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55 Reviews & Complaints


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Electrolux Refrigerator Freezer and Ice Maker Not Working
Posted by Dhumphries on 07/09/2013
CHARLOTTE, NORTH CAROLINA -- We purchased an Electrolux refrigerator which was stainless steel and has the two doors on top with freezer below. The ice maker and freezer do not work and even with the extended warranty and 9 visits from the technician, we are still using bagged ice and have had to put a separate freezer in garage as freezer does not work.

After two months we still have no relief. Electrolux does not honor their craftsmanship or their extended warranty and I am now going to file with the BBB and with the action 9 news team in town and write an article for the newspaper as this is ridiculous. I am going to put my English degree to work for me and start being vocal with the media. I am tired of hearing their commercials on the radio as they do not honor their warranty. I own 11 rental houses and have never had this kind of problem with a refrigerator.

     
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Posted by Chris Polk on 2013-07-09:
Good Morning dhumphries,


Thank you for bringing your concern to our attention. At Electrolux, we value our customers and assure you this is not typical of the quality that we strive to achieve.


I would like to research your appliance and account to determine if there is any more I can do to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)electrolux.com.


Thank you in advance for your patience and willingness to provide us with this necessary information.


Chris Polk
Online Outreach Representative
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Electrolux - the Sorriest Appliances Ever Made
Posted by 157cowboy on 05/06/2013
I purchased several Electrolux appliances when we remodelled our kitchen in March of 2009, including the frig EI26SS55GSO, wall over and dishwasher. Have had problems with all of them. The frig freezes all my veggies in the veggie tray even when the temp is set on 37 degrees as recommended. Now my Main Power Board relay switch has gone bad and causing power failure to the Circuit Interface board. I called Electrolux and they gave me a number for a service dealer who came to my house and gave me the bad news. He also told me that Electrolux had several problems with the first year of manufacture and had replace several units because of the food freezing problems. He said it was a design flaw of air flow. He said it will cost $600 - $700 to replace both board and panel. I called Electrolux and they refuse to pay any on the repair bill even thought my unit is only 4 years old.

My $1800 (2009 price) wall over is a piece of junk. It takes 30-40 minutes to bake a small pan of biscuits - like I said a piece of junk. The lower heating element is buried in the bottom panel and it has to heat the entire bottom section before any heat ever reaches the oven space much less the biscuits. The stupid engineer that designed this unit should be hung by the 'you know what' til he or she gets some common sense. Too stupid to get in out of the rain.

Thirdly, my dishwasher stinks to high heavens apparently from food not being properly flushed out of the unit, however the smell is more like a plastic foul odor. Not sure and I'm sure the tech reps that answer the phone for Electrolux don't have a clue as to how to correct the problem and if they did it would be your fault and your expense. Like one other customer said, Electrolux considers themselves above the LEMON LAW!!!
     
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Posted by Chris Polk on 2013-05-13:
Hello 157cowboy,


On behalf of Electrolux, please accept my sincerest apologies for this rare but unfortunate experience. I assure you that we value our consumers like you and our appliances are designed to work proficiently, providing years of useful service to you and your family. We have a passion for extending quality customer service on every level and I would like to connect with you to see if there is anything that we can do to speed up the process of resolving this situation.


Please email chris.polk @ electrolux.com with your full name, serial number, phone number and date of purchase so that I can research your history to determine what best way to assist you at this time. If you can provide any additional service details, that would be helpful, too.


157cowboy, I do appreciate every opportunity to serve consumers like you and am grateful for the ability to hopefully make a positive impact and regain your customer loyalty.


I look forward to helping you!


Kindly,


Chris Polk
Outline Outreach Representative
Electrolux Major Appliances, North America
Posted by Theresa Guidry on 2013-05-20:
I have the same problem with my refrigerator and at just 4 years old this is rediculous to have to spend $600-700 to repair it. Tech came out Sat. and broke this news to me. Over $2000 for a refrigerator to last 4 years. is unacceptable. EI26SS55GSO
Posted by PJ Dunn on 2013-06-12:
We purchased a Simpson washer Mod# SWT 554 on 6 march, 2013.
It was delivered the next day, was immediately put into commission and has been sitting over a film of water since about the 8th of March.
Indeed, it leaks – is somehow bleeding water internally.

Today is the 12th of June and Electolux’s local warranty agent has visited, looked at the machine – told us that there is a ‘design fault’ or two (or maybe a combination of faults) that cause the problem.

I put to him that the object should never have been offered to us for purchase with any design faults as obvious and detrimental so as to cause splashing water to reach the ‘dry side’interior of the machine which consists mainly (after all) of electric and electronic components – the remainder being corrosion prone metal.
I put it to him that we’d been sold a ‘lemon’.

Apparently, according to the Simpson warranty chain of command, electricity and water DO mix.
At least the sparky was good enough to give me a contact phone number which Simpson for some reason no longer prints on their manuals.
For some reason ‘Jenny’ on ‘1300 363 640’ flat refused to enter into any argument or patch me through to some more reasonable person.

So this is what we have –
• A three month old machine with two years warranty that has been leaking (go figure) for three months which means even if the design fault/s can be fixed the water damage unquestionably remains.
• A warrantor that refuses to replace a day one lemon with a new appliance
• An ‘authorised service agent’ who can’t work out that electricity and water DO NOT MIX!

This, as any reasonable person can see, means that Electrolux don’t seem to care too much about their customers getting zapped.
As an engineer with his quality assurance diploma in his files since 1989, I find this scenario quite remarkable and the posture taken by Electrolux overweeningly arrogant, insupportable at law and for a corporate entity wanting to retain customers and return dividends to stakeholders, incredibly delinquent.

All of which is a vastly different story to the spin on their pages –
http://group.electrolux.com/en/category/career/meet-our-people/
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Wave Goodbye to the Electrolux Wave Series of Appliances
Posted by SaltyIV on 04/17/2013
I have a kitchen that I remodeled during the summer of 2012 with four Wave Series Electrolux appliances. Without hesitation, I can say they are the WORST appliances I have had in a kitchen. I have contacted the corporate offices after contacting my local seller. I have been told these appliances are up to manufacturing standards. After repeated calls to customer service and repeated service calls for two out of the four appliances, I am contacting Consumer Fraud. I will never purchase another Electrolux product.
     
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Posted by Chris on 2013-05-07:
Same experience with Electrolux. We remodeled our kitchen with high end Electrolux double wall oven, side by side frig, and dishwasher. Dishwasher went twice on us, both times about 15 months after we purchased it and then repaired it. Top oven stopped working after we used the self cleaning feature for the first time. Now the water dispenser isn't working on the frig. Their customer service is awful,...they just don't care. Do your self a favor and buy low tech and another brand. I'd rather have the icebox from the "Honeymooners" than an Electrolux refrigerator!
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Junk Electrolux Washer and Dryer - Very Poor Support
Posted by Stella-mike on 04/12/2013
CHILLICOTHE, OHIO -- Purchased Electrolux front load, top of the line, washing machine and dryer. Paid just shy of $4000.00. Purchased on 5/05/2012. Since, the washer has had (8) service calls. (4) items have been repaired...feet, shock, bearings and a seal. It runs louder now than it did when we first complained. During the process of fixing the washer, the dryer quit. This quit on 3/7/2013. Since we have been lied to by corporate plus given false hope on many occasions. Big Sandy where we purchased the items does not respond to any calls.

The repair shops lie and deceive at every opportunity. $4000.00 and we have to go to the laundry mat for the last (5) weeks. And, we still don't have any idea when these items will be repaired. Electrolux corporate offices, Big Sandy or the repair shop (John I )seem to care if we ever get fixed.

     
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Posted by Chris Polk on 2013-05-20:
Hello stella-mike,

On behalf of Electrolux, I welcome the opportunity to assist you in resolving your concern.
As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so
Posted by DA on 2013-10-07:
Based on all the negative comments about the Electrolux front loader washers, I certainly will not purchase one. I have yet to see a positive comment about these expensive machines. That's too bad, I was all set to buy a set. (Washer and Drier).
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Think Twice
Posted by SaltyIV on 03/05/2013
ATLANTA, GEORGIA -- March 4, 2013

CEO
Electrolux Corporation
PO Box 212378
Augusta, GA 30917


I take great exception to your company’s quality control and product engineering. I write you this letter in sheer disgust for having been had for the purchase I made of kitchen appliances for a newly renovated kitchen.

The standing range is an abomination and a physical hazard. I had two services calls since the installation in July. The first call was for the physical hazard of the vent lip protruding under the control window. It was sharp enough to cut my hand. While cleaning a spill it gets hot enough to burn my hand. This is a class action suit waiting to be engaged.

The surface is made of a very poor quality stainless that has scratched from the moment it was removed from the box. The grates scratch the product consistently. The only acceptable cleaning sponge must be soft without any option to adequately clean baked or burned on spillage.

The oven cabin measurements are incorrect. The bottom shelf is correct, but the two pull out shelves cannot hold the same measured trays, because of the convection fan. The pull out racks does not function well for bakers, as there is not enough clearance.
I have had the two mother boards replaced. It seems there were issues with steam and heat.

The refrigerator is a feat of stupidity. A refrigerator by its function is to keep food and beverages cold. This refrigerator dispenses room temperature water. This is a design failure for the usage purpose of the consumer. The ice dispenser splatters ice and ice chips over the floor. The chute is not properly designed.
The microwave panel has a very light print. It makes it unreadable in certain light dynamics.

The dishwasher is adequate. It is only adequate.

I have had a sales representative from Electrolux look at the range with the salesperson from the store the appliances were purchased. He noted the range should not have the concerns I have defined. I have had the owner look at the appliances and saw firsthand what my concerns are and he was very concerned. He confirmed for himself all of the issues stated. I have spoken to a staff person in your office. She has told me nothing more can be done.

I will tell you what you need to know. These products are a horrible waste of money. They are of poor quality, dangerous and do not function as they should. You are the person who is leading a product and sales team that has failed. You have put out a product that is inadequate. The answers I am given by your company are not acceptable. I have no other recourse, but to engage you in this conversation. It is time for you to prove your stand and the personal integrity of your position. I want a full refund and removal of the appliances that are unacceptable at any price point.




     
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Refrigerator Ice Maker Problems
Posted by Tanker on 02/24/2013
Purchased Electrolux french door refrigerator, freezer on bottom, ice maker located in refrigerator. Eight service calls within the first 6 months to remedy constant problems with inconsistent ice making. Woke one morning to find kitchen hardwood floor flooded as ice melted overnight. After a lot of screaming Electrolux finally replaced refrigerator. We were reluctant to get the same model, but they said the problem had been fixed.

Second refridge worked for about 4 months and ice maker problem started. Numerous service calls over several months. Electrolux stated they would no longer cover problem under warranty unless we extended the warranty for a ridiculous fee. We argued to no success that their high end refidge has never worked as it should. They basically said "tough luck." Service tech said that from his experience the extended warranty would not cover the total cost of future service calls and probably not a wise use of the money. The tech stated that Electrolux doesn't want to admit it is very bad design engineering.

We are purchasing bagged ice from the store.
     
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Posted by CPolk on 2013-02-25:
Hello Tanker - I apologize for the inconvenience and concerns this refrigerator has been causing you. I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Please let us know if there's anything we can do in the future. At Electrolux, we stand firmly behind our products and services, and we certainly understand the value and importance of our customers. When the opportunity should arise where you are able to share your personal experience with others through one-on-one conversations, social media, or in your community, we would be most appreciate of a recommendation for our company and the Electrolux brand.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Posted by ctodd3321 on 2013-08-22:
we have had the same bad experience with Electrolux ice maker. 8 service calls and they refuse to replace as promised on extended warranty.
Posted by Virginia on 2013-09-12:
I was not offered an extended warranty, and they were smart not too! As it ruined my new hardwood floor the first week! They have not resolved any issue to my, or the dealers, satisfaction. No Ice No Water! Faulty design! No customer loyalty, no customer service!
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Don't Buy A Electrolux Refrigerator
Posted by Riggles99 on 02/22/2013
Buy a Kenmore from Sears I had one for 20 years with no problems. I purchased an Electrolux refrigerator it has broke three time in three years. If you do get one purchase a extended warranty.
     
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Posted by CPolk on 2013-02-28:
Hello riggles99 - On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.

As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you. I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Posted by ctodd3321 on 2013-08-22:
We have also had a terrible experience with Electrolux - we bought the extended warranty but they have failed to honor it.
Posted by Virginia on 2013-09-12:
I so agree! They are terrible! I pay almost $4000 for the damn thing and it immediately leaks and ruins my new hardwood floor! Then the ice and water goes out! No one wants to work on them because they won't pay the going rate! They have deemed it not repairable (due to their faulty design) but the best they say they can do is 70% off (not including taxes) It ends up it will cost me an additional $1500 to replace it! They have the WORST customer service and horrible reputation with dealers and repair services! I am a 63 year old widow and can't afford to rebuy the fridge I already paid for!
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Inferior Quality Kitchen Appliances
Posted by Elibru on 02/14/2013
NORFOLK, VIRGINIA -- A couple of years ago I remodeled my kitchen and purchased all Electrolux SS appliances: french-door refrigerator, dishwasher, microwave, double oven, and icon cook-top.

REFRIGERATOR:

1. broken ice-maker (had it repaired numerous times to no avail),
2. rubber seal around the freezer drawer has long cracks in many places (needs replacement),
3. the metal frame of the freezer has rust stains where two pieces connect (Electrosucks told me that's normal for their appliances);

DISHWASHER:

1. leaks at the bottom-right-side (I keep a small container under it),
2. the top rack does not clean (only use the bottom rack),
3. the rubber seal around the door is frayed and soft;

MICROWAVE:

The first one was dead-on-arrival (hired a tech to disconnect it and returned it). Replaced it with a different brand.

DOUBLE OVEN: does not cook evenly;

ICON COOK-TOP: hard to turn on/off.

Electrosucks has the worst service department. Not only they refuse to take responsibility for inconveniencing you, but also verbally abuse you by claiming that there is something wrong with you.
Do not expect a reasonable resolution to the defects of their products. Once you buy their inferior products, expect a litany of technicians coming to your house with replacements parts that do not permanently repair the problem. Their appliances are inherently faulty.

     
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Posted by Virginia on 2013-09-12:
I am having the same issue with the faulty design of the ice maker! I can't believe they don't stand behind their product. Never again! Worst company ever!
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Electrolux - Worst Customer Service- Poor Product
Posted by Blablasit on 02/11/2013
This review is for: Electrolux Icon 36 inch Stainless Steel Gas Cooktop - E36GC75GSS

We liked the looks of this cooktop and against our better judgment went with 1 Electrolux product for our newly remodeled kitchen.
About a year after the purchase one of the burners stopped working. Electrolux was kind enough to send an electrician to our home on our bill ($100) who told us that the burner (under warranty) was not working (gee thanks.)

We called Electrolux to get the burner which was still under warranty (Electrolux had confirmed from the retail seller had confirmed to Electrolux that we purchased the cooktop in the time frame that the part was still under warranty) informed us that while the part was under warranty the service is not covered. I decided that I wanted to install the part myself and asked them to send the part to me directly. At this point I was told they would get back to me. Then they called me back (which is shocking) and told me that I need the serial number, which is located in the back of the built in cooktop and unreachable and even though they could verify our purchase they could no longer HONOR the warranty without it.

Verified my purchase but wouldn't honor the warranty on a shabby product, you get what you paid for.
     
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Posted by Hans Bischoff on 2013-08-05:
I bought a Professional Wall Oven that broke after only 17 months of service. Am waiting for the thermal breaker now for weeks. Very very poor service. Will never buy Electrolux products anymore !!!!!!
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Bad Customer Service, Terrible Product
Posted by Ajconstans on 12/29/2012
I purchased a dual-fuel range in 2010. Less than three years later, the convection fan motor failed. I ordered a replacement part directly from Electrolux and was promised next-day shipping (kind of important, because product failed during Christmas), and when it did not arrive, I waited over 20 minutes on hold with customer service only to learn that the part would arrive 2-3 business days after I ordered it. The customer service rep's attitude toward this was "too bad". For an appliance that cost almost $3000, I would expect a more reliable product and better customer service.
     
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Posted by At Your Service on 2012-12-30:
Electrolux does produce some great products; unfortunately even the best of products can break. Yes, even prematurely, before you think they should. It's frustrating when the merchandise is only provided with a more limited warranty, but price is too be a consideration these days. On making such a large purchase, and one I depend so much upon, I shop for extended service programs along with the merchandise.

You may have found that, whereas you were in such quick need of the part, contacting a local service center would have been behooved. I would agree that when they state next day shipping, it would have been proper to have relayed the information that you were not being guaranteed that the merchandise was going to be pulled right away.

Once you get it operational, though, I'm sure you'll continue to love the product.

Best of luck.
Posted by At Your Service on 2012-12-31:
No question that one would normally expect any appliance, let alone that of a $3000 range to not have problems within that short of time. To me, however, the bigger problem is that manufacturers, across the board, typically only warrant the merchandise for a single year and that's if you're lucky these days. In my opinion, and with respect, the wise consumer shops based, in part, upon extended service programs being offered. No way am I going to accept the manufacturer or retailer telling me that, if the merchandise I'm purchasing has a problem so soon, that I'm out the funds to get it rectified.

Should they have made it clear that, although shipping was 'next day' that the part wasn't guaranteed to be pulled the same day? Absolutely. Many people would have assumed the part was being pulled and shipped that very day or by the next day at least.

The good news is that Electrolux, for the most part, does have some very decent appliances -- their ranges included. Once fixed, I'm sure you'll continue to love it's use. I've got a considerable background in appliances and Electrolux owners are generally both very loyal and happy.

Best of luck and thanks so much for posting.
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