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eBay Sellers Consumer Reviews - Page 2

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If You Are Casual Seller Better Find Different Way to Sell
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- As I was just informed by eBay customer support supervisor to sell on eBay is a privilege not as that you as seller are their customers paying the fee, but they graciously allow you to sell items on their platform. eBay claims to have protection for buyers and sellers on an equal level. It's true only until the moment that you run into trouble in paradise.

So the fee that you are paying is not for the services that eBay will provide to you, but in reality, it is more thugs protection payment for their buyer protection which you have to pay to sell your items on their eBay platform. When anything will go wrong the seller is the victim of every problem and fraud the buyer commits on you.

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Awful for Sellers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I used to be a frequent user of eBay, both buying and selling items quite frequently. Changes to their fee structure made this completely impractical. To reconfirm this and determine the ACTUAL profit margin for selling on eBay, I ran a recent test. Here are the results:

Expenses and Fees
1) Listing fee $0 (promotion, saved $4.85 according to eBay)
2) Final value fee $1.13
3) Final value fee on shipping $1.86
4) Paypal transaction fees $1.95
5) Actual shipping cost: $33.98 (large item)

Income
1) Winning bid $10
2) Shipping $34.64(calculated by eBay)

Result:
Total Income: $44.64
Total Fees & Expenses: $38.92
Final Profit: $5.72
Final Profit (if no promotion): $.87

My conclusion: The fee framework on eBay is fundamentally broken if you are an individual looking to sell a few items. Without access to a promotion, it's not worth listing an item. Even with a promotion, think LONG AND HARD about how much return you'll get from the listing.

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Never Sell On eBay
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I've been an eBay buyer for 10 years. I've sold 2 items recently and lost approximately $150 because of terrible policy, terrible customer service, and ridiculous fees. I sold brand new computer memory and stated no returns. Buyer did not ensure compatibility, requested a refund stating it was defective, and I could not decline this even though all indications point to incompatibility not defect.

I called customer service to explicitly told me there was nothing I can do besides issue the refund then dispute it. After issuing the refund, receiving the RAM, testing it, and even continuing to use it (right now as we speak), I called customer service to dispute it and because I'm not a commercial account and, still, because the buyer SAID it was defective and because I initiated a refund (as I was instructed) that I can't do anything about it.

Total Losses: Paid $159.99 for the item. Sold it for $82. Paid $7.99 to ship the item and another $2.75 to have it returned. $18.74 in eBay Fees (that's 22.5% of the sale price). Now the product is opened and tampered with and it can't be sold as new. I've spent 3 hours on the phone with eBay or arguing with the buyer. eBay now values this product at $40 opened for a grand total of $149.47... and I just wanted to sell an item I wasn't going to use at a discount to get a few bucks. Now I'm OUT $150. I couldn't be more disgusted with their policies or their "too bad" attitude.

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Ebay
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, ARIZONA -- I've been selling on eBay since 1997 - I have 100% feedback. I am receiving emails from eBay saying I am going to lose my store and have my already high fees increase another 4% - this is because I have had 2.3% of my items out of stock. I just was able to talk to the most unhelpful, hands-tied representative that told me that I will lose my store if this doesn't stop... Lose my store?!! The nerve. I have sold close to 3 million dollars since 2000 (I sold as golf teacher from 1997 to July of 2000) and this is how they thank me, with emails saying I'm below standard and I need to do a better job. I have a 100% rating!!!

Ebay used to be fun in the early days. I actually had an account manager I could speak to. Now I receive generic "threatening" emails. Did I mention I have 100% feedback? Wow. Good stuff Ebay. If I treated my customers like you treat me I'd be out of business. Between eBay and Paypal I pay 13%, now it looks like 17% - unreal. I cannot convey how maddening all of this is and how frustrated they have made me.

I asked them to start over with me, explaining I at least deserve that for all of the years I have sold and money I have brought them. No thank you, no we appreciate you, no "You know, let's give this seller a new start." Nope, nada, nothing. I'm deciding this weekend if I cancel my account.

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Sellers Get Screwed By Dishonest Buyers With eBay's Help!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I sold an item on eBay, stated a NO RETURN policy. Of course, buyer going by the handle jlink888, Jian Lin, (248) 282-2396, says item is broken. I state the item is brand new, and wanted proof that the item was broken, which the buyer would not provide. I then stated, and copied the portion of the listing that stated no returns.

Buyer opened a case. eBay rules in the buyers favor. Directs the buyer to return the merchandise, which is 2 pieces. As soon as the tracking shows it was received, eBay refunds the full purchase price. Problem is, only one of the pieces is returned. I call eBay. They tell me that I have to get the buyer to admit that he doesn't intend on returning the other piece. Ya, fat frigging chance he will do that. The buyer, of course, lies, and says that he returned both pieces. The buyer has NO INCENTIVE TO TELL THE TRUTH. eBay takes him at his word. I am out half of the product, and all of the money. eBay is a scam. They essentially help buyers defraud sellers. I am closing my account and will NEVER sell on eBay again!!!

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EBay Favors Buyers Over Sellers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I sold an item through eBay and my buyer claimed there were pieces missing even though I had photographic proof otherwise. EBay told me that their money back guarantee gave me no rights as a seller and that if I pursued I would regret it. Not only did I had to return the payment, I had to pay eBay a fee, a PayPal fee, and pay for shipping the item back to me. I am horribly disappointed in how sellers are not protected. I will never sell through eBay again and would advise others not to do so either. At least I know that if I ever want to buy something through eBay and not pay, all I have to do is say that it has missing pieces and I'll get it for free!

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Promises - but Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA -- On 11/15 - I bought a flashlight and from the company Gome688 on eBay. I bought 2 batteries to fit this flashlight and a charger. The advertisement was written very evasively - but assured everyone that all would work together.
Well the flashlight arrived from company 1 from China - perfect. The Gome688 batteries arrived - and they were small - did not fit the device and the charger fit the inappropriate batteries.

After 6 emails - I was assured all would be resolved. Well finally they did mail 1 battery - needs 2 - and nothing else besides insane emails - asking over and over the same silly questions. It is apparent being in China - there is no recourse - even to get your money back on eBay - you forfeit 1/3 of the cost of your expense for a restocking charge - wait 6 weeks - and if you're lucky you shall get something that resembles what you ordered originally.

Folks - avoid this firm at all costs - in fact eBay unless you deal with a reputable company in the USA that has viable credentials - is like taking your money and setting it on fire. Remember in China your $5-$10 is what about 2 months worth of salary - so you just got taken - and they laugh all the way to the bank. In closing - avoid eBay - avoid Gome668 in China otherwise you shall be sorry. Unhappy - Disappointed - taken for my money customer. Merry Christmas China - the Year of the Thief.

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eBay Canceled my Selling Privileges for No Reason
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I received an e-mail after selling shirts for 1 month. I sold 4 shirts out of the 10 they allowed me to post. So then I placed 4 new ones online the next month. The e-mail stated they suspended my account for no reason. I was on the phone for over an hour and talked to 3 different people and none of them could give me a good reason. I talked to a Mike which was a customer service supervisor. This guy was as clueless as can be. He wanted to talk and not listen at all. Nor did he give me any reasons why. I will NEVER use eBay again. I will do anything in my power to give bad publicity to all that will listen about eBay. Just a crap company.

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Big Fat Liar
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I tried to sell my iPhone 6 plus online. Everything is going smoothly until it shipped my phone with next day mail. As soon as I upload my tracking number, I found out that the buyer is not valid. She claimed she did not authorized the buying. So, I tried to stop the shipment and called police. Nothing is working. I lost almost $1000. I hope the story end there.

However, eBay send me a bill ask me to pay the listing fee. So, after I have try to tell them I have been fraud, they still trying to charge me. I had called them again to show all the proof. I do not care if they still do not understand what I said. I am done with EBay forever. Do not bother to communicate with them. They do not care! All they want is listing fee. How are they going to stay in business if they do not take care the seller, and do not know how to manager? Try Amazon. That is what I did, much better!

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Beware Of "Item Doesn't Fit Description" Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I sold a holster to a guy. I am new to eBay and I am already unhappy with the long wait it takes to receive your funds. Anyway, this guy lied. He said he tried to message me twice and said the item was "not as described." Even if you say no refund, PayPal will go against you. A person can buy an item, say it doesn't match description, file a refund dispute, switch the good item with a bad one, ship it back, PayPal will refund them, it will be your word against theirs, you will lose, and be out of money and/or item. You can lose out on a lot of money, just stay away. Try Amazon.

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eBay Sellers Rating:
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1.2 out of 5, based on 62 ratings and
127 reviews & complaints.
Contact Information:
eBay
2145 Hamilton Avenue
San Jose, CA 95125
408-376-7400 (ph)
www.ebay.com
meg@ebay.com
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