Unbelievable! My hard drive crashed, so I installed a new one. I reinstalled the O.S. (Windows Home) step by step and entered the license key as printed on the official Microsoft hologram tag on the back of the computer. Online, Microsoft wouldn't accept this key. So I called and used the "authorize by telephone" option, pressing in what seemed like a hundred numbers, and typing other validation numbers into the screen. Still no good. I then had to call other Microsoft phone numbers and got bounced around until I found someone who said it's an eMachines problem, call them.
I just spent almost an hour chatting online with first, a support rep, and then finally a supervisor at eMachines, who insist I have an invalid serial number (hello, it has their logo and it's stuck on their computer)! They suggest I pay for another copy of Windows at retail pricing or go to Microsoft for help! HELP is right! I'll never buy another eMachines in my life and I hope no one else out there will.
I called the customer service number on my set of system restore CDs given on the package that came with my eMachine. I was given the telephone number of emachine.com 408-273-0858 and had to give them all of my registration information, my serial number, all that jazz. After about 30 minutes of answering their questions, I was told that they didn't have them anymore for my eMachine. It was one year too old. I have tried everywhere to find them. Why do they not have a restore disc set that works on all eMachines? They did not offer any help.
KENOSHA, WISCONSIN -- I have a T5048A eMachines computer which I got last year about this time. This is the computer with totally different specs that it lists. I have DDR2 memory installed on this computer and its reporting it still in single channel mode. Any ideas why? I bought two identical pairs of 1 gig, 667 mhz of ram. They have identical serial numbers. It's reporting it as having 2048 mb of memory so all the memory is in use. I had two 512's mb or ram installed in here at first but they had different speeds and they two were in single channel mode. In bios I am unable to find a switch that lets me switch it to dual channel.
Anyone have any ideas what is causing it to still be in single channel mode? This computer came with an Intel board with the ATI chipset. It has a P4 3.0 ghz with HT, and am using Vista Premium. I also added a sweet ATI video card, could that be the reason? Any help would be appreciated. Thanks!
B.H., CALIFORNIA -- This is the first time I have ever written a review like this; that is how strongly I felt I needed to tell people to STAY AWAY FROM THIS COMPANY! Like a previous member, I have been without my computer for MONTHS. I am in the midst of sending my machine back for the 3rd time (the first time they sent it back to me, it wouldn't even turn on!). I spoke with Gateway Corporate about a replacment, and spoke to the RUDEST CUSTOMER SERVICE SUPERVISOR I have ever dealt with. She should be serving meals to prisoners. Anyway, stay away... FAR, FAR AWAY!!!!
With all the negative info floating around, I must say I've been perfectly happy with my eMachine, which came with a flat-screen monitor and all the usual goodies for a very economic price! The system so far is blazing fast and has given me no problems at all.
And Kudos to Best Buy for exchanging it and swapping the hard drives for free and quickly, without asking any stupid questions like "Did it stop working only after your electric box was struck by lightning and caught on fire?" :)
Overall very happy thus far, with a bottom line under $700 I have a very sturdy machine, it would seem.
HORSHAM, PENNSYLVANIA -- I would like to put a post in and say that eMachines is a solid PC. I have been a PC repair tech for the last 6 1/2 years and am very please with eMachines. The older ones did have some issues and personally I did not prefer them over just about any other PC. But, the newer PC's are very solid, stable PC's. Emachines uses good hardware, so you will often find MSI and other top manufacture motherboards. I have seen 1 known issue with the T-series: The power supply often go bad and put out the incorrect voltage which often leads to a defective motherboard. In this case, both need to be replaced and sometimes even the CPU. So....stop the eMachine hating and use some common sense. If you have a problem, right away the manufacture sucks??? Half of the problems posted are caused by the users....spyware, virues....all user problems. So, if we are picking sides, sign me up for eMachine...a solid PC manufacturer. Thank you.
INDIANANAPOLIS, INDIANA -- eMachines motherboards will fail. Do you like to pull your hard earned money from your pocket and buy a computer just to find out that the computer you bought from eMachines or Gateway has no warranty? Well this has happened to many of people around the world. Just remember, you get what you pay for and with eMachines it's not a lot, expect a lot of lies from them.
I have had 7 eMachines fail with bad motherboards and even had one fail at 10 months old. They just blew me off till the warranty ran out and then sent me a notice that it was out of warranty and gave me a link to their site to order a new one like I would pay for another board that might not last the 10 months again, I think not. You just might be one of the people stricken with the eMachines blues like me.
First you might notice that you're getting a lot of weird errors or system crash reports or the PC just freezes up on you or it will not make it past the eMachines boot screen. What I found out about these nasty motherboards is that they use bad capacitors on them and they will either leak or just explode inside the case. I do not like trying to call them because they want to charge you $20.00 to your credit card for each call for service. They will put you off or just tell you to use the restore discs that came with your pc and just destroy all your data but a lot of the time it's your motherboard and doing a restore will just make you lose all your data and will not fix the problem.
If you e mail tech support they will tell you the same thing but some people only have one pc and can not even get online to do this. These people at support are nothing but a waste of a skin bag. The best thing to do is to go buy a aftermarket motherboard non eMachines and install it and reinstall your Windows back on the pc and be done with it. Warning to people that do not know, you will need a new Windows disk for this and not the restore cd. The restore cd will no longer be any good.
A good motherboard to put in these silver and black cases is a MSI motherboard. If yours has the Intel Processor in it go with the Intel type board from MSI so you can still use your processor. Or if yours came with a AMD go with it. Some of the newer ones like I have had the AMD motherboard in it but when my motherboard burnt out it took the processor with it so I just went with a Intel Pentium 4.
Just remember you will never be satisfied with the support team from eMachines or Gateway. The best way to hurt a company is not to buy from them and to spread the word not to buy from them. It is your choice so do a Google search on eMachines motherboard defects before you buy one. I just got off the phone with someone at corporate office and he said that he could not help again so ** them. DON'T BUY A EMACHINES OR GATEWAY COMPUTER.
Bought for a Christmas present for my son at Wal-Mart's Black Friday Sale. It crashed within a week. Wal-Mart wouldn't replace or exchange it. Had to fight through three tech's at eMachines to get them to take it back and then had to pay almost $30 to ship it to them through UPS. Still have no idea what they plan on doing but, we will never purchase another one in this household.
We bought 2 eMachines - one 2 years ago and the other 3 years ago. Both the computers have blown motherboards. These are not the only eMachines I have owned - the first one did the same thing. Yes you would have thought I would have learned a lesson, but now I have I will never buy another eMachines... Our MIS dept told me these computers were junk and I should have listened.. Lesson learned...
BURLINGAME, CALIFORNIA -- I have an old eMachines T2885... hard drive failed. So I restored the OS using the restore CD. Everything installed fine... except drivers for the ethernet, video, sound. So I called eMachines/checked their website... Bottom line... no drivers since it's out of warranty unless I want to pay for support. Damn, that sucks... looks like it's Linux from here on out...