they tack on an extra fee. And I agree... $25 bucks would be OK. But $50?
PepperElf on 07/08/2010:
Read your rental agreement. <----

The time to pay the 75 cents was at the TOLL BOOTH.

Sure I know you're probably thinking "why can't I just pay Florida now?" ... because you're not the owner of the car. The car owner is the one who received the bill and the one you now have to deal within order to get the fee paid.

technically Florida cannot cut any deals with you now, since they've already billed the car owner for the skipped toll

simply put, it's too late and yu have no legal legs to stand on for this.

If you had called the rental company about it BEFORE they had received the bill it would be a different story but you waited until you got a bill from the rental company.
IndyShopaholic on 07/08/2010:
You know Pepper Elf if we'd known it was a frickin' Toll Road and we had driven past a booth we'd have been more than happy to pay. And I would have been happy to pay at the time of the offense BUT WE DIDN"T KNOW. You obviously didn't read the post... we got off on the road not knowing it was a toll road and then got off on the first exit. We never passed a toll booth... and we never knew we'd even done it until we get a picture of the car and ticket mailed from the rental car agency. That ticket had on it that we had until July 15th to pay the .75 cents. The car rental agency didn't mail that to us until this week and this happened the last week of May. I agree I'd much rather pay .75 cents than have to deal with this crap and comments from jerks like you but we were never given the option and we didn't know it happened. This IS a scam. Why should they make $49 off of a .75 cent mistake. I just think $50 is extreme!
If you can't read... don't respond.
Alain on 07/08/2010:
I still can't figure out how they got the picture if you didn't pass through a toll booth.
jktshff1 on 07/08/2010:
+10 Pepper
Venice09 on 07/08/2010:
I can't figure it out either, Alain. This doesn't make sense to me.
momsey on 07/08/2010:
Yes, the OP should have paid at the booth. They were in unfamiliar surroundings and seemed to be off course and therefore probably didn't see exactly what they should do.

And yeah, when you skip a toll, the toll authority sends you (or the owner of the car) a violation notice. There's always an extra fee tacked on ($25 here). However, usually it's possible to avoid the fee just by paying the toll. I think the car rental place is charging an excessive fee. But that's the breaks, I suppose.
IndyShopaholic on 07/08/2010:
How many times can I say it... there was NO toll booth. We did not drive through a toll booth, around a toll booth or past a toll booth. That is what is so frustrating about it. We got off on this highway, realized it was the wrong exit and got off on the first exit. It was in Orlando off of I-4, the first exit east of the Premium Outlet Mall, which was where we were trying to go. The only way we figured out whas had happened was look at the time and date on the picture that looks like it was taken as we exited this highway.
Venice09 on 07/08/2010:
Next stop.. The Twilight Zone.

I wish I understood this, but I can't say that I do. How are you supposed to pay a toll if there is no toll booth? And where was the camera?

I realize that you were in unfamiliar territory, so you're probably just as confused.
bitten once on 07/08/2010:
Just don't visit states with tolls and trolls,I don't or if you have to get a map with alternate routes without tolls.
Slimjim on 07/08/2010:
It probably was Florida's Turnpike, which is extremely confusing. I once ran a toll there going to Disney, and got a picture of my car in the mail with a 50 cent bill. The toll lanes are almost like exits there, and the main road is designed so people with electronic meter boxes in their car, can blow through and it just adds the toll fee to their credit card. Of course, if you don't live there or use the road much, you won't have such a devise.
Bottom line though, repeat offenders get charged penalties (per my ticket) so I'm wondering what the fee is to a rental company who probably have infractions sent to them all the time due to their renters.
In a nutshell, you got them a ticket and they certainly can justify putting a surcharge on top of the fine for it.
My opinion is Florida needs to put up a lot better signage on their Turnpike and any other roads with this design.
PepperElf on 07/08/2010:
"You obviously didn't read the post" - I read it. You are assuming that reading your post means we will agree.

Not knowing it was a toll road does not make rental agreements go away.

"How many times can I say it... there was NO toll booth."
Considering that you DID NOT say this before, I would say "more than zero"

And yes... I am curious as to how they got the rental plates if there was no booth to drive through.
When you called the SunPass folks did they explain that one?
IndyShopaholic on 07/09/2010:
Pepper Elf it was in the first sentence of the original post: "We accidentally got off on a toll road in Orlando, Florida and didn't realize it, we got off before even came upon a toll booth." So yes, I did say it.
I think they took the picture at the exit... there is a bridge in the background and that is next to the exit where we got off.
I don't know if they have roads that are meant to only be driven by those who buy a SunPass, as SlimJim said, maybe with electronic meters.
Like I said, don't mind paying a fee because it does say it in the contract. I just think it's sleezy to charge $50 when the fine is only .75 cents. It's clear that E-Z loves this... it's a $49 dollar profit for no service.
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Worst car rental company
Posted by on
TAMPA, FL -- I will NEVER rent a car from EZ Rent a Car again and I will strongly urge everyone I know not to use the company. The office is dirty, the staff are rude and unprofessional and 24 hours after returning my rental I still have not received my $200 deposit. When I called the office to inquire regarding my deposit, I was told that it would be returned within 24 hours. After waiting 24 hours and having still not received my deposit, I called back and I was told that it could take over 5 business days for my deposit to be returned (which I was not informed of prior to renting the car).

When I returned the car, I waited over 30 minutes in line. I watched the Sale Representative spend 15 minutes reviewing paper work with one couple and after everything was signed they were told that the only vehicle they could have was a van and that there were no cars and that they would have to wait an underdetermined amount of time for a car (it was unclear why they were not told this from the very beginning). Another couple waiting in line was so disgusted that they got back on the shuttle to the airport to go to another rental company. Everyone at the counter had a dispute. To make matters even worse, there were staff hanging around doing nothing - they did not help a single customer despite the long line.

The Tampa EZ Rent a Car office is so dirty and unprofessional, I find it extremely difficult to believe that this is a national company.
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E-Z Rent-a-Car at Denver Airport - poor customer service and capricious policies
Posted by on
DENVER, COLORADO -- I've rented from this company at this location several times now and have had very mixed experiences. The later ones have been worse and for this fact alone as well as the unpredictability factor--not something today's air traveler really needs or wants--I would not recommend using this company at this location.

First, definitely ask a Hertz or Enterprise bus driver where the E-Z shuttle is when you walk out with your bags (they seem to hate answering this already). On one side of the terminal the shuttle is at the front of the shuttle line. On the other it's at the very back. On neither side is their name included on the directory board and if you pick the wrong direction and start walking you may end up adding half a mile on foot to your trip, with all your bags in tow, like I did the first few times I rented from them.

At their service desk study the faces of the desk personnel and try to pick someone who is not mean-spirited or seems to have a chip on their shoulder. Several of their people are just mean.

If you are someone who prefers not to use credit cards and prefers debit or check cards, be prepared to face some heckling and hassling. One week there was no problem although I was given a great deal of random attitude from the desk guy I talked to, to the point that I would've walked out and headed for the next company on the row had my wife not intervened to soothe my frayed nerves. The following week, the company had apparently changed their policies to require faxed proof of insurance from my own car insurance or that I pay their exorbitant daily insurance rates (much higher than their rental rates). The desk person was actually competent if somewhat incalcitrant and unfriendly.

The fact that the company arbitrarily changed its policies fron week to week without even notifying regular customers seems at least capricious, if not downright unfriendly.

I want predictability when I travel because I need all my focus and concentration to deal with the circumstances of the day. In a car rental company I also look for convenience and speed.

E-Z has none of this and for this reason I will not be likely to use them in the future. And if you're thinking the price will make it worthwhile think again. Acutally the rates plus all the other crap they add on (particularly if they force you to use their insurance) turn out to be as much as or more than everyone else. The added inconvenience of attitude from desk personnel and fluctuating policies that are unfavorable towards debit card users is what breaks the camels back for me.

Bottom line: do as you wish but be wary if, unlike me, you plan to rent from these guys anytime soon.

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Alain on 04/15/2010:
I think I'll avoid these folks and just stick with my usual car rental company.
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Worst Car rental company Beware!!! Do not use!!!!
Posted by on
I made a reservation from your site (wez0065809) . I called EZ rentA car and their Canada affiliate (transcanada) few times before I even left for Canada to confirm. Everyone said my reservation is confirmed and rental is booked. Once ariving in Canada had to wait 45min for pick up with 2 little kids in rain and cold. Once receiving at the counter they said they had no mini van... They have one tiny little hyndai. Rest of my party had to spend 60$ for cabs. When I tried to return the car on one was the counter, after calling the location and getting transferred to a cell phone. Person tells me to leave the keys at front desk at sherton.. No shuttle to the airport.. Also they charged maditory 8.95 libility. What kind of business practice is this?? I want some answers.. I am hitting every website and using internet to spread the service quality EZ rent a car and trans Canada offer..
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goduke on 10/13/2009:
Why is it that companies and products with EZ in the title never are?
JR in Orlando on 10/13/2009:
You are right goduke. That's why I am always leary about buying from a company with these words in its name: cheap, quick, fast, or similar adjectives because they never appear to be.
v_john_chambers on 10/09/2013:
Warning! Not only did it take us over an hour to get there from the airport, we found $90 worth of charges to our card long after we paid for the rental. Don't get scammed like we did..
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E-Z Rent a Car is not E-Z
Posted by on
DALLAS, TEXAS -- I too have had several bad experiences with this company. It is not a creditable organization. Their rates were reasonable or though I thought, but their business practices borders on fraud no less...my experience was with both Atlanta and Dallas operation. They have hidden charges. I have turned them over to my state's attorney general hotline for investigation and I would, first warn you not to rent from this terrible company and second, if you do, just turn them over to your states' attorney general for operating a sham business with shameful business practices.

We don't have to stand for this type of treatment in the financial mess this country face today.
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Ben There on 01/31/2009:
What type of hidden charges do they have?
7Sweets on 02/01/2009:
For one thing, their contract is not specific to the charges they employ, I.e. their contract reads that if you do not return on the contract date that you will be charged another days rent. This is not unusual...however, what really happened was they charged me for another day when I did not return on the hour designated. My check out time was 12 noon, and because of work and traffice getting back to the airport in Dallas, I did not bring the car back until after 4pm on the contract date specified. I am used to being charged an additional hourly rate for a late return, but I was charged an entire day with an entire day of insurance and that was not what the contract stipulated. I was told by the young person receiving the car that I did not have to go to the ticket counter, again this has been my experience with other car rentals so I did not think anything odd. It became real apparent that this company will not return your deposit and charge your card without your full knowledge of the charges when I received my bank statement. They do not want you to question their business practices by checking out with them at the time of return. Renter beware is all I can say. Once your credit card is charged that deposit, you will not get it refunded and charges are withdrawn with the hope that you as a consumer will not review your credit card or bank statement. How many times has this unscuperlous company have charged Americans and or other visitors to this country unfairly. Just rent and beware!
Ben There on 02/01/2009:
Charging an extra day after being one hour late with the rental is standard policy with most companies - on the contract it reads something like "14.99 ex hr/49.99 ex day"...

As I have said before, people want to be able to return rental cars really late with little or no penalty, but get really upset if there are no cars ready at check in. The only way car rental companies can ensure that cars are ready for new customers is to threaten heavy penalties to people who return cars late.
7Sweets on 02/01/2009:
This is fine as long as your contract states this...there's did not. I am not usually late and expect to pay the penalty...but all of this is spelled out in the policy. Sorry, you might accept this business practice, but I do not....the contract must spell out the terms so the public will be aware of what they are signing on the bottom line for...you might want to pay these hidden charges but I do not. It is aweful funny that rental car companies like Hertz do not practice this policy in such a way. You can accept mediocre, but I will not aver rent from this company again and I travel every week. I have experience better than you do and know when a business is shafting me. Enough press for this tragic unfortunate company, it will not last...... Toulo!
Ponie on 02/01/2009:
Toulo? What language is that and what does it mean? You '...turned them over to...' your State Attorney General's office? About six months from now some clerk in that department may send out a form letter which will be tossed into File #13 when received. I'm sure the penalties were spelled out in the contract--you just failed to read it completely. Your experience means nothing if you ass/u/me.
Starlord on 02/01/2009:
Ponie, maybe he was trying to say toodle-oo.
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No Problems With Our Car Rental in Cancun
Posted by on
Rating: 5/51
CANCUN, MEXICO, TEXAS -- We rented a minivan from e-z car rental/American car rental in Cancun Mexico.
the price quoted is what we paid and they put a hold on our credit card for $1,600 dollars. When we checked with our cc company they told us its standard procedure and it did drop off by the time we were back home. The car promised is what we got and it was only fairly new.
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Worst, Rude and Scam
Posted by on
TORONTO, ON, CANADA -- EZ Rent A Car from TransCanada located on 801 Airport Rd. in Toronto. Stay away or you will be cheated!!! The guy there is rude and unprofessional. I give you 99.9 % chance that he will try to scam you!!! I have talked to quite a few people in line and they all share this opinion.
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Kris10 on 12/22/2011:
What happened?
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Scam at EZ Cancun
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CANCUN MEXICO -- I feel scamed. I booked online for a price in Orbitz, which gave me a slight advantage in price VS EZ's webpage. At EZs webpage you can see that the basic insurance is included in the total price, so I assumed that it would be included in Orbitz's plan (which was only a total of $10 less than directly with EZ), and they mentioned nothing about additional insurance.
When I got to the car rental office, they told me they would charge me with a basic insurance and I told them that if it was not included in the booked price I did not want it. So they told me no problem, gave me my total, offered me an upgrade for a total of $10, which I accepted, and they read my total charges: $137. They printed all the paperwork and told me to sign here, here and there. When I came back after using the car and I checked on the total amount they charged I saw something wrong, they charged me around $70 dollars extra for insurance. They played with me, telling me to my face one amount and charging me another. It was my fault not to review each condition in the papers they gave me to sign, but they lied to me and I just want others to know you can't trust them, they will trick you so you think it is one thing you are paying when they are giving you something else to sign. Their driver, who took me back to the airport, told me this happens all the time, and that customers go back very frustrated. Please check what they give you to sign and don't trust them.
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Shtim on 12/23/2013:
Yes, ez car rental cancun are Fraud, don't rent car at e-z car rental
paul on 01/02/2014:
I agree with your scam acts from EZ. Same thing happened to me in Tampa. Booked online, specifically told the lady I did not want insurance and she said initial all the lines below. They all say I decline this and that except that one which says I accept insurance. You better read the fine print. My copy was blank so I could not dispute them. Will never rent again there.
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Good experience
Posted by on
TAMPA, FLORIDA -- I had a great experience at E-Z Rent a Car at Tampa. I found them through Orbitz and they were the best deal. I had just come from Payless Rent-a-Car down the street and had a horrible time after they had lied to me and tried to charge me extra money. E-Z Rent a Car on the other hand was great. They gave me the car at the price they quoted me. They offered me the extras as "options" and didn't force it on me. They were straight forward and answered my questions honestly. I had a misunderstanding with the contract, and the manager Daryl got back to me right away and apologized for any inconvenience. I had a great experience with E-Z Rent a Car and will definitely use them again in the future.
Resolution Update 04/21/2010:
This was never a complaint. I wanted to actually write a good review for once.
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