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21 Reviews & Complaints

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Shipping Nightmare
Posted by Appledouble on 02/11/2009
Horrible, horrible, horrible!!! I ordered an internal hard drive for my computer. I paid the extra money to have it shipped 2 day mail. Order was placed on Friday and now it is Wed. and still not hard drive. I needed the part by Tues. so my son could continue you his online schooling, which is why I paid for the 2 day shipping!!! I've made multiple calls, sent multiple emails to cancel the order and they won't b/c it is transit! Their site shows it is still sitting in the stupid warehouse! They say I'll get it Thurs (tomorrow), but I highly doubt it!

Go to your local Best Buy or OfficeDepot, whatever. You might pay a few dollars more, but at least you'll have your part without paying for shipping THAT DOESN'T WORK!!!!

Stay away from these bozos! Don't learn your lesson the hard way like I did!
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Posted by Anonymous on 2009-02-11:
I would call my credit card company and tell them to reverse the charge for non-delivery, then call the company and tell them that you have cancelled the order for the same reason, and reversed the charge. Ask them what arrangements they are going to make to get their item back, if it is ever delivered.
Posted by lobo65 on 2009-02-11:
Use Newegg.com next time. They are great, and reasonably priced.
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Worst Company Ever
Posted by Nixedus on 02/10/2009
CALIFORNIA -- Please, if you are considering buying anything at Ecost.com, PLEASE take the time to read this. Unfortunately, it looks as though hundreds and maybe thousands have had unbelievably unpleasant experiences with this company. I wish I had checked into them before wasting my hard earned money.

This is the worst experience I have ever had with ANY company. They say that they offer "World Class Customer Service" and that happens to be the funniest thing I've ever heard. I ordered a USB Turntable for a Christmas present over the phone on 12/18/08 with 2 day delivery and was assured it would get to me by Christmas Eve.

On 12/22/08 I called to confirm that it would be here, and was told that the item was not even available at the warehouse and that it would not be until 12/28/08 that it would be available. I requested that the order be cancelled, but my credit card was already charged. [snip] the customer service representative told me that he cancelled the order.

I then spent about 2 hours altogether speaking and sitting on hold with outsourced agents giving me the runaround and could not get a hold of a real supervisor. Unfortunately, my order was not cancelled, I did not receive a refund, and my turntable was shipped and I received it on 12/29/08. I shipped it back a couple of days later as advised and was told that I would get my refund once the item was received at the warehouse.

The item was received by the warehouse on 1/19/09. I called on 2/3/09 and left a message with Mr. Hall, and got no reply. I then called today, 2/10/09 and left another message.

I STRONGLY urge anyone to steer clear from this shady company. I wish I had never tried to order with them without checking the awful reviews on ECost.com I ended up spending double the amount to get another turntable at a reputable company with real customer service. I have no problem with that because I will NEVER give a penny of my money to this ridiculously awful company with NO customer service.
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Posted by Soaring Consumer on 2009-02-10:
At this point I recommend that you dispute the charge with your credit card company if it is not too late to do so.
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Install What?
Posted by AvaK on 01/21/2009
Instead of sending the Linksys, they sent ONLY the installation CD... honestly, bizarre. Called immediately and they were completely non helpful. Put me on hold for infinite times. Hung up on me. Did not respond to emails they requested with photo proof of botched product shipment.


Already wasted hours, need the money back still...

Ecost - Lynksys Install CD
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Posted by tnchuck100 on 2009-01-21:
Dispute the charge with your credit card company. Send them your documentation. eCOST will wake up for the charge-back.
Posted by Sparticus on 2009-01-21:
You should be able to information from the shipping company to prove the package was X weight, and the product would have weighed more, etc.

A pain to go through, especially since you probably didn't spend too much on it...
Posted by MRM on 2009-01-21:
That is a rip off indeed.
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Do Not Buy From Them
Posted by JR1979 on 01/02/2009
Operator spoke in horrible broken English. I purchased a TV and paid for express shipping in order to give the TV as a Christmas present. I received the TV quickly and hooked it up. About 15 minutes later the screen went all white. I called to return the TV and they told me no problem just call Westinghouse to make a report. After calling Westinghouse and creating a report I call Ecost back.

They told me that they would send me a return form to attach to the box to ship it back. I received an email 2 days later telling me that I could only receive a replacement. I called customer service this morning and they told me that I had to purchase another TV and once they receive the broken TV they would refund the money for the second TV.

I do not feel that this is a good business practice. I should not have to buy another TV just to have the broken one replaced.
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Posted by Anonymous on 2009-01-02:
I think I'd tell them to just refund my money when they receive the broken TV then. I'd be damned if I would put more money out to rectify the problem. Sounds shady to me.
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"Outrageous Deal" Bait And Switch
Posted by FrankAlSmith on 12/02/2008
Under "outrageous deals" eCost is offering good discounts on products but they are always listed as "expired". I refresh my browser every 20 seconds and the offers change BUT they're always expired when they come up. They list a Nintendo Wii for $99 but just try to get it. Bait and switch.

eCost Wii Bait & Switch Ad
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Posted by Bcorvus8 on 10/15/2008
60139, ILLINOIS -- It was terrible! I promised myself not to order from eCost.com again! I ordered one thing and they shipped something else cheaper. Being on the phone everyday for 2, 3 weeks finally got RA#. But I decided to keep the item because of the headache to get the money back from these people. When I tried to use the product, IT DOESN'T WORK! I am done with this company. I had an almost same experience with them before, but I didn't learn from the first mistake.

If any one decided to order from them, good luck that they send you the item you ordered, if not, it will be a nightmare. The first time, I had to pay for the return shipping, even though they sent me a defective item.
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Horrible Credit Processing And Bad Customer Service
Posted by Exec17 on 10/13/2008
Horrible, horrible, horrible!!! Do not buy from these guys. Do not count on a product arriving on time. Do not count on them filling an order. They have to verify to their satisfaction, every order, on credit. They are the only ones I have dealt with online, out of hundreds, that have horrible customer service and credit card processing. And you cannot get a manager on the phone to complain.

So I give it to them online onthis site. Well deserved to them. Pity the poor customer service representative that have to cram down stuff on the customer. There are some bad owners here with bad attitudes toward customers.
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Posted by Ponie on 2008-10-13:
I can't imagine anyone buying from 'hundreds' of online sites. I want to see and feel the goods before I plop down my hard earned money. Of course this doesn't work when you sign up for a service.
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Very Bad Customer Service!
Posted by Zanekevin on 06/23/2008
MOUNT VERNON, WASHINGTON -- Ordered an HP computer, it was defective and had to call four time and ten days later got and RMA. Now it has been eighteen days since tracking shows that they have it return and signed for, but no credit back, just sit on my money while I still do not have a replacement computer.

I will NEVER, EVER buy or shop with them again.

*** Warning ***
Beware you take a change when buying anything, one should expect that the can be defective products, but how a company handles and deals with getting business right with the defective product is how the customer wants to be treated, not just ignored.

eCost.com does not care, just volume, numbers, numbers, numbers...
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Ecost Throws Away Good Customer
Posted by JAG43 on 05/26/2008
BELLEVUE, WASHINGTON -- I PURCHASED thousands of dollars of things from this company over the past 2 years. I received a GPS unit with a auto charger defective and asked for the replacement of just this part. After 2 months of waiting and multiple calls and emails they finally said they could not get it. In the mean time, I ordered a replacement at my expense from the company, so what they said is a lie. So I asked for a $25 credit and I would get my own. They would rather lose my business than part with $25, so now they lost potentially hundreds of dollars of profit from me. I have been in another business for over 35 years and if I treated my customers like that I would be out of business.

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Posted by zenity on 2008-10-25:
Ecost is a fraud! They are selling broken/used/defective products under a term of "refurbished" hidden somewhere in the description and a disguised return policy which is actually "all sales are final"
Posted by JAG43 on 2009-01-30:
I think the more people who post, the more chance we have to put this crooks ECost out of business. Keep spreading the word about these bums!
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Posted by Celtic2tat2 on 06/19/2007
I purchased this monitor and found it to be defective. I was told that I would be refunded the overnight shipping to get it to me as well as the shipping it took to send it back. Despite five calls to Customer Service and being told that I would be contacted, I never was, I had to keep calling them. Then today I was told that I WOULD NOT be paid back for the shipping, either way! I asked to speak to the supervisor and she has not called me back...

Good prices, but lousy service.
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