I purchased this monitor and found it to be defective. I was told that I would be refunded the overnight shipping to get it to me as well as the shipping it took to send it back. Despite five calls to Customer Service and being told that I would be contacted, I never was, I had to keep calling them. Then today I was told that I WOULD NOT be paid back for the shipping, either way! I asked to speak to the supervisor and she has not called me back... Good prices, but lousy service.