I would never recommend to do business with this company. They placed a second order in error and charged me for it and refuse to refund my money. They apparently have a ridiculous system that cannot confirm when orders are actually in progress.
If you call to tell them they have made an error even if a shipment has not gone out yet they will refuse to deal with the situation. The supervisor hung up on me. They stole over $400 from me as a restocking fee because I sent back the order they placed in error!!! Don't expect honesty, help or fairness once they have your credit card number.
I ordered some shower valves and tried to cancel them the same day, and could not get them to answer their phone. I followed their procedure, got an RMA, shipped it back, and after two months, no refund. When I go ahold of them they made excuses and said my refund was coming. It never did. Finally, I canceled the transaction via my credit card company, and about a month later I got the refund. Never again. By the way, faucetdirect.com is a completely different experience, you can get ahold of them, they help you and returns are a breeze.
I have never written a negative review of any company before even with bad service but this case is the extreme. I asked them to cancel an order on an item when I found out it would take 6-8 wks to ship. The site says it ships within 24-48 hours. Found this out by contacting them 3 weeks later. Decided to change to a different item that was in stock and 10 days later hadn't heard anything so I contacted them and they hadn't input the order yet. I told them to cancel it and the customer service representative input it anyway while we're on the phone. Now, I have to pay a 15% restocking fee for that item. I asked to speak to a supervisor and they wouldn't give me a name or number. Terrible, terrible service!!
RACINE, WISCONSIN -- This business practices deceptive trade, i.e. false advertising about product availability. Their website lures customers in with a banner that claims "Real Time Availability", IN STOCK, QUICK SHIP, "Orders before 3:00pm CST Mon-Fri usually ship the same business day." Even their "Restrictions Apply" page explicitly states customers should "visit the detail page of the product you are interested in to view Real-Time Availability Status." Their real time availability is bogus. They wait until your credit card payment clears and then orders the item from the manufacturer. It is almost impossible to reach a customer service representative via phone or live chat.
The only way that you will find out that the item you ordered is not in stock is a week or two after you order and you inquire about the status of your order. I finally received an email from their customer service representative and was told that the item I ordered is "made to order" and it will ship at the "end of the week". However, their "Real Time Availability Status" still states that the item is "In Stock". Next time I will check "my3cents.com" before I order anything for a vendor that I have no previous working relationship.
We ordered towel racks, hooks, toilet paper holders from this company in March 2010. We were told to expect delivery in three weeks. Having received nothing in that amount of time, we called and were told there had been "a glitch in the system" and the order hadn't been placed. We would have to wait another three weeks. The order arrived five weeks later. The towel rack was bent and unusable. We called and were told that they would order a replacement which they would get to us in "a week to ten days".
Hearing nothing again after two weeks, we called and were told we would just have to wait longer. Just today, three months after the order was first placed we have finally received the correct, undamaged products. Their customer service phones are poorly staffed; the personnel are rude; the information they provide is at least incorrect and likely just untrue. The pattern of the complaints here is always the same: promise then don't deliver. We will never do business with this company again and urge you not to either.
I purchased some toilet seats at 8:00 this morning. Not five minutes after I placed the order, did I realize I needed to change a color. The customer service was not open nor was the live chat so I e-mailed right away to change the order. 3 hours later, I receive and e-mail that it cannot be changed. When I called customer service at 12:00, I was told it already shipped. Impossible!!!
Even if they could do that, the change order was put in early enough to be made. Laziness is all it amounts to. Never have I dealt with a company so unwilling to help a customer. With all the internet companies selling these products, you would think they would try just a little to keep the customer happy. Needless to say, I won't return toilet seat - it's not worth the money.
I purchase over $2500 worth of products and accidentally chose the wrong finish on one item. When I called to get information on returning it, I was told I would have to wait for 3-5 for a return authorization form and that it would cost me 15% extra. I gladly ordered my replacement product from another company that appreciated my money. Buyer beware - terrible service and rude customer service over the phone.
Absolutely horrible company. Spent $70 for an item that needed to be returned and their return policy and service is TERRIBLE. They are extremely rude. DO NOT BUY FROM THIS COMPANY. It cost me $27.00 to return the item and they charged a 15% restocking fee. I'm totally out all this money.
Only got part of the item, the button, of a garbage disposal air switch. Over a month now, still not received other part. They said it will take weeks to get the part. They will not refund until they get the button back from me. They failed to notify UPS to pick up button from me. All their fault but they won't refund.