DUBLIN, OHIO -- I recently stayed at the Dublin Embassy Suites. Cold food, over booked, very loud, and the pool was closed. . Management refused to do anything about any of the problems. I took my grandkids who were ... read full review2 Replies - Latest reply on 04/29/2011
Embassy Suites Louisville...
LOUISVILLE, KENTUCKY -- Stayed at Embassy suites on Friday...ask for Late check out when I check in and they told me to come back in morning. SO I go back Saturday morning and ask again...the so called Manager says that he ... read full review14 Replies - Latest reply on 11/30/2009
Quality of Service
BOCA RATON, FLORIDA -- As an all-suites hotel, it should cater to families. However, breakfast service ends at 9:30am weekdays, far too early for families on vacation. The food quality is excellent, but the line for the food ... read full review7 Replies - Latest reply on 06/04/2009
Do NOT stay at this hotel!!
ORLANDO, FLORIDA -- Here is a letter I sent to Hilton - not once, not twice, but three times. Three months later, and still no response. Maybe they will see this review and finally get back to me. This hotel will RUIN ... read full review3 Replies - Latest reply on 03/08/2013
Poor Customer Service
LAS VEGAS, NEVADA -- We stayed at the Embassy suites in Las Vegas on July 20th thru July 22nd, we had a flood on the 3rd floor and some of the water came into our room, they brought a big fan to our suite which needed to ... read full review3 Replies - Latest reply on 08/04/2012
For the price the food was terrible... The clue was how fast came out... The rice was undercooked and the chicken tasted like frozen food microwaved! The pizza was very oily. 1 Replies - Latest reply on 04/16/2012Add reply
Worst experience in a hotel
We reserved a city-view suite online, during check-in and with much excitement, we inquired as to whether city- or logan square-view was better, ONLY then we were told that neither was available! This ... read full review1 Replies - Latest reply on 09/28/2011
Stay left a bad taste ...
AUSTIN, TEXAS -- Staff at Embassy Suites at 300 S Congress in Austin left me with such a bad taste that I wouldn't return if given a free weekend. Our room's couch cushions were flat, springs were broken and the fabric ... read full review
DALLAS, TEXAS -- I recently booked a weekend for our 10 yr. anniversary at the Embassy Suites Dallas Hotel (North Dallas). The hotel included the sweetheart pckge. with our stay which included chocolates, wine, etc. ... read full review1 Replies - Latest reply on 06/22/2009
LINTHICUM, MARYLAND -- I joined the pool membership at the Embassy Suites Hotel in Linthicum, MD. After a week of no heat, I called to speak to the Manager of this hotel and was treated with absolutely no respect and, in fact, was treated very rudely. I asked that I be informed when the pool would be fixed and was told that this was not his job and it would be done whenever.
I travel quite extensively and will make it a point to keep this chain of hotels (including the parent company - Hilton Hotels) in mind.
TAMPA, FLORIDA -- I lost My job to spanish speaking non-American 2 days after I trained them and the reason they gave me was I had poor job performance so I wrote them this letter below and went back and got referance/names ... read full review9 Replies - Latest reply on 08/29/2007
I've recently cancelled a reservation with you .Your representative promised a refund. Till today i have yet to recieve my refund.
To help keep me as a potential future customer, I would like the following:
I want my refund
At the very least I would like a response from your company regarding this incident. Thank you for your time.