I ordered a phone case for my cell phone and found exactly what I was looking for. I called to place the order, was placed on hold for 20 minutes even though the recording said a one minute hold time. Finally I got through and was told my purchase which arrive on Monday, (I called on a Thursday). I waited to call until a week from Monday.
When I called I was then told that the product was on back order, it would be in on Wednesday to call back today which is Friday. According to them the manager has called 3 different vendors and can't locate the case. I cancelled my order and found the product on another site. Hopefully I will get the credit next week as they promised. IF not I will notify my credit card company. Why didn't they just say the item is on back order to begin with? They did offer the case but only in pink which I am not interested in.
Just a warning to buyers: After ordering from EliteXtreme, and having them not ship in the time stated on their website (1-3 business days), I started researching the company online and found several very negative reviews. My experience: They shipped about 10 calendar days after my order. I called their telephone number, but always got a busy signal during the hours they were open (I called several times), and when calling at night, just got a message to call them during the day.
One of the cell phone covers I ordered is NOTHING like the color shown in the picture on the website - I got baby blue instead of aqua. Also I ordered (stupidly) a hands free kit that doesn't work. I decided to return both items. On their invoice, EliteXtreme says to go to http://www.elitextreme.com/rma.html to find and complete the return form. Guess what? When you type in that address, it simply goes to the EliteXtreme homepage. No return form. After searching through the site map, and doing a word search, I couldn't find a return form.
I consider myself lucky that I even receive what I ordered, because there is no way to reach anyone to change or return an order. They seem to be tied into a lot of websites, but it doesn't mean they give a good product. I would strongly encourage everyone NOT to purchase from them.
FLORIDA -- I ordered a cell phone case on 1-06-09. My card was billed on the same date and so far no case. They will not answer e-mails, and phone calls promise that it would be in (2 weeks ago). If I had done a quick Google search it would be apparent that they are not a company that you should do business with. Bottom line -- stay away from EliteXtreme!!!
FLORIDA -- I ordered from this company on February 1st. They indicated that they received the order and the money was deducted from my bank account. I have not received the product 15 days later, cannot get through on the customer service line. I have called and called and called. I have sent 3 emails and faxed them. I have received NO RESPONSE. DO NOT DEAL WITH THIS COMPANY!!! ELITEXTREME IS BAD BAD BAD.