eFaucets - Page 2

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1.2 out of 5, based on 15 ratings and
52 reviews & complaints.
customerservice@efaucets.com


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Company Lies to Make Money - Don't Support This Business
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- I ordered a faucet late one night and in the morning realized I had purchased the wrong item. I called the company to see if they had the product I really needed and they did not. So I tried to cancel the order. The customer service representative told me items were processed immediately and my faucet was already on the dock to ship. She said she would waive the restocking fee and just to call for a return authorization number when it arrived.

Well first, the item was not on the dock ready to ship. According to their own tracking information, the order didn't ship out until 5 days later. When it did arrive, I had to call FOUR times to get a return authorization number and they then informed me they would NOT waive the restocking fee. So basically I was out the money to ship a product I did not want to my house, another $27 to ship it back and about $60 in the restocking fee.

All the while, there is NO REASON my order could not be cancelled before any of this occurred. I truly believe I was lied to so they could at least pocket the $60 on the order.
     
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trmn8r on 2013-01-21:
The cancellation policy is clearly spelled out on the eFaucets website - "it is impossible" to cancel and order once placed, assuming the item is in stock.

Regardless of the statement that your item was on the loading dock, the terms or ordering/cancelling are advertised. Many web portals these days do not allow you to cancel an order - it is important to check this before ordering.
bethadd on 2013-01-24:
I agree that there is no reason the company couldn't have cancelled the item. The comment the item was on the loading dock was a outright lie. And while their terms or ordering/cancelling are advertised, they contradict themselves. Hence, the customer is forced into a no-win situation.
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Charged for Backorder Items, Then Cancelled and Still No Refund
Posted by on
Rating: 1/51
RACINE, WISCONSIN -- We ordered (2) faucets, (3) sinks and (3) pop-up drains from eFaucets. The next day we received an email stating items were out of stock or on back order. We called to follow up on a timeline. eFaucets was unable to provide us with any kind of timeline. We decided to shop for the items else were. eFaucet still charged our CC and after (4) calls and 1 month later has not reimbursed our $800.

Again, we simply ordered items, they didn't have them, but still took our money and have not refunded it. They are total crooks. Don't order from this company!

We are having to file a dispute with our CC company. Totally lame.
     
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Alain on 2012-12-27:
Good idea to challenge/dispute the charge. It's very possible that your credit card company may have encountered problems with EFaucets before.
trmn8r on 2012-12-27:
Alain is right on target - this is the ideal situation in which to file a dispute, and it wouldn't be surprising based on eFaucets' reputation that the CC company will be quite familiar with them. Good luck.
At Your Service on 2012-12-27:
Dispute is right.
Sarah on 2013-08-06:
Very similar experience. After numerous calls, emails, etc. still have not received a refund for $600 order that was cancelled because they did not have it stock. Just sent an email to my credit card company. CROOKS!
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Costly Mistake
Posted by on
Almost immediately after ordering I received an email saying my order had been processed and would ship the next day. After 2 weeks, I contacted them and asked where my order was. They replied that they didn't stock that item. it would be shipped from the manufacturer and I might get it in "one or maybe two more weeks." When I told them that was too late and I needed to cancel their story changed again. This time the item was supposedly in transit, not to me but to them and it was too late for me to cancel. Their solution?? I should send it back when it arrived. All I will have to pay is freight ($120. each way) and a restocking fee pf 15% ($75.). I am now out over $300. on an item that I finally had to buy from someone else. I truly can't believe anyone does business with these people more than once! I know I won't.
     
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unhappy999 on 2011-02-04:
I feel your pain. I am replacing my garden tub and instead of selling me the fiberglass tub and walls that I thought I was ordering, the lady ordered my a nice tub but with plastic walls that you glue on and to make matters worse the color doesn't match the tub. Can't return the tub because the plumber already installed it, trying to find tub surround to match tub and will return the surround. Still will be stuck with plastic glue on surround. The lady is trying to tell me that almond and bone are the same color which they are not. This happened after repeatly asking if walls were made of fiberglass and if they matched the tub.

If you paid by credit card, try to dispute the charge.
Anonymous on 2011-02-04:
I've got a beautiful stone surround, thinking of getting a stone tub too.
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DO NOT BUY FROM THIS COMPANY!
Posted by on
RACINE, WISCONSIN -- I returned two orders to this company totaling almost $1,000 in mid-September of 2010. I followed their return instructions by obtaining an RGA number. I even sent the packages back via FedEx with signature required for delivery. As of November 17, 2010 my purchase has not been refunded to my credit card. Every time I call to check on status of refund I am on hold an average of 30 minutes before someone picks up the phone. Surprisingly, when you call their 800 number and press 1 for a new order, the phone is picked up immediately. Twice in the past three weeks I have been told by a customer service representative that they "just got my paperwork, personally walked it over to Returns, and that my refund should post in two to three days." As of today, I have no refund and they have all of their product back. I have never in my life had any issue with a return let alone it taking over two months to get my money back. This company is fraudulent in their return practices and should be investigated.
     
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Alain on 2010-11-18:
Efaucets has some of the worst customer service and product reviews I've seen on this site and others.
Gary on 2013-07-01:
I have had an exact experience. Followed return instructions exactly complete with RGA and signed FEd Ex proof of delivery. 2 months later and 3 chats online with customer service and still no credit.
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Fraud business
Posted by on
Please do not have a business with this ... company. I ordered towel bar in 04/18/10, they charged money on 04/22/2010. According to the company policy, , item was in the stock and I should receive the item within 3-7 business days. I received confirmation that return time frame from 04/18/10 to 05/18/10. Today is 05/13/2010 and I did not receive nothing yet. I call to them every day and every day they schedule delivery. The customer service pick up the phone (if they pick up) after 30-40 min. I never had a deal with this company and not recommend to anybody.
     
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MDSasquatch on 2010-05-13:
Sound like a Chargeback is in order
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Exchange Policy Is No Exchanges
Posted by on
Rating: 1/51
RACINE, WISCONSIN -- I tried to return a Kohler toilet seat that was the wrong color.

Company said that it would not accept exchange on a toilet set, although company policy does not state that.

Their exchange policy appears to be that unless you have an item in unopened package, they will not exchange it. That is despite the policy's statement that they will exchange items of wrong color.

I will not do business with this company again and advise anyone else to avoid them.
     
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Delay delivery, will not cancel the order after eating weeks for delivery, charge 20% restocking fee plus shipping
Posted by on
Rating: 1/51
HAGERSTOWN, MARYLAND -- They are the worst online company. We ordered a sink that was listed as being "in stock" it ended up being a special order that took 4 weeks to receive. We finally bought another sink from ubuild.com and had it installed before we received this sink from faucets! After many phone calls they finally send us an email on how to return the sink. We found out that we had to pay shipping and 20% restocking fee. This $287 sink will cost $164 to return! Ridiculous!! Order from build.com they are the best!!
     
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EFaucets.com Order shipping via Estes
Posted by on
Rating: 4/51
RACINE, WISCONSIN -- Ordered from eFaucets. com on Jan 1st. Ordered 2 items. Kohler sink and toilet. both items arrived in perfect condition. driver was rude and rushed me while I was trying to inspect the products. Overall great experience.
     
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Below Poor Customer Service
Posted by on
Rating: 1/51
MONROE, NEW YORK -- Purchased a kitchen faucet replacement part - did not fit and called customer service for a RA#. was on hold for 10 minutes but the phone message said I was first in line for service.

When I received the instructions to return this item, I had to follow a 10 step guideline.
     
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Old Timer on 2013-07-19:
Have no idea what Efaucets does for repeat business? I have never, ever heard of a happy or pleased customer. I'll pay more at the local hardware or big box store than ever trust Efaucets with my money.
BigAl on 2013-07-20:
Either e-faucets does a huge amount of business so their complaints are proportionent with their sales or they are a crappy business.
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Good Prices, but Rip Off Shipping Charges
Posted by on
Rating: 1/51
RACINE, WISCONSIN -- I ordered two medicine cabinets and entered the secret code for the free shipping.

All went well until the very end, when suddenly there was a $189 charge for "lift-gate shipping". fortunately I caught it in time and aborted the order.

I have trouble understanding why they needed a lift gate truck for a couple of medicine cabinets that weigh 38 lbs each.

I subsequently ordered the same cabinets for $7 more each, but the shipping was $30 for both. And that was UPS, not unreliable, damage-prone Fedex.
     
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trmn8r on 2013-04-02:
Did you contact them and ask why you didn't get the free shipping? If so, what was their reply?
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