LOUISVILLE, KENTUCKY -- Stayed at Embassy suites on Friday... ask for Late check-out when I check in and they told me to come back in morning. SO I go back Saturday morning and ask again. The so-called Manager says that he cannot allow it. So two hours later I am down in lobby and I watch an older gentlemen approach him and I hear him ask for a late checkout... HE GIVES IT TO HIM.
So, I walk back up to him and ask him why he allowed him to have a late checkout and not me... he can't give me a reason. FOR THE MONEY DON'T STAY HERE!! You can pay half the rate and stay at the HYATT PLACE which the rooms are just as nice. WILL NEVER STAY AT THIS HOTEL AGAIN!!! Oh and the bathrooms are only average and furniture is worn in the rooms.
CLEVELAND, OHIO -- We had a wonderful stay at the Embassy Suites. We were greeted by a hotel associate before we even checked in and everyone was very friendly. The Hotel offered an evening reception and made to order breakfast and they made sure we were aware of it and the location, as well as the locations of the other features. The room was beautiful, overlooking the tennis courts. The beds and pillows were fluffy, clean and comfortable.
The room was quite large. Both areas of the suite included a large TV so there was no conflict about what to watch. There was a microwave, refrigerator and sink in the suite area as well. It looked as though it had been recently remodeled. Their shuttle service took us to our event in a friendly and efficient manner. There was a large crowd for breakfast, but the staff were quick to clear off the tables so we didn't have to wait for an available table.
We used their valet parking service (it's extra, but I felt well worth it) and when we checked out, he brought our car to us and offered to give us directions to the interstate.I felt the suite was a great value for the money and was very pleased with the hotel, the staff and the services.
Total disaster! I had planned on taking my daughter to her first concert in Cleveland, OH. I went on line and booked a room through the Embassy Suites website and felt I was getting a good deal. Sadly, the concert was canceled. I thought about taking her to a different location and staying again with Embassy Suites and adding a night as I would be traveling further. I started by calling their customer service, but was told I could do nothing about changing the reservation because I had used the special on line rate where I couldn't make a cancellation or modification to the reservation.
I was told that since I used the special internet rate, it had already been billed, the money had gone directly to the hotel in Cleveland, and there was no way to reverse the charges. I asked to speak to a supervisor and was put through to a voicemail. I left a message and the call was not returned. Later in the day, I called again and asked to speak to the supervisor. Again, was put through to voice mail and the call that was not returned. I called Embassy Suites corporate office, which is part of the Hilton hotel chain. Got voicemail and left a message. I did receive a call back, but was told again that there was nothing I could do to change the reservation.
I asked if there was someone else I could speak to, seeing as though I merely wanted to change the reservation to a different city and spend an additional night. Embassy Suites would still receive my money and then some since I was adding a night. I was told that they would forward my concerns to someone else and they would return my call. I never got a return call and now I'm paying for a room I won't use. Sadly, this also means I can't afford to go to the different city. This whole ordeal has left me very disappointed with Embassy Suites and the Hilton brand hotels.
I will never use a Hilton brand hotel and I will certainly exercise caution when booking a room online. My advice to anyone using Embassy Suites or a Hilton brand hotel is to read the fine print clearly and realize that a good deal might lock you into something you might not actually use. They are very unwilling to allow changes and you certainly won't get your money back. It's incredible that they do not allow for a change in the reservation, even if it means they will receive more money in the end. It's also shameful that they have no vested interest in their guests to even return phone calls.
TAMPA, FLORIDA -- I would like to speak with someone about an issue I am having with my former place of employment. I was fired on Jan 23, 2007. I was told that it was because poor job performance but I am sure that I was discriminated against by my supervisor. I was working at Embassy Suites Downtown Tampa. I am African American and my supervisor was **. She constantly put me down and talked to me like an idiot. She said I had a problem because I did not speak Spanish and that if I wanted to succeed in my job I should learn.
I personally trained six other fellow employees and one supervisor flawlessly. It was not a part of my job to do so, I did it because she said I had to and she was of no assistance to me. I was never wrote up or reprimanded for any type of behavior. I am also disabled based on an impaired mental capacity. Even with the disability I preformed my job flawlessly. This can be proven by statements made from other supervisors, managers, customers and employees.
I am not the only employee that this has happened to and all the other employees as well as myself has been replaced with a hispanic worker and many time these persons' English language skills and job performance was very poor even after a period of time on the job. I enjoyed my job. I would like my job back or to seek restitution if I cannot have my job back. I have a family to support and my disability check does not cover all expenses. I feel deeply hurt and upset that this has happened to me. There are a few other points I would like to make but I can wait until I speak to someone. If you can be of assistance or lead me in the right direction I would be thankful.
LINTHICUM, MARYLAND -- I joined the pool membership at the Embassy Suites Hotel in Linthicum, MD. After a week of no heat, I called to speak to the Manager of this hotel and was treated with absolutely no respect and, in fact, was treated very rudely. I asked that I be informed when the pool would be fixed and was told that this was not his job and it would be done whenever. I travel quite extensively and will make it a point to keep this chain of hotels (including the parent company - Hilton Hotels) in mind.
BOCA RATON, FLORIDA -- As an all-suites hotel, it should cater to families. However, breakfast service ends at 9:30 am weekdays, far too early for families on vacation. The food quality is excellent, but the line for the food is quite long. At 9:30 all food service ends, so late-comers don't get fed. Not even a cup of coffee as so many other less expensive hotels offer in the lobby. If you want coffee you have to buy it or make it yourself. Also, only wireless internet service is available for $10 a day in rooms, but connectivity is poor or non-existent. Other hotels offer it for free, and even offer ethernet connections. Not an option here.
The business center has 2 computers and a printer available, but you need a major credit card to use them. This hotel is an OK value, but by no means fabulous. The suites are great for families with children, but the service and amenities are better suited to business people on an expense account. I'm not likely to recommend it to either type of traveler.
LOS ANGELES, CALIFORNIA -- I've recently cancelled a reservation with you. Your representative promised a refund. Till today I have yet to receive my refund. To help keep me as a potential future customer, I would like the following: (1) I want my refund; (2) at the very least, I would like a response from your company regarding this incident. Thank you for your time.