ONLINE -- On January 16th I placed an ordered for a towel ring and tissue holder adding up to $196.35. After about a week I received the towel ring fine. In May I realized that I had not received the tissue holder. Checking my credit card statement, I was charged for both even though I received only the one item. I immediately called and was told that they would send out the tissue holder overnight. A month later I contacted them again and was promised that it would go out. It never happened. I then demanded a credit to my account.
1 Replies - Latest reply on 06/10/2013Add reply
It's June 10th and they still have refused to give me my money back.
RACINE, WISCONSIN -- I ordered two medicine cabinets and entered the secret code for the free shipping.
1 Replies - Latest reply on 04/02/2013Add reply
All went well until the very end, when suddenly there was a $189 charge for "lift-gate shipping". fortunately I caught it in time and aborted the order.
I have trouble understanding why they needed a lift gate truck for a couple of medicine cabinets that weigh 38 lbs each.
I subsequently ordered the same cabinets for $7 more each, but the shipping was $30 for both. And that was UPS, not unreliable, damage-prone Fedex.
Requested stock check: received email that part was in stock. Ordered part through website. Checked a couple of days later. Had to call 800 number 5 times to get through. Agent found order but part not shipped. Part was out of stock. No email, no follow through. No nothing.At least credit card was not charged.
Customer service? What's that?
I purchased an American Standard toilet seat. It came busted. The company requires that I return the busted item at my own expense. Not only that, they may not refund my money for 30 days. This is the worst company for returns. 1 Replies - Latest reply on 10/31/2012Add reply
I purchase over $2500 worth of products and accidentally chose the wrong finish on one item. When I called to get information on returning it, I was told I would have to wait for 3-5 for a return authorization form and that it would cost me 15% extra. I gladly ordered my replacement product from another company that appreciated my money. Buyer beware - terrible service and rude customer service over the phone.1 Replies - Latest reply on 08/20/2012Add reply
I agree that this is the most deceptive internet company I've had the displeasure to purchase. I ordered faucets and didn't realize that 2 showed 0 quantity when it also stated usually ships in 1-2 days. Next day I called about expedited delivery and was told order would ship on Tues from NJ. When order didn't ship, they told me items were out of stock and would not be available for at least 3 weeks. I cancelled and no mention was made of 15% cancellation fee. No where on the confirmation does it show items are out of stock. How deceptive can you be!!1 Replies - Latest reply on 06/01/2012Add reply
Absolutely horrible company. Spent $70 for an item that needed to be returned and their return policy and service is TERRIBLE. They are extremely rude. DO NOT BUY FROM THIS COMPANY. It cost me $27.00 to return the item and they charged a 15% restocking fee, I'm totally out all this money. 3 Replies - Latest reply on 10/31/2012Add reply
HAMILTON, NEW JERSEY -- I ordered the incorrect sink. Within minutes I caught my mistake. I tried cancelling but no such luck. I called the company and they said they could not cancel because it had not yet been processed. I got an email and said it was being processed. I cancelled again. I received another email and said preparing to be shipped. I cancelled again. I got another email and said it was shipped. I received it 10 days later. I called and told them I had tried cancelling. I requested an RMA# to return it. It took 5 days to get that number and it said I May be charged a 15% restocking fee. I called and asked them if that could be waived because I had tried to cancel. They said NO. They are going to charge me approximatley $85.00 for something I will not have. That's some CUSTOMER SERVICE. Never again. Add reply
For anyone that needs to get in touch with efaucets their number is 888-201-2468. That will get you right through.
Only got part of the item, the button, of a garbage disposal air switch. Over a month now, still not received other part. They said it will take weeks to get the part. They will not refund until they get the button back from me. They failed to notify UPS to pick up button from me. All their fault but they won't refund. 2 Replies - Latest reply on 04/13/2011Add reply
After reading all the unpleasant reviews, I was really nervous that I either would not receive our faucet or it would be the wrong color or style. I ordered it on February 10th and had our faucet by February 15th. The packaging was adequate and the faucet arrived in perfect shape. My husband easily installed it and it looks gorgeous against our new granite counter top.
4 Replies - Latest reply on 03/11/2011Add reply
It was a flawless transaction. The faucet was about $60 less than what we were about to pay at Home Depot. I would order from eFaucets.com again.
I will never use this company or their products again. Their product are cheap, designed poorly, and use inferior material.
1 Replies - Latest reply on 03/08/2011Add reply
eFaucets will lie about everything. They say they care about their customers but only thing they really care about the $$.
Once you've paid, you mean NOTHING to them. I installed some of their products and now, when the products have failed and I am facing enormous plumbing bills for replacements, and repairs.
Efaucets will add a so called "buy safe" charge to your bill at check out. This charge is cleverly hidden during the order process and looks like sales tax on the invoice. What it really is, is a way for them to advertise lower prices than the competition but actually charge you more! This company should not be trusted. 2 Replies - Latest reply on 03/02/2011Add reply
An earlier reviewer had said the relationship ends once they have your money. That is very true. Not even 2 hours after I sent the order, my emails, concerns and questions were ignored. When I finally got someone on the phone, they told me sorry order is placed I cannot help you now. Worse customer service of all time and not consumer oriented. Add reply
Almost immediately after ordering I received an email saying my order had been processed and would ship the next day. After 2 weeks, I contacted them and asked where my order was. They replied that they ... read full review2 Replies - Latest reply on 02/04/2011
I ordered one item and was told it was in stock, but would still take 2 weeks to receive. The item did not arrive after two weeks and I had to go to a local store to purchase the item. Turns out I had only saved TEN DOLLARS by using this horrible online company. When the item finally arrived (a week late), I called to get instructions for returning. I waited on hold for 10 minutes and was then told to wait 3 to 5 days for instructions to return to come via email. I waited a week for this email and instead received AN ORDER CONFIRMATION (which I had never received before?!) but no return instructions.
1 Replies - Latest reply on 02/01/2011Add reply
I just called AGAIN to get this info, and waited on hold for FORTY FIVE MINUTES. That's right, I said 45 minutes. This company is a scam. They have horrendous service and you don't save that much money. Save yourself the grief and buy somewhere else!!
I ordered a sink on Monday evening and it was delivered Thursday during a snow storm! I called the night I ordered the sink for delivery and talked to someone that night. They were polite and responsive to my needs. They followed up our conversation with an email. They sent an email the next day with the shipping information. Did I also mention the price was lower then in stores as well.. Lastly I was so surprised at the careful way they packed the sink. It was amazing. Outstanding service would recommend4 Replies - Latest reply on 01/22/2011Add reply
Worst customer service experience ever. Wish I had checked reviews first. Rudest people ever after being on hold for over 45 minutes. Item not delivered when promised. Called to check availability - they lie about delivery time to get you to place order then fall back on website language to get our of return fees. Returns will cost you a huge percentage of what you paid. 2 Replies - Latest reply on 01/05/2011Add reply
Impossibly frustrating: three months of requesting credit for an authorized return. I sent back the goods, but heard nothing after 6 weeks. Emailed them twice, and after each got a confirmation of an imminent refund, but, of course, no credit was issued (their BS: "Your credit will be taken care of today, and you will see it posted to your account within 2-10 business days," then "Your credit will be taken care of by 12/10/2010 and you will see it posted to your account within 3-5 business days from that day"). After a phone call, they reassured me, "Your account will be credited by the end of the day." Hah. Finally after threatening to contact the Better Business Bureau, they issued the credit...deducting 40% for restocking and shipping. Such liars - they assume the customer will forget that a refund is due and then string you along with their false promises. Irritating, unethical, foolish.Add reply