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Major Lint Issues, Washer Ineffective (UPDATE 7/08), Company Doesn't Care!
Posted by Mtrees on 05/12/2006
INDIANA -- I purchased a new Frigidaire Laundry Center Model #FEX831CSO at Lowes on March 10th, 2006 to replace a 30 year old Whirlpool set. This new Frigidaire model has a drop in mesh lint filter and holes in the door and an opening in the bottom of the door for lint to fall into the filter below. The very first time I used the dryer, the lint & dust gathered all around the door and the opening of the door. I tried to give the unit a fair chance, but after numerous dryings, the problem is just as bad. As soon as I open the door, lint and dust go flying all over the room, the clothes that are clean and dry fall into the lint when the door is opened and there I am picking lint off clothes that were suppose to be clean. I cannot even remove the clothes from the dryer WITHOUT FIRST CLEANING THE ENTIRE OPENING AND THE DOOR ITSELF! As if I don't already have enough to do! This could be a real problem for those with asthma or dust allergies.

Upon e-mailing the company explaining the problem, I was sent back an e-mail telling me to replace the plastic vent tube. (That was already done on installation.) They told me to put it on it's own ground wire. (Again, already done during installation.) I'd like to know what these things have to do with lint gathering around the front. Then they tell me to buy dryer sheeets. I don't like dryer sheets and have never used them because they themselves restrict airflow by laying down an invisible film in the filter (by the way, if you use dryer sheets you should clean your lint filter once a month with warm, soapy water to remove the film), but I tried them anyway, they didn't work, as I knew they wouldn't. And lastly, they actually told me to spray a static spray in the dryer every couple of months. All static sprays say, DO NOT SPRAY INTO DRYER! I just couldn't believe they told me that!

I wrote a second time and told them that all they suggested is already done correctly (in the actual installation) and it is not static causing the problem! I even sent pictures of lint gathered all around the door and opening, they still don't care or address the problem! They responded a second time saying, they are not the only manufacturer to use this placement of the lint filter(This is true, so beware!) (Don't they sound like a little kid saying, "All my friends are doing it, so I can too."?) and that it is not a new design, many dryers have been sold with this lint filtering system without complaint. (I find that way too hard to believe!) And they still recommended dryer sheets.

THEY ARE TOTALLY DISMISSING MY PROBLEM AND HAVEN'T EVEN ADDRESSED THE REAL ISSUE! Not one thing they suggest is legitimate to the trouble with the dryer lint. IT IS A FAULTY LINT FILTER DESIGN, CLEAR AND SIMPLE! I know what the problem is, the filter is too short compared to the opening in the door where lint drops through. The air pushes the lint right past the gaps in the filter ends and fills the empty space inside the door and opening. The filter even warps and allows small amounts of lint to go directly into the exhaust tube. (The filter also collects lint, but a lot of it is forced through the gaps that doesn't fit up properly with the opening. To check this for yourself, before buying a dryer, take out the lint filter and hold it up to the lint drop area in the door, see if it has gaps on either side, back or front, if it does, I wouldn't buy it. You will be fighting lint.) We may be able to rig it to work right. It will void my warranty, but they don't seem to make good on them anyway. I certainly shouldn't have to rig a brand new system, but the company doesn't care to hear what is really wrong with it. And as long as we unsuspecting people keep buying it, they will keep selling it.

Also, the lock on the washer door stays locked for 2 minutes and 32 seconds, way too long for my lifestyle.

My advise is, Beware of Door Lint Filtering Systems and the companies who sell them. If you already have purchased one, like I did, and are having a problem, Complain, Complain, Complain! (That's what Frigidaire keeps saying, "we've had no complaints about it.") Well, they've had at least 1 now! If you have this type of drop-in mesh door lint filtering system, I'd like to hear from you.
I personally will never again buy any Frigidaire or Electrolux products.

UPDATE: July 11, 2008: After using this machine for a couple years now, I noticed a while back that when the washer rinses after the wash load it does not spray water long enough to completely rinse the detergent out of the clothes. AND after the rinse-cycle fill and draining of the rinse water with softener IT DOESN'T SPRAY WATER AT ALL TO RINSE OUT THE SOFTENER! I have to wash clothes twice(resetting the knob to wash before it fills for rinse cycle), once with detergent and again in water with NO detergent, there is plenty of detergent left in the second washing that it needs another spraying rinse!, and I hate that it doesn't spray-rinse after the rinse cycle. AND THIS IS SUPPOSE TO BE ENERGY SAVING! I guess the inadequate amount of clean water spraying the clothes and then NO spray in the rinse cycle is what THEY call energy saving, I call it gross and unhealthy to have all that grime left in the clothes. It certainly isn't saving me any energy when I have to wash twice just to actually clean the clothes. I hate this laundry center and I'm stuck with it, who can take out a crappy stackable machine to return it to the store in the time they specify. I strongly urge you to reject this machine, it may be one of the cheapest in price and it shows in the quality. BTW, I'm still having the same issues with dryer lint and always will with the faulty design. BEWARE! I sure hope this review helps someone out there spare themselves a world of laundry misery!

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Posted by Slimjim on 2006-05-12:
I think mtress makes a very good argument in this complaint. His/her reasoning and debate of the design and suggestions are very plausible. Also a good tip on the dryer sheets leaving a film on the filters. They certainly can do that. One should also wipe the electronic moisture contacts down occasionally on dryers so equipped for the same reason.
Posted by Anonymous on 2006-05-12:
Posted by Carol P on 2007-12-24:
We have the same problem with our new Kenmore gas dryer with the lint trap at the top. This seems to be a common design problem with new dryers. Our old Kenmore (20+) was designed a heck of a lot better!
Posted by Chris Polk on 2008-07-28:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on My3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you, so that I can personally look in to this matter in order to do so, please send me your contact information and the best time to contact you. I would also need your model and serial number and a file number, if available, so that I can research this matter.

Again, I regret the disappointment with your appliance and look forward to resolving this issue with you.


Chris Polk
Escalation Specialist
Electrolux Major Appliances
Posted by Jen F on 2013-09-10:
I know this is an old post but I hope someone out there is paying attention. I purchased a house and this laundry center came with it. I am having the exact same problem with lint everywhere! It's horrible! I replaced the door gasket, thinking this would fix it but it didn't. My model was manufactured in 2007. Since then, have they come out with a new lint filter that fits better? Or any other solution? Or is there some way I can rig it up myself?
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Electrolux/Frigidaire front load washing machine
Posted by Girlchez on 01/19/2010
Two years ago I purchased a Frigidaire Electrolux Galaxy Series Front Load washing machine.
As of a week ago, my washer stopped working due to what the error code read as a broken door lock. Upon notifying the company, I was informed that because the part I needed was on back order I had two choices. First, sit back and wait for the part or, accept a 60% rebate check to go purchase a new machine.
After thinking this over, I decided that 60% was unacceptable as I bought this washer in good faith that it would work for some time. I called the company back and after explaining my stance on the situation I was put on hold. Shortly after the operator came back on and said the part was there and I would receive it in three days.
Monday I received the part and it had nothing to do with my washing machine or its problem.
When I called the company for the third time, I was told the part I needed would not become available until February 6th. I was then offered another rebate for 70%.
Again I explained to the person on the other end that I do not feel I should have to spend 30% on a washing machine that I just bought 2 years ago. How is this fair?
He put me on hold for a while and returned with a list of three local handymen and told me I could try to get one of them to come over at my expense. However Electrolux would purchase the part if one of these men had it.
Later in the day, I called the company a fourth time. This time I was calling to find out how to override the test mode because I was told by a couple of other unsatisfied consumers that it may get the washer going.
Please understand, I have an 8 year old daughter and an 11 month old baby. Going to the laundromat with two children in tow is horrifying especially in the winter which is why I bought a washing machine 2 years ago.
After asking for the override information, I was put on hold and passed around 7 times until I finally insisted on speaking with a manager.
That is when a lovely gal named Tiffany came on the line. She offered me a $200 refund check for my laundromat troubles which I thought to be fair. She then said she had found the part and was going to overnight it to me. She had to double check for this and later in the evening she called me back to say she was successful in getting the part I needed.
Easy to say I was thrilled.
Today the part arrived. When I opened the box, there sat a large black oven door handle. Am I to assume I was being asked to beat my washing machine with it until it worked?
I called Tiffany and left her a message. I also called the company again and found myself back at square one, being told I am expected to wait what in the end will be a total month to fix a simple door lock issue on my washing machine.
$200 does not even come close to the costs this will incur.
Tiffany never returned my call.
I am going to summons whomever I have to in order to force the company to recall this product. After all, if this door lock is on such a long back order due to high demand, wouldn't that be a red flag insinuation that perhaps there is a serious problem here?
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Posted by Venice09 on 2010-01-19:
Good review. It almost sounds like they keep sending you the wrong part to buy some time. I also agree that going to the laundromat is not only inconvenient but very expensive.

I'm not sure about issuing a recall. Just because the part is on back order doesn't necessarily mean it's in high demand. In fact, the opposite could be true. Are you aware of a lot of other complaints on the same issue?
Posted by girlchez on 2010-01-20:
Well from what I have seen so far, there have been a lot of product complaints but overall horrible customer service was at the top.
And ultimately, what has me the most upset is the fact that the customer service for Electrolux seems to have a highly trained game plan that mimics a group of schoolyard bullies.
They blind fold you, spin you around three times and throw you back and forth between each other until you are left dizzy, confused and exhausted.
Posted by Venice09 on 2010-01-20:
That's funny, girlchez, and unfortunately I know what you mean. I had a similar experience with Sears, and I know how infuriating that kind of treatment can be. Luckily, I don't own any Electrolux/Frigidaire products so I won't have to deal with their customer service. And thanks to your review, I probably never will.

Good luck getting the washer fixed once and for all. Hopefully, it will be the last time you have to deal with them.
Posted by doglovingreviewer on 2011-07-31:
Why would they send you an oven door handle in response to your request for a washing machine part? Last time I checked, an oven is not a washing machine. What type of wrong part did they send you the first time? I agree with Venice. They are probably just trying to stall for time by sending you spare parts from random appliances that just happen to be laying around and gathering dust. I guess those parts have to go somewhare...!
Posted by trmn8r on 2011-07-31:
I don't know, but I'm wondering why someone would post a question to the poster of a 1-1/2 year old review.
Posted by Venice09 on 2011-07-31:
Trmn, my guess is that when people first discover this site, they start looking at complaints similar to theirs and then have an urge to respond. At least on this site, the post doesn't go unnoticed, thanks to the 'my follow list' system.
Posted by AV on 2012-04-15:
It's hard to betieve how little Electrolux cares about their Customers, I got Front Load Washer and Dryer and it's the worst ones I ever had,bottom line is they both Stink and the Company don't care at all.
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BEYOND DONE* Where should I go now?
Posted by Buneez on 04/23/2010
Where do I begin? One year ago, I completely remodeled my kitchen and designed it around the Icon Series line from Electrolux. I purchased a 48" Gas range, dishwasher, hood, fridge and freezer. In all, I spent over $19,000 just in appliances. Additionally, I remodeled the kitchen to accommodate the new 4' range and the new fridge/freezer which recesses into it's own wall with a surround that gives the look of a SubZero.

Within three weeks of owning these new units, the refrigerator starting warming up. Parts were ordered. The fridge continued to not keep temperature and to freeze over. All said and done, one year later, I am now on my fourth unit from Electrolux. It, too, has the same warming issues. I have thrown thousands of dollars of food away, as the fridge will not stay below 48* F.

Although I'm not necessarily angry at Electrolux for their lack of support, because they have been very prompt about responding to the issues each time, I have grown increasingly tired of the bi-monthly appointments to defrost a fridge, the continued inconvenience of having to monitor the fridge temperature, and the continued loss of food due to spoilage.

Historically, Electrolux has given me two options when they determine that the unit is beyond repairing: 1)A full refund on the unit, or 2) a replacement unit. Once again, I am at the point where our local dealer is saying that they are only authorized to perform one defrost per month from Electrolux. After five subsequent visits, they are compelled to deem the unit "un-fixable" and proceed with Customer Service to determine a game plan. I am beyond this point. Now I'm faced with the SAME options, no doubt. But here's my frustration:

I could accept another fridge, in hopes of this being the one that works. However, industry wide, it has been demonstrated that this product has issues. Do I really want to go through this timely process again? OR, do I accept the refund of monies? Sounds great, until you realize that the opening that was specifically designed for this unit (and companion freezer), does not accommodate anything else. To do most anything will require that I once again pay to have my kitchen remodeled! And what do I do with it's companion freezer (which also has had warm-up issues!)?

We purchased the fridge/freezer for the look. We designed/remodeled our entire kitchen around "the look." And now we are one-year into our "look" and don't know what to do. All I want is a fridge/freezer that works! I don't want to create waves......but I believe that my husband and I are now BEYOND DONE! We want something with dependability - like the old fridges that a person can still find running in people's garages. You know, the 1950's - 1970's fridge in multiple colors? They are still running. They are still dependable! Maybe I should just remove the doors off these units, install piano hinges on them, mount them to my wall for a facade and put one of those old dependable 'garage fridges' in behind!

Where should I go now? Should I pursue legal attempts to force them to pay the contractors to remodel the kitchen so I can put something else? Should I pursue them for the substantial loss of foods? Should I bill them for my time spent twice-monthly? Do I continue allowing them to give me a new unit every couple months, performing bi-monthly visits between each replacement defrosting the unit and replacing supposed defective parts? How many years do I keep playing this? My last fridge was purchased in 1990......it's STILL running strong with NO PROBLEMS. My expectation of how long a unit should perform is pretty high. Maybe it would be in the best interest of Electrolux to just buy me the SubZero that they're modeling after and save themselves thousands more dollars!
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Posted by saj80 on 2010-04-23:
It sounds like corporate Electrolux has been very helpful; skip the local dealer and start working directly with the corporate office. Send them a detailed list of all of your problems, and I will bet they will be very receptive to correcting all of them. Dealers have certain parameters they can work with, but corporate can, and usually will, do what they need to satisfy a customer, especially one who spent this amount of money on their products. Good review and post.
Posted by Venice09 on 2010-04-23:
Not to make light of your situation, but I love your ideas! I'm actually in the market for one of those old refrigerators in a nice retro color. And creating a facade actually makes sense in some crazy way. Wouldn't that be great?!

Seriously though, I've learned something from your experience. Never design a kitchen around appliances. I actually think you are lucky that the refrigerator is the only thing giving you problems. I realize you spent a lot of money and effort to remodel, but if this happened to me, I'd give up on looks and would just want a working refrigerator. I know that's disappointing, but I don't think the company is responsible for your decision to remodel around the appliances, even though their product is causing the problem.

I'm really sorry this happened to you. It sounds like you and your husband have the patience of saints, and no one can blame you for finally putting your foot down. I hope Electrolux does something for you to ease the pain of this experience.

Good luck.
Posted by Buneez on 2010-04-30:
Thank you for the support.....one week later, more warm-up issues. No contact from Electrolux. I sent an email directly to Chris Polk over a month ago - although quick to respond last time, no response on this letter. Venice09, you make a good point: "give up on looks just (get a) working refrigerator." DOES such a beast exist? I've spent two days researching fridges, and am appalled at the lack of quality and dependability of units today! Maybe the 'retro-fridge' idea isn't such a bad thought. Maybe I could go steal my old working fridge from the home I sold? Any suggestions for RELIABLE brands readers?
Posted by Venice09 on 2010-04-30:
Buneez, such a beast does NOT exist. Consumers are fighting a losing battle. Appliances just aren't reliable anymore and the overall quality is awful, regardless of the brand or the price.

My refrigerator is ten years old and living on borrowed time. It's part of the poor quality generation of appliances but probably still better than what's being offered now. I dread having to buy a new one. The last time I looked, I was shocked at how much the quality had gone down. Appliances are just disposable now. Since they are so expensive to repair, people just throw them away and buy new. Unfortunately, you don't have that option if you want to keep your remodeled kitchen intact. I wish I had some better advice or a recommendation I feel comfortable giving, but I really don't. Shame on Electrolux and all the appliance manufacturers for filling landfills with prematurely deceased hunks of metal.

I hesitate to say this, but I have had good luck with Sears Kenmore brand in general. Not really a recommendation because it could just be a matter of luck. My only other suggestion is to stick with a basic model and try to stay away from anything electronic, which is becoming harder and harder to do. It seems to be the electronic components that cause a lot of problems. That's all I got, but good luck!
Posted by Buneez on 2010-04-30:
Isn't that the truth! My reliable repair man (at least something is reliable), thinks it has to do with the EnergyStar requirements. In his opinion, it has been the catalyst to many problems. But I would tend to agree that electronics, in general, are responsible for a greater share of issues. Interestingly enough, Consumer Affairs states that the estimated life of a refrigerator is 15-17years. Yet, they offer the same units as a suggestion that continue to have the same issues. However, THIS statement benefits me in my campaign against Electrolux for my expectation of what I should get out of a fridge. ARE YOU LISTENING Electrolux? They also made the statement that 'refrigerator technology has been around for many years' and makes reference to 'dependability' of todays units. Hmmmm....I wonder how much each of the company's are paying them for their 'research' and 'reviews'? Interesting indeed. So, onward I go. I believe that this weekend I shall go shopping for a new refrigerator.....at my local second-hand store, or garage sales - primarily looking for a unit that was made without the Energy Star rating system.
Posted by Venice09 on 2010-04-30:
Speaking of Energy Star rating, I read that it is very deceiving because it depends on the temperature kept inside the refrigerator, and the rating is usually based on a temp that is too low to keep food fresh. I guess that means the food won't last as long if the refrigerator is set at the temperature required to get the rating. So it becomes a matter of wasting food v. wasting energy. A no-win situation.
Posted by echoerica on 2010-06-28:
Wow, I'm so sorry to hear about this crisis. Have you had any luck with getting Electrolux to help? We bought an Electrolux fridge and dishwasher for both quality and asthetic reasons only to find out there was a defective water valve part in the fridge causing significant water damage to our hard wood floors. We are now being quoted $30,000 to fix this damage!! I just emailed Chris Polk who was mentioned here and hope he will be able to help us. Our floor is ripped up and don't know where to go from here.
Posted by Buneez on 2010-06-29:
Wow! That's an extensive amount of damage! Chris Polk, as you have seen, has not responded back in regards to my issue this time. However, I have had EXCELLENT experience with Electrolux standing behind their products. Whenever there has been an issue with a part, they have always promptly over-nighted the part to our local dealer. As for my warm-up issue, I think my husband has come the closest to figuring out the issue: a faulty thermostat and poor placement. Additionally, there was a clip that prevented the thermostat from coming in contact with the surface. I've had pretty good results for over six weeks with this current fix, staying in the safe range nearly the entire time. Our next step is to find a thermostat that is 10* warmer....or something like that. I should let my husband do the technical talk. Best wishes on the floor replacement.
Posted by PepperElf on 2010-06-29:
why do you keep using his full name?
Posted by Jeff on 2014-04-01:
Check out this job posting from Electrolux to hire someone to investigate quality issues with ice and water on their refrigerators. Posted February of 2014. Scared me away from buying one of their refrigerators. If they are hiring someone to investigate the issues, it will be at least a few years before they solve them. Seems like they are well aware of quality issues and don't stand behind their product.


Here is a summary:
Support the quality goals and vision of Electrolux by investigating Ice and Water related field quality issues, determine root cause, and work with internal resources and external resources (ie. Suppliers, service technicians, etc..) to implement quality improvement projects. Also this role will work with engineers on new model launches to ensure that existing quality related issues have been addressed.
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Do NOT buy Electrolux Washer/Dryer - Constantly broken, Terrible Customer Service by Electrolux
Posted by Mommymilne24 on 03/12/2010
AUGUSTA, GEORGIA -- Bought new washer & dryer at Lowe's. DRYER immediately ruined several items - burnt them. Called Electrolux - they sent out new part for this "known" problem. Had new part installed, still burning up clothes/towels/blankets. Called again, sent another part..same story. Still not working...company is saying now out of warranty - never fixed...cannot use! They only offer to give me rebate on new appliance. WASHER worked fine for one month - then fabric softner tray stopped working - wouldn't feed softner into cycle. Called Electrolux, they sent out service - service could not fix. Called Electrolux, they sent out new tray. Replaced, still not working. Now water flooding out of out of detergent tray every time opened. Called back for both items. They sent service....same story...service can't fix. Called again, Electrolux going to try to send out two MORE new trays. Replaced, neither work. Called out service again...they claim they don't know how to fix (3rd company saying Electrolux too difficult to repair). After getting run around...same story...they won't replace the washer or dryer...we are now out $5K+! Don'y buy anything from Electrolux...customer service is terrible. Planning to hire an attorney..

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StarStarEmpty StarEmpty StarEmpty Star
Manufacturer's warranty only lasts one year. Problems "fixed" within warranty continued after warranty ran out.
Posted by Nfalaw on 05/11/2013
AUGUSTA, GEORGIA -- In April 2010, my husband and I bought an Electrolux oven with all the bells and whistles for around $2500. Within the first year, we had problems with the keypad that operates the oven. Upon calling Electrolux, a service tech that we thought was from Electrolux was sent out to fix the problem. It turns out Electrolux uses subcontracted companies, so they have no log of repairs or service done. This lack of data causes problems down the road.

Upon fixing one keypad problem, we discovered after the repairman was gone that he had disconnected another wire, so another keypad problem ensued. A second and then a third service call followed. Each time, Electrolux had no record of the problem, so getting the proper repairman with the proper equipment or parts out was very inefficient and difficult. After the third service, we thought the problem was fixed. This occurred in early 2011.

Shortly after the one year warranty expired, we tried the self clean option, only to find it did not work. Because no "error code" appeared on the keypad, Electrolux service support could not help us. Clearly, there was no error code, because something was unplugged. There was no message at all. It appeared that yet another component had been unplugged when the previous repair was done.

At this point, we were referred to the same subcontractor that had likely created the problem in the first place, and the service was not covered by the warranty. We hired a third party to fix the problem, because we were tired of the run around. I will likely not buy an Electrolux in the future, even though I like a lot of the options on the oven, for two reasons:
1) A $2500 oven should not require repairs in the first year, and it should have a manufacturer's warranty longer than a year. Back your product.
2) Electrolux does not use its own service techs to fix oven problems. Therefore, there is no accountability with the service, and from our experience, the technicians simply replaced one problem with another, creating the need for additional servicing time after time until the warranty ended. Each time they visited and fixed one thing, they messed up something else. This is convenient for them, because after the first year's warranty ends, the repair techs charge mightily for service. In the meantime, Electrolux takes no responsibility for the malfunctions or inadequate repair service, nor do they keep any type of log of malfunctions that would help solve issues down the road. You are own your own. Additionally, Electrolux did not inform us that we were dealing with subcontractors the first two services. It felt misleading. If I'm paying for an Electrolux, I want an Electrolux employee working on the Electrolux product, and again, I'd like Electrolux to back their product.

Not worth the cost of the oven.
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Posted by BigAl on 2013-05-11:
It would be near impossible for Electrolux to have repair coverage throughout their market area unless the coverage was subcontracted. As far as them not having knowledge of what was repaired is not true. Electrlux pays the subcontracter for the repairs done. They do not pay them unless a detailed bill is sent to them for their perusal and authorization.
Posted by Chris Polk on 2013-05-13:
Hello nfalaw,

On behalf of Electrolux, please accept my sincerest apologies for this rare but unfortunate experience. I assure you that we value our consumers like you and our appliances are designed to work proficiently, providing years of useful service to you and your family. We have a passion for extending quality customer service on every level and I would like to connect with you to see if there is anything that we can do to speed up the process of resolving this situation.

Please email chris.polk @ electrolux.com with your full name, serial number, phone number and date of purchase so that I can research your history to determine what best way to assist you at this time. If you can provide any additional service details, that would be helpful, too.

Nfalaw, I do appreciate every opportunity to serve consumers like you and am grateful for the ability to hopefully make a positive impact and regain your customer loyalty.

I look forward to helping you!


Chris Polk
Outline Outreach Representative
Electrolux Major Appliances, North America
Posted by Liz M on 2013-06-07:
I had a bad experience with Electrolux but Chris Polk really resolved the problem. Get in touch with him.
Posted by Sally on 2013-06-07:
They are only 7 months old, but I love my Electrolux front load washer and dryer.
Posted by GenuineNerd on 2013-06-07:
Again, the cheaper appliances that still use mechanical knobs tend to be more reliable than those pricier models with all the "bells and whistles". Control panels and motherboards tend to have a much higher failure rate than mechanical knob controls, which are backed by many years of proven reliability.
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Don't buy any appliance from Electrolux
Posted by Kcsteach on 08/30/2010
The Electrolux stove has been nothing but problems. The top, the gas burners, and the igniter. We bought the stove a year ago and there are still problems they have stalled and stalled replacing parts and now they say our warranty has run out so to bad! I also have an Electrolux microwave and it is junk. I don't understand how they can charge the prices they do.
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Posted by Venice09 on 2010-08-30:
They get away with it, that's how.

If the problems continued to exist after the warranty expired, I would keep at them until everything is fixed. Let them know that stalling will not work. Don't give up until they make things right.
Posted by Helpful on 2010-08-30:
When servicing a product under warranty, the service itself includes a limited warranty guarantee, generally 30 days. If, in fact, warranty on the merchandise and warranty on the repair work has elapsed, than it is true the Electrolux or the service center have anything more to cover. Check with the retailer you purchased the merchandise through. When making such a pricey purchase it wouldn't be uncommon to cover the product with additional extended warranty coverage. Ask the retailer if they have record of such a purchase and it may save you the cost of repairing the unit yourself.

For the record, Electrolux does make some very nice appliances. Once you get this issue taken care of, you should really enjoy it. Let us know if it doesn't all work out for you.
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Shame on you Electrolux
Posted by Mighty Ticked on 06/05/2009
I purchased this vacuum in February, 2007 from Cosco in Toronto, Canada. At the time I believed I was purchasing an Electrolux product. Instead, as it turns out, I have purchased a Eureka vacuum with an Electrolux name on it. If I had wanted a Eureka vacuum I would have purchased one -- and it would have been less expensive. This vacuum is a piece of junk. I have had to have the hose attachment and part of the wand replaced (under warranty) and subsequently another part of the wand had to be replaced because one of the prongs broke off (not under warranty) -- on a 2-1/2 year old vacuum.

Will I ever purchase another Electrolux product???? Not a chance!
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Posted by Mario The Great on 2009-06-05:
So you spent $128 instead of $99? Since you are no longer purchasing Electrolux products, mind you that you will no longer purchase ANY Frigidaire product and MUCH of what is an appliance in the industry is made by Frigidaire for other brands. Just kinda throwing that out there. :)
Posted by Mighty Ticked on 2009-06-08:
No Mario The Great --- I spent $400.00 to purchase that vacuum -- if I had spent $128.00 I wouldn't be complaining. Thanks for the heads-up on the Frigidaire issue though!
Posted by Mario The Great on 2009-06-08:
$400??? Christ, why not get a Dyson? Even the EUREKA Animal vacuum @ 169 would of been a better option. :)
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Compressor Broken Factory Defect
Posted by Marlowe on 09/28/2007
OREGON -- We have had our Frigidaire fridge ( # FRS26H5ASB4)about 4 and a half years. Last month we found a fridge full of rotten food and a huge puddle one morning. We called a repair man who said it was the defrost timer. That set us back over a hundred dollars. The next week we replaced an entire fridge full of food. The same thing happened again! This time we were told it was the compressor. We found the warranty and found we were covered. The repair took place within a week. The repair man that worked for Frigidaire told us it was a factory defect and the company was at fault. It is a common problem that they saw all the time. We were told we should get compensation for the hundreds & hundreds of dollars worth of rotting food they cost us. When I contacted the company they said they no longer offer food loss compensation. I had said I would contact the BBB. They said "go ahead nothing you do will get you compensation". Funny thing is they have unresolved issues with the BBB. This tells me they mean it when they say they do not care. They have become so big they do not feel they need to answer to any consumer groups. From what I understand, it was policy to offer food refunds when I purchased the fridge so I am due compensation. They sold me the fridge with that policy in tact. It is very deceptive to yank it away when convenient. It must have been too costly to refund the masses of consumers they ripped off. It must have cost them a fortune! Here is an idea. Create a product you can afford to back up! Care about customers a tiny bit. This is a really nasty company in that they do not hide the fact that they do not care. They are pretty matter of fact when they tell you tough luck!

They will even admit they sold you a crap product but they will not give a dime of compensation. Do not buy from this company. A Fridge should last so, so much longer.

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Posted by Suusan B. on 2007-09-28:
"From what I understand, it was policy to offer food refunds when I purchased the fridge . . ." Further down your letter you state "We were told we should get compensation . . ." - - who told you this? The repairman?

In order to be compensated for food loss you will need to provide written documentation stating that this was the policy at the time of purchase. I just looked on their website and they clearly state they do not compensate for food loss.

Furthermore, calling their product "crap" is not proper in a business letter and probably won't result in their sending you a check.
Posted by Ising on 2007-10-19:
Well, after a few weeks without food and having to deal with a broken fridge, I think "crap" is pretty applicable :-)
Posted by Ihatemyfridge on 2008-02-22:
When I read your story I thought you were just telling me exactly what happened to me. I too have dealt with this horrible company and gotten nowhere. It drives me insane even thinking about them. I think the word crap barely describes what I think of there products and there customer service.
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Beware of Electrolux Refrigerator
Posted by JCraigM on 10/13/2010
In July '09 I purchased a French door counter depth wave refrigerator, EW23BC711S, at Lowes. Initial impressions were positive, then it was delivered. From day one the ice maker failed to produce more than a handful of cubes each day and make loud banging sounds. I called Electrolux and was told these are normal sounds and there may be dust in the line, so replace the filter$$ That suggestion did nothing. In the mean time, the gasket on the door began to shred, I called Electrolux again and was told to contact a local repair business. Two weeks later they arrived to check the problem and when the tech looked at the gasket, he also noted that the ice maker was defective. The gasket arrived a few weeks later, but was defective, waited for another one, the both gasket and ice maker were replaced. The tech told me the ice maker is a major problem on Electrolux. Here it is, four months later and the ice maker is dripping water, clanging and failing to produce ice. I purchased an extended warranty from Electrolux just to avoid the costs of I what I consider to be an ongoing problem. What can I expect? Twice a year replacement of the ice maker and computer panel? Beside these tow major defects, the thin coat of pseudo stainless paint on the water/ice dispenser is wearing away. Wish Electrolux would buy this back from me so I can purchase a quality product.
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Posted by Venice09 on 2010-10-13:
Electrolux does seem to be having a lot of problems with its products. The quality sounds awful. I'm sorry you got stuck with this refrigerator. I hope it wasn't too expensive.
Posted by JCraigM on 2010-10-14:
$3946. was the charge on my Lowes card for this product. The extended warranty was extra and purchased AFTER I encountered these problems. For an appliance at this price point, one would expect quality in design and performance.
Posted by trmn8r on 2010-10-14:
OP - it is too late for you, and I feel bad. Like Venice, I have heard many bad things about Electrolux. I wish you luck moving forward. I am confident they will not buy the product back.

I have a 15 year old GE that has worked great. My fear is it will fail, and I will need to go shopping. GE's quality has gone downhill, I believe. Guess I would go look at Consumer Reports, perhaps.
Posted by Anonymous on 2010-10-14:
Thank you for taking the time to post this, I thought Electrolux was creme-de-la-creme - especially with their pricing. I saw one I loved but the cost was prohibitive so I got a GE French Door. Now I am glad I did.

I agree trmn8r, GE's quality is on a decline. I think it is because of the 90s housing boom. All of the builders use them in new homes now and get them in bulk on a discount.
Posted by herrell on 2013-09-17:
Same problems as sooo many others, ice maker and water system. A piece of ----! I finally turned them into the BBB. Maybe everyone else should too!
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Stay Away!
Posted by Yosef on 08/31/2010
Just want to voice my displeasure with Electrolux's customer service and products. Bought a dual fuel stove in August of 2008. Installed in my house in November of 2008. One year after (Nov 2009) electric bake died. Sears after 5 or 6 visits was unable to fix the oven. Why you have them sell your products when they can't repair them is beyond me. Had an authorized repair technician come in to fix. They along with Electrolux support recommended full replacement. Electrolux refused! I have not been able to bake in my oven for 9 months now. Your product is horrible. $3,000 down the drain. It is unbelievable that you do not stand behind the lemon that you sold me.
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Posted by Venice09 on 2010-08-31:
If there is anything to be learned from this, it's that $3,000 is too much to spend on an appliance. More money does not buy better quality or competent service. I'm sorry you had to find this out the hard way, but hopefully you won't make the same mistake again.
Posted by Helpful on 2010-08-31:
Electrolux, the parent company to Frigidaire, actually makes some wonderful products; ranges included. Many reviews give their products very positive ratings. Unfortunately, you sound like you've got one that was a problem, or at least ran into one shortly after the year. Speaking of that, your range may not be considered under warranty for this particular repair. The problem, according to your account, was several months after the first year of purchase. Are you trying to have it covered under some form of warranty, or are you covering the expense yourself? It would have been appropriate to explain this detail as it makes a huge difference to the responsibility of the service.
Posted by Yosef on 2010-09-02:
Sears tried fixing the range multiple times to no avail. They sell them but can't repair them evidently. I then had an "authorized" repair technician come and take a look. He along with an Electrolux rep that he was on the phone with recommended full replacement. I can only assume that this oven was a lemon. Electrolux didn't heed what their rep recommended. So, I cannot have the stove fixed and am not getting the recommended replacement.
Posted by Helpful on 2010-09-02:
So we are understanding that it is unrepairable and needs to be replaced but Electrolux is not doing so. Although you've not answered as to why, I would assume that it is no longer under warranty. Did you pay for an extended warranty on this unit?
Posted by Venice09 on 2010-09-02:
Assuming there is no longer a warranty on this stove, I'm afraid you're out of luck. However, if the first attempt to repair was done during the warranty period and the same problem continued after the warranty expired, I would argue that it was an existing condition that was never resolved. I don't know how far you'll get, but if you're up to a fight you might want to give it a try. $3,000 is a lot of money to just throw away. And then you still have to buy a new stove!
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