eFaucets - Page 3

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1.2 out of 5, based on 16 ratings and
53 reviews & complaints.
customerservice@efaucets.com


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Good Prices, but Rip Off Shipping Charges
Posted by on
Rating: 1/51
RACINE, WISCONSIN -- I ordered two medicine cabinets and entered the secret code for the free shipping.

All went well until the very end, when suddenly there was a $189 charge for "lift-gate shipping". fortunately I caught it in time and aborted the order.

I have trouble understanding why they needed a lift gate truck for a couple of medicine cabinets that weigh 38 lbs each.

I subsequently ordered the same cabinets for $7 more each, but the shipping was $30 for both. And that was UPS, not unreliable, damage-prone Fedex.
     
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trmn8r on 04/02/2013:
Did you contact them and ask why you didn't get the free shipping? If so, what was their reply?
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Lousy Service
Posted by on
Rating: 1/51
RACINE, WISCONSIN -- Requested stock check: received email that part was in stock. Ordered part through website. Checked a couple of days later. Had to call 800 number 5 times to get through. Agent found order but part not shipped. Part was out of stock. No email, no follow through. No nothing.At least credit card was not charged.

Customer service? What's that?

John
     
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Very Poor Customer Service and 15% Restocking Fee
Posted by on
Rating: 1/51
I purchase over $2500 worth of products and accidentally chose the wrong finish on one item. When I called to get information on returning it, I was told I would have to wait for 3-5 for a return authorization form and that it would cost me 15% extra. I gladly ordered my replacement product from another company that appreciated my money. Buyer beware - terrible service and rude customer service over the phone.
     
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lexophiliac on 08/20/2012:
It's always a good idea to read the terms and conditions before committing to a purchase. That way there's no nasty surprises.
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Horrible Customer Service and Return Policy!
Posted by on
Rating: 1/51
Absolutely horrible company. Spent $70 for an item that needed to be returned and their return policy and service is TERRIBLE. They are extremely rude. DO NOT BUY FROM THIS COMPANY. It cost me $27.00 to return the item and they charged a 15% restocking fee, I'm totally out all this money.
     
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Alain on 03/24/2012:
If you look at reviews both here and on other sites, Efaucets has one of the worst records for poor customer service on the web. You're probably far better off going to a local plumbing supply or even big box store to do your shopping.
trmn8r on 03/24/2012:
Good advice, Alain. If you go looking for plumbing supplies on the web, you will start tripping over eFaucets complaints very quickly.
wjk898 on 10/31/2012:
You will also go tripping over their web site if you google an item. Its always one of the first 2 sites to come up. Jujst ignore it. I had the same exact experience only its now 3 months and haven't seen a credit posted yet. I will call them but I don't expect much. I will get back about 30 percent what I paid for the article with shipping and that obnoxious 15% fee. Never use that outfit! Scheisters!
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Company Phone Number
Posted by on
For anyone that needs to get in touch with eFaucets their number is 888-201-2468. That will get you right through.     
     
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Bad
Posted by on
Only got part of the item, the button, of a garbage disposal air switch. Over a month now, still not received other part. They said it will take weeks to get the part. They will not refund until they get the button back from me. They failed to notify UPS to pick up button from me. All their fault but they won't refund.
     
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Alain on 04/13/2011:
This is typical behaviour for E-Faucets.
Disaster Worker on 04/13/2011:
Too bad you didn't check on this site before you purchased from EFaucets. I don't believe anyone has ever received merchandise from this company. I don't know why the AG in the company's home state hasn't shut this place down. Does anyone know if there is a physical address or is this business being operated from a home?
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Terrible Service and Attitude!
Posted by on
I will never use this company or their products again. Their product are cheap, designed poorly, and use inferior material.

eFaucets will lie about everything. They say they care about their customers but only thing they really care about the $$.

Once you've paid, you mean NOTHING to them. I installed some of their products and now, when the products have failed and I am facing enormous plumbing bills for replacements, and repairs.
BEWARE!
     
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Whiteduck on 03/08/2011:
Man, this place is the Ashley Furniture of kitchen accessories, huh?
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Do not purchase from this co
Posted by on
An earlier reviewer had said the relationship ends once they have your money. That is very true. Not even 2 hours after I sent the order, my emails, concerns and questions were ignored. When I finally got someone on the phone, they told me sorry order is placed I cannot help you now. Worse customer service of all time and not consumer oriented.
     
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Once they've got your money, the relationship is OVER!
Posted by on
Impossibly frustrating: three months of requesting credit for an authorized return. I sent back the goods, but heard nothing after 6 weeks. Emailed them twice, and after each got a confirmation of an imminent refund, but, of course, no credit was issued (their BS: "Your credit will be taken care of today, and you will see it posted to your account within 2-10 business days," then "Your credit will be taken care of by 12/10/2010 and you will see it posted to your account within 3-5 business days from that day"). After a phone call, they reassured me, "Your account will be credited by the end of the day." Hah. Finally after threatening to contact the Better Business Bureau, they issued the credit...deducting 40% for restocking and shipping. Such liars - they assume the customer will forget that a refund is due and then string you along with their false promises. Irritating, unethical, foolish.
     
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Dreadful
Posted by on
As a property manager, I ordered parts from them for a leaking faucet, and was told that they would arrive between 3 and 7 days. After three weeks and no response I was forced to hire a plumber to repair the faucet, as this was a tenant situation. FOUR weeks later I received half of my order. I emailed eFaucets to ask for a full refund but was refused because my order was not large enough. I emailed again to say that not only was my order three weeks late, but that I never received the full order. No response. Do not EVER order from this company.
     
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Alain on 12/07/2010:
This is the second Efaucets complaint I've seen today. This company has an incredible record of poor customer service. I hope you get some of your money back.
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