I called Earthlink to inquire about internet service. I erroneously gave them my credit card number as I intended to have it installed. After hearing more about their charges and services, I declined to hire their service and told them I do not want their service. Lo and behold I find that they turned me into collection for an unpaid bill. After many attempts to contact them I finally get a live person. They tell me that they have no record of me and therefore there is no charge. I called my credit card company who called them (with me on the phone) - we got the same reply. I've emailed, mailed, everything I can think of...I still have an uncollected fee from them which I refuse to pay as I did not have their service. I have/had a very high credit score and they are going to taint that.
NEVER EVER use EARTHLINK - they are scams..................
Earthlink DSL Customer Support
ATLANTA, GEORGIA -- I have been an Earthlink customer since dial-up days. I have worked in technical support but encountered a DSL problem at home that I could not solve. I gave this rating three stars because the problem ... read full review
I pay $29.95 for Earthlink internet service to this day. I have had Earthlink since 2008 at this price. It's not the fastest speed, but I'm in no hurry. I recently wanted to upgrade our cable service, but was told I would have to upgrade the internet service to theirs. The price I pay now is $64 for Earthlink and local cable. To upgrade both shot up to $90. I asked how much just for upgrading just the cable, not Earthlink. That was $99. Well since Earthlink kept their promise of $29.95 a month, I decided to stick with them. 1 Replies - Latest reply on 04/12/2013Add reply
I have never really had a problem with Earthlink as far as service goes, the main issue is with being unable to make a payment online if your account is deactivated. Husband had stroke, etc. Found out we are now in a wi-fi area, only because my daughters main computer has been on Earthlink and hers does not support wireless. I have apparently been wireless and didn't realize it. I do not have a credit or debit card and they won't take a check over the phone, only online, but if your account is deactivated... I can wait til I mail them a check for service to be reactivated since my daughter is gone on vacation. Maybe earthlink needs to reconsider just let a person pay online, by check, even if their account is deactivated.1 Replies - Latest reply on 09/16/2009Add reply
I have been harassed for the past week by Earthlink's billing department. My husband is deployed, and our communication is sporadic. Earthlink said I needed to pay an outstanding balance of $7.90 (ridiculous ... read full review6 Replies - Latest reply on 04/12/2009
When we first got our laptop, we decided to take advantage of the free internet offers for 30 days, as installed in the computer. We tried Earthlink, which said that no billing would occur during the trial period (30 days). We tried it for three days--it was a nightmare! Terribly slow, connection kept getting interrupted, and downloading would take a century and a half! We canceled as per the instructions on the site -- written request, certified mail with return receipt. About a week after we first went on, we received the confirmation postcard that they received the cancellation. NOW they've put us in collections for two months of service! WE USED IT FOR THREE DAYS DURING A 30-DAY FREE TRIAL PERIOD! The reps who call are barely audible and difficult to understand. What a ripoff!
I plan to report them to the BBB and Attorney General. Internet Users, BEWARE!
BERKELEY, CALIFORNIA -- I pay for 6mps DSL internet connection from Earthlink. I often get service at 1.5 download, and 0.3 upload. I have tried to use Earthlink chat tech support for this problem. The techs give irrelevant advice about changing browser settings, when I don't even use a browser for email. Then they simply stop responding.
Today I waited for a response for half an hour on two different occasions, and finally gave up both times.
Earthlink has the worst products and customer service on planet Earth, and it's paying off. Check out their stock: http://bigcharts.marketwatch.com/quickchart/quickchart.asp?symb=elnk&sid=0&o_symb=elnk&freq=1&time=8
Would you do business with a company you thought was going bankrupt? I know I wouldn't.
EARTHLINK continues to bill my credit card after 3 months of me telling them to cancel the account. It is outsourced and the people they have are rude and unresponsive. 1 Replies - Latest reply on 01/30/2014Add reply
I recently found a charge from Eartlink for $9.95 on my Time Warner 3 in 1 pack bill. I never asked for it and they would only tell me what it was not offer any proof that I had signed up for it. (My contract is in writing.) Eventually Time Warner removed and credited me back 8 months but it seemed to me that Earthlink is the slimy one here. 1 Replies - Latest reply on 01/05/2013Add reply
Earthlink loves to add little charges here and there. Like 4.95 per month for pc clean up service that they never provide. They also love to play shell games with your bill so you never see it. Of course, once you finally catch up with your bill and want to dispute the charges. You first get to go through about an hour of run around with the kind folks in India, then you are just told "Earthlink policy is that you cannot dispute charges beyond 30 days old". They screw you for as long as they can. They will admit the charges are incorrect but it is your duty to keep up with your bills and call them when you have a problem. They absolutely will not refund your money beyond a very small percentage of what they have stolen. They must be raking in thousands with this little scheme.Add reply
DRAPER -- So, The story starts with me having called the Dish people to talk about one of their advertisements which says high speed internet Stating @ 12.99 a month. I called them and they said they don't take orders but they have tie ups with Earthlink. They asked me for the information and told me that I would NOT be charged and its to verify the information and they said Earthlink people will call me and explain about all the options they have. Of course, I was stupid enough to give them my credit card information. Now, guess what, I see an order on my name next day in my email and that too without talking to any one from Earthlink. They just placed an order on my name without me even talking to them ( forget about placing any orders ). How insane is that ? ...Terrible, now they tell me that they have shipped the equipments fees and I will be charged. Someone got to be sued for something.
1 Replies - Latest reply on 03/09/2009Add reply
What a pathetic way to harass the customers and get people trapped. Never ever trust anyone and give your CC information. Earthlink sucks or shall I say it was Dish who messed it up....
LOS ANGELES, CALIFORNIA -- I always make my payments on time to Earthlink. Can you believe they call me 40 times a month anyway to collect an additional payment ahead that's not even past due. They claim they always collect the future payment at the end of the month to pay for the following month due on the 15th. That's crazy. It's like paying your mortgage payment twice in one month.
3 Replies - Latest reply on 03/06/2009Add reply
They must be hurting financially trying to show more revenue. If you have an Earthlink account don't use your credit card they will steal one payment ahead from your credit card.
We've had two different lengthy DSL outages at a facility that has an architecture supporting operations in the US and Iraq. The architecture provides personnel management of over 8000 people on a government contract. For the second time in six days we have had an outage starting at about 9:00 AM in the morning. The first one was resolved at 2:54 AM the following morning and only because I had a tech badger the Earthlink Help Desk folks and not let them push him off until the next day.
The one today is ongoing as of 6:30 PM with numerous lengthy phone calls and pass arounds. I just got off the phone with the Earthlink Customer Support Desk which is LOCATED IN INDIA to lodge a complaint. I hope it does some good.
COLORADO SPRINGS, COLORADO -- I'm totally frustrated on the phone and on the chat. I'm just giving up there.. The Earthlink operators giving me a hard time just for $2.95 There. Here what, I tried to do to resolve it there. I told Earthlink to deactivate my account, no not done, harassed me and my family at 6am in the morning that I had to call "Qwest" to stop these calls.. It stop but some one from Earthlink did take away my money from my debit card without my knowledge. Then I asked again the operator please would you replace my money back that you have taken away from me?? No they have not done it and jp chase have charged my account 35.00 Plus the amount there. The woman at chase said they would do an investigation with Earthlink, but as of tonight nothing is changed. What can I do with both of them??
Help. I give up !!