A faucet was ordered but I was never told it was out of stock. Cancelled the order on May 24th and have been told every time I call or email that they have credited my account. NO CREDIT after 3 months of trying. DO NOT use efaucets.com EVER. Add reply
Purchased a kitchen faucet replacement part - did not fit and called customer service for a RA#. was on hold for 10 minutes but the phone message said I was first in line for service.
2 Replies - Latest reply on 07/20/2013Add reply
When I received the instructions to return this item, I had to follow a 10 step guideline.
ONLINE -- On January 16th I placed an ordered for a towel ring and tissue holder adding up to $196.35. After about a week I received the towel ring fine. In May I realized that I had not received the tissue holder. Checking my credit card statement, I was charged for both even though I received only the one item. I immediately called and was told that they would send out the tissue holder overnight. A month later I contacted them again and was promised that it would go out. It never happened. I then demanded a credit to my account.
1 Replies - Latest reply on 06/10/2013Add reply
It's June 10th and they still have refused to give me my money back.
RACINE, WISCONSIN -- I ordered two medicine cabinets and entered the secret code for the free shipping.
1 Replies - Latest reply on 04/02/2013Add reply
All went well until the very end, when suddenly there was a $189 charge for "lift-gate shipping". fortunately I caught it in time and aborted the order.
I have trouble understanding why they needed a lift gate truck for a couple of medicine cabinets that weigh 38 lbs each.
I subsequently ordered the same cabinets for $7 more each, but the shipping was $30 for both. And that was UPS, not unreliable, damage-prone Fedex.
Requested stock check: received email that part was in stock. Ordered part through website. Checked a couple of days later. Had to call 800 number 5 times to get through. Agent found order but part not shipped. Part was out of stock. No email, no follow through. No nothing.At least credit card was not charged.
Customer service? What's that?
EFaucets.com is dishonest
RACINE, WISCONSIN -- I ordered $4000 of bathroom fixtures from eFaucets.com for several bathrooms. I ordered, they shipped, everything seemed ok. So I kept giving them business. And then this happened.
Their website ... read full review2 Replies - Latest reply on 02/19/2013
RACINE, WISCONSIN -- We ordered (2) faucets, (3) sinks and (3) pop-up drains from eFaucets. The next day we received an email stating items were out of stock or on back order. We called to follow up on a timeline. eFaucets was unable to provide us with any kind of timeline. We decided to shop for the items else were. eFaucet still charged our CC and after (4) calls and 1 month later has not reimbursed our $800.
4 Replies - Latest reply on 08/06/2013Add reply
Again, we simply ordered items, they didn't have them, but still took our money and have not refunded it. They are total crooks. Don't order from this company!
We are having to file a dispute with our CC company. Totally lame.
I purchased an American Standard toilet seat. It came busted. The company requires that I return the busted item at my own expense. Not only that, they may not refund my money for 30 days. This is the worst company for returns. 1 Replies - Latest reply on 10/31/2012Add reply
I purchase over $2500 worth of products and accidentally chose the wrong finish on one item. When I called to get information on returning it, I was told I would have to wait for 3-5 for a return authorization form and that it would cost me 15% extra. I gladly ordered my replacement product from another company that appreciated my money. Buyer beware - terrible service and rude customer service over the phone.1 Replies - Latest reply on 08/20/2012Add reply
I agree that this is the most deceptive internet company I've had the displeasure to purchase. I ordered faucets and didn't realize that 2 showed 0 quantity when it also stated usually ships in 1-2 days. Next day I called about expedited delivery and was told order would ship on Tues from NJ. When order didn't ship, they told me items were out of stock and would not be available for at least 3 weeks. I cancelled and no mention was made of 15% cancellation fee. No where on the confirmation does it show items are out of stock. How deceptive can you be!!1 Replies - Latest reply on 06/01/2012Add reply
Absolutely horrible company. Spent $70 for an item that needed to be returned and their return policy and service is TERRIBLE. They are extremely rude. DO NOT BUY FROM THIS COMPANY. It cost me $27.00 to return the item and they charged a 15% restocking fee, I'm totally out all this money. 3 Replies - Latest reply on 10/31/2012Add reply
HAMILTON, NEW JERSEY -- I ordered the incorrect sink. Within minutes I caught my mistake. I tried cancelling but no such luck. I called the company and they said they could not cancel because it had not yet been processed. I got an email and said it was being processed. I cancelled again. I received another email and said preparing to be shipped. I cancelled again. I got another email and said it was shipped. I received it 10 days later. I called and told them I had tried cancelling. I requested an RMA# to return it. It took 5 days to get that number and it said I May be charged a 15% restocking fee. I called and asked them if that could be waived because I had tried to cancel. They said NO. They are going to charge me approximatley $85.00 for something I will not have. That's some CUSTOMER SERVICE. Never again. Add reply
My first online complaint~~ever!
WISCONSIN -- I wish that I would have found this site before I ordered from Efaucets. My contractor had ordered a faucet from Efaucet and didn't have a problem so he recommended them to me. Here is my story. The ... read full review4 Replies - Latest reply on 01/10/2012
For anyone that needs to get in touch with efaucets their number is 888-201-2468. That will get you right through.
RACINE, WISCONSIN -- I ordered a part and was lied to when told it was available and would ship in 3-5 days. After 2 weeks of no part I tried to cancel order but was told I could not cancel and it was already being shipped from the manufacturer. After another 2 weeks I again tried to cancel and even spoke with a customer service supervisor named "Savannah" who said even though they didn't have the part yet, I could not cancel my order without paying shippig and a "restocking fee of 15% even though I never got the item. I repeatedly told them not to ship it, but they did any way. Now I am waiting for a return good authorization that was supposed to take 2-4 days but it has been a week and still no RGA. I can't return it without an RGA and if I do, they said it would cost me the 15% restocking fee PLUS a 20% fee. NEVER DO BUSINESS WITH EFAUCETS!!! EVER! Service is nasty, rude and will do anything to rip off consumers.3 Replies - Latest reply on 05/25/2011Add reply
Only got part of the item, the button, of a garbage disposal air switch. Over a month now, still not received other part. They said it will take weeks to get the part. They will not refund until they get the button back from me. They failed to notify UPS to pick up button from me. All their fault but they won't refund. 2 Replies - Latest reply on 04/13/2011Add reply
After reading all the unpleasant reviews, I was really nervous that I either would not receive our faucet or it would be the wrong color or style. I ordered it on February 10th and had our faucet by February 15th. The packaging was adequate and the faucet arrived in perfect shape. My husband easily installed it and it looks gorgeous against our new granite counter top.
4 Replies - Latest reply on 03/11/2011Add reply
It was a flawless transaction. The faucet was about $60 less than what we were about to pay at Home Depot. I would order from eFaucets.com again.
I will never use this company or their products again. Their product are cheap, designed poorly, and use inferior material.
1 Replies - Latest reply on 03/08/2011Add reply
eFaucets will lie about everything. They say they care about their customers but only thing they really care about the $$.
Once you've paid, you mean NOTHING to them. I installed some of their products and now, when the products have failed and I am facing enormous plumbing bills for replacements, and repairs.
Efaucets will add a so called "buy safe" charge to your bill at check out. This charge is cleverly hidden during the order process and looks like sales tax on the invoice. What it really is, is a way for them to advertise lower prices than the competition but actually charge you more! This company should not be trusted. 2 Replies - Latest reply on 03/02/2011Add reply