Received Broken Furniture-Won't Replace it- Rude/Terrible Customer. Service.
WILKES BARRA, PENNSYLVANIA -- Don't buy from this company!!! They don't deal in a trustworthy manner! We just purchased a bedroom set for around $1400.00. When their guy loaded it into our truck, I asked if I should check it for damage before I take it. He said that it's OK & if there is damage when I get home to simply call. Sounds good.
Well, when we got home & finally were able to open the boxes, 2 out of the 3 pieces were damaged (see photo below- not sure how many pictures I can post here, but at least there will be one). The nightstand drawer had a crack on the face running half way across it. The chest of drawers had a large crack & dents on the back top corner & the frame structure had gaps in it. I called & was asked to send pictures of the damage.
I got a call from the service manager (very rude woman) who told me they would give me a new drawer for the nightstand, which I said would be fine. Then she said they would "repair" the damaged chest. I told her I paid for a "new" chest of drawers, not a damaged & "refurbished" chest. The frame structure had been compromised & that is unacceptable. What's more is that she said I would either have to bring it back, which is an hour from where we live or pay $80.00 to have them pick it up. Then we would have to live without a dresser for whom knows how many weeks while they "fix it". When I said, "no, no, no, no, no", she cut me of and said, "don't you say no, no, no to me"! Now get this....then she said to me, "well, you dropped it!" first off, we had not dropped it, but the sheer audacity to make a comment like that is incredible to me! Since the fact is that we assuredly did not drop it, it was obviously dropped by the carriers or warehouse guys that sent it.
We are small business owners ourselves & would never treat a customer in this way. We give our customers the benefit of the doubt, but not efo! This is their way out so they don't have to go through the trouble....just accuse the customer. I said we will keep this one until they order & receive a new chest & then we will bring this one back & they can send it to claims as a damaged item. Well....I was told they don't provide that service & that I should have read the "fine print" on the back of the paper I signed at the dock (even though the man who helped me said not to worry about it when I asked). After arguing with the service manager to no avail, she said, "when you're ready to talk, call me back" & hung up on me. Really? I'm glad for those folks who had no problems & love their furniture from this company....they were fortunate, but I pity the ones who do have a problem.
This company has the rudest staff & doesn't care about you....just about taking your money. I even left a voice message for the owner, thinking he would care about the way his employees are treating their customers.....no return call.
plaza house in bloomsburg has much better service. One time I picked up a similar set from them & there was damage on a corner of an item & they most graciously let me keep it until they ordered a new piece. Also, try gray furniture & sons in berwick. They offered to let me use a dining room set for an event I was having until the new one came in. Don't waste your time and money at EFO. If you have a problem, it will be your loss!