Complaint About The Service, Do Not Rent From Economy Rent A Car In Costa Rica
Do not Rent from Economy. I was a customer for 7 years and they do not care about it.
This is a letter I sent to them, by mail, e-mail, fax, etc and did not get an answer.
We have had a very bad experience with Economy. In fact, the experience has been so bad that unless you stand up and correct the situation, we will not rent a car with you again and will not recommend your company to our friends and family any more. This is because of what we feel has been questionable transactions on your part, and questionable business practices. Additionally, we feel
your cars have been dangerous and could have resulted in serious injury.
First, we will start with the fact that we lost valuable vacation time because we had to have our rental car changed 4 times. The first car had high beam lights that would not work. The next day we were driving to Guanacaste, this would have been very dangerous to drive with no high beam lights. However,
when we first reported the lack of high beam lights to your employee, he told us to go on ahead without them, and that we “me la jugara sin las luces hasta
We insisted on changing cars, and so you brought us another car.
The second car had a brake light that kept coming on. Having brake problems is very dangerous, so once again, we had to bring in the car to exchange it. As
the possibility of having the brakes go out at any moment is very dangerous, we brought in the car immediately. However, the Economy employees were not worried about the brakes, but upset that we did not fill the tank up with fuel first! This is ridiculous—safety comes first!
So, we got the third car. The third car had an alignment problem, and was very difficult to steer. However, even more dangerous, was the fact that the
engine kept overheating. We barely made it to the Sabana agency in time before it overheated. This was at 9:25 pm, (approximately) on January 5, and the
agency was supposed to be open until 10 pm. However, the agency was closed so we had to sit in the parking lot and wait for someone from the airport to come and
bring us the fourth car. The fourth car had a passenger side mirror that had been attached from a smaller model car and therefore did not work on that
car very well. In San Jose traffic, the side mirrors are very important.
Four cars in three weeks, and all of them had problems. These were all mechanical problems that were dangerous.
In the United States, had such a problem happened, we would have received no charge for any car since this is a severe lack of service—especially for a loyal
customer of 7 years. When I spoke to [snip] about these problems on January 5, she told me that she would give us a substantial discount for our troubles, and that she would have the paperwork ready for us when we returned the car. When we went to return the car she had not done anything. When I told her about the discount again, she said she could only discount 2 days off of our 22 day rental bill. Then she said to give her a couple of days and to call her from the United States and she would review the case and give us an additional discount. However, once we returned to the United States, she would not return
calls, and was constantly “out of the office” or “out of the country”.
Then, once we received our credit card report, we found out that there were additional charges to our credit card for “damages” that we never were told
about, nor shown, nor given any documentation about. We believe that this is an incorrect action. We have all of the documentation to prove that those charges
were added after we signed off the contract with Economy. At check in, the cars were checked by the employee and he did not report any problems. We went
over the copy of the car drawing. The cars were fine.
There is an additional charge of 71.500 colones for something we were never told about nor signed off on. This is not right because you never had my
authorization for this charge. I called Economy to find out about this new charge on my credit card and was told there was a scratch in the bumper, yet we
were never told about those things at check in. Plus never paper work, pictures, etc were send to me so I could claim this charge to my credit card.
We are being charged 663.075,00 colones for the bumper and the light that were damaged when a car ran into our first car. Those 2 charges are fine, however, the new “tire” and the new “carpet” that you are charging us were not damaged by the car that hit us and we were never shown these damages when we checked in the car. Again, that is not correct.
Then, when we received each car, they were in very used condition. The carpet in the back trunk area was badly used, however you are charging us for a brand