Eastwood Insurance

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No Communication
Posted by on
VAN NUYS, CALIFORNIA -- I have been with this company for years and I don't know why I put up with this.
I can not get to talk to Gerard, my "agent" on the phone for more than 3 seconds. It's always "I have a client here, I'll call you back" and he never does.
Some of the numbers I have for this company (like the main one I was given: (818) 947-1562, are disconnected.

I have called repeatedly for months every time the renewal rolls around. This year I called Oct. 15,16,19,20,and into November until I gave up and kept my fingers crossed. I changed addresses but never received any sort of confirmation in the mail. Once I did get through and had 14 seconds of his time to give my new address. Several calls later, I asked if he put in the new address and it was "Yeah, yeah, I did it" "what about the rate change for moving to the countryside, which is always lower?" He said "You will get something in the mail". That was bank in the middle of October 09 and it is now Dec,4th with nothing. I call and the phone just rings on and on, no answer. Just like the year before and before that, he never has 5 minutes to talk to me. I am worried this company is going to fold and take my money with it. I am looking at other companies to find an agent who keeps their word and calls back. If I ran my business like this, I would have no business.

The last policy at the top says Titan ins., but the receptionist answers Eastwood.
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User Replies:
Anonymous on 12/04/2009:
Don't do business with them any more. Next time he's on the phone, tell him you want to cancel your insurance policy with him.
tnchuck100 on 12/04/2009:
Forget the phone calls. Get eyeball to eyeball with him. Do your cancellation in person. Get documentation in writing of the cancellation.

Find another agent who appreciates your business.
skelly39 on 12/04/2009:
Is Eastwood your carrier or your agent? If they are your agent and Titan is your carrier, find another agent that sells Titan if you want to stay with them. That's just unacceptable. Otherwise, send a written notice that you want the policy canceled and the date you want it canceled, call another agent and forget this guy.
worriedaboutEastwoodInsurance on 12/05/2009:
Wow, Skelly39 - are you in insurance? How did you know? Thank you very much!
Yes. Titan is my ins. In the past years Eastwood took me through AIG (the crooks) and 2 other companies I can't remember but now it's Titan. THE WORST IS MERCURY - THEY DON’T PAY - BEWARE.
When it switched to Titan, he stopped collecting commissions...do you know what's up with that?
I helped him clean his credit a bit as I have been a real estate broker for 34 years w/500 college-level hrs. education.
The record companies ripped off my bands (who would have thought they were dishonorable?) so I got into R.E. to bankroll my rock/blues career.
But how did you know about Titan? And how do I find another Titan agent now that I escaped from L.A. to Ventura Beach last month...
removethesin on 03/24/2010:
I was looking through the internet and Insurance companies and I came across this posting. My name is Tommy Lynn and I currently have insurance through Eastwood Insurance in van nuys. I think there titan insurance now. anyway point being my agents name is Anthony and he's been my agent for 3 years. first he was in the palmdale office then transferred. I kept the same agent and even drove to van nuys to his office because of his service to my needs. point being, I think it comes down to the agent. If you have a good agent on top of of things then you shouldn't have a problem. That goes for any company
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Question - please help
Posted by on
I have a bad driving record due to my D.U.I. back in 2004 that I had already paid off and taken cared off last year. In order for me to obtain my Drivers License back from the DVM, I had to get an RS-22 insurance which I had already purchased and paid the whole entire year from my Broker EASWOOD INSURANCE, and it cost me $800.00, However they put under a different insurance company called MENDOTA.

Not aware of the recent situation, I opened my mail from Mendota insurance yesterday and just found out that I was driving with no insurance for over a week, My full coverage/SR-22 insurance was cancelled due to my broker failed to provide MENDOTA with corrected license number (whatever that means) because as far as I know I gave all my information to EASTWOOD INSURANCE (in person) the day I purchased my full coverage insurance with their agent Michele Brunmier.

I contacted my agent with EASTWOOD this morning and she does not want to offer her assistance to me regarding this issues, she had advised me to contact Mendota instead, and when I did, they told me that the reason why they cancelled my insurance was because my broker did not provide them with their request, and I was also advised that the memo was only sent to my broker (EASTWOOD) by email and regular mail and not to me ( so I had no clue, otherwise I would’ve provided them with everything they need).

Consequently they cancelled my insurance after several times of trying to contact and obtain this information from my broker (EASTWOOD INSURANCE), I lost a lot of money already on this insurance, probably more than $1500.00, I’m broke! I can’t afford to give another down payment for a new set of insurance, and on top off all these, DMV will suspend my drivers License again for not having SR-22.

PLEASE help! I don’t know what to do right now.

Thank you
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User Replies:
Anonymous on 06/12/2006:
Now, now, now don't fret. How come you didn't go to Dashers, (where the SR-22's go btw)? Did you pay by credit card? Dispute it? Did you have an attorny rep resent you...contact him/her? I'll be sure to include Eastwood Insurance in my conversations of insurer's to avoid! The doity rats.
Hugh_Jorgen on 06/13/2006:
I would suggest you find your State Insurance Commissioner's office in the Blug Pages and give them a call - they regulate anyone selling insurance in your state and this type of problem is right up their alley.
rhondam718732 on 06/13/2006:
Go visit Eastwood/Michelle IN PERSON and take with yopu your receipts/policy she issued you. Refuse to leave until she makes a call to Mendota while you are there and tries to smooth it over. SHE took your money and you have nothing to show for it...plus the legal ramifications are astounding considering your situation. Be nice but firm and make her responsible for what she sold you.
VantheMan on 09/12/2006:
"I had already purchased and paid the whole entire year from my Broker EASWOOD INSURANCE, and it cost me $800.00, However they put under a different insurance company called MENDOTA."
Eastwood is a BROKER, not an insurance company. You pay them a feee and they place you with one of any number of companies, usually the one with the best rate. Michelle is an AGENT that works for the BROKER who placed you with the INSURANCE COMPANY Mendota.
Bottom line is that it is illegal for Mendota to keep your money for coverage that they have not provided. Chances are that they will charge you for the first month of premium, then refund you for the rest. If they don't give you at least 11/12th of that amount you paid (minus some charges), then you need to take it up with the company.
I agree that Michelle screwed up, and Eastwood and her are responsible for the money you lost as a result of her/their mistake.
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