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EFaucets.com is dishonest
Posted by Robert.barta on 02/18/2013
RACINE, WISCONSIN -- I ordered $4000 of bathroom fixtures from eFaucets.com for several bathrooms. I ordered, they shipped, everything seemed ok. So I kept giving them business. And then this happened.

Their website had a listing for a $700 shower door, the picture was of the door I wanted but the item # was for a different door. How am I supposed to know the model #? When I received the door, I complained about the website and delivered door not being what was pictured and ordered the correct door while I waited for them to give me return info which took them a full week. I received the new door and installed it and still didn't have return information.

When I finally got return information they wanted me to pay $450 to return ship the door (which I paid $50 to ship to me) plus a 15% restocking fee (another $105). Of course the door originally came from a city near me but they wanted it "returned" to the other side of the country.

I again complained to efaucets.com that this was because the website was incorrect and that now it had been fixed demonstrating that was wrong. After waiting another 2 weeks for a decision, they informed me the website was correct and they would offer me no relief. Effectively I could get back $145 of the $750 I had spent.
     
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Posted by trmn8r on 2013-02-19:
I've seen a LOT of complaints about eFaucets.com. I'm sorry that you became involved with them.
Posted by Old Timer on 2013-02-19:
From what I have seen, eFaucets.com feels it is better to rip off their customers and never see them again. Repeat, happy customers does not seem to be part of their overall business model.
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You CAN get all your money back from eFaucets
Posted by Tecdive on 07/20/2010
RACINE, WISCONSIN -- Like everybody else writing here, I experienced eFaucets horrible customer service and deceptive practices first hand. I placed an order for items listed as “in stock and ready to ship” only to find out later that one key piece really wasn’t in stock and would take weeks to come in. Of course, I couldn’t cancel the order without paying the restocking fees.

I complained to the Wisconsin Department of Consumer Protection (eFaucets is located in Wisconsin). My main argument was that eFaucets is using deceptive marketing practices by showing that items are in stock when really they are not. It is reasonable for a consumer like myself to rely on this information and expect that all items listed as in stock will be readily available. The WDCP agreed with me and issued a warning letter to eFaucets stating that they were in violation of Wisconsin law and needed to either make sure that the stock listing on the site was accurate or remove the listing altogether.

Following this letter, I did receive a FULL refund of the purchase price without any restocking fees taken out.

Unfortunately, the DCP can’t help if your issue is only related to nasty customer service reps, half hour hold times, being hung up on . . . . or any of the other wonderful experiences many of us are having with them. However, if you think you have a valid legal argument for why they should give you a refund, I strongly suggest filing a complaint. Unlike the BBB, they have the power to make a decision and force the merchant to abide by it. You can find their complaint form at: http://datcp. state. wi. us/cp/consumerinfo/cp/complaint-form/CPComplaintForm.jsp

I would also suggest filing with the BBB and your credit card company, but I found both to be less effective . . . but if enough of us complain, over time they may take action.
     
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BUYER BEWARE. eFaucets.com Should Be Investigated by the Authorities!
Posted by Jdoe8364 on 03/05/2014
RACINE, WISCONSIN -- BUYER BEWARE. eFaucets.com should be investigated by the authorities! ‎Déjà Vu...as I read ALL the complaints my experience was extremely similar. I placed an order. The $800+ was IMMEDIATELY debited from my account. I wait one month for the order to arrive even though it was advertised for 1 - 2 weeks. I don't receive the order. I call customer care. They are arrogant and lied EVERY TIME I communicated with them. They tell me item is on back-order. I call the mfg and they confirm that the item IS available (in multiples). I call eFaucets back, they claim it will be another 2 - 3 weeks. I cancel order, THEY DON'T REFUND $$$ and I'm still waiting for refund. DO NOT USE eFaucets. If you want an honorable online plumbing outlet contact FaucetsDirect.com...they are HIGHLY customer focused organization and delivered the same item I ordered from eFaucets in ONLY 3 days.
     
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Posted by Soaring Consumer on 2014-03-07:
Contact your bank and see about having the money charged back.
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WORST Company EVER Still Owes Me Money After 100+ Days
Posted by Jcallen on 08/05/2013
A faucet was ordered but I was never told it was out of stock. Cancelled the order on May 24th and have been told every time I call or email that they have credited my account. NO CREDIT after 3 months of trying. DO NOT use efaucets.com EVER.
     
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EFaucets a total RIPOFF
Posted by Stungbythiscompany on 05/24/2011
RACINE, WISCONSIN -- I ordered a part and was lied to when told it was available and would ship in 3-5 days. After 2 weeks of no part I tried to cancel order but was told I could not cancel and it was already being shipped from the manufacturer. After another 2 weeks I again tried to cancel and even spoke with a customer service supervisor named "Savannah" who said even though they didn't have the part yet, I could not cancel my order without paying shippig and a "restocking fee of 15% even though I never got the item. I repeatedly told them not to ship it, but they did any way. Now I am waiting for a return good authorization that was supposed to take 2-4 days but it has been a week and still no RGA. I can't return it without an RGA and if I do, they said it would cost me the 15% restocking fee PLUS a 20% fee. NEVER DO BUSINESS WITH EFAUCETS!!! EVER! Service is nasty, rude and will do anything to rip off consumers.
     
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Posted by ChuhBaca on 2011-05-24:
Wow, I have seen way too many complaints about this company. It's a specialized market, so the amount of bad reviews this company gets tells me that they're bad news. I will avoid. Thank you.
Posted by Whiteduck on 2011-05-25:
How would you like to be furnishing your new house with EFaucets plumbing and Ashley Furniture?

Talk about stressful..
Posted by Anonymous on 2011-05-25:
Nothing wrong with furnishing a house with ashley furniture or any other company, as long you satisfied with the product/mdse.. very helpful review.
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Got just what I wanted quickly and for a great price!
Posted by Bigfamiliesrfun on 03/10/2011
After reading all the unpleasant reviews, I was really nervous that I either would not receive our faucet or it would be the wrong color or style. I ordered it on February 10th and had our faucet by February 15th. The packaging was adequate and the faucet arrived in perfect shape. My husband easily installed it and it looks gorgeous against our new granite counter top.

It was a flawless transaction. The faucet was about $60 less than what we were about to pay at Home Depot. I would order from eFaucets.com again.
     
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Posted by Alain on 2011-03-11:
You got lucky.
Posted by Anonymous on 2011-03-11:
Whiteduck> If I went by what everybody else said, I'd never do anything in life, go anywhere, probably go hungry, etc...You live by experiencing life yourself.
Posted by Skye on 2011-03-11:
I agree with Alain.

I'm glad you had a positive experience with this company op.
Posted by Anonymous on 2011-03-11:
I like the OP's nic, being from a big family myself
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Dishonest pricing
Posted by JRCOLEs on 03/02/2011
Efaucets will add a so called "buy safe" charge to your bill at check out. This charge is cleverly hidden during the order process and looks like sales tax on the invoice. What it really is, is a way for them to advertise lower prices than the competition but actually charge you more! This company should not be trusted.
     
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Posted by karleebarlee on 2011-03-02:
Did you contact customer service to have them explain this charge to you?
Posted by leet60 on 2011-03-02:
Much the same can be said of many, many companies offering online purchasing. I always read all the terms and conditions, FAQ and look for these "hidden" charges.
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Let my experience be a a warning to others
Posted by Daniel63 on 02/14/2011
WISCONSIN -- This company should be shut down. Here's a summary of my situation:

On Jan. 23rd I placed an online order for a bathroom faucet. My credit card was charged immediately (verified by looking online at my credit card account).

On Jan. 31st (8 days later) I received an email stating that they had a pricing error on their website and in order to complete the order I needed to pay an additional $45. I responded to the email that I wasn't willing to do so and they should honor the price on their website as it was still listed that way (8 days later). I received no response.

On Feb. 4th on went online to their website and and chatted live with a customer service representative who told me they couldn't honor the price (that was still on their website btw) but her supervisor would reduce the upcharge to $25. I said to cancel the order and simply refund my money. She said they would process the refund. They also finally changed the price on their website.

On Feb. 11th I still had no credit to my credit card and called eFaucet and spoke to a customer service representative who at first tried to tell me that it would take up to 3 weeks to see the credit. I pointed out that I work in retail and know that the credit card is charged or credited immediately upon swiping or entering the info. She then assured me that they she would walk the credit down to the credit department and they would credit it immediately.

As of Feb. 14th I have no credit to my card. I am calling to dispute the charge with the credit card company as I feel this may be the only way to get this reversed.

Summary:
Charged on the 23rd when I placed the order; company tried to claim an error and charge another $45 8 days later; agreed to refund price on the 4th and yet have no credit as of the 14th. I wouldn't do business with this company in the future at all.
     
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Posted by Alain on 2011-02-15:
Efaucets consistently has some of the worst reviews on this site.
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Worst customer service ever
Posted by Tnwhite on 12/26/2010
12-26-10 The worst customer service I have ever had the misfortune to deal with. I'm still waiting on an order I placed on 11-22-10 that they said I would have within 3 weeks. They have no follow-thru at all. They make promises that are never kept.
     
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Can't seem to get my money back
Posted by Brettski on 12/15/2010
Unlike other reviews, I received my product in a timely manner. In fact, I was quite impressed that I received free expedited shipping and a beautiful faucet so quickly. But, that's where I stopped being impressed.
The faucet I ordered did not fit the space as I had hoped. So, I needed to return it. First you have to call to get a RGA code; this took two phone calls. Then it takes them a week to email it to you at which time you can return the package. I am happy that I returned it via UPS so as to track it. They received it within a matter of days.
Three weeks went by with no email to indicate that they received the package. So, I emailed them. They did reply and said that I could expect a credit in 15-30 business days! It's now been two months since I placed the order. We'll see how much longer I have to wait. I buy things online all of the time and I have never had a single problem returning an item. This is outrageous and I will NEVER use this company again. Nor should you -- unless you don't need your money back.
     
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