Under "outrageous deals" eCost is offering good discounts on products but they are always listed as "expired". I refresh my browser every 20 seconds and the offers change BUT they're always expired when they come up. They list a Nintendo Wii for $99 but just try to get it. Bait and switch.
First and last time I buy with ecost
PLANO, TEXAS -- I too am getting the run around from ecost- I purchased a sansa scan mp3 player (view) 16 gb in which they told me that there was a 14 day warranty and a 90 day warranty through Sansa. I purchased it ... read full review
Worst Company Ever
CALIFORNIA -- Please, if you are considering buying anything at Ecost.com, PLEASE take the time to read this. Unfortunately, it looks as though hundreds and maybe thousands have had unbelievably unpleasant experiences ... read full review1 Replies - Latest reply on 02/10/2009
Bought a calculator, got a docking station, I was dinged for opening the box, charged an unknown restocking fee and they did not care that they charged over 2x what Walmart, Sears and Staples charged for the same calculator Add reply
PLANO, TEXAS -- I order a refurbished iPod Nano 8 GB. The shipping box was in great shape until I opened it. The iPod plastic box was crushed, there was writing on the inside of the box, the inside flap was torn away, the ear buds was wrapped with a rubber band and looked used. I called sales support and they said that the product that I purchased was refurbished and it is what it is. I wanted a replacement unit. I did not even care if it was another refurbished unit as long as it was not a junky. I asked for replacement ear bud and they said that I should be happy to even get any accessories because the disclosure on the website states that accessories on refurbished items are optional. I will never buy from them ever again.4 Replies - Latest reply on 08/26/2009Add reply
Never Ever Shop Ecost.com
Made a purchase on 4/08/2009. I used to buy stuff from them regularly a few years ago, but I had a bad experience and stopped buying from them. I figured since they are still in business a few years later, ... read full review
With one laptop, I was charged $39.95 for a Platinum membership. Only later did I learn that the laptop didn't necessitate this charge, but they wouldn't refund it.
Just now, they are offering a $1.00 one-month trial Platinum membership. They don't tell you that free-shipping isn't included. They also don't tell you that, after 30 days, you will be billed $39.95 for the next year.
On one item, they rejected my paperwork for a $10.00 rebate because the invoice was incorrect - they said. It was their own invoice printed off of their own site. They were just betting that few people would fight over a $10. rebate.
They are sleazy creeps.
Hackeysack Hard Drives
CALIFORNIA -- This was a disaster. The order arrived today. When I opened it up - this is what I saw. No packing material to cushion the hard drives, except for a punctured plastic pillow. The static pouches were punctured ... read full review1 Replies - Latest reply on 02/27/2009
Product Received Not Product Ordered
PORTLAND, OREGON -- I have been looking around at SLR digital cameras for quite some time and finally saw a good deal at eCost.com. After placing my order there was an issue with them processing my credit card and they promptly ... read full review
Horrible, horrible, horrible!!! I ordered an internal hard drive for my computer. I paid the extra money to have it shipped 2 day mail. Order was placed on Friday and now it is Wed. and still not hard drive. I needed the part by Tues. so my son could continue you his online schooling, which is why I paid for the 2 day shipping!!! I've made multiple calls, sent multiple emails to cancel the order and they won't b/c it is transit! Their site shows it is still sitting in the stupid warehouse! They say I'll get it Thurs (tomorrow), but I highly doubt it!
2 Replies - Latest reply on 02/11/2009Add reply
Go to your local Best Buy or OfficeDepot, whatever. You might pay a few dollars more, but at least you'll have your part without paying for shipping THAT DOESN'T WORK!!!!
Stay away from these bozos! Don't learn your lesson the hard way like I did!
Instead of sending the Linksys, they sent ONLY the installation CD... honestly, bizarre. Called immediately and they were completely non helpful. Put me on hold for infinite times. Hung up on me. Did not respond to emails they requested with photo proof of botched product shipment.
3 Replies - Latest reply on 01/21/2009Add reply
Already wasted hours, need the money back still...
Operator spoke in horrible broken English. I purchased a TV and paid for express shipping in order to give the TV as a Christmas present. I received the TV quickly and hooked it up. About 15 minutes later the screen went all white. I called to return the TV and they told me no problem just call Westinghouse to make a report. After calling Westinghouse and creating a report I call Ecost back.
1 Replies - Latest reply on 01/02/2009Add reply
They told me that they would send me a return form to attach to the box to ship it back. I received an email 2 days later telling me that I could only receive a replacement. I called customer service this morning and they told me that I had to purchase another TV and once they receive the broken TV they would refund the money for the second TV.
I do not feel that this is a good business practice. I should not have to buy another TV just to have the broken one replaced.
60139, ILLINOIS -- It was terrible! I promised myself not to order from eCost.com again! I ordered one thing and they shipped something else cheaper. Being on the phone everyday for 2, 3 weeks finally got RA#. But I decided to keep the item because of the headache to get the money back from these people. When I tried to use the product, IT DOESN'T WORK! I am done with this company. I had an almost same experience with them before, but I didn't learn from the first mistake.
If any one decided to order from them, good luck that they send you the item you ordered, if not, it will be a nightmare. The first time, I had to pay for the return shipping, even though they sent me a defective item.
Horrible, horrible, horrible!!! Do not buy from these guys. Do not count on a product arriving on time. Do not count on them filling an order. They have to verify to their satisfaction, every order, on credit. They are the only ones I have dealt with online, out of hundreds, that have horrible customer service and credit card processing. And you cannot get a manager on the phone to complain.
1 Replies - Latest reply on 10/13/2008Add reply
So I give it to them online onthis site. Well deserved to them. Pity the poor customer service representative that have to cram down stuff on the customer. There are some bad owners here with bad attitudes toward customers.
MOUNT VERNON, WASHINGTON -- Ordered an HP computer, it was defective and had to call four time and ten days later got and RMA. Now it has been eighteen days since tracking shows that they have it return and signed for, but no credit back, just sit on my money while I still do not have a replacement computer.
I will NEVER, EVER buy or shop with them again.
*** Warning ***
Beware you take a change when buying anything, one should expect that the can be defective products, but how a company handles and deals with getting business right with the defective product is how the customer wants to be treated, not just ignored.
eCost.com does not care, just volume, numbers, numbers, numbers...
BELLEVUE, WASHINGTON -- I PURCHASED thousands of dollars of things from this company over the past 2 years. I received a GPS unit with a auto charger defective and asked for the replacement of just this part. After 2 months of waiting and multiple calls and emails they finally said they could not get it. In the mean time, I ordered a replacement at my expense from the company, so what they said is a lie. So I asked for a $25 credit and I would get my own. They would rather lose my business than part with $25, so now they lost potentially hundreds of dollars of profit from me. I have been in another business for over 35 years and if I treated my customers like that I would be out of business.
2 Replies - Latest reply on 01/30/2009Add reply
DO NOT BUY FROM THEM - IF EVERYTHING IS PERFECT, YOU MIGHT BE OK, BUT IF YOU HAVE A PROBLEM, FORGET IT!!!
I purchased this monitor and found it to be defective. I was told that I would be refunded the overnight shipping to get it to me as well as the shipping it took to send it back. Despite five calls to Customer Service and being told that I would be contacted, I never was, I had to keep calling them. Then today I was told that I WOULD NOT be paid back for the shipping, either way! I asked to speak to the supervisor and she has not called me back...
Good prices, but lousy service.