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11 Reviews & Complaints

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Emachines/Gateway Products ARE TERRIBLE!
Posted by Mr. MJ on 03/30/2006
CHERRY HILL, NEW JERSEY -- I purchased two Emachine desktops within the last 2 years. One for my home & one for my business. It is my pleasure to report that both systems are now fried.

I brought my units into a very high profile repair facility & felt like the biggest loser when everyone began laughing at what I placed on the counter. Yes, Emachine desktops! Before I could say a word, the repair technicians told me not to feel bad b/c they come in all the time for the same malfunctions, they are know for it etc.

To make a long story short: YOU GET WHAT YOU PAY FOR! Go out & spend a few extra dollars & purchase an excellent product. The Emachine defects on both PC's will cost me over $1,000 in repairs...

P.S. I made several calls to Emachines regarding the issues. A lot of good that did. Their products suck, their customer service stinks, etc.

Find any outlet available to blast this crap company or they will keep taking advantage of the consumer!
     
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Posted by dsmith68 on 2006-03-30:
"Go out & spend a few extra dollars & purchase an excellent product" - I am not sure where you go these days for an 'excellant' product. Most of the main companies are now producing low cost crap, even their 'expensive' range is filled with cheap parts. Gateway, HP, Dell and especially eMachines are all bad with non existant support. If I was forced to pick, HP support is still worthy to be called support.
Posted by Sparticus on 2006-03-30:
We purchased a gateway laptop about a year ago. So far the only issue we had was with the keyboard. Seems to be cheap and keys fall off pretty easily. Other than that it has been okay... Though I think they are a bit over priced.
Posted by Hugh_Jorgen on 2006-03-30:
I thing Gateway still makes a decent machine. They bought EMachines a year or two ago so they could have a line of ultra-cheap machines to compete with the Dell's and HP's of the world. It's truly a case of you get what you pay for.
Posted by Mr. MJ on 2006-03-30:
Thanks for your replies. I respect all your opinions. I am on a pilgrimage from god to spend a few free moments a day, on the internet, letting people know what trash EMACHINES/GATEWAY is. I almost got burned on a sylvania plasma tv, but my wife made me take the cheap crap back for a panasonic plasma apprx. $800 more. Thank god for my wife's wisdom b/c I'd be screaming about my crappy Sylvania plasma as well. I guess you can't suck a watermelon through a straw! I wish I realized it when I purchased the CRAP EMACHINES PC'S.
Oh by the way did I let everyone know that EMCHINES/Gateway sells G A R B A G E?!!!!!! Well, they do! EMACHINES/Gateway EQUALS GARBAGE. For those of you pleased thus far, get back to me in the short term when your attractive looking emachines system decides to fry! I recommend all emachine owner go out & buy an external modem to store all your precious documents. emachines took away over 300 of my childrens pictures b/c I didnt know they made crap! Did I say crap? Crap is a kind way of putting it. Emachines/Gateway sucks, sucks, sucks, sucks,sucks, sucks!
Posted by Lazarus on 2006-06-17:
I don't know exactly what your personal experience with them is.... However, I have found they live up to the warranty. They do not warranty your personal data (like pictures). That is your responsibility. It would really be a little ridiculous to expect a company to make promises like that. Same as computers have always been. If the data is that important, back it up.

As long as I have been in warranty with eMachines/Gateway they will fix any issues with it. They do it through their process and that is a little ridgid. But they have always been more than happy to take care of it when I talk to them.

The technicians have always been pleasant and helpful. Not always the most knowledgeable. But they are willing to find out if they don't know.

Just my experience with them.
Posted by CJSim on 2006-12-04:
personally i don't think emachines gateway is that bad, however their disc drives are rubbish.
Posted by NickNick on 2007-04-06:
I just got an Emachines computer for christmas this past year and i love it.....i used to own a Dell, (which i loved and still have) two compaqs (which suck) and one HP which in my opinion is the worst computer manufacture. that is the only computer we dont still have and that was the least oldest and it is totaly broken. Emachines are good computers mine has had no problems. i heard about the power supplies being cheap so i replaced mine myself. i would take emachines over most computer manufactures anyday. e4specially HP and compaq.
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DO NOT BUY A EMACHINE
Posted by MsHunter on 05/04/2007
I purchased my Emachine from Walmart back in November and have had nothing but problems after the 1st month. The fan ran constantly and sounded like a jet engine taking off. I have been dealing with their tech support since December. Have done 4 destructive restores, and changed settings like they suggested, and still didn't fix the problem. Sent the system in for repair, since it's still covered under the 1 yr warranty. Contacted them on the 1st of May to see what they found wrong with it, nobody knew! Received the system from FEDEX on the 3rd. Contacted Emachine to find out what was replaced, the tech didn't know. I hooked the system up last night, and guess what? It sounded the same as before it was sent in for repair. Contacted support again, still wasn't told what was replaced, and today it went back out for repair. This is my 1st and last Emachine. I will never purchase another one, and definately will not recommend anyone to buy one.

So that's my 3 cents worth!!
     
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Posted by Anonymous on 2007-05-04:
Doing a restore isn't going to fix a noisy fan. Save yourself more agony and go to a computer parts store and buy a new fan. It's easy to replace it yourself.

BTW Gateway owns eMachines.
Posted by MsHunter on 2007-05-04:
Thanks for the reply, but this system is still under warranty and i'm not buying anything to fix it myself. That's why they have a warranty on it. They can either fix it or send me my money back on the system. I talked with the DHL driver that came and picked it up today, and his emachine system is doing the exact same thing. So it is something wrong with their systems. And yes, I know Gateway owns Emachines, that's where the system goes to in Tennessee to be repaired, that they don't repair.
Posted by tander on 2007-05-04:
E-machines are very crappy computers.
Posted by Anonymous on 2007-05-05:
MsHunter, you might want to see if your state has a lemon law that applies to repairs. Usually it takes three failed repair attempts for the law to take effect. I do understand that the warranty is still in force. But if it comes back with the same problem, I'd give up on them and replace the fan myself.
Posted by sabletaz on 2007-05-05:
Even before Gateway bought Emachines they were crappy.....
Posted by Anonymous on 2007-05-05:
Could do worse, anything branded Insignia at Best Buy.
Posted by NickNick on 2007-05-06:
I own an emachines comptuer and am very happy with it. i too just got at Christmas and it never had a loud fan...it did for like 5 seconds, then it was fine......it becomes loud whenever there is a loss of power. you can fix the fan problem yourself by going into the computers bios setup (F2) upon startup. there is an option to run the computer at optimal settings. also replace your power supply because they use cheap ones. if the power supply goes it ruins your motherboard and sometimes the processor. i replaced mine myself; its easy. i have a 480 watt power supply.
Posted by Simbabe54 on 2007-05-07:
I have an emachine and I love it.I did the same thing Nick did when his fan was noisy and I have not heard the fan since.I have not had any other problems with my emachine in two years.
Posted by TNT8385 on 2007-05-10:
MsHunter, buy your own fan.

Solution solved! :)
Posted by truthurts on 2007-05-26:
YOU ALL ARE ALL STUPID. JUST LIKE MSHUNTER SAID THAT IS WHAT THE WARRANTY IS FOR. NO ONE HAS EXTRA MONEY TO PAY FOR A JOB THAT EMACHINE IS SUPPOSED TO FIX. AND TO THE TWO PEOPLE WHOSE COMPUTER WORKED FINE---JUST BECAUSE YOUR COMPUTER WORKED STOP TRYING TO DENY OTHER PEOPLE WHOSE COMPUTERS DO NOT WORK. EMACHINE COMPUTERS ARE JUNK BOTTOM LINE. IF YOU THINK SHE SHOULD REPLACE HER FAN YOU SHOULD BUY IT!! THE MAJORITY OF PEOPLE HAVE PROBLEMS WITH EMACHINES!!!!
Posted by MsHunter on 2007-05-26:
THANK YOU truthurts!!! Just finally got my sytem back from the 2nd repair, the 1st one they didn't fix a damn thing on it. This time I was told they replaced the motherboard. Guess we'll see how it works after a couple days of using it. If it starts running like crap again, it will go back for a 3rd time.
Posted by TNT8385 on 2007-06-06:
truthurts - "YOU ALL ARE ALL STUPID". I beg to differ. Good luck in english class ;). Oh and your caps lock key, please turn it off :). Thank you.
Posted by NickNick on 2007-06-16:
Truth Hurts...You have to be the STUPIDEST person i have ever heard talk.....do US a fovor and SHUT UP! no one wants to hear it; especially if it comes out of a twit like yourself.....anyways we all understand that there is problems with everything now days....things are not like they used to be in the fifties where they lasted! its a fricken fan you dorks. spend more money and get a better computer then. Problem solved. i hate morons who love to complain. get a life. as i said already. you can fix the fan sound yourself for FREE! Free is the cheapest way to go ms hunter...if you cant go into your own computers bios yourself...then you should not own a computer.
Posted by joseph03565 on 2007-07-25:
My fan runs constantly but I could care less considering it keeps my computer running cooler all the time - and that is not a bad thing - it just helps my computer last longer.
Posted by joseph03565 on 2007-07-25:
Wal Mart always has crap with electronics anyway.
Posted by firstrateconsumer on 2007-08-12:
Next time go to an Electronics store instead of Evil Walmart - I swear everything they sell there are seconds to begin with -
Posted by kchallender on 2008-02-28:
Question for Nick... Can you explain how to change the settings a little better? I want to make sure I don't screw anything up in my emachine.. Mine, too, has the fan running most of the time. I've contacted Emachines quite a few times but just get these very complicated answers back that don't seem to have a thing to do withe the fan running. I don't want to send it in for repair. I have a home based business and need my computer daily.. So, could you please explain a bit more about the F2 fix? Also, can you or anyone else here recommend the best power supply to buy... I think it may be worth switching to a better one.
Thank you :o)
Karen C
Posted by dave420 on 2012-01-18:
thanks.. i have an emachine desktop i bought at wally world 3 years ago....its run like a dream the entire time and im a tech whore...i beat my computers like red headed step children...im a firefox hound with the greesemonkey exstention enabled so litterally change my operating systems and program drivers constantly...anyways my fan went. the pc sounded like a garbaghe truck...i just went into the bios menu and optimized the power settings like nicknick suggested....nice...back to being an awesome computer again..and it only took 10 seconds to fix...*note to all. do your self a favour and take the tower casing apart and vaccum out your unit....give that pc a cleaning before you go turning the fan down with optimized settings..otherwise, knock yourself out.. e machines are great..
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Worst Quality Computer
Posted by Eh78747 on 04/17/2007
SAN ANTONIO, TEXAS -- I bought two emachines 7 months ago for my daughters. The powersupply blew out on one after 3 months. After contacting the company they refused to offer any help in trying to resove the problem. I am still trying to get my money back. The other one blew out yesterday. I took it to altech computing and they said the entire computer is toast. They have over 15 E-Machines on hand that needed to be repaired. These machines are a total waste of money and time. Spend an extra hundred dollars and get a better quality computer. These computers are a consumer ripoff.
     
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Posted by TNT8385 on 2007-04-18:
Maybe you can tell us why they are refusing to help you resolve the issue. I'm curious.
Posted by NickNick on 2007-04-19:
These computers are known for having bad power supplies. I have an emachines and replaced my power supply right away because it heard of that. When the supply goes it takes out the motherboard because it sends out incorrect voltages to the parts. its so easy to do i dont understand y more people dont do it themselves. i did. my computer is the fastest computer i have ever used runs vista premium with aero perfectly. i have a 480 watt power supply now. it came with a 300 watt which is what the processor takes for it self almost.
Posted by skijames on 2007-04-27:
We purchased 8 Emachines over a 12 month period. They all lasted about a year. All had the same problem that you describe. Power supply fails and toasts the computer. Everyone of them have died and been replaced. We went to Dells. I'm not impressed with them.
Posted by NickNick on 2007-05-07:
Posted by NickNick on 2007-05-07:
The older Dells were good i have heard from a computer repair tech that they are one of the worst computers out there now. Except for the XPS line of their computers. REPLACE THE POWER SUPPLIES IN ALL EMACHINES COMPUTERS! THEY ARE CHEAP LOW VOLATGES AND WILL RUIN YOUR COMPUTER!
google searches and this site all state that the power supplies are cheap. you can do it yourself if you know how to match up the cords inside the computer.
Posted by truthurts on 2007-05-26:
NICKNICK ARE YOU A COMPUTER EXPERT BECAUSE YOU SEEM TO HAVE ALL THE ANSWERS?????????????
Posted by NickNick on 2007-06-16:
Hey pal i happen to really like computers and do know my fair share about them.....ask my friends they all seem to be happy with the job i do on fixing their computers. anyways you dork i was just informing you on what i know about these computers and if you would read once in a while you would see too that i am not the only one who knows this stuff about these computers. Thanx
Posted by upset2007 on 2007-07-17:
I'd like to know how the story ended: has Gateway replaced your laptops yet? I have along story of failures with my 2 laptops M2350 and now one of them burnt out and the other only works on AC. Gateway is only interested in knowing if anybody got hurt, other than that they don't care and offer no solution. Unbelievable how a company with such little regard for consumers can still be on the market!
Posted by upset2007 on 2007-07-17:
NIckNick, can you please advise what should I look for when buying the new power supply? how do I know it's compatible with my laptop (M2350) etc.? Also do you know how to determine after a laptop starts smelling like burnt wire and gets extremely hot and red light comes fro the power supply, if it is totaly toasted or if it's only the power supply that needs to be replaced? Thanks for any input.
Posted by NickNick on 2007-07-22:
Upset. Hey sorry about the delayed response...i have not been on in a while. Sorry to hear about your laptops; I would be upset too. anyways when replacing the power supply match the ends and make sure the volts match as well. The smell thing most likley is jsut your power supply. my friends HP slimline computer had that very same smell you describe for like a week; then his computer just totally went out. it would power up but only remain on for like 5 mins, then turn off. It was just his power supply that was bad and it did not take out the MoBo. if yours still powers up even for like a min; then i would say its your power supply. I would not use the comptuer until you get a new power supply if possible. Hope it helps you.
Posted by joseph03565 on 2007-07-28:
Hmmm... I read on another forum the BIOS might be screwed up. EMachines laptop were built by EMachines old manufactuer - Toshiba.
Posted by upset2007 on 2007-07-28:
NickNick thanks for the input, I'll try turning it on and see what happens. I still can't believe these people can get away with selling such bad quality items!
Posted by NickNick on 2007-08-01:
Upset, whats the news with the computer? did it power up at all or.....just wondering
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StarEmpty StarEmpty StarEmpty StarEmpty Star
2 Desktop (Model EL1352-01e) Both Having Problems
Posted by Lstanford9 on 04/01/2012
We have two Emachines (EL1352-01e) desktops purchased at the same time for our family. The computers will shut down and a blue screen will appear indicating a crash dump. Sometimes it will recover on its own but mostly it will not. Sent one of the machines back under warranty twice. They did a Bios update, reseated parts and sent it back. Still had same problem after running the desktop after longer periods than they tested the unit. We are tired of the games that their customer service is playing. They refuse to replace parts at their cost and claim that there is no problem dested by their analysis.

So far we have replaced a power supply on one unit and the RAM on the other. Still experiencing issues. Probably the motherboard... This is the worst product we have ever purchased. I know there are individuals out there that stand behind this computer, however we have experienced nothing but misery.
     
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Posted by FoDaddy19 on 2012-04-01:
You often get what you pay for. Emachines aren't know for outstanding quality. And this particular model is about the basic one they make. If this thing isn't under warrantly anymore I wouldn't put much money into it.
Posted by Frances on 2012-06-17:
I have one eMachine Desktop with the SAME EXACT issues. Sent it to Acer 2 times for repairs and I STILL have the same issues. EMACHINE IS GARBAGE!! Save your money and DON'T BUY THIS PRODUCT!!!
Posted by Shan on 2012-09-20:
I have one eMachine Desktop also, same problem and already being repaired once, still the same old problem persist..
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Never Ever Buy An Emachine
Posted by Truthurts on 05/26/2007
They say everything happens for a reason and you get what you pay for. I will never buy an emachine again. When I opened the box the monitor did not even work. I called in January and they were supposed to send me a box. Five months passed by and I have still not seen that box. Every time I call I get a different call about the box. The first story they gave me was that the guys that send the boxes are on strike so they could not send me a box. Then they told me that the box was already sent to me and then they told me that they lost the box and then I was told that they could not send me a box because I need to pay first. I informed them that I had a warranty and they said that boxes were not covered under the warranty. I got so frustrated that I just hung the phone up. On top of that the CPU blew out. I had to use my own money to get the computer fixed. Then I just sold the computer for three hundred dollars less than I paid for it. I will never buy an emachine again and if they keep up with this type of service no one will buy from them. I want to give some advice if you are reading this complaint do not let emachines low price fool you. That is what trapped me. All of those computers are nothing but trash and a bunch of junk. Technical support is lousy, rude, and very disrespectful. They talk to you like you owe them something. Emachines ain't nothing and they never will be anything!!!!!1
     
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Posted by TNT8385 on 2007-06-01:
Why didn't you take it back to the store?
Posted by disbelief on 2007-06-01:
I like how you wait 5 months to do anything about it
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E-machine will not buy :(
Posted by Ruthy'scomputer on 05/12/2010
I brought a e-machine at my Wal-Mart up the street from me. I get it home and it did not have any software. it told me to REBOOT ....... Okay so I shut the computer off. Restart it. I do it two times. I call the company, sadly the young man was Indian I had a very hard time understanding him. (side note I help people learn English as a second language ESL, so I understand ascents.) He tell me to shut down the computer, restart it holding the f10 key and alt. I do this two times. He said he will send me new software. I need the computer !!"NOW"!! for my job. I went back to WAL-MART told them the story. The Staff are great people at WAL-MARt. As I was waiting another person came up with the same computer. I replied, let me guess no software?? Yes, and the fan sounds like and airplane. SORRY E-MACHINE BUT YOU DO NOT HAVE MY VOTE. I just wish companies could get people that spoke clearer ENGLISH. We all need jobs in these world however we need to be understood to help others
peace
     
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Posted by Alain on 2010-05-12:
Did Wal-Mart fix your computer or give you a working one to resolve the problem?
Posted by PepperElf on 2010-05-12:
personally i wouldn't have even bothered calling tech support on the phone, just go right back to the store.


after all you said this is a "!!NOW!!" issue (i hate that word sometimes...) but anyway... there's not much any phone tech could have done if you had no operating system.

(i'll assume by "no software" you meant "no operating system" ?)
Posted by Anonymous on 2010-05-12:
Kudos to walmart for resolving this issue.
Posted by samsung1 on 2010-05-21:
if you buy cheap you get cheap
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Emachine with Windows 7 crashes.
Posted by Bobt2010 on 02/12/2010
The machine froze up twice in the first week and the retail dealer was kind enough to replace the hard drive, which was defective.

The repaired machine simply shut down twice when I tried to start Thunderbird email client. No indication of error, just shutdown.

Windows7 also could not locate a driver for an HP Laser Printer that is about one year old. I don't recall the model, but it is a common printer sold in office and computer stores.

I'm returning th E-Machine and getting a locally built system.
Also going back to WinXP.

Windows 7 is not ready.
     
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Posted by MRM on 2010-02-12:
As PepperElf would say... BUY A MAC!
Posted by MRM on 2010-02-12:
No offense but in this particular case it is user error. You should deifinitely stay with XP because all of your programs and the printer are compatible with XP.
Posted by MRM on 2010-02-12:
PS Windows 7 is not ready ONLY to you. I, on the otherhand, am making sweet love to Windows 7 till the break of dawn.
Posted by Anonymous on 2010-02-12:
Win 7 is ready for Prime Time but not on a cheap eMachine. Get a nice locally built system using all quality parts and Win 7 will run fine. Fry's and other mega stores discount the quality name brand boxes also. Win 7 boots and runs a lot faster than XP. Just remember Win 7 loves RAM so buy all you can afford, 2 GIG at the very minimum. Good luck!

As far as a Mac goes, when was the last time you saw Mac software running on a cheap computer? Only Microsoft allows their OS on anything that will pay them a license fee.
Posted by MRM on 2010-02-12:
Good points, Superbowl!
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Poor Warranty and Service
Posted by Normm on 11/19/2009
I bought eMachines in the past and was not dissatisfied but things have changed. The warranty requires that you return the unit to a center in Texas AT YOUR OWN EXPENSE. They will not supply any shipping materials.

After they returned the computer to me it still did work. They are still refusing to pay postage etc.

THERE ARE MUCH BETTER DEALS TODAY
     
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Posted by Anonymous on 2009-11-20:
ALL manufacturers require you to pay to ship the unit to them or carry it to a service center. They are fixing it for free. They are not going to pay for postage too.

MOST computer problems are user error and can be fixed easily by searching out the problem. SO....what is the computer doing or not doing?
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No Problems
Posted by Yellowstone on 02/20/2009
I have owned an eMachines computer for four years and have had no problems with it. I have had far more problems with Dell and custom built computers.
     
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Model # T5048 - I would not recommend this computer
Posted by Saratoga on 03/30/2008
I would not recommend this computer. We upgraded & replaced an older model E-Machine with this one. At least the older model was quiet. This model is beyond noisy. When on, it sounds like a very loud wind tunnel which is not only distracting but annoying.

In my opinion, they went backwards with this model. I gave up a very quite computer for a fraction more speed. Not a great trade-off.
     
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Posted by CrazyRedHead on 2008-03-30:
I wouldn't recommend any E-Machine computer to anyone, not even a beginner.
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