Refused to refund or process claim
BRONX, NEW YORK -- On March 6, 2010 I paid in full for the captioned item from this Ebay Company EasymountLCD. Before the item was delivered I had to travel overseas, I spent 5 months. Upon my return in July and on realising that my pkg was not delivered I contacted Easymount LCD for a status report. They immediately sent me a tracking # for FedEx ground.
I contact FedEx who assured me that they left the Pkg on the floor outside my door. I asked why and they informed me that they were not instructed to request a signature. I asked how could this be, they said instructions from the shipper. FedEx was very cooperative, they requested that I asked the shipper to file a claim on my behalf. The shipper has refused on the grounds that I took too long to notify them.
I do have a problem with this because I thing EasymountLCD did not take enough interest in ensuring that my pkg was delivered to me. In addition they are refusing to file the claim on my behalf with FedEx. Please advise me how to proceed in getting the EasyMountLCD to finally act decisively on my behalf.