I have been a long time eBay user, a loyal customer and seller, advocate, cheerleader, and even a shareholder of the company stock - but my most recent experience has forever changed my opinion of this company.
My journey to resolve a 2-minute simple situation took me deep into the bowels of eBay's indifferent and arrogant customer service department, tumbling down a black hole I found myself in the pit of customer service hell, snarled for weeks in their labyrinth I was flushed out the other end of this mind-numbing experience having wasted countless of hours of my time, only to find myself no closer to a resolution. Convinced this company couldn't give a damn about customers.
Short story: I sold an item to a buyer that ended up in dispute. eBay settled the dispute in my favor, yet the buyer was still able to leave negative retaliatory feedback, even though their stated claim was fraudulent. My question (and request), is it possible to have this erroneous feedback removed? Much abbreviated "G" rated history of events:
Over the course of three (3) weeks I have spent no less than 30+ hrs on hold.
I have spoken to 22 different customer service representatives and had 6 separate chat sessions.
Each representative required that rehash and re-explain in exhaustive detail, ad nauseam, the same points over and over again (22 + 6 = 28 times) because they keep NO record of your previous call/transcript.
After each lengthy explanation, every representative told me they did not have the authority to help me with this matter, but assured me this would be taken care of, and transferred me to the Trust and Safety dept (who do have the authority) where
Each time I was promptly disconnected or rang busy (19 times).
Each time I was told that if I get disconnected they would call me back. I'm still waiting for those 19 callbacks.
Start over again.
On 3 occasions the transferred call actually made it through (yay!) to Trust and Safety where I was able to explain the circumstances to a live human, only to be put on hold so they could "look into it", and then I got disconnected again.
My initial thought was that my experience was the result of complete unmitigated incompetence, which is almost tolerable. But after three weeks of exhaustive effort and numerous conversations with these staffers, I am convinced I was on the receiving end of a malicious and insidious strategy at eBay to throw up so many unbearable, herculean, and painful obstacles that you get worn out, ground down, and just go away bewildered.
There is no way anyone can justify and explain away the experience described above with a lack of training of staff or simple ignorance in customer service department. This was mean-spirited, arrogant, and disrespectful. The fact that everyone in this department at eBay was "on the same page" exposes eBay's leadership, the intent of their customer service scheme, and their total lack of regard for those who, in the end, pay their salaries. This has been, without equivocation, the absolute worst customer experience I have ever encountered. eBay makes the airlines industry look like five-star JD Power customer service rockstars!
As a consumer: It is unacceptable for any company to treat their paying customers with this level of disdain, disrespect, and lack of regard. I have never encountered this level of unaccountability, ignorance, and indifference at any company I have ever done business with. Thankfully there are other auction-retail options, do I will vote with my two feet, and take my business elsewhere.
As a shareholder: A strategy that centers on giving your customers the proverbial stiff-arm and middle finger is not a long-term sustainable business strategy (This also in part explains why my investment has been in the tank for years). A multi-billion dollar company can fly blind for a long time (maybe years) with incompetent pilots, a dysfunctional flight plan, and a broken autopilot, but eventually this vessel will meet the side of a mountain and crash. It is inevitable.
And as a shareholder I have seen enough to know my investment is not in capable nor ethical hands, so I have sold my entire long term equity position in this company, and will take my money elsewhere. I tried in vain to reach someone at eBay to tell this tale of whoa, but of course I was put on hold, disconnected, hung up on, etc.
This was not meant to be a rant that falls on the trash-heap along with millions of other unanswered complaints. Rather, my hope this ends up in the hands of someone at eBay that actually gives a damn about the company and their customers, and becomes a wake up call for this once great company.
EBay (aka “the eBafia”) is demonstrably a totally unscrupulous, dysfunctional, criminal organization! How could that be, you ask? Well, with much effort and some multi-auction analysis, it can be very clearly demonstrated (see the following link) that shill bidding fraud by unscrupulous professional sellers on nominal-start auctions is rampant on eBay auctions, and the executives “in the know” at eBay, unless they are actually even more naive than they apparently think all we simple consumers are, cannot but be aware of that criminal activity.
And, of course they will say they are not aware, because they do not want to be aware, because if they admit that they are aware of such criminal activity (which they cannot but be, and from which they are profiting), and they do nothing effective about it (which they don't), then they are guilty of the crime of “criminal facilitation”. It's as simple as that!
And, it can also be demonstrated that, contrary to their claims, they do not do anything proactive nor truly effective to prevent such criminal activity. Indeed, they have done the very opposite. During the second half of 2008 eBay introduced anonymous non-unique masking of bidding IDs, which serves no logical purpose other than to deliberately further obscure such criminal activity and aid and abet said criminal shill-bidding sellers to maximize their sale prices, thus maximizing eBay's final valuation fee (FVF).
It's even worse in the UK, where the form of bidder masking makes it simply impossible for buyers to detect the unscrupulous, sophisticated shill-bidding professional sellers that undoubtedly now infest eBay UK auctions. Needless to say sales by auction on the UK site have collapsed to a small fraction of what they used to be. Is it any wonder then that, relatively speaking, buyers are staying away, and eBay's marketplace business, the world over, is still going down the toilet?From an eBay buyer's point of view, the full ugly story of eBay, and the proof of eBay's criminality, at http://www.auctionbytes.com/forum/phpBB/viewtopic.php?p=6502877
It is about time that some competent authority in the US shone a bright light under this slimy rock. eBay: Dead Man Walking! Then there is PayPal— about the only part of the eBay business that is not, relatively speaking, going backwards. PayPal is an unregulated, unprincipled, systemically dysfunctional, amateur organization (just like its ugly mother, eBay).
PayPal and Bill Me Later are not a bank, are not regulated as banks are, do not subscribe the banks' credit card code of ethical behaviour, and yet offer banking-type services, services that would be more appropriately and more competently carried out under the auspices of the real banking community (via their credit card organization partners).
The simple fact is that without the bankers' knowledge of the entities involved in the transactions, PayPal, or any other non-bank provider, will always be handicapped. Non-bank providers will never guarantee anything for the buyer or seller because they simply cannot have the bankers' level of knowledge of the entities involved.
The head turkey at eBay, ‘Noise' Donahoe, has occasionally talked of the possibility of offloading PayPal, because he is just barely smart enough to know that when the major credit card companies do get off their butts and introduce a like card/terminal-less payments system to complement their credit card system, they will do it properly, and the dysfunctional PayPal will then sink like a stone — other than, possibly, on what is by then left of the Donahoe-shrinking eBay marketplace.
Possibly, the banks may even let PayPal keep those problematic customers that the banks, who will always better ‘know' the entities involved, might not likely allow a merchant-type facility. If Donahoe has any brain at all he will be actively trying to sell PayPal to the banks to complement their credit card system; but I doubt the banks would want to lower their image any further by associating themselves with the likes of PayPal; not even for a peppercorn consideration would the banks touch such a dysfunctional amateur operation as PayPal, I suspect.
Does anyone then think that ‘all the banks' are not watching this market segment with interest, and is it possible that PayPal could be having some negative effect on their credit card business? Why then would ‘the banks' not be considering a like system to complement their existing card systems? The simple fact is that anything that PayPal can do ‘the banks' can do better (read ‘properly') and, after all, every internet banking user is already set up to receive such a service directly, efficiently and securely, from their bank.
Do we then need to offer the banks and the major credit card companies another such monopoly-type situation? Ideally not. But, having said that, within the credit card system the individual banks do (marginally) compete with each other on terms, interest rates, etc. Regardless, it would be nice to have a card/terminal-less system that worked efficiently and effectively—as does the banks' credit card system. Regrettably (or thankfully, some say), PayPal does not have such a partnership with ‘all the banks' and so PayPal can never offer that same effectiveness.
My only surprise is that ‘all the banks', via their credit card partners, have not yet offered their own system. When they do, I suspect that it will be bye, bye, PayPal—you most ugly of daughters. And, more importantly, we will then have a system that works properly, just like our credit cards do! In support of the above comment I offer an introduction to the full sad/ugly story of eBay/PayPal at http://www.auctionbytes.com/forum/phpBB/viewtopic.php?p=6502877
How did this clown, this clown Donahoe, ever get to be CEO of a listed public company? Oh, that's right, she who would be governor of California selected him. Donahoe is undoubtedly going to go down in US corporate history as the man who literally did ‘kill the golden goose'. And, if you want a laugh or a cry (whatever moves you), take a look at this recent video interview of this clumsy, inarticulate, chimpanzee (the hand language tells it all) at http://www.youtube.com/watch?v=kgmBYHOvb8Q&feature=player_embedded
eBay started out as such a great idea! People who had something they no longer wanted could pay a REASONABLE fee to show it to people online who might be looking for it. It was a "win/win" situation, most of the time. The feedback system wasn't perfect, but "nothing" is ever perfect. Yes, there may have been some abuses by sellers... but, in the long run, those abuses would cause the sellers to lose bidders, thus making eBay unattractive to them.
The feedback system allowed individual buyers and sellers to determine their individual level of confidence in the person with whom they were considering entering into a transaction. I have been buying and selling on eBay since 1999. With the exception of one or two transactions, out of many many hundreds, even thousands, I have had very few negative experiences, that is, until eBay began making the changes that have resulted in RABID buyers... By RABID, I mean, buyers who KNOW that I no longer have ANY power in the transaction.
They know that I can only leave them POSITIVE feedback, or nothing. They know that they have "buyer protection" through eBay and Paypal. They know that they can claim an auction item was "significantly not as described," whether that is true or not. They can "claim" anything and eBay and Paypal WILL support them because eBay has decided that the BUYER can do no wrong. eBay has decided that their CUSTOMER is NOT the individual who PAYS their OUTRAGEOUS fees, but the Buyer.
So, if an unscrupulous person "buys" something from a seller and pays through Paypal, then, receives the package and claims the seller put a brick in it, Paypal will refund the buyer's money and eBay will allow the buyer to give a NEGATIVE feedback comment to the seller AND issue a "Seller Non-Performance" strike against the seller.
There is NOTHING the seller can do to prevent this.... NOTHING. And, once the seller has been ripped off by the unscrupulous buyer, they cannot leave ANY feedback other than POSITIVE. And, IF they say ANYTHING negative in the "positive" comment, eBay will remove it.
The unscrupulous buyer may now move onto another unsuspecting seller, rinse and repeat. I am constantly reading messages from prospective buyers who tell me "I have 100% positive feedback from buying on eBay." What a JOKE!!! 100% positive feedback as a BUYER??? That means NOTHING! Because, the seller you just RIPPED OFF CANNOT leave you the NEGATIVE that you DESERVE because you are a liar and a thief.
Additionally, there are very few "checks and balances" in place to verify or validate a "buyer" on eBay. eBay wants anyone and everyone to "buy", because eBay has come to believe that the way to restore INVESTOR confidence and eBay's stock price, is to bring more BUYERS to eBay. Sadly, eBay's beancounters don't realize that a transaction requires TWO parties... the Buyer and the SELLER, and that the SELLER is eBay's customer.
My hatred of eBay and Paypal grows exponentially, every day. I have never had such a vehement opinion about them, and, in fact, for the first 8+ years of my experience using them, I was, for the most part, pleased with our "relationship." But, eBay has turned me into a prostitute. I earn the money and turn approximately TWENTY PERCENT over to them. They take it, and keep it. If I come across an unscrupulous "customer," that's "my" problem. eBay does not support me in even the SMALLEST way.
If wishing for something made it so, eBay would disappear into the sewer and its management would all be on the street wearing signs that say "Kick me, I contributed to the ruination of eBay." So, you want to sell on eBay? Get ready to bend over and don't say I didn't warn you.
SAN JOSE, CALIFORNIA -- EBAY SUCKS!!! I would think very hard and long before I ever sold anything on eBay again. After my father died, I sold some of his foreign currency collection on eBay. Not being a currency collector or having any knowledge at all about selling currency, I posted my items with no description other than the word “circulated” which they were. When I posted my scans of the bills, I paid eBay extra to have them enlarged so that the bidders could examine them, ask questions, and make up their own mind. I encouraged questions in my “terms” section.
There was absolutely no way that a bidder could guess that these bills were uncirculated or about uncirculated. The scan clearly showed that someone had typed a date, (month, day and year) on the rim of the bill. The bill was sold, money received and shipment was successful. I next get a demand by the buyer that he wants a refund because the bills did not rise to his high standards. Since he never asked any questions and I never set out to deceive anyone, I interpreted this as “Buyer's Remorse” and refused to grant the refund.
The next thing that showed up was defamatory, nasty, unjust negative feedback which pulled my buyer satisfaction score way down. I repeatedly contacted eBay and explained my side of the story and even wrote a letter (with attached documentation) to the president and CEO of eBay. I asked that this negative feedback be removed and my score restored. Their answer was that the feedback did not fit any of eBay's few reasons for deleting feedback, that it would compromise the integrity of the feedback system to do so and that they weren't responsible for what buyers would say.
So, aside from getting a court order, I'm out of luck even though I didn't do anything wrong or try to mislead anybody. eBay has removed the option of a seller to give negative feedback to a buyer because they don't want the buyers to be discouraged and not bid while the seller has very little protection against the unreasonable demands of a buyer who can retaliate and ruin a seller's reputation on a whim. So MY integrity can be compromised but eBay's feedback system can't. In other words, every seller MUST be prepared to give a refund on every item they sell, to every bidder for any reason no matter what, or face unjust negative feedback.
Even if you stipulate, “All Sales Final,” the buyer can still demand a refund and post negative feedback which lowers the seller's score when they don't get it. That's feedback extortion! Well, eBay, you can take your business and shove it up where the sun don't shine. I WILL NEVER DO BUSINESS UNDER THOSE RULES UNTIL YOU GIVE MORE PROTECTION TO THE SELLER.
Anyone who does sell on eBay, or is thinking about it, is warned that you could be the next one that eBay screws. Then again, after you get the item back and pay the refund, you can always re-list it on eBay again and pay the listing fees for a second time. Either way, you lose and eBay wins!
KENMORE, WASHINGTON -- NOTE: with two in-text mail correspondences
I have been an eBay member since 2001. I usually sold RC Car items. I race RC cars as a hobby so when I would get a new kit I would sell an old one. Since 2001 I had only sold 59 items with 100% Positive Feedback. I was recently laid off and I decided you know what I like selling stuff on eBay so I went out and invested in books on how to sell like a professional, how to set up a store and so forth. I applied and received my business license and tax ID. I found some products I felt comfortable with and began selling them on eBay.
Things where going great I added a new item on eBay June 23rd at 11pm. When I woke up that morning June 24th around 7am excited to see if I sold anything there was an email from eBay (see email below) my account was suspended. I was flabbergasted. What is this? What did I do wrong? I read the email a thousand times to see if I could find an explanation but nothing was there. I checked my account to see if there was an explanation but nothing was there. I have sent eBay a thousand emails but I get no response.
What is this how can a company shut you down this way with no explanation? To this day I have no idea what I did wrong I have gone back into my submitted listings to see if there is something that I missed. Everything looks good. Yesterday I called my credit card company to cancel it so eBay cannot charge me until I receive a full explanation of why this company ripped my heart and dreams out. I was so excited to get this business off the ground. I worked hard at making new vendor contacts and now I am left with nothing.
We regret to inform you that your eBay account has been suspended due to concerns we have for the safety and integrity of the eBay community. "Abusing eBay" of the eBay User Agreement states, in part:
"...we may limit, suspend, or terminate our service and user accounts, prohibit access to our website, remove hosted content, and take technical and legal steps to keep users off the Site if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies." .
Due to the suspension of this account, please be advised you are prohibited from using eBay in any way including registering a new account.
Please note that any seller fees due to eBay will immediately become due and payable. eBay will charge any amounts you have not previously disputed to the billing method currently on file.
Just so everyone knows this was sent directly to eBay and here is their response. So when I hit submit does this go directly to eBay?
Thank you for taking the time to write eBay with your concerns. My name
is **, and I'm pleased to be of further assistance to you.
I've reviewed your account and don't see any active suspensions related
to it. I can assure you that your account is neither suspended nor on
The email message stating that your account was suspended was a fake
(also known as a "spoof") email. These emails are sent in an attempt to
obtain your personal and/or financial information. They do this by
directing the recipient to reply to the message or link to a phony Web
page that will ask for the information.
Be very suspicious of email messages that ask you to submit information
such as your credit card number or bank account information.
If you're having difficulty signing in, I recommend that you request a
new password. To do this:
If you're not writing from the email address registered to your eBay
account, please be sure to give us the account User ID so we can resolve
any sign-in issues.
Since you have received a spoof email, your email address has most
likely been collected by a fraudulent source and you might continue to
receive spoof emails for some time.
If you ever have any doubt about whether an email message is from eBay,
click the "My eBay" tab at the top of any eBay page. Click the "My
Messages" link. Any email we sent to you about your account will be
listed in the "My Messages" section. If the email you're worried about
isn't in there, then that email is a fake. Do *not* respond to it.
Forward it to email@example.com. Please don't remove the original subject
line or change the email in any way when you forward it to us.
What to Do if You Think You Have Given Out Personal Information
If you think you may have entered personal information such as your
password, Social Security number, or credit card number into a Web site
based on a request from a spoof email, you need to act *immediately* to
protect your identity. For detailed instructions about what to do, go
Going forward, you might consider downloading the eBay Toolbar with
Account Guard (it's free). Account Guard has an indicator that shows you
when you're on a real eBay or PayPal Web site or a spoof (or "phishing")
site. Account Guard also has buttons to report fake eBay sites and a
password notification feature that warns you when you may be entering
your eBay password on an unverified site.
In addition, we have enacted several preventative measures and added
information to the eBay Help pages to help you spot fake emails. We
encourage you to take the opportunity to learn more about spoof emails.
To access this information, please click on the "Security Center" link
at the bottom of most eBay pages.
To help you better protect yourself from fake eBay and PayPal Web sites,
we have developed a feature for the eBay Toolbar called "Account Guard."
Account Guard includes an indicator of when you are on an eBay or PayPal
Web site or a known spoof (or "phishing") site, buttons to report fake
eBay Web sites, and a password notification feature that warns you when
you may be entering your eBay password on an unverified site.
To learn more about the eBay Toolbar with Account Guard go to
www.ebay.com, click on "Downloads" at the bottom of the page, and then
click on the "eBay Toolbar" link.
If you are ever concerned about an email you receive from eBay, simply
follow these steps:
Open a new Web browser and type www.ebay.com into your browser
address field to go directly to the eBay site.
On eBay, sign into your account and click the "My eBay" button at the
top of the page.
Check the My Messages section located at the top of the My eBay page.
If an email affects your eBay account, it's now in My Messages. Any
email sent to your registered eBay email address from eBay or from
another eBay member via eBay's member-to-member communication system
will now appear in My Messages.
Once again, thank you for alerting us to the spoofed email you received.
Your efforts help keep eBay a safe and fair place to trade.
To: eBay Customer Support
Subject: Consumer Feedback
The following review has been posted on My3cents.com. The consumer
requested a copy be sent to you.
If you need to follow-up with the consumer, please contact them at
* * * * * * * * * *
I have been an eBay member since 2001 I usually sold RC Car items.
MINNESOTA -- I bid on a guitar for a seller on eBay on February 17, 2006 in the amount of $1825.00 when at the conclusion of the he bidding I got a Second Chance Offer sent from eBay's email address with their Masthead, Gold Seal and all eBay's security assurances. The alleged seller asked me to e-mail him at firstname.lastname@example.org. The Seller's name and address was listed for payment on the Second Chance Offer and when the Seller wanted the money sent by Western Union I refused as the eBay site warns you not to wire money. I contacted the Trust and Safety department immediately to verify the Seller and address and to question this offer. I was e-mailed back by a "Fenton" in Trust and Safety who e-mailed me back before I wired the money:
Thank you for writing eBay regarding item #7389739597. My named is Fenton. I will be happy to help you further. It is common after an auction for the seller to contact a buyer who did not win the auction, and offer the item. This may be because the highest bidder backed out of the transaction, or because the reserve of the auction was not met.
Even without seeing the entire email with headers, I can tell that the email you received is legit and we have double checked seller's ID.
We usually send those warnings regarding Western Union Money transfer ONLY to prevent deals made outside eBay which will not offer protection to the buyer.
In some cases (like this one) we do accept Western Union Money Transfer as the seller's preferred payment method, when the seller is out of the country, or some other exceptional situations. In order to successfully complete this transaction, you must follow the directions indicated by our first e-mail with instructions regarding the payment procedure.
Thanks again for writing, and thank you for being part of the eBay community,
Fraud Protection Group"
I emailed Fenton back:
Thank you kindly, To follow the instructions first sent was the one where it was to send money by Western Union to Jack Dale, 20 Seward Street, #407, Detroit, MI 48202, right?
"That is correct.
I wired the money and the Jack Dale turned out to be a fraud. Later the real seller (who was totally innocent and gracious) contacted me asking for payment. I immediately notified eBay by email. It is virtually impossible to contact eBay by phone. Nearly a week later they emailed me their boilerplate responses telling me the exact opposite that I should not trust wiring money, etc. I e-mailed back and attached all of the documents showing the Second Chance Offer and Fenton's response. They do not mention Fenton or his response, just more of their boilerplate responses saying do not make transactions outside of eBay.
The Second Chance offer came from an eBay address which I still did not trust so I verified it with their TRUST and SAFETY DEPARTMENT and eBay verified it as legit.
I am an attorney-at-law with 23 years experience with fraud cases. EBay actually made it possible for the fraudulent Seller to defraud me by verifying his name and address as the Seller. I never would have wired the money BUT FOR their verification of the Seller. I looked for other complaints on the Internet and found one exactly like mine from last August for a motorcycle which the buyer lost $3500.00.
Also if you want to file a Court case with eBay you must do it in Santa Clara, CA.
USA -- eBay looks out for BUYERS and has "Buyer Protection" but nothing for Sellers. I have been a member of eBay for 14 years, sold more than 550 items, have a 99.2% approval rating, and all ratings for customer service are 4 1/2 stars out of 5, and I was suspended from selling. eBay can suspend you for any reason they deem without cause or for a cause they deem important. They still want me to buy but they are not letting me sell on eBay ever again. Try Amazon Marketplace, they seem to be more customer service oriented. Good Luck.
Even after following the advice of one of their associates on ebay, I still received 1 negative feedback. After a lengthy explanation as to why I was uncomfortable shipping my product to the customer, whom I was really mistrusting due to his behavior on the messaging system, I was told to just refund his money and then call back if he left negative feedback. When I called to request that it be removed, as I was told by the associate that it would not be a problem they then refused to help me.
I work too hard to put up with that. They reap much benefit from my hard work. IF YOU USE THE EBAY SITE TO SELL YOUR PRODUCT, DON'T EXPECT THEM TO HELP YOU AS A SELLER AND MAKE SURE YOU REVIEW YOUR SELLER FEES. I WAS CHARGED FOR MY SHIPPING COST THROUGH FED X TWICE ON SEVERAL ITEMS. IF I HAD NOT BEEN PAYING ATTENTION IT WOULD NOT HAVE BEEN NOTICED. IT WAS OVER $100 IN OVERCHARGE FOR DUPLICATE SHIPPING CHARGES THEY CALLED IT A GLITCH IN THE SYSTEM. I DO HAVE SOME REALLY GREAT CUSTOMERS AND THEY LIKE MY PRODUCT. HMMMMM I'LL FIND A BETTER SITE. IF YOU ARE AN EBAY INVESTOR, DON'T BELIEVE THE NUMBERS THAT ARE PUBLISHED. ALL IT TAKES IS A "glitch IN THE SYSTEM" TO MAKE THAT LOOK HOWEVER THEY WANT IT TO Imagine the impact of $100 per seller for 1 month just before financial reports are published
PRESTONSBURG, KENTUCKY -- I am on disability and was trying to make it. I sold items over $600.00 in a month and a half, yet there is a low amount in my account, the rest went for items listed. Then I sold an item worth $170.00. Now it is on hold because buyer said she did not get it. I gave information that showed I mailed it. Don't sell out of the USA, you get ripped off. That money was taken out of my account and put in her's, after eBay/PayPal had been told at customs that my item was there, still on hold.
I retained a lawyer with some friends of mine that had been through the same thing. Right now, our group has grown to 143 people. We are taking our downloads and tracking numbers, and printed where it shows. We will not be cheated anymore. I lost items, but no more! I want justice. We are also going to squeaky wheel.com, also to the B.B.B.
FREEBIE Time on Ebay. Go get your free products compliments of EBAY. Let's take a long look at what is EBay. First we look at the agreement conditions and their incorrect wording and meanings. They try to state it's not an auction only a platform to allow buyers and sellers to trade. An auction by any standard, all fees apply and it's run on a normal web auction lines. Now consider there is more private person selling online than dealers, yet EBay classifies everyone as trade or corporate sellers so the trade practices laws apply but in all cases they do not.
Like any auction event trade the auction laws are simply buyer beware. So why do this, well it's a game EBay's plays, they classify the buyers having 90% protection and the sellers almost none. Again one must take a serious look at how this is set up and why, the system is derived around a feedback from the buyers to the sellers and the greater the amount of good feedback the higher the sales will be. But the catch with EBay is only three bad feedbacks and the seller is terminated and in a real dirty tricks way.
On Termination everyone is let known this trader is a crook and all sales or pending sales will be cancelled forthwith, the business of this trader is over due to non credibility. Consider many have been in operation for years and have gathered thousands of good feedback, great seller, great product, all lost. Totally unfair of EBAY.
Take a look at many of the seller auction. One would see disclaimers to the fact of offering the buyer the opportunity to contact them to sort out any problems before and red bad feedback it placed. Fear of being terminated is always high on the list.
What EBay is doing is scaring the Sellers to give away free stocks and or credits to keep his place on EBay. If one was stupid enough to try to fight this with either EBay or PayPal the seller would be at a 99% disadvantage and will lose, even if the buyer is lying. Under the conditions the buyer can say it was not as advertised, say anything or not received it makes no matter, so the buyer can get a free products every time. Most sellers give products and credit away. As it cost more to be terminated. Than losing a single item.
Now if it goes to a fight and the seller states he wants the product returned before a credit is raised and that would be the best method for all. But PayPal has a stupid method. It lets the lying buyer go and get a Post or freight tracking number and they credit on that, the buyer does not send back the item it's only method of Instant credit with no checks.
Here is an international comment from a seller and his reason to change way over the cost to cover that problem: When I accept a payment without insurance all you have to do is saying PayPal that the item didn't arrive at your place, then you get your money back. If it really arrives or not! Is this reason enough for you. IT'S FREEBIE time for everyone on eBay as that's their rules.
This only applies to the lying cheating buyers as any honest buyer would first send an email to the seller explain his/her problem and like most sellers that would be taken care of. Here is one good seller that got the chop by 3 sellers saying bad things about the products, did eBay consider this no, he/she is history... Swimwear company. And this one was an excellent seller with over 4000 great feedback comments and eBay did not consider that.
What happens is the red bad feedback is placed online first and no amount of talking to these buyers would produce a result as it's only free item they are interested in. Ebay rules SUCK. They are designed to protect Buyers even if they are dishonest.
I have been selling on eBay for 6 years now and we have and had too many problems with their policies. First of all there are no Seller Protection and eBay is just turning the consumers into thieves that can and are able to rob and steal daylight without having any fear. Here is an example that has happened to us recently:
A customer bought a transmission from us that came with 30 days warranty and 7 days exchange starting from the day received. The customer contacted us after 38 days saying that we sent him a wrong transmission, he asked us to give him another transmission or he will open a dispute with eBay against us. I called eBay and reported the problem, eBay asked me to communicate with the buyer through emails and I did and the next thing I saw was a Dispute opened on eBay.
I asked the customer to email us pictures of the transmissions showing us the difference but since he knew he was wrong, he Escalated the case and eBay closed the case in buyer's favor and asked him to return the transmission back to us.
I called eBay and spoke to Appeal Dept and explained the situation that he should at least allow us getting those photos before closing the case and the respond was, it is really funny (the representative told me that since the decision is made they can not do anything and I should wait until I receive the transmission and once it is received then I can appeal it and it eBay made a bad decision then we will get our money back). We have heard this so many times before. Last time when we called eBay reporting the problem, eBay told us that they can not do anything and we should report the buyer to the local authorities (Police).
We called the Police and they told us that is a Civil matter and we should take the buyer to court. The buyer was in Washington State and we are in Texas and when I call back eBay explaining the situation, eBay told me that they can not do anything about it. We are doing our best to do a clean and honest business but in return eBay is teaching and protecting these kind of consumers how to buy, use and then get your money back from sellers. My only hope and wish is that somebody do something about eBay's extortion.
Around 2 years ago, we called eBay and kind of argued with our account representative and he then suspended our account for around 5 to 7 business days and the reason because we fought for our right, and then reactivated our account with being managed and we got 8 Negative feedback in 1 month plus losing so many disputes.
The other day, I called our local district attorney and she told me that the only people that might do something would be the lobbyists in Washington D.C. but since they get so much contributions from eBay, I am not sure even if they do something about eBay's policies. Thanks and hope someone do something to help us!