NEW YORK, NEW YORK -- When you buy anything on eBay your purchase insured "eBay Buyer Protection". This is used by dishonest buyers. In my case, the buyer has bought the coat in perfect condition with no defects (it was listed in my description and provided a lot of pictures of very good quality). However, after receiving a coat buyer said that it does not suit him and demanded a full refund by refusing to pay for shipping.
I agreed to a refund minus the shipping cost. Buyer behaved very aggressively and rude. Was opened in the case in Resolution Center. Of course it was decided in favor of the buyer. Coats was to return in 3 weeks in a terrible condition. Useless to prove his innocence. It does not interest anyone. I suffered a loss (lost an expensive coat + shipping cost). I lost my confidence in eBay.
COHOES, NEW YORK -- When you sell something not knowing that the buyer cannot handle the product, meaning it's too complicated and they may need extra equipment in order to work it out, that makes it difficult. In the end, like 10 days later they just give a bad rating with no communication because you see there is nothing wrong with the unit so they can't return it to me as anything other than I don't want it now.
I sold them a product that they wanted, they are pissed that they can't use it and won't communicate. So I called eBay and that's the end of the story 100% down to 90%. I agree with another sellers, it may be time to not sell there anymore, it's too expensive. And I don't do much selling anyway.
She has been buying from sweet water - a store where it's new and has tech help. They are sales men and will sell her the right parts for her to carry on. And the other thing she gave me a bad rating for shipping, then took it back when she received the item in three days then said "Oh I am so happy it's here." LOONY! Thanks for reading.
SALT LAKE CITY, UTAH -- After 7 years and 5000+ sales. Ebay said I could not sell with them anymore. I had a 99% positive rating going. I refused to back down from a few buyers who I felt cheated me. Ebay basically told me I had too many negative feedbacks (2), so they dumped me overnight. What really makes me mad is that I had 320 different items listed for sale at the time, which they totally cancelled overnight. I had put many, many hours inputting these on to Ebay. Ebay is not a good partner anymore to small sellers. Someone said they have become the partner who will lock the front door, close the bank account, and move out of state without telling you.
If you are a seller, screw you. EBay allows buyers to leave whatever feedback they want - because they are eBay's bread and butter. After 12 years with a perfect record, I was targeted by a so called 'powerseller' named PMSHIRL who accused me of ripping her off IN MY FEEDBACK because I didn't answer her demands immediately. I proved she was a liar and that I had in fact paid her the refund she accused me of stealing from her.
Guess what? That's right - eBay protected her DESPITE the fact that she has a history of harassing people, and told me they would not remove the feedback even though I had PROVED it was false. And good luck getting anything remotely resembling customer service from whatever 12th world country they're outsourcing to these days. Their employees would have to have at least a little knowledge of English (beyond reading a script phonetically) for you to receive that. Also, good luck closing your account. You can't even do that without them giving you a freakin' migraine!!!
ALGONQUIN, ILLINOIS -- Sold an iPhone overseas and a month and a half later get an email from the buyer saying he never received it. He opened up a case with eBay and they just automatically ruled in his favor. Called to get help with the issue and told them I did everything the way I was supposed too and kept in contact with this person and he essentially didn't care, was condescending, rude, and didn't do anything to help. Ebay is a huge scam all around and I warn everyone to stay away. They take your whole paycheck like they did to me.
HAPPY VALLEY, OREGON -- I purchased a sewing machine on eBay which was described as "tested, works great". When I received the sewing machine it was very obviously broken. Not just in one area but many throughout the machine. The sewing foot would not go down to touch the fabric. The dial which allowed you to select stitches was jammed and would not move. I couldn't even attempt to sew with it. I was told by the seller and the eBay customer support staff that I would be reimbursed for the return shipping charges. The seller even told me how the item should be shipped.
Now the seller refuses to return the money it cost for the return shipping and eBay refuses to collect it from the seller. The charges were substantial $60.44. Does it make sense that a buyer should absorb this cost when it is clearly the fault of the seller? It seems to me you could box up your garbage and send it out and see if anyone was stupid enough to keep it. It makes me angry that they all lied to me and I have proof in the emails that were sent back and forth and their supposed audio tapes of conversations.
Do yourself a favor. Don't purchase anything on this site and if you insist make sure the seller has 100% positive feedback. Don't accept anything less than 100%. I also believe that if a seller has experience with more than 3 negative feedbacks they should be banned from selling.
ENGLEWOOD, NEW JERSEY -- I set up an account to sell items that were in good condition that we just didn't want anymore. I took pictures listed them as used, made sure they were in great condition and followed all of the rules and guidelines. I even sold a camera lens that was in my grandmothers house that was a very expensive lens and sold it for only $50, which is a deal and the customer was very happy. All of the sudden I got red writing security warnings and alerts saying that my account has broken security regulations and is canceled and never allowed to do business with eBay at all.
I asked what happened? Had my account been hacked?... No answers and no explanation and they also wouldn't give me my money at all. They kept giving me the runaround and no answers, endless phone calls and nothing getting resolved until about 3 weeks later I called again and they simply said "Oh we are sorry about any inconvenience but we will open up your account again." Now all my listings were erased and I have to do everything all over again. Which I'm afraid to because if they do this again this will be another waste of time and efforts. Oh and I still haven't received my money.
CALIFORNIA, CALIFORNIA -- I have sold on eBay for 3 years. I'm a top rated seller, perfect feedback, pay my fees before due (about 400-600$ per month). And treat you like you bought 1$! I have contacted them rarely and have never been helped. They put all these policies in place and when they are violated by other sellers (firearms ammunition) you report them (like you are told to) but they never follow up on their end. Then you are forced to find their (hidden number) and call then they always say there is nothing they can do but file a report to another dept.
I actually had one "representative" say they would follow up personally and this would be resolved within 72 hours. Like a fool I believed them. Called them back after the 72 hours and got the same runaround. What do they do there??? If I ran my bus like that I would not have any repeat customers. Very frustrating to follow the rules set by them and they don't follow them. Horrible company!
CALIFORNIA -- Did you know that even though you meet all requirements for Top Rated, eBay can at their whim remove your Top Rated status? This means you pay 20% more for fees and PayPal holds your money for 21 days. Please understand that you still meet all requirements from Top Rated status! This has happened to me and I have stopped buying and selling on eBay until they raise me back up to Top Rated status. Each month this will cost eBay about $2,000.
If you have experienced the same unfair treatment, please stop buying and selling until eBay raises you back up too. This is the only recourse we have against eBay. Together we can make a difference! Are you listening eBay stockholders? Please complain to eBay about this unnecessary and unjust loss of revenue!
This was was my first (and probably last) experience with Ebay. There were just so many problems that it's really not worth all of the time and effort. All I wanted was to sell my iPod in the medium that I was least likely to have to deal with scammers. And I thought maybe that was eBay because they boast of the "hassle-free" process and you actually have very limited interaction with the buyer. But I was wrong.
So I list my item. A few days later, I get an email from someone trying to negotiate my price. So we negotiate, come to an agreement and I change my price. This person immediately buys my item. Three minutes later, I get an email saying they can't pay and they ask me to cancel my order. What the heck? We just spent 15 minutes negotiating the price. So I select the "report buyer" option. I wait. I hear nothing, so I send eBay an email. I wait. I hear nothing, so I re-list the item.
Second buyer buys the item. I wait a few days then send a polite email about how I'd be happy to ship the item just as soon as they pay for it. Nothing. By this point it's been a few weeks since I first started trying to sell my item. I open an "unpaid item case." I still haven't hear anything from Ebay. So I call them. (Which by the way, they make tricky for you.)
I talked to three people there, even a supervisor. None of them could see the original report I filed. They finally tell me that they DID in fact receive my email - they just haven't gotten around to it yet. It would have been nice if they had told me, "oh by the way, it takes three weeks for us to respond." But they don't. They say that they'll get to it as soon as they can. Which if you go to most sites, that's 24-48 hours, maybe up to a week if the service isn't as good. But 3 weeks? THAT'S what they mean by "as soon as they can." Seriously, give us some context. It felt like I was sending information into an abyss.
Additionally, as I am new to Ebay, I didn't realize that you could only leave positive feedback (which is stupid because it doesn't give the full story). So I tried to leave feedback on the first buyer's profile with a warning to other buyers. Ebay offers to remove my comments, but stands firm on the fact that they WILL NOT remove the RATING. Which means now, that buyer has a rating that he or she did not earn. Does eBay care? No. (And at this point, I was talking to a supervisor.)
I even told eBay that I probably wouldn't be using them anymore, and their response was "we're sorry to hear that." As in, my business is not important enough for them to care. Thanks Ebay. I'll take my business elsewhere. Bottom line: do NOT use Ebay. They have the worst customer service for sellers and they don't really care enough about your business to make any effort to retain it.