eMachines Laptops

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Substandard products and no support from company or Walmart
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After we endured the hassle of Walmart's "Black Friday" sale, we bought an Emachine laptop for $198. It worked for about 3 months and then the display went dask and something looking like an inkspot was noticed in the lower right hand corner of the display. We phone the company after having to search for their phone number online(using a compac laptop) we contacted the company. Immediately they person on the phone began to tell us that the display must have been damaged by us or we are using it in extreme weather conditions. It was not damaged because when we trun off the omputer, the spot was not there which indicates it was in the machine itself. And the ridiculus explanation of operating the unit in extreme weather conditions was equally silly because it never left our home.
After this we called Walmart and they too brushed us aside telling us we need to ship the unit back to the company. We believe Walmart should be responsible for the laptops since it was purchased from them and they knowingly sold inferior products they ought to have known to be defective in materials and possible workmanship. Shame on Walmart for continuing to sell these products. If a class Action lawsuit is in the works, I am in. I am considering taking legal action against the company and Walmart myself. I don;t think they should get away with this.
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getoverit on 04/02/2011:
I googled "eMachines walmart" - the first hit took me to page for eMachines sold "exclusively at Walmart with a spec sheet, including the warranty information.

There's a footnote that seems to pertain to your situation: "Thin-film transistors in liquid-crystal displays commonly produce a small number of discoloration dots. Being a limitation of the TFT LCD technology, these non-conforming pixels are not product defects and so are not covered by warranty."

I don't think there's going to be much of a class-action suit on this one.

Maybe you weren't aware that eMachines are very low-end computers but I would imagine that you are aware that Walmart is a very low-end retailer. I would suggest that possibly your expectations aren't really in line with those factors.

That said, I do agree that it wasn't helpful for the customer service guy to allege that weather must have been a factor. I would have preferred that he simply point out that the issue wasn't covered under warranty and provide some constructive suggestions as to how to get it fixed (if possible).

trmn8r on 04/02/2011:
IMO, this issue is strictly between you and the manufacturer. getoverit found some good information tha may apply to your situation. Can it be returned to eMachines for them to verify it is what they consider "accidental" damage?

You chose to shop on Black Friday, which explains why it was a hassle. I stay home that day, and don't even go grocery shopping.

There is a saying that you get what you pay for. IMO, you should have had at least as much suspicion as WalMart regarding the quality and workmanship of what you were getting for $198.
leet60 on 04/02/2011:
Emachines laptops are manufactured by ACER. Walmart holds only responsibility during the return period for obvious issues/defects noted at time of purchase.

Emachines, and almost every laptop manufacturer will not consider this a warrantied defect.

The symptoms you present indicate either a inverter or ccfl backlight failure. The cost of replacing these will probably be more than you paid for the laptop.

Anonymous on 04/02/2011:
Emachines is a cheap brand of computers not really reliable in my opinion from people I know who have owned them mainly good for surfing the web but for $198 Your not really going to get a quality machine.

I know Toshiba sells a decent machine for about $150 more.
Anonymous on 04/03/2011:
I have that same Emachines computer.....nave never had any issues with it, other than paying more money than you for it!
simplyfeedup on 02/07/2012:
Emachines are designed to malfunction after a certain period of time. I am putting together a class action lawsuit. For those emachine fans keep buying them and when your money is taken look at the web cam and say cheese, that is if you can get to it. If interested in lawsuit contact me.
Starlord on 02/07/2012:
As far as class action suits go, they are a total waste. A lady sued Honda over the mileage she had been promised for her new Civic Hybrid. She opted out of a class action suit where the owners got $100 coupons and the lawyers made 8.5 million dollars, and she won $10,000 in Small Claims court.
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Laptop e725
Posted by on
I bought this laptop 3 months ago and have had zero problems, a joy to use, fast, reliable,
crappy speakers is my only complaint.
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oldisgood on 06/20/2011:
I had an E-machine a few computers ago. It caused no problems and I only changed it when I wanted to upgrade.
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Low Cost Laptop
Posted by on
STOCKTON, CA -- We bought an Emachine from Best Buy, and we loved the cost and we have had NO problems as of yet with the product, we recommend it.
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MRM on 01/29/2010:
I saw that particular eMachine laptop in the ad for $329 at Best Buy. Good specs. Enjoy your new laptop!
skelly39 on 01/29/2010:
I only buy eMachines-mainly because of the price, and I need to do so little that I don't need all that extra stuff. I'm on my third, but for the money, getting 3-4 years out of it is fine with me.
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Customer Service is as bad as the product
Posted by on
I've contacted Customer Service to order recovery CD to reinstall operating system. The customer reps were really rude. Moreover, they were out of the recovery CDs. I contacted them two weeks later. The same thing: customer representative is rude and no recovery cd in the stock. That was crazy. STAY AWAY FROM eMachines period.
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Anonymous on 12/23/2009:
Wouldn't the title of your complaint be about Emachines and not just customer service in general so this complaint can be found by them?
Starlord on 12/23/2009:
I agree with bearkat, the title is supposed to have the company or product. You can't even follow the format for posting, and someone has to go to the penultimate word to discover that your rant is about eMachines. Your post should be arranged in a logical sequence, rather than just a loose diatribe. Not helpful at all.
Anonymous on 12/23/2009:
You are supposed to make the cds yourself. They no longer come with the computers as most have a built in function for this very thing.
PepperElf on 12/23/2009:
get a mac
they give you the CD with the computer =)

or go and download linux. personally I rather like OpenSolaris cos it's easy to figure out which one to download. not to mention it's free
bcd on 12/23/2009:
That's right PepperElf. Go with Macintosh!
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Poorest, rudest, and a piece of junk
Posted by on
IRVINE, CALIFORNIA -- I purchased an emachine laptop for my daughter for Christmas, in 3 months the monitor just went black. I called Gateway Tech, they tried to fix it, could not, told me to mail it back to them, which I did, cost me about $25, insurance, etc. I received the computer back in about a month, same condition except they mailed it back with the back off of it. I called them again to see what was up, they did not give me an English speaking person, I could not understand them, finally was told the problem was due to customer abuse. I explained to them, that I was the one using the laptop when it went black and it was on my lap, there was no customer abuse. They refused to help. I paid $450 plus tax for the piece of junk and was told they would fix it for $495.95, big of them. I had a computer guy look at it and he said it looked like the plasma inside the monitor overheated and cracked the screen. I would highly recommend that no one purchase anything from GATEWAY, buy a DELL, they always stand by their products and will even send a tech out to your house if necessary.
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Soaring Consumer on 05/15/2009:
Does your system work when it is plugged into an external monitor?
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Don't buy
Posted by on
NORWICH, CONNECTICUT -- The other reviews you read are true! The power supply gets so hot you have to remove the battery when on AC or you will either burn out the battery or you end up having issues. I was getting these white lines all across the screen and tech support suggested removing the battery when on AC. As if that isn't admitting to a problem they know about. I've only had it a year and now I can't get it to boot! It started crashing and I restored it using the disk, got a hal error on reboot, did a full wipe and install using the disk. While down loading Windows updates it crashed and got another Windows file error on reboot.

Wiped again and it locked up on installing applications. Now it gives a can't read disk error. I knew it was a cheaper laptop and didn't expect it to be fast and powerful. I just bought it to use office, simple enough. But I did expect it to last longer than a year! I should have just bought an old Dell D600, it is slow but I know some that are working over 4 years.
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Anonymous on 12/28/2007:
I only buy those sub-$500 dollar laptops and don't really expect to get much more than year out them. My current laptop is an emachine re-branded as gateway (???) and its about 15 months old. It's a piece of junk but it still boots so I'm happy. You get what you pay for so it doesn't give me heartburn when old unreliable acts naughty. Good luck.
Anonymous on 12/28/2007:
Schmidty we found sort of a fix for laptops that overheat a lot. You can purchase a laptop cooling pad for about $20 at any office supply store. They plug into a USB port and draw the heat away from the bottom of the laptop. It's a cheap fix that often works well and will extend the life of your laptop and battery. You may also need to purchase a new hard drive as heat may have damaged yours, they are not to expensive right now, $100 will get you a quality larger HD. You can get 40gigs for about $50. Hope you get it fixed.
Anonymous on 12/28/2007:
If you are literally using your laptop on your lap, make sure there is room for air to move between the bottom of the laptop and your lap. It's best not to use a laptop directly on a soft surface such as a pillow or your lap. Put a board or one of those lap pads that superbowl mentions - it's amazing what a difference that makes! Plus, you don't burn your legs!
Anonymous on 12/28/2007:
Good stuff cherpep. I voted yours the 'Best Answer'.
Anonymous on 12/28/2007:
I agree, solid sound advice is always better than a bunch of babble about heartburn. Try keeping the unit cool and see if that helps. If there are still problems have the HD and mother board checked out at a local repair shop. They should only charge about $35 for a diagnostic.
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