CHARLOTTE, NORTH CAROLINA -- I called Electrolux head office last week and also their customer support to inquire about purchasing some replacement batteries for my rechargeable Electrolux EL800 hand vacuum cleaner. The vacuum cleaner parts and motor are all operational, nothing special is required - all I need is to replace the batteries which are no longer recharging properly.
The response that I received from both Electrolux's head office and their customer support office is that "Electrolux does not make available for purchase any replacement batteries for this unit". My only choice, as explained to me by the customer support representative, "is to throw out the whole vacuum cleaner and buy an entirely new one" - this because I simply need a change of batteries.(!?!?)
Shame on you Electrolux. Is this your business model? I've only had the vacuum cleaner for a year and half and now you want to sell me another one rather than make this simple part available? We are all just supposed to create more landfill out of perfectly good mechanical and plastic parts so that you can earn the profit on a new sale?? Disgusting.
I am instead going to be buying a competitor's model which makes replacement batteries available. Vive la competition!
I purchased a Electrolux counter top flat top range, wall oven, wall microwave/convection oven, and fridge all five years ago. The flat top has had service 5 times, the oven once, the microwave twice and the fridge once and all of them falling apart. I paid A LOT of money for this kitchen remodel and I am so frustrated and disappointed. DO NOT waste your money buying "top of the line" you will be highly disappointed!! The worst purchases I have EVER made in my life.Add reply
Failure to Honor Extended Warranty
FULLERTON, CALIFORNIA -- We are on our 2nd electrolux refrigerator where the ice maker failed. After numerous service calls and phone calls to the appliance store and electrolux, they finally replaced the non-repairable fridge ... read full review2 Replies - Latest reply on 09/16/2013
I really need to know if there is a replacement ice maker for all these refrigerators that don't work? There has to be a replacement ice maker . 1 Replies - Latest reply on 08/01/2013Add reply
Over the range Electrolux microwave appears to function normally but does not heat. For several months it had real bad noises and then just stopped working. I hardly used this unit in this house. DO NOT BUY ELECTROLUX products. 2 Replies - Latest reply on 07/30/2013Add reply
Refrigerator/freezer Doesn't Work
ALAMEDA, CALIFORNIA -- Purchased Electrolux appliances as part of a kitchen remodel in summer of 2011, One week after installation Wave Touch french door refrigerator stops working. Call Electrolux, they send repairman who ... read full review4 Replies - Latest reply on 11/03/2013
Terrible ICE Maker
SAMMAMISH, WASHINGTON -- My family has an Electrolux refrigerator which was bought in 2010/8, model EW28BS71IS5. Last winter I turned off the ice maker because we went out for a long vacation. But when I tried to turn on it this ... read full review3 Replies - Latest reply on 07/25/2013
I have a kitchen that I remodeled during the summer of 2012 with four Wave Series Electrolux appliances. Without hesitation, I can say they are the WORST appliances I have had in a kitchen. I have contacted the corporate offices after contacting my local seller. I have been told these appliances are up to manufacturing standards. After repeated calls to customer service and repeated service calls for two out of the four appliances, I am contacting Consumer Fraud. I will never purchase another Electrolux product.
1 Replies - Latest reply on 05/07/2013Add reply
Watch out for the quality of the Electrolux refrigerators. We have had nothing but problems with the refrigerator. It has been replaced once, needs service all the time and the customer service just plain sucks. Add reply