TO: Better Business Bureau.
Cc: NJ Consumer Affairs.
Toyota Corporate HQ.
East Coast Toyota.
MY 3 CENTS . COM
To Whom It May Concern:
Last Tuesday, August 14, 2007 I bought a Toyota Corolla LE 2008 at East Coast Toyota,
Located at 85 State Route 17, Woodridge, NJ, 07075, Tel (201) 939 9400. This is the second car that I bought here in less than 2 years (01/31/06 Toyota Corolla LE 2006), plus I did recommend somebody else and she bought a Corolla as well.
The price in the window for the Corolla 2008 was $17,475.00, after an hour or so of negotiation A. Ramos, the sales person, drops the price to $16,200.00. Then I handle him a discount coupon in the amount of $250.00, so the price would be 15,950.00.
I got this coupon in the mail after I bought the first car (COPY ATTACHED), have no expiration date and is valid only in this dealer, but they (sales person and manager L. Mendez) decided not to honor it. I closed the deal that night anyway, first of all because I needed the car and the second reason was the fact that is a fair price, but this have nothing to do with the coupon, this dealer was supposed to honor it.
What I want is to be compensate for the $250.00 dollars of the coupon plus the time that Iâm expending in this matter and all the frustration that Iâve been feeling in this week.
Whit all the respect, I have a recommendation for Toyota , if you wonât honor coupons, if you donât like them, just donât mail themâ¦nobody ask for it, you mailed to my houseâ¦that was just a trick???...Do you like to play with people like that??? I know that for a multimillionaire company as Toyota one customer more or one customer less means nothingâ¦but please we all deserve respect.
Thank you in advance for all your help. Waiting for answers or at least comments.