Simply Pathetic Service
RACINE, WISCONSIN -- I order a great deal of items on line. In fact, more than 85% of the items I purchase come from on-line retailers. So, from a buying perspective, this is not my first rodeo. In my humble opinion, this is, by far, the worst company I have ever dealt with. From the moment they get your money, they might as well close the doors and move away. In the last 2 days, I waited more than 1.5 hours for someone to answer the phone. Thinking there must be a better way, I tried to do the on-line chat. Again, waited for more than 45 minutes just to get a person to chat with. When I finally got the opportunity to speak with someone, their response was "we need to call the supplier / manufacturer to check on the item. We will call or email you with the update" Guess when the update came???? Never - it never came.
To say this business completely sucks would be a huge understatement. Anyone choosing to conduct business with eFaucets.com or any of their affiliated companies is making a massive mistake. From one consumer to another, please, please, please don't do it. Choose a reputable vendor who can actually provide service before, during and after the sale.