I feel as though eBay has dropped the ball when it comes to taking care of and protecting their customers - specifically buyers. eBay wrote the following after suspending my account: Members are prohibited from bidding on or purchasing an item in order to disrupt a seller's listing or to leave non-positive Feedback or Detailed Seller Ratings for a seller, **with no intention of completing the transaction.
The above was their reason for suspending my account, yet I never left non-positive (negative) feedback with no intention of completing the transaction. I completed the transaction, paid for the part and received the part. Here's what transpired:
I purchased from a seller (alanyes888) who advertised a “1 year no hassle warranty,” (in every one of his HID kit eBay ads). One month after my purchase, the product, a part (ballast in this case) failed. I emailed the seller who responded by writing, "I can't find any log file with your purchase. When did you buy?"
I responded by email, stating that I'd purchased only the month before. I provided the eBay item number and sale date, and proof of the sale via a copy of my PayPal receipt. The seller never responded to my email. I sent the seller several emails in an attempt to obtain warranty coverage. I never received a reply. I wrote the seller through eBay's messaging system two times. I never received a reply.
I wrote the seller one final time, again THROUGH eBAY'S MESSAGING SYSTEM, advising the seller I would leave negative feedback if I were forced to purchase a replacement part. The seller never replied. I was forced to purchase the replacement part.
I left negative feedback stating that the seller DID NOT HONOR their “1 year no hassle warranty.” eBay suspended my account for leaving said feedback, using the reason above** as the reason for my suspension. How can I be accused of having no intention of completing the transaction when eBay has the completed transaction on file? Paid for. Received by me. This is at the very least, ridiculous.
I have phoned eBay four times in an attempt to reverse the suspension. Everyone I speak with is more than kind, but no one can help. They all claim that the department that handles suspensions cannot be reached by phone. I have also emailed them spelling out the foolishness of their decision. In this case, the buyer (me, with 100% positive feedback) gets stomped on by eBay, while the seller, who fraudulently advertises their “1 year no hassle warranty,” goes scot free.
I have an unpaid strike against me, which expires on September 23. It's there because I waited till the last minute of an auction for a laptop with a Buy it now price of $800. The ‘current' and only bid was $650. I won the item for $650 and I paid for it through Paypal and got the usual receipt from them. Then I got an email from the seller informing me of the ‘bad news' that whilst she was a work the cat pissed (her words not mine) on the keyboard and now the laptop won't turn on anymore. She immediately rejected my Paypal payment.
So back to square one no laptop and money back in the bank. I find another laptop on Ebay (different seller & non-cat owner) paid for the item through Paypal and got the usual receipt from them and the laptop arrives safe & well. Then, I notice that the 1st item appears on Ebay under a different seller (Her Husband) with EXACTLY the same item details she used. I kept an eye on the progress and someone else won the auction in the same manner as me, for $650.
In the meantime I get an invoice from the 1st seller (the one who rejected my Paypal) saying that “Your laptop is fine, I sent the email to you thinking I was sending it to someone else.” You can now pay for it. I accused her of being dishonest. At least if she wasn't lying to me as an Ebayer then she was actively lying to another by the use of her sending the fake claims on the cat damaged item that no longer turns on. She insisted that I had to pay and my failure to do so would result in an unpaid strike, so I either pay or reject (Remember this laptop was still re-listed at that time).
I sent back an email with ‘I reject' and proceeded to leave negative feedback, to which she replied negatively to. I complained to Ebay, sent copies of the Full Headers and everything relating to my claim to get this unpaid strike removed. Ebay have failed to actually do anything. Sure I've had countless automated responses assuring me of their ‘concern' but, nothing. Apparently purchased successfully by someone the 2nd time it was listed (in Hubby's seller id), the item in question has since been listed for a THIRD time now.
I emailed the winner (2nd auction) and informed him of my dealings in relation to the now famous laptop. He emailed me back informing me of the same tactics used on him to cancel the sale. He said they told him they had accidentally dropped it and its now no good. My standing as a buyer/seller up to this point has been 100%. How is it that this sort of thing goes unpunished by Ebay? They are obviously not interested in my claims and this sort of seller is free to deceive me and YOU in future dealings. I note today that it (laptop) passed without any bids. My unpaid strike and her negative comments still stand.
Like many, I too was suspended by eBay. Superficially, they were right to suspend me. The problem is that there are close to 1000 others selling the same items I was. They are there making money while I am prevented. Something occurred this past week regarding a case they lost in Europe that they allow people like us to sell that augers well for suspended eBayers.
The irony is eBay's statement following the ruling: "Today's ruling is not about our fight against counterfeits; today's ruling is about an attempt by LVMH to protect uncompetitive commercial practices at the expense of consumer choice and the livelihood of law-abiding sellers that eBay empowers every day". They argue for us in court and against us to our faces.
I offered eBay a solution: "I am an eBay seller who you have not empowered. If you do not want us selling these items then you must invest into policing and make sure that keyword searches like mine come up with minimal names and not the same names every day. It is not the daunting task you publicly state. If you did that, I would have no argument. If you are not willing to do this, then you must allow us to do our thing.
"I also feel very strongly that you should not listen to other sellers' complaints. What would prevent seller 'A', who is a competitor of, or one to become a competitor, from complaining about seller 'B'. 'B' gets suspended and 'A' takes 'B's business. I suggest you follow a fair policy. Let me back on and let me do my thing. The day you tell me that you know who we all are, I will be happy to withdraw all the items in question. Now we are all gone and the playing field is level.
"In preparation for this day, I will not have as many questionable items and will build an inventory of items directed to a different buyer with no possibility of question. We all win. If you receive a specific complaint regarding my listings, I will immediately remove those listings for at least one month. I will work closely with you. All I ask is that I be treated equally, not favorably."
I inserted the above because eBay asked me for my input on how to solve the problem. Strange, their response did not address my suggestion. I know I have touched a sore point. They are caught in a serious contradiction. This empowers us and maybe if we all got together eBay may treat us fairly. In their suspension letter they gave me the email of the company who reported me. I sent numerous emails and left telephone messages. No response. Yet, I believe they are bound to respond. Another strange situation.
My question to you: are you interested in complaining about your suspension or do you want to make a little noise and make this a major public outcry? I think, for now, a class action is not supportable. Ebay suspend a small percentage of violators keeping our numbers down. I am one of maybe 50 in my category while they keep 1,000 others on board.
If you have suggestions, let us hear from you. We cannot allow this bully the right to discriminate. We must find ways to beat them or have them suspend every rule breaker. Please reply directly with your suggestions and also include these reply publicly. Thank you.
MEGACORPORATION, USA -- Epinions was acquired by Shopping.com (known as DealTime.com at the time of the acquisition) in 2003, which in turn was acquired by eBay in 2005. Now I know why Epinion's winged monkeys (AKA "advisors" or "the unemployed") keep rating my reviews about eBay/PayPal as unhelpful. BTW, Epinion's "advisors" all have multiple login names. Shame on Epinions! Now on to eBay: I've been on eBay as both a buyer and seller for 10 years; unfortunately, it has really gone downhill in the past 2-3 years. Because eBay & PayPal are the same monster corporation, my comments implicate both.
Of approximately 400 transactions, I've been a seller for 1/4 of them. On this front, things worked fairly well. This is because I am an honest person, and the couple of times that a buyer complained I went out of my way to ensure satisfaction. This had nothing to do with eBay's policies (which are nonexistent for buyers), just my own personal code of ethics. Unfortunately, as a buyer things have not been so rosy, and I have finally decided to stop buying on eBay except for those sellers I've done business with before so that I know I can trust them.
My latest eBay debacle was this: I bought an expensive Coach purse that was described as new; it was to be a gift. Upon receipt, it was obviously used, with usage lint on the interior, scuffs on the outside, and even dings on the hardware. The seller claimed that it was a "floor model" from a Coach store. However, do Coach employees actually use the purses in the store (this would be the only way the purse could acquire "usage lint"). Additionally, the purse was a model that hasn't been sold in Coach stores for several years.
I was curious & began investigating the recent transactions of the seller. Turned out that she had bought this purse USED from someone about a month ago for very little money (& she doubled the shipping charges to boot). Not only is the purse an old model, it is quite unusual in color/style, and you'd be hard pressed to find another one anywhere on the internet. When I confronted the seller with this information, she continued to lie, and to add insult to injury, she was abusive. Mine was not the only transaction where she bought a USED item and sold it as NEW; in examining her transactions, this is what she does for a living.
I assume that her feedback isn't horrible for 2 reasons: eBay's worthless & abusive feedback system whereby fraudulent sellers get to hold the feedback of honest persons hostage (THERE SHOULD BE AUTOMATIC POSITIVE FEEDBACK GENERATED BY PAYPAL WHEN A BUYER PAYS WITHIN 48 HOURS. In my case, I pay immediately).
The other reason her feedback wasn't horrible was because she probably did a better job of cleaning up other merchandise before misrepresenting it as new. In other words, she only gets caught once in a while. Plus, buying many items that only cost .50 will really boost your feedback as well (why do buyers get the same feedback credit for buying a .50 item or a $300 item?).
As anyone who's been ripped off on eBay will tell you, trying to contact them is a complete waste of time. It will take you 10 minutes just to find where to send them an email, and you will repeatedly get "canned" responses. If you were to email eBay to tell them that murder was taking place, rest assured that you would only receive a canned response (within 48 hours ;o).
PayPal of course is implicated in this, as they are one and the same as eBay. They will do nothing except protect the seller. Even though this seller (as a hint, her eBay name contains the name Jessica) clearly committed illegal acts (namely FRAUD and MISREPRESENTATION), eBay/PayPal will simply tell you to return the item (minus the $15 shipping charge... She paid $2.10 to send the item)).
Additionally, you will not be reimbursed for return shipping/insurance charges. (If you ever have to deal with one of the many thieves on eBay & have to return an item, DO NOT RETURN THE ITEM WITHOUT INSURANCE or you can kiss both your money and the item goodbye.) In short, you will be abused verbally and financially as a buyer on eBay, both from the thieves that are now rife on the site as well as from the corporate behemoth itself. Even when you can provide eBay/PayPal with PROOF of fraud, they will do absolutely nothing to stop the seller/thief. This is my 3rd experience with this type of abuse, and all with expensive items.
I have more war stories with eBay/PayPal, all occurring in the past 2 years. Could be coincidence, but I think that this corporate behemoth's greed is reflected in its policies which do not protect consumers AT ALL, and encourage tricksters and thieves to proliferate. After all, eBay/PayPal makes its money from sellers, not from buyers. You can complain about other megacorporations like Amazon.com or Walmart, but unlike eBay/PayPal, they are retailers who ultimately must satisfy consumers, not feather the nests of fraudulent sellers.
SACRAMENTO, CALIFORNIA -- I think the public should be aware that all "No Reserve" auctions on eBay are subject to this loophole. With the way eBay has structured these rules, the "No Reserve" auctions are neither fair or real. Sellers can simply cancel bids without reason right before an auction ends (the last couple of seconds) or apparently cancel their entire auction. In this way Sellers are completely protected in this one-sided auction from selling their items at a price less than they desire. Therefore, this virtual auction does not resemble a real world "No Reserve" auction. I will post this information with reviewers and watch dog groups such as my3cents.com, etc.
I absolutely HATE this company. I will never buy from them again. I get so much stupid spam emails flooding my email account. The site wasn't allowing me to change my email settings on my phone so I emailed them to ask them to please stop flooding my mail but it only made it 10 times worse!!! Talk about harassing customers, that's what eBay is doing.
Ebay took seller's side after I received a wrong item and the seller stopped talking to me. People who picked up the phone (supposedly supervisors) didn't speak English and were from overseas. Other supervisor talked as a robot, didn't care what I was saying, only concern about the script he was reading. Very frustrating experience.
NY, NEW YORK -- I needed some "no smoking" stickers to place on the front door of my rental properties. I went to a local place and they want $5-20 per sign. So I checked on eBay and found some for $3 each. I purchased 10. The seller had a good rating, over 90,000 transactions, so I figured he was sound.
A couple of weeks later I get a package from Sam's Club. Inside are 10 stickers that say "store hours". Wrong item. So I contact the seller through EBay. The seller says, according to eBay's rules, I am to pay the postage and return the items to a different address (not back to Sam's Club). I emailed them back saying, "this problem was not created by me, the seller shipped the wrong item, the seller should fix the problem and pay the shipping. It is his error." Then they email me a link to print a label to ship the 10 pieces of paper back. Great, except I do not have a printer.
I again email the seller suggesting he either send me the product I ordered and throw in a return label or just mail me a return label. I never heard from the seller again. Big effort on his part to fix his mistake. So I took it up with eBay. And I won! They emailed me a link to print out a label to send the product back for a full refund (when I escalated the case, I told them I did not have a printer).
Finally, I got someone on the phone at eBay. They said eBay does not have a printer either and that I would have to waste my time, gas and money driving the several miles into town to find a place (library was their suggestion) and drag in my tower computer to have the label printed so I can return the item for a refund.
Now maybe I am just a little old fashion, but where I come from if you screw something up, you make it right. Where I come from the customer is always right. Not at eBay. At eBay if the seller screws up, it is the buyer's responsibility to fix the problem. Nice!
You can have all the "great" reviews in the world, you can have the highest customer rating ever recorded. But you only get one chance to screw me over eBay/Paypal. Never again will I make that mistake! Now is anyone interested in some "Store Hours" signs, I have 10 for sale, cheap!
CLARKSVILLE, TN -- After being a seller for over a year, I can completely and truthfully say eBay is more than completely unfair to sellers. I have a 100% feedback score, yet I still have all these problems. Yes I have my fair share of buyers with great communication, fast payments, and no problems at all. However, here recently I have dealt with such HORRIBLE customers. Customers that do not read the items listing or description, then open a case on me, and demand their money back. Buyers that know they are not buying a brand new item, yet when they get it expected it to be absolutely brand new.
I just recently had a case opened up on me because the buyer did not read the listing, yet continued to bid on the item over and over. The buyer had the item for over two weeks before they "all the sudden" wanted their money back. They then argue with me via emails over the eBay rules and regulations that are clearly stated, saying I was the one wrong. A case is then opened up on me and of course eBay sided with this absurd buyer. Clearly the buyer NOT reading the listing was MY fault. The buyer then waited another week to even mail the item back to me. I then never received my final cost fees back or listing fees, as I haven't in the other few cases I had to refund.
It is obnoxious that the buyers go through so much to offer items on eBay, then in the end the buyers are the ones that get screwed. One particular buyer that did not read my products description and listing thoroughly and cussed and fussed with me for what seemed like days, demanding their money back, broke my product in the process, ended up with their money back and me a useless product that I can't even resale. This is also a buyer that could not even make legible sentences, that it literally took me several times reading over their horrid emails to make sense of it.
Now this person has been suspended and kicked off eBay because I'm sure they were doing the same thing to several other people. I know not all buyers are outstanding, just as all sellers are not. With all this trouble, stress, and money I have lost over eBay not protecting their sellers I will not be selling on eBay much longer. It's about a joke of a company.
I have in the last few months purchased on eBay hundreds of items and returned about 10% of them. All returns, without exception, were due to items being not as described, and with only two exceptions. I had to pay return shipping for these misrepresented items. I asked questions ahead of time to confirm what I would expect to receive, but still received items that were warped and broken, wool sweaters that had moth holes or were rendered completely unusable from improper laundering, among other misrepresentations.
I really did not mind paying to return items that were misrepresented. I chalked it up to the fact that everyone is human, and sellers overlook things sometimes. I also realize that to buy on eBay is to assume some risk of this nature.
My reward for this? My account has been suspended because of too many returns outside seller's return policies. A review of sellers I purchased from showed me a true and interesting fact. Nearly all the returns I had to make because items were misrepresented were purchased from sellers with no-return policies. I found only one item returned to a seller who allowed returns.
Stupid me, thinking I was allowed to protect my own interests while shopping on eBay. One of my "bad" returns was due to my cancelling a purchase from a buyer with a no-return policy who was bidding on her own auctions to raise the price. A review of bids on her recent completed auctions showed a zero-feedback bidder for the last three months, had 100% of their bids with this seller, along with 26 bid retractions. I reported this seller to eBay twice, and yet this seller has not been suspended. And to make it worse, she is listed as a top-rated seller.
Ebay touts their buyer protection. But in reality, the buyer is the one who is punished, unless the buyer doesn't mind keeping things that were not as described and absorbing the loss. Casual, occasional buying might work on eBay, but if someone wants to make a majority of their purchases on eBay, it is not possible unless they are willing to accept financial loss for items that are misrepresented.
Overall, less-than-careful and/or dishonest sellers are undermining the entire eBay experience. Most sellers are excellent; I've found some of my best and most interesting clothing and collectibles there. It is a shame. I will miss eBay; to lose the ability to make purchases and sell items I no longer want is a big disappointment. What a strange way to treat a good customer (since 2002, 1100+ feedback, 100% positive as both a buyer and a seller).