I recently bought a eMachines computer from Best Buy. I was so excited when I got home to open it up. When I opened the box, looking for instructions all I got was a sad excuse for instructions. It was a paper that barely explained anything. And if that was bad enough, I couldn't get on the internet. At first I thought it was Comcast so I called them. But then I contacted eMachines (via chat) and they made me download a file. It worked fine then.
The next day, the internet stopped working! I tried everything! So I contact them again and the person tells me to do a system restore. I thought he was crazy because I had just bought the computer the day before, but I comply and do that. And after 3-4 hours of trying to get it to work (after the restore) I talk to someone who FINALLY tells me that I DON'T have a wireless card in my computer. If I had've known this earlier I would've taken the computer back. I would NOT recommend this company to ANYONE. Save up for a Dell computer. It may be pricey but at least you'll get a quality computer.
I needed another laptop, so I went to Wal-Mart. I selected the eMachines e525 laptop with full Windows 7 and a trial version of Microsoft Office Home and Student 2007. I had some troubles backing up the system as it would not format the disk. I use an online back so I didn't think much of it. When the Microsoft Office trial expired, I tried to convert it to the full version. The website defaulted to was invalid, so I tried to go directly to Microsoft. I was referred to the new 2010 version, and tried to purchase it. The site would not properly accept my order, so I ordered the product key direct from Wal-Mart for the 2010 version.
After several attempts to install it according to instructions, I had to call Microsoft. After days of wrangling with customer service, I was advised that the Windows 7 had a corrupt Windows Installer file. Even though it was a software problem, Microsoft said I had to go through the equipment manufacturer to get it fixed. I contacted eMachines (Gateway/Acer) for assistance. The service representative referred me to a site for reinstalling VISTA saying it would work the same with Windows 7. The instructions provided were faulty. When I later tried to access the instructions again, the web page had been removed.
I called eMachines support again. I was advised that the machine was still under warranty, but since it was a software problem, not a hardware problem; it would have to be referred to the Pay For Support Team for special handling. eMachines does not stand behind its warranty and Microsoft will not stand behind its software unless purchased directly from them, even if properly licensed.
I have bought a T5212 eMachines Computer about 2 Years Ago... I HAD TO REINSTALL MY OS LIKE AT LEAST 100 TIMES - NO KIDDING. Always the blue screen, doesn't boot up, Motherboard sucks ass... TECH SUPPORT TALKS TO YOU LIKE YOU OWE THEM $500!!! Like a week ago, my computer wouldn't boot up, so I reinstalled my OS AGAIN! Then it would go up the Windows screen, and then restart, and it keeps doing that...
I knew eMachines is BS, but I still took my time to chat with them. I ran out of warranty so they said I had to call someone and pay $129.99 for 90 Minutes of talk time... That's how cheap they go for money... DON'T BUY FROM eMachines, unless you want paper bags recycled into metal and being sold... You are just feeding them money!! GET ON YOUR FEET AND SAY NO!
SHELBY TWP, MICHIGAN -- My 14 month old eMachines is now experiencing Hard Drive failure. I have taken it to 2 computer repair shops - each has quoted me approximately $300 to replace the Hard Drive. I called eMachines customer service to inform them of my problem, which was a waste of time. I was told that my 12 month warranty had expired, and if I wanted to complain I could call another number where I could PAY BY THE MINUTE TO COMPLAIN! Are you kidding me?
In my opinion this is a very poor product with a terrible customer service department. I was also told by the repair shop that eMachines are notorious for this type of problem as well as having bad motherboards. Don't waste your money!
ROME, GEORGIA -- I was told by everyone that "eMachines" were cheap and very unreliable computers. I believed them for a while. I did a little research, and found out that "eMachines" was bought by "Gateway" and also merged with "Acer", to become the world's 3rd largest computer manufacturer. Since 2004, "eMachines" started using reputable and reliable hardware and components in their computers. It is true that "eMachines" used to be a "unreliable" computer. It is also true that now "eMachines" is a very reliable computer with good components and one of the very best computers out there. For the money you can't beat it.
I paid 523.00 tax and all, for the computer I'm using now. It's a et1641-02w "eMachines." It has a Dual core Celeron processor. 2 gb's of ram, and 320 gb harddrive. That is a LOT! I have had a very good experience with this computer. Remember, since the year 2004, "eMachines" took on a new look and way of representation. They are simply a "Gateway" with a "eMachines" logo.
SHOREVIEW, MINNESOTA -- The company performed a necessary repair to our computer for which we paid approximately $290. When the computer was returned to us, the original problem was fixed, but the entire system started randomly shutting itself down. We returned the computer again, to have the new problem fixed. When it was returned to us, the same problem existed - the computer was not reliable to work with, because it would shut itself down in the middle of activities. We returned the computer a third time, and the problem still was not fixed. The company's only response is to tell us to continue sending the machine in, and they will continue to try to fix the problem.
We believe that the company should be able to repair this problem, which never existed before the company worked on the computer in the first place. The amount of computing time lost due to this problem, and due to sending the computer in repeatedly for repairs, is ridiculous. Furthermore, when we called the corporate office to complain about the problem, the "customer service" representative with whom we spoke was very rude and condescending. His name was **.
We reported this company to the Better Business Bureau and the final rebuttal from eMachines/Gateway blamed me, the owner. Although the original problem may have been my fault, I paid to have this fixed, and the new problem did not develop until the company returned the computer to us the first time. We were extremely disappointed with the quality of customer service from this company, and with the response of both eMachines and its parent company, Gateway Computers, and we will never again purchase products from either of these companies.
REPAIR DEPOT -- I sent my machine in to be repaired 2/22/06 under the extended warranty, after waiting three weeks for some kind of response I finally called to inquire about the progress. I was told that they replaced the motherboard twice and the power supply twice and the CPU and could not get it running and to try back in a week. I called back in two weeks and was given the same story of replacing all the parts again. I mentioned that they had already used that excuses and wanted to know what the problem was. They basically told me I had to wait till it was done and that was it.
Two weeks later I called the warranty office about buying a ESP plan and asked how long a worse case repair would take and she said 7-10 days at the very most. When I mentioned they had mine for almost 2 months she instantly switched me to a supervisor whose job it is to get me off the line and told me there is nothing he could do!!! Please do not buy a eMachines - they cannot fix their own machines and do not waste money on an extended service plan!!! Find a good local repair shop and save time and money!!! PS (I still don't have my computer back.)
CALIFORNIA -- I purchased a eMachines on sale at Target, in Fairfield, CA in October 2009. By February 2010, the CD went out, then the sound. It was still under warranty. The company said I need to delete all my added programs, send it to them at my expense and they would fix it. Well since I only paid $345.00 for the computer and it cost around $45.00 to send and my programs I added were around $200.00 it wasn't in my opinion worth me sending them it. They should have replaced it. To this day I have a messed up system still under warranty that stinks, won't be repaired. I guess the old saying is true - you pay for what you get.
Bought an eMachines from Wal-Mart back in Nov 09. Volume has not stayed up since day one. "D" drive has failed twice. eMachines customer service is a joke. After repeated e-mails and phone calls to their hack technicians in India, I am told machine must be packed up and shipped (on my dime of course) to Texas for repair.
This computer started giving me problems after only 3 weeks out of the box. Wal-Mart will only stand behind their computer for 15 days from date of purchase. Evidently they know they sell junk. I urge everyone reading this to run - don't walk away from eMachines computers. I have also come to the conclusion that Wal-Mart cannot be trusted for quality merchandise.
Well this computer was purchased in 2006, all in all it's not that bad. The computer was on the very low end side. I did not purchase it though - my mom did and I bought it from her for 50 bucks but the price she paid for it was almost 300. I found this ridiculous why this low end machine cost close to as much a medium-high end gaming computer cost well over the years.
I have slowly upgraded it. Now it has a dual core cpu @ 3.0GHz, 2GB RAM, GeForce 9400gt 1gb graphics card, and a new case. All that's left is the heat sink fan and motherboard which still limit this computer greatly... The onboard chipset was a ATI Xpress 200 series which ATI does not support the drivers for anymore. The cpu fan is very low end and extremely loud - any process you put on the cpu this thing goes off like a helicopter.
However for being almost 4 years old the motherboard is still in great shape (the d101ggc as Intel refers to it). This has been my learning computer and it has taught me a lot though.. I would never buy an eMachines again nor any other retail computer.