PayPal/eBay Resolution Departments. Reference/eBay Resolution Case # **. Andre ** bid on an amp that I had placed for auction, and paid for it on August 8th. My eBay page states that I will ship orders within five days. I packaged and shipped the amp on August 13th. There were several communications from Mr. ** asking when and how the amp would be shipped, and one letter dated August 12th, asking if the amp could be hooked up to his three way speakers. I spoke to the buyer by phone on the 13th of August at 3:23 P.M. I advised him that the amp had been shipped via parcel post.
On the 24th Mr. ** had not received the amp, and he demanded a refund. I reminded him that I had shipped the amp on the 13th, within the time frame my eBay page outlines. I provided him with a tracking number and information from the post office indicating that package was still in transit. I communicated that I was surprised that delivery was taking so long, but clearly it was out of my hands. Mr. ** wrote back that he did not want the amp, and that if he received it he would return it to me.
In spite of being able to see from the post office tracking information that the package had been shipped on the 13th, he insisted that I was not telling the truth. Mr. ** opened a case with the eBay Resolution Center on the 24th; Case # **. The Resolution Center urged me to respond by August 31st. The next day, without allowing me time to respond to the case, eBay issued a refund to Mr. ** for the amount of $62.95. If a resolution representative had reviewed the communications between Mr. ** and me, they would have seen that the amp was in transit, and that any delay in receipt was not caused by me.
The amp was delivered to the customer on the 27th of August. Because of eBay's rapid refund to Mr. **, in spite of evidence that the order was in transit and due for delivery within a short time, my PayPal account was debited for $65.08. A fee of $2.13 cents was charged. I have not seen a fee for this type of transaction in the past. In summary: Mr. ** is now in possession of the amp he ordered, as well as a full refund. I, on the other hand, have no amp, and $65.08 less in my PayPal account. eBay's decision to side with the buyer and completely disregard my rights as a seller, indicates a low level of professionalism.
It is inconceivable to me that eBay would refund money to Mr. ** without closely examining the details of the case, and without first ensuring that my amp was returned to me. This is a clear of case of a buyer changing his mind after an auction. eBay's actions indicate that they are willing to side with fickle buyers, and unwilling to support their sellers. The eBay commitment to good service should not be one sided. I want my merchandise returned to me in the condition in which it was shipped, and the amount of $65.08 credited to my PayPal account.
I had never used eBay before, but having been laid off work I decided to sell a whole bunch of unwanted items to raise some extra cash. EBay seemed an easy option. All I had to do was list the items, sit back and wait for the money to roll in, right? Well, not quite. Setting up the account took a reasonable amount of time and listing the items was fine, if a little long winded. Some items sold, some didn't. I received 100% positive feedback on all my sales, having made an effort to be honest about condition and to post the next working day when payment was made. So far, so good.
Suddenly eBay decide I must be a business seller (no explanation was ever offered, just links to a page about business sellers). The set my account as such, and I couldn't change it back. I couldn't list anything else without incurring business charges. I was expected to fill out reams of details on my VAT number etc. (none of which exist, I'm just a bloke with an attic full of junk).
I contacted eBay via their customer support chat system. Even getting to that stage was a long winded affair. Their filtering system to try to categorize what your problem is before you speak to an advisor was frustrating, and it took a lot of trial and error to word my problem in a way it would allow.
Finally I got to speak to a customer service representative. After several minutes of them reading through my problem they said they were forwarding the issue to the appropriate department. I was told it would be dealt with within 48 hours. Several days, and several chat sessions later and it was still not dealt with. Eventually I spoke to an advisor who seemed to grasp the problem, and they once again promised I would be contacted by the appropriate department.
To my surprise, this time I received an email. They stated that they agreed it was an error to class me as a business seller, and they would rectify the problem. They also stated it would take up to 72 hours. This seemed a ridiculously long time to change one piece of information on a customer's account, but I replied thanking them. That was on 1/5/2010. It is now 06/05/2010 and the account is still showing as a business account.
I spoke one last time to a customer service advisor (online chat again), who was polite and sympathetic (as all but one of the staff had been), but ultimately unable to deal with the issue and was only able to "escalate it to a higher level". I pointed out that "oops sorry" from the boss of a company is no more useful to me than a advisor saying it and signed off. Goodbye eBay, and thanks for a astonishingly frustrating and disappointing experience.
P.S. I still have all emails exchanged, and will add them to this review if necessary.
I have found out about the new insurance policy the hard way (to the tune of over $400) which is the seller of the item is responsible for paying to insure items, not the buyer as in the past. I sold an item (as I had for the past 7 years of selling on eBay), and offered the customer the option to insure the package. I assumed (as in all type of auction purchases) that the buyer has an inherent risk because of the opportunity to purchase an item for much less than the retail value.
The overnight package was lost by UPS. The buyer requested a refund. As the tracking number I provided them stated the package was LOST by UPS, they received a full refund as mandated by eBay from ME. My understanding of eBay as a member (potentially ex-member) is that the reason a Feedback score was invented and created was to separate minor risk from major risk as a buyer. (Otherwise, WHY WOULD A SCORE BE CREATED?)
So, food for thought: eBay has effectively REMOVED liability to the buyer. That feedback score that all of us have put so much work into over the year is MEANINGLESS. Why would I care if I was purchasing an item from a seller that only has 4 total feedbacks and 2 of them are negative? If the seller doesn't send the item, I get my money back if they can't prove it was delivered (even if the shipping company lost it and it was not the sellers fault). If they do send it...AWESOME, you usually get a huge discount for sellers with poor feedback or very little feedback.
I wonder if eBay actually thought about the ramifications of what they have done with this policy change!?! Food for thought: As a seller, I am responsible to pay for the time cost involved with creating a listing, listing fees, upgrade fees, final valuation fees (both eBay & PayPal), shipping insurance fee and the time to package and ship an item. I am at FULL risk, so I must now have tracking on EVERYTHING I sell, regardless of the price of the item, as that is my only recourse to prove the customer received their item. The auction winner either receives the item or their money back. Here are the predictions I see arising from this new insurance policy:
Your feedback score as a seller now means nothing. Why? Because as a buyer, you either receive the item or you request your money back regardless of the sellers score.
Ebay will become the largest marketplace for moving stolen goods. Before, I would never bid on an expensive item from a seller that has 0 feedback, but now I couldn't care less. A thief has a zero out of pocket cost for an item, so what do they care if a $3,000 item sells for $400? It's pure profit. Meanwhile, the quality businesses that sell the same item that have great feedback scores can't compete.
Auction-style listings will dry up or disappear (or the original asking price listed will be the exact minimum price the seller can still make money with). Soon the risk to reward aspect will become too great. Buy it now will be the only type of listing, which means that eBay will effectively become an online shopping mall that will attempt to compete with Amazon (and fail) for retail business, and Craigslist will take over the used item for sale.
SEQUIM, WASHINGTON -- I have sold on eBay since early 2006 with 100% feedback on all sold and purchased items. Recently, I experienced with what would be my last transaction on eBay. I closed my account after this, because of a person who was very deceptive, hard to deal with, and in the end, ripped me off over $400 plus the item, and WITH the help of eBay and PayPal (two of the same, one owned by the other). As all other sales in the past, this item which was a fragile figurine, one of three I sold and mailed, the other two arriving fine and with positive feedback left, that sold for a little over $400.
The person was complaining about things from the second she won the item, a sure sign she would be trouble. Well sure enough, she received the item, immediately put a claim in with PayPal, then emailed me it arrived broken "after" filing the claim.
PayPal informed the buyer they were to send them a tracking number showing the "item" had been sent back to me (the item having insurance required so I needed it for the postal claim), which they did in the time frame that PayPal gave them, which was March 3rd. I received a delivery notification from the post office that a "letter" was needing to be picked up and signed for. Once I got to the post office, I found that the "letter" was from the buyer who was supposed to be sending the "item" back. I refused the "letter" and called PayPal, where I am now in appeals with them to retrieve my money beings they did not uphold their end of the request.
Of course in PayPal's warped sense of doing things, they automatically gave them their refund of over $400, the minute I called them and told them what had happened. This made no sense to me beings I just told them that they sent a "letter", NOT the item, but that's PayPal's rules they said. After they released the money back to the buyer, who now had my figurine still, which was probably in fine condition & was pristine when shipped out, they now also have their money back.
So I now wait in the appeals process, having faxed them copies of the notice from the post office showing that it was indeed a "letter" not a "package with a broken figurine in it", the receipt showing I refused it (I figured logically that as long as it showed not received, they would not refund the money until I had the time to call them, Wrong!), as well as the receipt showing that this person signed for the returned letter which matched the tracking numbers off of my evidence I faxed them.
Now again, logic would tell one that I should get my money, we will see on that score. After dealing with them for over a month, I know now that anything can happen with them. I closed my eBay account not wanting anything to do with them after this, especially after they made the illogical decision of not allowing sellers to leave negative feedback for buyers, guess they "all" wear halos, and when checking for messages, there I see a big fat negative feedback left for me from this person.
I called eBay and explained that these people still had my item, got their money back, I had shipped it immediately, packaged it VERY carefully, (pictures kept of packaged item in stages), shipped it immediately, and yet, eBay's rules say that they cannot remove negative feedback unless one of two things happens. One, they used profanity in their feedback, which they did not, or, they leave it for the wrong person. Well, as you can see, neither of those fit my reason for wanting this final blemish removed from my 100% feedback site, this one being the last I would receive, so according to eBay, it will remain.
eBay has made it so that ALL the rules apply to and protect the buyer, as has PayPal. I also have purchased off of eBay, so I am a buyer as well, but it needs to go both ways. There are those out there without halo's on both ends of the spectrum. The weird thing is, and that really makes no sense, is that it is us, the sellers, that they make their millions on, not the buyers, so why would they make it harder for the sellers, and easier for the buyers to steal, knowing there is nothing that can be done in the feedback forum.
And, if you think when you post an item to sell on eBay, that the rules you put in place in your listing have to be followed, they WILL BE over ruled by PayPal once paid for, those rules will be null and void, and will not mean a thing, you should just leave them out, because they mean nothing to PayPal. Another thing, eBay made it so that the only way a buyer can pay is through PayPal, no more checks or money orders.
Could this be because eBay owns PayPal, and they were counting all the fees they were missing through PayPal when paid for with a check or money order? I think so, and, then once in the web of PayPal, sellers beware, the buyer WILL ALWAYS WIN! I asked one of eBay's workers in their so called "Resolution Center" today, and asked her why on earth did they make changes to their feedback rules, and her words were "I can't divulge that".
What's that mean? Both eBay and PayPal need to be put out of business. They are being allowed to systematically run a company that no one oversees, and allows people to rip each other off, is FILLED with loop holes to suit their rules, and makes a fortune off of "our" merchandise. They need to be governed if not closed down, and watched by an outsider, not from within their companies. Won't work to have the vampire in charge of the blood bank! The thousands on the internet that say eBay sucks, is right on!
AN UPDATE: Well idiot me. PayPal sent the buyer another email giving them ANOTHER three days to send them a tracking number returning the item to me, this being sent to the buyer, and a copy of the email to me as well on the 12th, the day sent being counted as day zero by PayPal. So they had until this Monday the 16th of March to have that tracking number to PayPal. I was totally amazed that they were giving them another chance beings it had gone into appeals beings they had not followed the request originally, but again, that's PayPal for you.
On the 13th, one day later, I receive an email from PayPal that only states that the claim has been closed, and that no further action would need to be taken. That's all it said, and when I went into my account, all of the claim information had been removed, so I had nothing to go back on, so email on the 12th requesting this, and then closed on the 13th with no explanation. PayPal just closed the claim.
The people have my Royal Dalton figurine, their $401 dollars back, left me a nasty negative feedback, the only one out of over 1500 items sold, and of course eBay won't remove it because the buyer did not do one of two things, use profanity, or leave it for the wrong person, no Grey areas with eBay either, they suck too. I closed my account with that devil as well.
So now I sit here without the figurine, my money, wasted my time, and, an insurance slip that is worth nothing now, because without the so called "damaged" figurine (which is probably sitting on their piano right now in the same perfect condition it was when shipped), I cannot make a claim on the insurance through the post office, because they need the damaged item which they keep, to pay out the insurance. PayPal bent me over again!
I got an email today saying that my unpaid item strike had been removed since it was my first one. Here's the message: "Thank you for contacting us to appeal against the Unpaid Item strike you received for PA-16 PA16 AC Adapter for Dell Inspiron 2200 B120 B130. After reviewing your information, we have removed the Unpaid Item strike from your account. Note that repeat Unpaid Item strikes will result in account suspension." I am VERY happy!
I am so pissed with eBay right now. I could just scream! After filing a dispute with PayPal, the seller filed an unpaid item strike against me, even though he has the item and I paid him. He has PowerSeller status, which is the worst thing in this case. The day after I received the refund from PayPal (after I sent the item back to the seller), the seller turned around and filed an unwarranted strike against me. I tried to contact the seller first, and waited 5 days to hear back from him. He promised a refund on the original listing but I didn't want to send it back until he knew I was sending it. I never heard from him.
So, I decided that since I needed my money back, I would go through PayPal. I told them that I would be happy to send the item back, which they told me to do, and then send the delivery confirmation number so they could track it. It finally got to the seller after 4 days, and I was granted the refund about 4 days later, after they looked into it. They were actually waiting for the seller to refund the money himself, but he never did. So the claims specialist took the money from his account.
I understand why he would be frustrated if I filed it and he never received the item back, but why would he file it after he has it, and I have proof that I sent it back, and that he received it? I said on the unpaid item dispute that I sent it back (because it seems like he never reads anything), but he closed the case today and filed the strike.
I don't want to be immature, but I didn't want to let him get away with this. I don't do business with eBay often, but when I do, I am honest, and I surely don't promise things that I can't live up to like this guy. So I looked up in the "help" section to see if there was any way that I could report this abuse. I found a form for Unpaid Item Abuse. I filed it out and sent it in with this message:
"I paid for this item, and received it. I even have proof that I paid for it and received it. It did not work! I filed a dispute with PayPal after not hearing back from the seller about the refund he PROMISES on each listing. I received the refund from PayPal AFTER I sent the item back to the seller (which I have proof of). The same day that I got the email stating I received the refund, the seller filed an unpaid item dispute against me. THE SELLER HAS THE ITEM, AND I PAID!!! Just because he is a PowerSeller, he thinks he can do all this damage. I recommend that you do something, please. I don't deserve this unpaid item strike. I have proof of everything!”
“Payment for the item, also showing the refund. The claim on PayPal, that I filed, and the claims specialist ruled in MY FAVOR. They stated that I must ship the item back to the seller, which I did! If they rule in my favor about the item not working, how is it that you are filing a strike against me? I want this removed, otherwise, you have lost a customer. Thank you.” I am sick and tired of hearing all the stories about PowerSellers getting away with everything. I am not letting this guy get away with this! I will keep you updated about the case.
Unpaid Item Strike removed
I feel as though eBay has dropped the ball when it comes to taking care of and protecting their customers - specifically buyers. eBay wrote the following after suspending my account: Members are prohibited from bidding on or purchasing an item in order to disrupt a seller's listing or to leave non-positive Feedback or Detailed Seller Ratings for a seller, **with no intention of completing the transaction.
The above was their reason for suspending my account, yet I never left non-positive (negative) feedback with no intention of completing the transaction. I completed the transaction, paid for the part and received the part. Here's what transpired:
I purchased from a seller (alanyes888) who advertised a “1 year no hassle warranty,” (in every one of his HID kit eBay ads). One month after my purchase, the product, a part (ballast in this case) failed. I emailed the seller who responded by writing, "I can't find any log file with your purchase. When did you buy?"
I responded by email, stating that I'd purchased only the month before. I provided the eBay item number and sale date, and proof of the sale via a copy of my PayPal receipt. The seller never responded to my email. I sent the seller several emails in an attempt to obtain warranty coverage. I never received a reply. I wrote the seller through eBay's messaging system two times. I never received a reply.
I wrote the seller one final time, again THROUGH eBAY'S MESSAGING SYSTEM, advising the seller I would leave negative feedback if I were forced to purchase a replacement part. The seller never replied. I was forced to purchase the replacement part.
I left negative feedback stating that the seller DID NOT HONOR their “1 year no hassle warranty.” eBay suspended my account for leaving said feedback, using the reason above** as the reason for my suspension. How can I be accused of having no intention of completing the transaction when eBay has the completed transaction on file? Paid for. Received by me. This is at the very least, ridiculous.
I have phoned eBay four times in an attempt to reverse the suspension. Everyone I speak with is more than kind, but no one can help. They all claim that the department that handles suspensions cannot be reached by phone. I have also emailed them spelling out the foolishness of their decision. In this case, the buyer (me, with 100% positive feedback) gets stomped on by eBay, while the seller, who fraudulently advertises their “1 year no hassle warranty,” goes scot free.
I have an unpaid strike against me, which expires on September 23. It's there because I waited till the last minute of an auction for a laptop with a Buy it now price of $800. The ‘current' and only bid was $650. I won the item for $650 and I paid for it through Paypal and got the usual receipt from them. Then I got an email from the seller informing me of the ‘bad news' that whilst she was a work the cat pissed (her words not mine) on the keyboard and now the laptop won't turn on anymore. She immediately rejected my Paypal payment.
So back to square one no laptop and money back in the bank. I find another laptop on Ebay (different seller & non-cat owner) paid for the item through Paypal and got the usual receipt from them and the laptop arrives safe & well. Then, I notice that the 1st item appears on Ebay under a different seller (Her Husband) with EXACTLY the same item details she used. I kept an eye on the progress and someone else won the auction in the same manner as me, for $650.
In the meantime I get an invoice from the 1st seller (the one who rejected my Paypal) saying that “Your laptop is fine, I sent the email to you thinking I was sending it to someone else.” You can now pay for it. I accused her of being dishonest. At least if she wasn't lying to me as an Ebayer then she was actively lying to another by the use of her sending the fake claims on the cat damaged item that no longer turns on. She insisted that I had to pay and my failure to do so would result in an unpaid strike, so I either pay or reject (Remember this laptop was still re-listed at that time).
I sent back an email with ‘I reject' and proceeded to leave negative feedback, to which she replied negatively to. I complained to Ebay, sent copies of the Full Headers and everything relating to my claim to get this unpaid strike removed. Ebay have failed to actually do anything. Sure I've had countless automated responses assuring me of their ‘concern' but, nothing. Apparently purchased successfully by someone the 2nd time it was listed (in Hubby's seller id), the item in question has since been listed for a THIRD time now.
I emailed the winner (2nd auction) and informed him of my dealings in relation to the now famous laptop. He emailed me back informing me of the same tactics used on him to cancel the sale. He said they told him they had accidentally dropped it and its now no good. My standing as a buyer/seller up to this point has been 100%. How is it that this sort of thing goes unpunished by Ebay? They are obviously not interested in my claims and this sort of seller is free to deceive me and YOU in future dealings. I note today that it (laptop) passed without any bids. My unpaid strike and her negative comments still stand.
Like many, I too was suspended by eBay. Superficially, they were right to suspend me. The problem is that there are close to 1000 others selling the same items I was. They are there making money while I am prevented. Something occurred this past week regarding a case they lost in Europe that they allow people like us to sell that augers well for suspended eBayers.
The irony is eBay's statement following the ruling: "Today's ruling is not about our fight against counterfeits; today's ruling is about an attempt by LVMH to protect uncompetitive commercial practices at the expense of consumer choice and the livelihood of law-abiding sellers that eBay empowers every day". They argue for us in court and against us to our faces.
I offered eBay a solution: "I am an eBay seller who you have not empowered. If you do not want us selling these items then you must invest into policing and make sure that keyword searches like mine come up with minimal names and not the same names every day. It is not the daunting task you publicly state. If you did that, I would have no argument. If you are not willing to do this, then you must allow us to do our thing.
"I also feel very strongly that you should not listen to other sellers' complaints. What would prevent seller 'A', who is a competitor of, or one to become a competitor, from complaining about seller 'B'. 'B' gets suspended and 'A' takes 'B's business. I suggest you follow a fair policy. Let me back on and let me do my thing. The day you tell me that you know who we all are, I will be happy to withdraw all the items in question. Now we are all gone and the playing field is level.
"In preparation for this day, I will not have as many questionable items and will build an inventory of items directed to a different buyer with no possibility of question. We all win. If you receive a specific complaint regarding my listings, I will immediately remove those listings for at least one month. I will work closely with you. All I ask is that I be treated equally, not favorably."
I inserted the above because eBay asked me for my input on how to solve the problem. Strange, their response did not address my suggestion. I know I have touched a sore point. They are caught in a serious contradiction. This empowers us and maybe if we all got together eBay may treat us fairly. In their suspension letter they gave me the email of the company who reported me. I sent numerous emails and left telephone messages. No response. Yet, I believe they are bound to respond. Another strange situation.
My question to you: are you interested in complaining about your suspension or do you want to make a little noise and make this a major public outcry? I think, for now, a class action is not supportable. Ebay suspend a small percentage of violators keeping our numbers down. I am one of maybe 50 in my category while they keep 1,000 others on board.
If you have suggestions, let us hear from you. We cannot allow this bully the right to discriminate. We must find ways to beat them or have them suspend every rule breaker. Please reply directly with your suggestions and also include these reply publicly. Thank you.
MEGACORPORATION, USA -- Epinions was acquired by Shopping.com (known as DealTime.com at the time of the acquisition) in 2003, which in turn was acquired by eBay in 2005. Now I know why Epinion's winged monkeys (AKA "advisors" or "the unemployed") keep rating my reviews about eBay/PayPal as unhelpful. BTW, Epinion's "advisors" all have multiple login names. Shame on Epinions! Now on to eBay: I've been on eBay as both a buyer and seller for 10 years; unfortunately, it has really gone downhill in the past 2-3 years. Because eBay & PayPal are the same monster corporation, my comments implicate both.
Of approximately 400 transactions, I've been a seller for 1/4 of them. On this front, things worked fairly well. This is because I am an honest person, and the couple of times that a buyer complained I went out of my way to ensure satisfaction. This had nothing to do with eBay's policies (which are nonexistent for buyers), just my own personal code of ethics. Unfortunately, as a buyer things have not been so rosy, and I have finally decided to stop buying on eBay except for those sellers I've done business with before so that I know I can trust them.
My latest eBay debacle was this: I bought an expensive Coach purse that was described as new; it was to be a gift. Upon receipt, it was obviously used, with usage lint on the interior, scuffs on the outside, and even dings on the hardware. The seller claimed that it was a "floor model" from a Coach store. However, do Coach employees actually use the purses in the store (this would be the only way the purse could acquire "usage lint"). Additionally, the purse was a model that hasn't been sold in Coach stores for several years.
I was curious & began investigating the recent transactions of the seller. Turned out that she had bought this purse USED from someone about a month ago for very little money (& she doubled the shipping charges to boot). Not only is the purse an old model, it is quite unusual in color/style, and you'd be hard pressed to find another one anywhere on the internet. When I confronted the seller with this information, she continued to lie, and to add insult to injury, she was abusive. Mine was not the only transaction where she bought a USED item and sold it as NEW; in examining her transactions, this is what she does for a living.
I assume that her feedback isn't horrible for 2 reasons: eBay's worthless & abusive feedback system whereby fraudulent sellers get to hold the feedback of honest persons hostage (THERE SHOULD BE AUTOMATIC POSITIVE FEEDBACK GENERATED BY PAYPAL WHEN A BUYER PAYS WITHIN 48 HOURS. In my case, I pay immediately).
The other reason her feedback wasn't horrible was because she probably did a better job of cleaning up other merchandise before misrepresenting it as new. In other words, she only gets caught once in a while. Plus, buying many items that only cost .50 will really boost your feedback as well (why do buyers get the same feedback credit for buying a .50 item or a $300 item?).
As anyone who's been ripped off on eBay will tell you, trying to contact them is a complete waste of time. It will take you 10 minutes just to find where to send them an email, and you will repeatedly get "canned" responses. If you were to email eBay to tell them that murder was taking place, rest assured that you would only receive a canned response (within 48 hours ;o).
PayPal of course is implicated in this, as they are one and the same as eBay. They will do nothing except protect the seller. Even though this seller (as a hint, her eBay name contains the name Jessica) clearly committed illegal acts (namely FRAUD and MISREPRESENTATION), eBay/PayPal will simply tell you to return the item (minus the $15 shipping charge... She paid $2.10 to send the item)).
Additionally, you will not be reimbursed for return shipping/insurance charges. (If you ever have to deal with one of the many thieves on eBay & have to return an item, DO NOT RETURN THE ITEM WITHOUT INSURANCE or you can kiss both your money and the item goodbye.) In short, you will be abused verbally and financially as a buyer on eBay, both from the thieves that are now rife on the site as well as from the corporate behemoth itself. Even when you can provide eBay/PayPal with PROOF of fraud, they will do absolutely nothing to stop the seller/thief. This is my 3rd experience with this type of abuse, and all with expensive items.
I have more war stories with eBay/PayPal, all occurring in the past 2 years. Could be coincidence, but I think that this corporate behemoth's greed is reflected in its policies which do not protect consumers AT ALL, and encourage tricksters and thieves to proliferate. After all, eBay/PayPal makes its money from sellers, not from buyers. You can complain about other megacorporations like Amazon.com or Walmart, but unlike eBay/PayPal, they are retailers who ultimately must satisfy consumers, not feather the nests of fraudulent sellers.
SACRAMENTO, CALIFORNIA -- I think the public should be aware that all "No Reserve" auctions on eBay are subject to this loophole. With the way eBay has structured these rules, the "No Reserve" auctions are neither fair or real. Sellers can simply cancel bids without reason right before an auction ends (the last couple of seconds) or apparently cancel their entire auction. In this way Sellers are completely protected in this one-sided auction from selling their items at a price less than they desire. Therefore, this virtual auction does not resemble a real world "No Reserve" auction. I will post this information with reviewers and watch dog groups such as my3cents.com, etc.