Eddie Bauer Inc

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Eddie Bauer Adventurer Michell Car Seat
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Are there any safety ratings out for the Eddie Bauer Adventurer Michell Car Seat/Stroller? Is it safe?
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Alain on 02/02/2012:
This site is pretty good: http://www.car-safety.org/guide.html or try using the keywords "Eddie Bauer car safety seat ratings" in a standard Google, Yahoo, Bing, etc. search.
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Gift Card
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COLORADO SPRINGS, COLORADO -- For my birthday I received a Eddie Bauer gift card for $25 from my sister. I kept it in my wallet and when I went to use it, the cashier informed me that the barcode on it couldn't be read clearly enough I guess because it had been in my wallet and worn off a little. Since no one in the store would help me, I contacted Eddie Bauer by phone and by mail several times, going through all the channels including finally writing to the president of the company and sending them the card. They were completely uncaring and unhelpful. In my letters, I mentioned I had been an Eddie Bauer shopper for at least 20 years buying at their stores and on-line numerous times a year. They didn't seem to care and essentially wouldn't give me the time of day.

I would have appreciated some sort of compromise or acceptance of my point of view but there was none. Even a coupon for a few percent off or something might have helped. As it is, I have not shopped at Eddie Bauer since then and never will.
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I was curious if the Coyote Boots are made from real coyote? In my opinion it is wrong to kill animals for their fur
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Anonymous on 11/22/2010:
jktshff1 on 11/22/2010:
Here 'yotes are considered a nuisance, and you can hunt them year round with no limit. They are an invasive species. Might as well do something with them when they are shot.
"No wild(coyote-like) animals, other than
occasional feral dogs and extremely
isolated pockets of red wolves, occurred
in southern states east of the Mississippi
River from 1900 until about 1965."
Having trouble with them attacking pet and small kids.
momsey on 11/22/2010:
A two second internet search brings you right to the source and your answer! It's synthetic.

Obsfucation on 11/22/2010:
Killing coyotes for their fur is the moral equivalent of killing rats for their fur. You may not want to do it, but you'd be doing the world a favor.
Anonymous on 11/22/2010:
It says right on the product info on Eddie Bauer that it's synthetic fur.
GenuineNerd on 11/22/2010:
At least if those boots WERE made with real coyote, that would be one less coyote for the road runner to worry about.
Anonymous on 11/22/2010:
Skye on 11/22/2010:
GenuineNerd on 11/22/2010:
Acme Boots
Skye on 11/22/2010:
ACME coyote.
Anonymous on 11/22/2010:
ACME anvil to drop on ACME coyote to make ACME boots.
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Ebay Sucks & has Down Hill.
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LINDEN, NEW JERSEY -- Back in 1998 Ebay was the (BEST)! But today Ebay Sucks! It is a BAD OnLine Auction service for the Seller and the Buyer!!! Stay aWay from EBAY!!!!!
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saj80 on 02/24/2010:
If the complaint is about eBay, why does your heading say Eddie Bauer? I do agree that eBay is nothing more than an outlet for retailers now; most private sellers are using Craigslist.
PepperElf on 02/24/2010:
not very much to go on here other than "it sucks"?

as far as we can tell, they blocked your attempt to sell something illegal.
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Credit Card Fees
Posted by on
I made a very small purchase ($30)on my Eddie Bauer card in March. In May I received a phone call from a very rude woman saying that I must give her my checking account number because I was past due on my bill. I would not give her my information over the phone and explained that I had not received a bill although I would send a check promptly, which I did, for the amount plus the late fee. I then receive another letter stating I owe another fifty dollars in fees. I have had many calls from the company but have yet to receive an ebill or paper bill from them explaining the charges. As of this week they want me to pay well over a hundred dollars. I have an excellent credit record, pay all my bills in full every month and have been a customer for many years.

I can afford to pay the fees but the issue of being treated in such a manner and that they can do this, has lost them a customer for life. I hope their fees were worth losing the hundreds of dollars I spend with their company.

Sept 29 update: I received a letter from World Financial Services stating that they would refund $51 after reviewing my multiple complaints if I would just contact them. I think the letter I sent to EB headquarters probably elicited the refund. I won't be getting another card through anyone with World Financial. The aggravation wasn't worth the $51 but I will be happy to take the money!
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Anonymous on 09/06/2007:
We are missing some details here.

You received your Eddie Bauer statement after the due day?

If so, why are you paying any late fee?

You should not be penalized for Eddie Bauer and/or USPS mistake.

I would call their CSR number immediately to address this problem.

Late payments affect your credit score rating.
grandma005 on 09/06/2007:
Credit cards do not accept late mailings by the USPS as a excuse for being late. And even if she did not receive a bill it is still her responsibility to make sure that the bill gets paid. She could have called to find out when bill was due and address to send money. She is at fault here.
Anonymous on 09/06/2007:
Grandma is right, creditors are not legally obliged to provide a bill, it is a legal courtesy to do so. That being said, I would send a registered letter requesting a transcript of your account, and I would also make your concerns known to corporate.
Anonymous on 09/06/2007:
Sorry, but you are both wrong!

Under the “Fair Credit Billing act”, the creditor must:

1. provide a statement for each billing period in which you owe - or they owe you - more than one dollar;

2. send your bill at least 14 days before the payment is due - if you have a period within which to pay the bill without incurring additional charges;

Anonymous on 09/06/2007:

You can sue a creditor who violates the FCBA. If you win, you may be awarded damages, plus twice the amount of any finance charge - as long as its between $100 and $1,000. The court also may order the creditor to pay your attorney's fees and costs.

This does not apply to her since her bill was only $30.
Anonymous on 09/06/2007:
Good stuff HappyJoyBear. Who'da thunk. I hope the OP clicks your comment as 'Very Helpful'.
warddw1526 on 09/06/2007:
Excellent Post HappyJoyBear. But all the creditor has to do is send the bill. They have no control of it once it leaves their office.
grandma005 on 09/06/2007:
Right! If the creditor says they sent the bill how are you going to prove that they did not. I still say that you still have the responsibility of making sure that your payments are paid on time. The poster is still at fault. Period.
Crown Jules on 09/06/2007:
no longer customer, have you considered that may be the person who called you isn't really with Eddie Bauer and maybe is trying to steal your identity? If I got such a call where a company was demanding I give them my checking account number, I'd be more than a bit suspicious.
Anonymous on 09/06/2007:
grandma: I agree with you on this one.

HappyJoyBear: All they will say is that they sent the bill!!! And then you go on to say "This does not apply to her since her bill was only $30." If it does not apply, why did you write anything ?
Anonymous on 09/06/2007:
Legimate companies keep all operational records for at least 7 years for civil and tax liablities.

A court order will get you all electronic and paper records of a company to proof or disproof your claim.

Their operation records will show “if and when” a statement was sent out to her.

Their operation records will also show if the fault is with USPS (late/lost mail), she can also sue USPS for punitive damages.

I do not think that she will go that far for a $30 balance with some late fees.

If the company does report her to the 3 credit agencies, then she can pursue legal action against the company to clear her good name/credit.

The addendum was posted so it may help anyone reading the posting thread.

I did mentioned that the addendum does not apply in her case…
no longer customer on 09/07/2007:
I agree that I am responsible for the bill and it was an honest mistake that I forgot about the charge, but my fist phone call rudely insisted that I requested ebill, which I wouldn't do because at the time I had dial-up (by paying one bill online it is automatic she explained). With dial-up I could never be sure I could open the bill. I STILL have not received a bill from the company just form letter responses to my two letters, thanking me for being a customer, no mention of responsibility on their part and the total amount due as of that day. I am sending the balance due and I'll look at it this way-think of the money I'll save not shopping at Eddie Bauer ever again!
tzsk on 09/17/2007:
This exact thing happened to me! I made a small purchase (under $30) in May and then never received a statement. I got an email a week ago (4 months later) telling me my statement was available online and when I logged on I was shocked to see I had a balance with late fees and finance charges over $100. I never received any other notification, no paper statement, no phone call, nothing. When I called customer service, they wanted my bank info for the balance - plus a $7 convenience fee! I paid for my original purchase online so I wouldn't have to pay their extra fee, complained to the guy, got transferred to someone who spoke English, got a little more irate, explained that I never received any kind of statement, was told that they had no way of tracking whether I was mailed or emailed anything, and finally the next person said that she would credit me half of the late fees. I told her it wasn't good enough and to close my account. After this conversation I received a letter a few days later finally telling me my account was overdue and I was being reported to a credit agency. The next day I get another letter telling me that they are sorry to lose me as a customer... yeah right! Avoid any store credit cards that use World Financial Network National Bank!
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Return Policy
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ONLINE -- I recently purchased 3 pair of jeans from the Eddie Bauer on line store. I ordered the same Jean in three different colors. I received three different type of jeans in three different sizes. On there invoice it indicates that you can return items to a local store in the US.

I go to my local Eddie Bauer and they won't take them back. They call customer service for me and customer service says that it is the policy of the store that I have to return them in the mail. So much for their claim that I can return them to a store and one of the reasons for the return is that you received the wrong merchandise.

So I figured out that their true policy is to make it as difficult as possible to return hoping you won't. They have just lost me as a customer and I am emailing this to as many friends and relatives that I have. Hopefully they will not shop Eddie Bauer. Obviously our time means nothing.

This is from their website:

If, at any time, you are not completely satisfied with your purchase, simply exchange it or return it to us for a refund. Your purchase is guaranteed for the lifetime of the product under normal wear and tear and/or defects in original workmanship.


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dsmith68 on 03/07/2006:
Considering how different every single pair of jeans fit and feel, it is one item I would never order on-line.
Hugh_Jorgen on 03/08/2006:
Their website seems clear - "return it to us for a refund", not return it to a store. Even if that was on the invoice, you certainly could not have had that impression when you placed the order online. My guess is you couldn't make up your mind so you ordered three colors fully planning to return the two you didn't want once you tried them on. That's the type of customer that leads to more restrictive return rules for the rest of us.
jrj90620 on 12/24/2006:
I returned a Christmas gift without receipt.I was given a store credit for 70% off price.The credit slip required photo ID to use so I couldn't even sell the credit.I don't like the store or it's products but am forced to use the credit myself.I guess I will go to one of their stores and try to sell the credit to a customer standing in line. I DON'T recommomend this company to anyone.
mamm on 08/19/2007:
As an Eddie Bauer associate, I cannot believe that your story is true. Don't give up on the company please. Next time anything like that ever happens, ask to speak to the manager and ask to see the return policy.
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Eddie Bauer Lies
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REDMOND, WASHINGTON -- I returned some items to Eddie Bauer by mail. They kept my clothes and refused the process the exchange. I followed their return policy exactly as stated, but they still refuse to operate honestly. I recommend staying away from Eddie Bauer.

They should either send me my returned items or process the exchange. They cannot keep both!
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Customer Service Department
Posted on
FRISCO, TEXAS -- I had an unfortunate situation occur with a store late April of 2003. Basically, I had one of their employees make an inappropriate remark to me in your store. I commented to the customer service online and they assured me of Eddie Bauer's commitment to customer satisfaction and that my email would be forwarded to team that addresses customer concerns.

Since the initial email I contacted customer service via email once in May and June to find out if there was ever any resolution. Finally in mid-June I spoke to a corporate customer service manager by phone and she informed me that these concerns are forwarded along to the local managers to address and there was nothing more corporate customer service could do.

In the past 5 months I have had no response from local management to resolve the complaint.
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WMUstudent on 12/23/2005:
File a complaint against Eddie Bauer with igive.com. Igive.com promotes sales to many merchants including Eddie Bauer as a fundraiser for nonprofit organizations. Tell igive your complaint and then ask them to take Eddie Bauer off their site so no more consumers get ripped off. igive has a contact with Eddie Bauer who they share our comments with.

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Suitcase Zipper Difficult
Posted on
SPRINGBORO, OHIO -- On a recent trip, I utilized the rolling garment bag (item number 0236573593) I purchased. When packing at the end of the trip, it took 20 minutes of work to get the zipper to close on the rolling garment bag. When I went to the airport, the security inspectors opened the bag to review the contents. They too had a difficult time rezipping the bag. In light of recent national events, I didn't feel comfortable saying I didn't want the bag searched.

To help keep me as a potential future customer, I would like the following:

I'd to return the bag for a full refund. Because this is the 2nd bag (the first bag I replaced), I feel that you should review the functionality of the zipper of the rolling garment bag and if you agree it's terrible, pull it from the product line.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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