Earthlink Consumer Reviews - Page 3

MIAMI -- Be aware of EarthLink!!!! Back in September, we call EarthLink about the bundle package of high speed internet with VoiP phone service bundle to upgrade our dial-up internet service from another carrier; we were satisfied with the options we were offered and decided to sign up for the service. After all the information was provided and about 25 minutes of discussions over the service everything was set for then to mail the DSL modem, along with the VoiP adapter for the phone service, a day later it was discovered that EarthLink did not provide high speed internet service in this area; so everything was cancelled and nothing was ship to us from EarthLink.

2 months later we notice some unknown charges in our credit card, and put those charges in dispute, since we did not know where they came from. Then we received emails and threading letters from EarthLink for not paying for the dial up service; I tried to contact them immediately, and I was put on hold twice, once for over an hour and 15 minutes in which I gave up and decided to call them back the next day.

After 50 minutes of waiting time, I had a very hard time trying to communicate with the person representing Earthlink, since her English was very limited. I tried to explain that I never signed up for dial up service, and they were charging my credit card illegally since we never had an agreement for dial-up service; I kept arguing with her but apparently she did not understand or simply was just playing dull. She claimed to transfer me to another department and very conveniently the line was disconnected.

Later on I called again and was able to speak with a supervisor and offered to credit me with $21.95 for late charges which I found ridiculous since there was no such thing as late charges, since they charged my credit card $65.85 illegally and gave me a speech about their policy on refunds within 30 days; my answer was your company has committed a tort against me and is fraud charge me for a service I'd never agreed to and you will refund my money in full. He agreed to refund $43.90 which still is not the full amount charged to my credit card, and I will still disputed with my credit card so this thieves won't get away with it.

I came to Knoxville, TN in October of 2005, where I signed up for BellSouth DSL. It took a couple of months before the system worked consistently (and two visits from BellSouth guys). Exactly 3 days after my contract expired so did my modem... I called BellSouth and was told I could send them $59.99 and they would gladly replace said modem. I DON'T THINK SO. I figured Knoxville was a big enough city that I could get another phone company AND another DSL provider so I called and found a really "good deal" on phone service from MCI, but they don't offer DSL. So, I called and got a "deal" with Earthlink to provide my DSL.

Guess what? Earthlink will only provide DSL if I am a BellSouth customer!!! I stayed with BS (appropriate acronym, I think) and ordered Earthlink. Then my old Compaq router wouldn't work with their modem, so at the advice of one of Earthlink's "senior techs" (not sure what makes them senior) I went out and bought a Linksys wireless router. Everything worked great... for a month. Ten hours of "tech support" later, they tell me what I knew when I called them the very first time. The modem will not, for some unknown reason, stay in the bridging position so my router won't work. Feb. 12 I am assured they will send me a new modem, which will arrive in 3-5 business days.

Feb. 15 I receive not one, but two return shipping labels for the modem I have but no replacement modem. Feb 20 and still no modem so I call back to have the nice Indian or Pakistani guy tell me "Oh we're so sorry. We'll get that right out to you." Feb. 28... no modem. I call back. (At this point I should tell you that if you want to talk to anyone at Earthlink, you must have at least an hour of free time.) "Oh, we're so sorry. There was some confusion. We'll get that LABEL right out to you." NO! I don't need ANOTHER label!!!!

I am finally transferred (again) to a "senior representative" who assures me he is seeing to it that my new modem will be sent to me ASAP and I will have it no later than Mar. 4. March 7... no modem. I call back. Only THIS time, I select the option for cancelling my service. I get a new ** on the line who tells me they have sent me the wrong label (an RMA instead of an EMA) but he will be shipping me a modem overnight and refunding two months worth of payments. Well, we'll see if it actually arrives. I'm not holding my breath, as I look horrible in purple. A word to anyone who is considering Earthlink. DON'T!!!

WORCESTER, MASSACHUSETTS -- Totally frustrating, a nightmare, I will never recommend EARTHLINK to anyone! I was tossed around regarding internet connection for almost two weeks and the problem was never resolved; I was on phone with them almost daily for 1-2 hours regarding internet connection. The shipping cost of $20 for equipment was taken from my account without my knowledge; monthly fees were deducted from my account and yet no services had been provided AT ALL.

I had an extremely difficult time canceling my order because they were trying to convince me to wait over and over; moreover they told me to hire services of an electrician to come and connect my internet. I had to yell and insist that I wanted them to cancel my order before they finally yielded. Another $90 was deducted supposedly because I terminated services that were never connected for even a moment and the grace period of 30 days will still 2 weeks away.

When I questioned this, they turned around to say that the $90 was being held because I hadn't returned their equipment. Again it was not my fault because they sent me another modem 2 days later, after I had terminated services. My money has not yet been refunded to date. Some of their staff members are rude and have no clue about what they are doing.

I called Earthlink to inquire about internet service. I erroneously gave them my credit card number as I intended to have it installed. After hearing more about their charges and services, I declined to hire their service and told them I do not want their service. Lo and behold I find that they turned me into collection for an unpaid bill.

After many attempts to contact them I finally get a live person. They tell me that they have no record of me and therefore there is no charge. I called my credit card company who called them (with me on the phone) - we got the same reply. I've emailed, mailed, everything I can think of... I still have an uncollected fee from them which I refuse to pay as I did not have their service. I have/had a very high credit score and they are going to taint that. NEVER EVER use EARTHLINK - they are scams...

I pay $29.95 for Earthlink internet service to this day. I have had Earthlink since 2008 at this price. It's not the fastest speed, but I'm in no hurry. I recently wanted to upgrade our cable service, but was told I would have to upgrade the internet service to theirs. The price I pay now is $64 for Earthlink and local cable. To upgrade both shot up to $90. I asked how much just for upgrading just the cable, not Earthlink. That was $99. Well since Earthlink kept their promise of $29.95 a month, I decided to stick with them.

Earthlink loves to add little charges here and there. Like 4.95 per month for pc clean up service that they never provide. They also love to play shell games with your bill so you never see it. Of course, once you finally catch up with your bill and want to dispute the charges. You first get to go through about an hour of runaround with the kind folks in India, then you are just told "Earthlink policy is that you cannot dispute charges beyond 30 days old".

They screw you for as long as they can. They will admit the charges are incorrect but it is your duty to keep up with your bills and call them when you have a problem. They absolutely will not refund your money beyond a very small percentage of what they have stolen. They must be raking in thousands with this little scheme.

I have never really had a problem with Earthlink as far as service goes, the main issue is with being unable to make a payment online if your account is deactivated. Husband had stroke, etc. Found out we are now in a wi-fi area, only because my daughter's main computer has been on Earthlink and hers does not support wireless. I have apparently been wireless and didn't realize it.

I do not have a credit or debit card and they won't take a check over the phone, only online, but if your account is deactivated... I can wait til I mail them a check for service to be reactivated since my daughter is gone on vacation. Maybe Earthlink needs to reconsider just let a person pay online, by check, even if their account is deactivated.

I have been harassed for the past week by Earthlink's billing department. My husband is deployed, and our communication is sporadic. Earthlink said I needed to pay an outstanding balance of $7.90 (ridiculous in itself) and demanded my credit card number. I don't think so! I said I'd need to check with him next time he called. I called the customer service dept. the next day, and the person said there wasn't any balance. Today (4/11) I was called, and NEVER IN MY LIFE HAVE I BEEN SO HARASSED! He demanded my card # again, and I said, "not until I talk to my husband." He ended the call with, "talk to you tomorrow."

Furthermore, he showed no record of my previous call. I have since filed a complaint with the Missouri Attorney General's office. If we do indeed owe, I will pay. However, the confusion needs to be cleared up on Earthlink's end. I refuse to be intimidated.

DRAPER -- So, the story starts with me having called the Dish people to talk about one of their advertisements which says high speed internet starting @ 12.99 a month. I called them and they said they don't take orders but they have tie ups with Earthlink. They asked me for the information and told me that I would NOT be charged and it's to verify the information and they said Earthlink people will call me and explain about all the options they have. Of course, I was stupid enough to give them my credit card information.

Now, guess what, I see an order on my name next day in my email and that too without talking to any one from Earthlink. They just placed an order on my name without me even talking to them (forget about placing any orders). How insane is that? Terrible, now they tell me that they have shipped the equipments fees and I will be charged. Someone got to be sued for something. What a pathetic way to harass the customers and get people trapped. Never ever trust anyone and give your CC information. Earthlink sucks or shall I say it was Dish who messed it up....