I purchased a refurbished Sony CD Clock Radio from E-Cost. When I received it, the CD player did not work. I called to get a return authorization and was told I had to go through Sony's service department first. I called the number they gave me and it was constantly busy. I finally found a working number on the Sony web page. I was told to ship it back for replacement, but that I would have to pay shipping costs. E-Costs fine print on warranties either refers you to the manufacturer or tells you the sale was made "as is" and they make no warranty to the performance of the product. I will never buy anything from this company again.