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Elavon Inc.


1 Reviews & Complaints

Elavon Inc. wants $677 to close my account after raping me
Posted by Maxgerman on 06/10/2011
KNOXVILLE, TENNESSEE -- I was passed on to Elavon Inc. after being passed on to 2 other credit card processers. I started out with one company, then they either merged with another company or sold my account to another company. Anyway, Elavon was the last in the chain. I was with them for 2 or 3 years. I was a very good customer. Elavon charged me very high fees for processing my customer's credit cards. I never complained or gave them any trouble. Unfortunately, Elavon just kept raising my fees. Finally I found another company to procees my customer's credit cards. On 4-21-11 I asked Elavon to close my account with them. Elavon sent me a closure form. I filled it out and faxed it back. I thought my closure was all taken care of. But a week later I found that Elavon had debited by bank account $65. I sent their closure form again to Elavon. I talked to many many customer service representatives. But again in the beginning of June Elavon debted my bank account $65. Finally after calling Elavon fifty times and wasting countless hours, Elavon told meE what they really wanted to close my account with them. Elavon had a new closure form for me to fill out and sign. This new closure form had a charge of $677 for "Liquidated Damages".

I couldn't believe the arrogance of Elavon. After ripping me off for years, Elavon couldn't stand to let me go without one more giant rip off. How can Elavon get away with this outrage? Either I pay or Elavon keeps on charging my bank account $65 a month or Elavon will mess up my credit.
     
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Posted by Outsider on 2011-06-10:
I faxed my termination form to Elavon Tuesday. I also think they charge way to much. I knew my business was closing so I took the high fees because I didn't want to get stuck in a new contract with someone else. I sure hope they don't try to get some type of termination fee from me.
Posted by trmn8r on 2011-06-10:
Have you checked your contract to verify the liquidated damages clause is in fact there? It should be. What does it say?

You say that you never complained, even though you paid high service fees. If you felt they were ripping you off, you may have contacted them earlier.
Posted by SCOTT on 2012-12-11:
MOST OF US BUSINESS OWNERS ARE TOO BUSY SERVICING OUR CUSTOMERS TO CHECK EVERY TIME THE PROCESSING COMPANY RAISES THEIR FEES. THEY MAKE A LOT FROM US ALREADY, I THINK GREED IS THE FUEL FOR THEIR FIRE!
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