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Bad Motherboards
By -

INDIANANAPOLIS, INDIANA -- eMachines motherboards will fail. Do you like to pull your hard earned money from your pocket and buy a computer just to find out that the computer you bought from eMachines or Gateway has no warranty? Well this has happened to many of people around the world. Just remember, you get what you pay for and with eMachines it's not a lot, expect a lot of lies from them.

I have had 7 eMachines fail with bad motherboards and even had one fail at 10 months old. They just blew me off till the warranty ran out and then sent me a notice that it was out of warranty and gave me a link to their site to order a new one like I would pay for another board that might not last the 10 months again, I think not. You just might be one of the people stricken with the eMachines blues like me.

First you might notice that you're getting a lot of weird errors or system crash reports or the PC just freezes up on you or it will not make it past the eMachines boot screen. What I found out about these nasty motherboards is that they use bad capacitors on them and they will either leak or just explode inside the case. I do not like trying to call them because they want to charge you $20.00 to your credit card for each call for service. They will put you off or just tell you to use the restore discs that came with your pc and just destroy all your data but a lot of the time it's your motherboard and doing a restore will just make you lose all your data and will not fix the problem.

If you e mail tech support they will tell you the same thing but some people only have one pc and can not even get online to do this. These people at support are nothing but a waste of a skin bag. The best thing to do is to go buy a aftermarket motherboard non eMachines and install it and reinstall your Windows back on the pc and be done with it. Warning to people that do not know, you will need a new Windows disk for this and not the restore cd. The restore cd will no longer be any good.

A good motherboard to put in these silver and black cases is a MSI motherboard. If yours has the Intel Processor in it go with the Intel type board from MSI so you can still use your processor. Or if yours came with a AMD go with it. Some of the newer ones like I have had the AMD motherboard in it but when my motherboard burnt out it took the processor with it so I just went with a Intel Pentium 4.

Just remember you will never be satisfied with the support team from eMachines or Gateway. The best way to hurt a company is not to buy from them and to spread the word not to buy from them. It is your choice so do a Google search on eMachines motherboard defects before you buy one. I just got off the phone with someone at corporate office and he said that he could not help again so ** them. DON'T BUY A EMACHINES OR GATEWAY COMPUTER.

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DO NOT BUY!! Buyer Beware
By -

Bought for a Christmas present for my son at Wal-Mart's Black Friday Sale. It crashed within a week. Wal-Mart wouldn't replace or exchange it. Had to fight through three tech's at eMachines to get them to take it back and then had to pay almost $30 to ship it to them through UPS. Still have no idea what they plan on doing but, we will never purchase another one in this household.

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Junk
By -

We bought 2 eMachines - one 2 years ago and the other 3 years ago. Both the computers have blown motherboards. These are not the only eMachines I have owned - the first one did the same thing. Yes you would have thought I would have learned a lesson, but now I have I will never buy another eMachines... Our MIS dept told me these computers were junk and I should have listened.. Lesson learned...

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No Drivers; Lousy Customer Support
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BURLINGAME, CALIFORNIA -- I have an old eMachines T2885... hard drive failed. So I restored the OS using the restore CD. Everything installed fine... except drivers for the ethernet, video, sound. So I called eMachines/checked their website... Bottom line... no drivers since it's out of warranty unless I want to pay for support. Damn, that sucks... looks like it's Linux from here on out...

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Emachine Failure HDD, RAM motherboard
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Simply put: DO NOT BUY AN EMACHINE COMPUTER. It will eventually cost you more in frustration and time than the cost savings. I have had RAM, motherboard and most recently Hard Drive (0200 Failure Fixed Disk) failure. And if you own one that is currently working, I STRONGLY recommend that you backup your data immediately and abandon using it for anything critical. GOOD LUCK!

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Warranty Is a Joke.
By -

I purchased this computer only a few months ago, and now I am having an issue with the software which runs the USB drivers. I purchased a broadband modem which works perfectly on any other computer. This computer doesn't remember that I already installed this device between uses. I called eMachines technical support, and they confirmed that my computer is still under warranty, yet they want me to pay to even have the problem diagnosed. This is ridiculous. Why even say the device has a warranty when you won't cover any of the problems it has?

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Warranty Is Ridiculous
By -

The warranty is so hard to get you will GIVE UP and I'm sure this is what they planned. You cannot get through to a person for love nor money. I for one am giving up and will just pay for the repair myself.

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No Complaints - Probably Buying Another One
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MANAHAWKIN, NEW JERSEY -- My e-machine died yesterday. I know I didn't pay much for it - can't remember the price. Lasted for what seems around 7 years. Looking online for a replacement. I find myself gravitating towards the e-machines models.

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No Problem
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PALOS HEIGHTS, ILLINOIS -- I bought the 5230 processor for home use and I have not had any problems with it at all. The price was right and it seems to be fast and I would recommend this to any of my friends. My sister has a different model Emachine and she loves it also.

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eMachine/Gateway Repairs and Customer Service Are the Worst!
By -

Computer began to experience power problems in late June. After dealing with technical assistance for over three weeks, I was instructed to send my computer tower to the repair depot in Dallas for warranty repair. Computer was shipped to eMachines on 8/1. Inquired on status of repairs on 8/17, and was told they had not received it. Called back on 8/19 and was able to show through FedEx tracking number that it was received by repair depot on 8/2, and they agreed to escalate the problem to a supervisor.

Called again on 8/23 to follow up and was told by supervisor Hiram that supervisor Nathan had reviewed escalation, but there was no record of action. Hiram agreed to call or e-mail in 2-3 days with a status report. When not contacted by 8/31, called again and was told by agent that an unnamed supervisor needed another 2 days to investigate. Called again on 9/2 and was told by supervisor Jacob that there was no information from the repair depot, but he e-mailed me later that day that they had found the computer, logged it in on 9/1, and would repair it promptly.

Called on 9/13 and was informed by agent that supervisor Brian said it was to be shipped out to me on 9/14. When not received by 9/22, called again and supervisor Lance said that the records were still muddled and that it would have to be referred to a higher level headquarters supervisor who I must call on 9/23. When I spoke to corporate supervisor Don on 9/23, he informed me that my computer had been destroyed (lost or refurbished) by the repair depot and could not be returned to me. He promised to call me the afternoon of 9/26 with a proposed resolution, but failed to.

He did call me on 9/27 and informed me that eMachines would only provide a refurbished version of my original model without my upgrades of an 80 GB hard drive and 128 MB video card, even though eMachines did not warn that computer could be destroyed in the repair process, since I no longer had receipts for those items. I was given no recourse, apology, or consideration for my lost equipment, data, and the considerable time and expense I spent attempting to address eMachines error.

The refurbished computer arrived on 9/30. I sent a certified letter to the VP for Customer Care on 9/28 outlining these problems and asking for more appropriate compensation for my damages. A Gateway Executive Response Specialist sent a reply on 10/8 denying my request.

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1.5 out of 5, based on 2 ratings and
37 reviews & complaints.
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eMachines
14350 Myford Road
Irvine, CA 92606-1002
877-566-3463 (ph)
www.e4me.com
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