Poorest, rudest, and a piece of junk
IRVINE, CALIFORNIA -- I purchased an emachine laptop for my daughter for Christmas, in 3 months the monitor just went black. I called Gateway Tech, they tried to fix it, could not, told me to mail it back to them, which I did, cost me about $25, insurance, etc. I received the computer back in about a month, same condition except they mailed it back with the back off of it. I called them again to see what was up, they did not give me an English speaking person, I could not understand them, finally was told the problem was due to customer abuse. I explained to them, that I was the one using the laptop when it went black and it was on my lap, there was no customer abuse. They refused to help. I paid $450 plus tax for the piece of junk and was told they would fix it for $495.95, big of them. I had a computer guy look at it and he said it looked like the plasma inside the monitor overheated and cracked the screen. I would highly recommend that no one purchase anything from GATEWAY, buy a DELL, they always stand by their products and will even send a tech out to your house if necessary.