SAN JOSE, CALIFORNIA -- To be quite frank, dealing with eBay's customer service reps has been a nightmare. They can't give you an absolute reason as to why they suspended you, yet they transfer you over to someone else who clearly has no clue either. So they just end up giving you the runaround never really telling you the truth. Once you actually get someone who knows what they are talking about, they ask to put you on hold so they can review your account further, and guess what! You get cut off!!
After being put on hold for a hour, then transferred 6-7 times, you would think you would get a straight answer. But no, only endless headaches and wasted time is all you get. I had to find out the reasons as to why the suspension happened. On further inspection, I found an article written by Auction Assistance on why eBay suspends your account. Apparently you don't need to do anything wrong, they can suspend you for whatever reason they feel. Because of the nonsense of eBay & PayPal, I am never returning to this place to sell again. Amazon is a much better alternative without the headaches.
NEW YORK, NEW YORK -- I was recently suspended from eBay. I unknowingly posted two Dave Clark 5 CDs that turned out to be pirated; they sure looked real to me. Anyway, the initial email to me stated my suspension was for 7 days. Okay I thought - I could live with a week off; I'm not a power seller, just a part-timer for 'movie' money for my kids. The next day, I get a second email that tells me I have to go through a reinstatement process that included sending eBay BOTH a utility bill and a government issued photo identification card, which is a long way of saying Drivers License. I felt uneasy sending two pieces of sensitive information to eBay and immediately thought this was a phishing email.
So I sent the email to them and after about 6 or 7 auto responses, someone actually contacted me that it wasn't a scam - eBay really wants these two pieces of information. With identity theft on the rise, I told them that I would not be sending this and that it was an unreasonable request. After all with a utility bill and a drivers license in the wrong hands, a person could open accounts all over the place and wreak havoc on my credit - it's just not worth the risk.
So apparently, eBay has no such contingency plan for a 10 year seller with 100% perfect feedback that would allow me to go back with them in good standing. It just seems quite a harsh punishment. There are far more worse examples on eBay of copyright infringement. How about people selling homemade T Shirts of Zeppelin, the Beatles and a host of sports team insignias - those and others that sell Korean movies are making more money than little old me and they are engaging in intellectual theft, far worse than a couple of pirated CDs, that look so real you could not even imagine.
I can't believe eBay would want all of this unnecessary ID verification when they already have a credit card, a Paypal account and an address of mine that hasn't changed in the 10 years of my membership. Oh, and by the way, it's a total suspension which means I can no longer even bid on an item that I may want. Since when is this infraction the crime of the century? Yes, I made a mistake, but these terms seem unreasonable.
LONDON -- I have an account on eBay for at least 5 years. I have a very good feedback. I sell and buy and didn't have any problem. I also have another business account with them. Friday I received an email telling me that they have suspended my accounts. They didn't even explained why. I have replied to them asking them why. Guess what I receive - an automatic email without any answer. It is frustrating when someone treat you that way. They have taken way too much interest from me and now they are dumping with no right to even complaint.
I sell at eBay for a long time, have a very good feedback. They suspension my account, saying that someone said that I am selling a fake item? They did not question that person. They just close my account. I did try to appeal it. ** who work for them said that I can't appeal it? I told them that everything I sell is brand new and real, and I told them that I can send you the product. They said no, and hung the phone on me?
However, the day before I mailed the letter, I'd received another form letter - this one mentioning the account I was "associated with". My reply to this was "Are you saying that I am 'suspended-account-name'?" This morning, I received yet another form letter from eBay - after reviewing my case for about the 10th time, and wading through all the reams of additional information I sent to them (i.e. a copy of my drivers license sent to them 2 weeks ago) they have kindly decided to reinstate my account. I suspect that whichever way they answered my question, I would have had much more ammunition to use against them, and it was probably easier for them to reinstate the account.
Can anyone advise me? Ebay sent me an email on 1st October asking me to update my contact details. I thought the email was a spoof so I sent it on to their spoof emails dept., and got the standard response saying it probably WAS a spoof, so I took no further action. Then on 3rd October they suspended my account. I still don't know exactly what they think is wrong but they accuse me of "falsifying or omitting" something in my contact details. I can't get any sense out of them - all I can think is that my telephone number changed recently and I never thought to update my records with eBay.
Anyway, now I'm suspended and can't get a proper response from their customer support section - just a standard email which takes 4 or 5 days (not the 24 hours they quote as the response time!). By the way, they emailed me again on the 5th (2 days after they had suspended my account) to confirm that the email they had sent on the 1st was actually genuine! Too late!
I genuinely feel I am the injured party here - I was just cautious about what I thought was suspicious-looking email. I have 100% positive feedback so they can't have any problem with my behavior. Having read some of the reports on this site I don't hold out much hope of them ever reinstating my account, or even giving me a proper answer about what they think I've done wrong. Any advice on how to get this resolved would be much appreciated. Thanks.
I was suspended from Ebay because I refused to pay for items that were misrepresented in the seller's ad on Ebay. I tried to explain this to Ebay, but they wouldn't listen. I had been a member less than a month. I made about $1,100 for Ebay during that short period. I sold around 30 items and bought around 50 items. I am unable to get to my ITEMS WON and ITEMS SOLD data sets and I don't know exactly where I stand. I know that there are two buyers that still owe me about $3,300.
I have tried to contact Ebay to let them know that there are two nonpaying bidders that owe me money. They won't respond. They suspended me because I wouldn't pay $150, or so, for JUNK, but they won't help me get my $3,300 from two buyers. Where is their fairness? I have no desire to ever do business on Ebay again, because they are very unprofessional and inconsistent, but I would like to complete the existing business transactions.