RACINE, WISCONSIN -- I tried to return a Kohler toilet seat that was the wrong color. Company said that it would not accept exchange on a toilet set, although company policy does not state that. Their exchange policy appears to be that unless you have an item in unopened package, they will not exchange it. That is despite the policy's statement that they will exchange items of wrong color. I will not do business with this company again and advise anyone else to avoid them.
MONROE, NEW YORK -- Purchased a kitchen faucet replacement part - did not fit and called customer service for a RA#. Was on hold for 10 minutes but the phone message said I was first in line for service. When I received the instructions to return this item, I had to follow a 10 step guideline.
RACINE, WISCONSIN -- I ordered two medicine cabinets and entered the secret code for the free shipping. All went well until the very end, when suddenly there was a $189 charge for "lift-gate shipping". Fortunately I caught it in time and aborted the order. I have trouble understanding why they needed a lift gate truck for a couple of medicine cabinets that weigh 38 lbs each. I subsequently ordered the same cabinets for $7 more each, but the shipping was $30 for both. And that was UPS, not unreliable, damage-prone Fedex.
RACINE, WISCONSIN -- Requested stock check: received email that part was in stock. Ordered part through website. Checked a couple of days later. Had to call 800 number 5 times to get through. Agent found order but part not shipped. Part was out of stock. No email, no follow through. No nothing. At least credit card was not charged. Customer service? What's that?
Absolutely horrible company. Spent $70 for an item that needed to be returned and their return policy and service is TERRIBLE. They are extremely rude. DO NOT BUY FROM THIS COMPANY. It cost me $27.00 to return the item and they charged a 15% restocking fee. I'm totally out all this money.
Only got part of the item, the button, of a garbage disposal air switch. Over a month now, still not received other part. They said it will take weeks to get the part. They will not refund until they get the button back from me. They failed to notify UPS to pick up button from me. All their fault but they won't refund.
I will never use this company or their products again. Their product are cheap, designed poorly, and use inferior material. eFaucets will lie about everything. They say they care about their customers but only thing they really care about the $$. Once you've paid, you mean NOTHING to them. I installed some of their products and now, when the products have failed and I am facing enormous plumbing bills for replacements, and repairs. BEWARE!
An earlier reviewer had said the relationship ends once they have your money. That is very true. Not even 2 hours after I sent the order, my emails, concerns and questions were ignored. When I finally got someone on the phone, they told me "sorry order is placed I cannot help you now." Worse customer service of all time and not consumer oriented.
I purchased 3 Moen pop-up drains and didn't realize they did not have overflow holes - my mistake. I called and asked for an exchange, expecting to be charged for restocking & shipping. Since it is passed the 60-day policy, they told me to sell them on eBay. No returns, no exchanges, no help!