RACINE, WISCONSIN -- I ordered two medicine cabinets and entered the secret code for the free shipping. All went well until the very end, when suddenly there was a $189 charge for "lift-gate shipping". fortunately I caught it in time and aborted the order. I have trouble understanding why they needed a lift gate truck for a couple of medicine cabinets that weigh 38 lbs each. I subsequently ordered the same cabinets for $7 more each, but the shipping was $30 for both. And that was UPS, not unreliable, damage-prone Fedex.
RACINE, WISCONSIN -- Requested stock check: received email that part was in stock. Ordered part through website. Checked a couple of days later. Had to call 800 number 5 times to get through. Agent found order but part not shipped. Part was out of stock. No email, no follow through. No nothing. At least credit card was not charged. Customer service? What's that? **
I purchase over $2500 worth of products and accidentally chose the wrong finish on one item. When I called to get information on returning it, I was told I would have to wait for 3-5 for a return authorization form and that it would cost me 15% extra. I gladly ordered my replacement product from another company that appreciated my money. Buyer beware - terrible service and rude customer service over the phone.
Absolutely horrible company. Spent $70 for an item that needed to be returned and their return policy and service is TERRIBLE. They are extremely rude. DO NOT BUY FROM THIS COMPANY. It cost me $27.00 to return the item and they charged a 15% restocking fee. I'm totally out all this money.
Almost immediately after ordering I received an email saying my order had been processed and would ship the next day. After 2 weeks, I contacted them and asked where my order was. They replied that they didn't stock that item. it would be shipped from the manufacturer and I might get it in "one or maybe two more weeks." When I told them that was too late and I needed to cancel their story changed again.
This time the item was supposedly in transit, not to me but to them and it was too late for me to cancel. Their solution?? I should send it back when it arrived. All I will have to pay is freight ($120. each way) and a restocking fee pf 15% ($75). I am now out over $300. on an item that I finally had to buy from someone else. I truly can't believe anyone does business with these people more than once! I know I won't.
Impossibly frustrating: three months of requesting credit for an authorized return. I sent back the goods, but heard nothing after 6 weeks. Emailed them twice, and after each got a confirmation of an imminent refund, but, of course, no credit was issued (their BS: "Your credit will be taken care of today, and you will see it posted to your account within 2-10 business days," then "Your credit will be taken care of by 12/10/2010 and you will see it posted to your account within 3-5 business days from that day"). After a phone call, they reassured me, "Your account will be credited by the end of the day." Hah. Finally after threatening to contact the Better Business Bureau, they issued the credit...deducting 40% for restocking and shipping. Such liars - they assume the customer will forget that a refund is due and then string you along with their false promises. Irritating, unethical, foolish.
As a property manager, I ordered parts from them for a leaking faucet, and was told that they would arrive between 3 and 7 days. After three weeks and no response I was forced to hire a plumber to repair the faucet, as this was a tenant situation. FOUR weeks later I received half of my order. I emailed eFaucets to ask for a full refund but was refused because my order was not large enough. I emailed again to say that not only was my order three weeks late, but that I never received the full order. No response. Do not EVER order from this company.
RACINE, WISCONSIN -- I order a great deal of items on line. In fact, more than 85% of the items I purchase come from on-line retailers. So, from a buying perspective, this is not my first rodeo. In my humble opinion, this is, by far, the worst company I have ever dealt with. From the moment they get your money, they might as well close the doors and move away. In the last 2 days, I waited more than 1.5 hours for someone to answer the phone. Thinking there must be a better way, I tried to do the on-line chat. Again, waited for more than 45 minutes just to get a person to chat with. When I finally got the opportunity to speak with someone, their response was "we need to call the supplier / manufacturer to check on the item. We will call or email you with the update" Guess when the update came???? Never - it never came.
To say this business completely sucks would be a huge understatement. Anyone choosing to conduct business with eFaucets.com or any of their affiliated companies is making a massive mistake. From one consumer to another, please, please, please don't do it. Choose a reputable vendor who can actually provide service before, during and after the sale.
I would never recommend to do business with this company. They placed a second order in error and charged me for it and refuse to refund my money. They apparently have a ridiculous system that cannot confirm when orders are actually in progress.
If you call to tell them they have made an error even if a shipment has not gone out yet they will refuse to deal with the situation. The supervisor hung up on me. They stole over $400 from me as a restocking fee because I sent back the order they placed in error!!!!!
Don't expect honesty, help or fairness once they have your credit card number.
I ordered some shower valves and tried to cancel them the same day, and could not get them to answer their phone. I followed their procedure, got an RMA, shipped it back, and after two months, no refund. When I go ahold of them they made excuses and said my refund was coming. It never did. Finally, I canceled the transaction via my credit card company, and about a month later I got the refund. Never again. By the way, faucetdirect.com is a completely different experience, you can get ahold of them, they help you and returns are a breeze.