Embassy - Page 2

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1.3 out of 5, based on 3 ratings and
17 reviews & complaints.

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Embassy Suites Louisville...
Posted by on
LOUISVILLE, KENTUCKY -- Stayed at Embassy suites on Friday...ask for Late check out when I check in and they told me to come back in morning. SO I go back Saturday morning and ask again...the so called Manager says that he can not allow it. So two hours later I am down in lobby in I watch an older gentlemen approach him and I hear him ask for a late check out..HE GIVES IT TO HIM. So I walk back up to him and ask him why he allowed him to have a late check out and not me...he can't give me a reason...FOR THE MONEY DON'T STAY HERE!! You can pay half the rate and stay at the HYATT PLACE which the rooms are just as nice.

WILL NEVER STAY AT THIS HOTEL AGAIN!!!!!!!!!!!!!!!! Oh and the bathrooms are only average and furniture is worn in the rooms.
     
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Anonymous on 11/28/2009:
Well you don't know if the older gentleman might have slipped him a $20
Ponie on 11/28/2009:
'...bathrooms are only average and furniture is worn...' And this was perfectly acceptable until you were told 'No?'
Anonymous on 11/28/2009:
Did you research ahead of time? Call and ask about late checkout before booking? And if you knew the Hyatt was half the price, why not just stay there.

No offense, I agree, inconsistency is annoying. However it is always best to research and ask in advance, IMHO.
Anonymous on 11/28/2009:
Ponie, of course. I love how it's thrown in at the end, as an afterthought.

Anonymous on 11/28/2009:
My experience with asking for late checkouts is that you never get a definite answer. It always depends on the room availability at the time and they have always told me I need to ask on the morning of the checkout. If they don't need the room for an arriving guest, they usually tell you OK and then tell housekeeping not to make up the room until after you leave. Some hotels make a small charge. Some do it as a favor to members of their clubs like HHonours for Hilton or Priority Club for the Crowne Plaza group or Wyndham Rewards for the Ramada group. To the OP, you don't know if the older gentleman was a member of their club
Anonymous on 11/28/2009:
(BA) James
nctraveler on 11/30/2009:
I amazed at the responses most of you give....esp raven and ponie. Makes me think the response was giving by the manager I spoke with. Ponie..seeing that I never have stayed at this embassy suites....I thought it would be helpful for other travelers to know that the bathrooms are average and furniture was worn...SO I WOULD HAVE NO WAY OF KNOWING THAT PRIOR TO MY STAY. I have stayed in over 1000 hotel rooms and have NEVER not been giving a late check out when requested. The FACT that the manager gave someone a late check out after I requested it is a PROBLEM raven2002. I would have been happy to have paid an additional fee...by the way after I approached the manager a third time to complain he was ready to allow a late check out when I told him I would be speaking with Management...but I had already made other arrangements.
spiderman2 on 11/30/2009:
Was your reservation directly with the hotel or did you use a third party site? I wonder if that has any bearing on the situation.
PepperElf on 11/30/2009:
! o no we were found out! yep we're all the manager!

not really sure which company this is but... anyone who disagrees with the OP must be the manager. which means I'm the manager too!


but seriously...
99.99% of the replies are from people with no ties to the company. it IS possible in this reality that someone might disagree with a letter.

though ponie has an excellent point
would the condition of the rooms magically be "good" if they had told you "yes"?
Anonymous on 11/30/2009:
nctraveler don't be amazed. There are a handful of people on here that no matter what always side against the OP. If the manager had bludgeoned a six year old with a tickle me elmo doll there are those on here who would blame the child for provoking the manager. It's actually comical to read the leaps of logic they make in order to reinforce their abused too many days as a front line worker mantra that the customer is ALWAYS wrong. You just got to consider the source.
goduke on 11/30/2009:
It could have been that the guy who got the late check out has some kind of premier status (like the silver or gold club at Marriott). Who knows. It would be kind of frustrating.
Anonymous on 11/30/2009:
Good point goduke. Usually though on Saturday a late check out is not to hard to honor. You don't get too many people checking in on Saturday unless there's something special going on. Sounds like the manager had an attitude problem.
Anonymous on 11/30/2009:
sorry nctraverl, its not personal. I work for a law firm, not a hotel. Several plausible reasons for your situation were given by more than one person. Sorry you cannot accept them.

I really don't know why you stayed there if you knew the Hyatt was half the price. I don't don't know why you did not further question the manager after the other person was given a late check out. Perhaps you would have been given on of the many possible answers provided here.
nctraveler on 11/30/2009:
Raven2002....now I understand...you work for a law firm..it all makes sense now!
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Our Stay At The Embassy Suites/Downtown Cleveland Was Great
Posted by on
CLEVELAND, OHIO -- We had a wonderful stay at the Embassy Suites. We were greeted by a hotel associate before we even checked in and everyone was very friendly. The Hotel offered an evening reception and made to order breakfast and they made sure we were aware of it and the location, as well as the locations of the other features. The room was beautiful, overlooking the tennis courts. The beds and pillows were fluffy, clean and comfortable. The room was quite large. Both areas of the suite included a large TV so there was no conflict about what to watch. There was a microwave, refrigerator and sink in the suite area as well. It looked as though it had been recently remodeled. Their shuttle service took us to our event in a friendly and efficient manner.

There was a large crowd for breakfast, but the staff were quick to clear off the tables so we didn't have to wait for an available table.

We used their valet parking service (it's extra, but I felt well worth it) and when we checked out, he brought our car to us and offered to give us directions to the interstate.

I felt the suite was a great value for the money and was very pleased with the hotel, the staff and the services.
     
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i_am_canadian on 07/30/2009:
Great to hear a compliment. If I'm ever there on holidays or business, I will remember this.
Anonymous on 07/30/2009:
On business in CLEVELAND? OHIO?!!!!!!!!
i_am_canadian on 07/30/2009:
Of course.
Ponie on 07/30/2009:
I've never been disappointed with a stay at Embassy Suites. There's one located about two miles from my home which, of course, I've never stayed at, but they serve fantastic food in the dining room. Good review.
ZZ, are you trying to stir up a controversy? DB'll getcha, better watch out! :)
Anonymous on 07/30/2009:
Ponie, me? Never!
I have enjoyed my stays at the Embassy Suites as well. (VH)
DebtorBasher on 07/30/2009:
It's not unusual that out of town guest are so impressed with their stay in Cleveland. Thanks for the positive review.

Pay no mind to ZZ...He's never had the pleasure to experience the great city of Cleveland and their people...he's in Denver and that makes him the bitter person he is towards Cleveland. But we still love him anyway, we just learned to excuse him for his lack of knowledge and culture.
BokiBean on 07/30/2009:
Remember the 30 Rock episode about Cleveland?

"If the whole world moved to their favorite vacation spots, then the whole world would live in Hawaii and Italy and Cleveland." - Floyd
Anonymous on 07/30/2009:
Knowledge and Culture in Cleveland=Drew Carey reruns!
DebtorBasher on 07/30/2009:
I'm not a Drew fan at all...but why are you so jealous of people from Cleveland who becomes successful?
Anonymous on 07/30/2009:
Jerry Springer?!
Anonymous on 07/30/2009:
Jerry Springer, is my fave celebrity from Ohio.
BokiBean on 07/30/2009:
I never was a Drew Cary fan at all, but he's kind of growing on me since he took over Bob Barker's job.
Anonymous on 07/30/2009:
No Boki! Remember my review about him taking over that show? *feeling betrayed*
BokiBean on 07/30/2009:
Arsenio's from Cleveland, Carol Kane is too..so is Debra Winger.
Anonymous on 07/30/2009:
Q) What is the best thing about entering Ohio?
A) You are that much closer to MICHIGAN!
DebtorBasher on 07/30/2009:
What about these Clevelanders...(and some near-bys)
Halle Berry
Hector Boiardi (Chef-Boy-ar-dee)
Jim Brown
Eric Carmen
Traci Chapman
Tim Conway
Wes Craven
Dorothy Dandridge
Ruby Dee
Alan Freed
James Garfield
Lillian Gish
Joel Grey
Arsenio Hall
Margaret Hamilton (Wicked Witch from Wizard Of Oz)
Patricia Heaton (Everyone Loves Raymond)
Bob Hope
Don King (OK, forget that one!)
Eliot Ness
Paul Newman
Jesse Owens
Cy Young
Debra Winger
Tom Wilson (Artist of Ziggy)
Jerry Siegel (Creator of Superman Comics)

And of course, your very own 5 starred M3C member, The Basher!

You get the point!
BokiBean on 07/30/2009:
You know why, though. ZZ, he has kept up BB's appeal for spay and neuter..and I'm a sucker for someone that will do that. Basically, he turned me around for that. Sorry!! =)

Paul Newman!!!!!! Well that does it..no place can be bad if Paul Newman sprung from its loins.
Anonymous on 07/30/2009:
Arsenioooooooooooo Halllllllllllllll, blows! So does his new show.
.
DB, I must admit that your list is very impressive!
I met Jesse Owens, when I was like 14!
DebtorBasher on 07/30/2009:
Not to mention all the future famous people who have been and will be conceived at the Embassy Suites in Downtown Cleveland!
BokiBean on 07/30/2009:
Arsenio has a new show?? LOL noooooo!
DebtorBasher on 07/30/2009:
Is that good or bad ZZ...I haven't sawed the new Arsenio Hall show.
Anonymous on 07/30/2009:
I have a lot of family in Cincy.
I guess I will have to find a new state (or country) to pick on, huh?
Anonymous on 07/30/2009:
What DB?
BokiBean on 07/30/2009:
Try Alabama, we're easy.

lol@DB's "sawed"
DebtorBasher on 07/30/2009:
Arsenio comes from one of high crime areas in Cleveland.
You couldn't pay me enough to travel through East 98th and Kingsman.
DebtorBasher on 07/30/2009:
ZZ...you can pick on Buffalo, NY...and I'll join you in that one!
DebtorBasher on 07/30/2009:
The new Arsenio Hall Show ZZ...is that good or bad?
Anonymous on 07/30/2009:
I have family in Alabama too. I wanted to move there in the early eighties.
Leave Buffalo alone RICK JAMES, hails from there!!!!

I have no idea why the networks keep giving Arsenio jobs.
He hasn't been funny since he was a sub on the Joan Rivers Show.
DB, his new show was on last night and it is/was horrific!!
DebtorBasher on 07/30/2009:
Well...I don't like Rick James!
BokiBean on 07/30/2009:
Give me that stuff, that funk, that sweet, that funky stuff....say WHAT?!
MSCANTBEWRONG on 07/30/2009:
hey...what did Buffalo ever due to y'all...
DebtorBasher on 07/30/2009:
I lived there...that was enough! LOL!
On second thought, maybe it wasn't what Buffalo did to me, but what I did to Buffalo! LOL!
PepperElf on 07/30/2009:
which buffalo... if you mean ny... eh, the driving there is crap

You can figure out which drivers are from out of town pretty easily - they're the ones who stop when the light turns red.
DebtorBasher on 07/30/2009:
Yeah...Buffalo, NY.
The Concrete Jungle...
Man...the Buffalo Zoo is really the PITS! Talk about STINK! And their Art Museum is a total JOKE! The one thing that sticks in my brain from their Art Museum was a huge painting ... that they called 'art'...and all it was, was a large blue circle painted on white canvas with a little red circle in the upper right corner!
old fart on 07/30/2009:
The only famous person from My town was Stevie Wonder...
PepperElf on 07/30/2009:
tho ... they do have some freakin good wings there. :)
The Anchor bar's sauce might make up for some of the driving... especially the suicide sauce. :)
DebtorBasher on 07/30/2009:
My Much Older sister used to hang out at the Anchor Bar every weekend (well, she didn't 'hang' out, but you know what I mean)...she still talks about those Buffalo wings...but again, the Basher doesn't do armpits, so I wouldn't know a good one from a bad one.
DebtorBasher on 07/30/2009:
And Old F...I bet Stevie Wonder never 'seen' anything great there either! LOL!
DebtorBasher on 07/30/2009:
My sister also hung around the Office Bar on Grant Street too...or near Grant Street...she was always on Grant Street with her friends. Only thing I remember on Grant street was a laundromat, Loblaws, Harvest Market and 3 bookies.
MSCANTBEWRONG on 07/30/2009:
My hubby's from Buffalo...I was there a week ago. It's not that bad...but I do agree the driver's are a piece of work. My father in law actually hit a pedestrian, he wasn't injured, but my F-I-L actually blamed the poor guy...
Anonymous on 07/30/2009:
Yeah DB, I bet "Steveland Morrison" never seen such a prolific "3 time poster" as you either.
OF, one of my dearest lady friends is from Saginaw.
DebtorBasher on 07/30/2009:
Well hey, if you're going to sit there and not talk to me...I'll just talk to myself!
Anonymous on 07/30/2009:
Poor kid. So young to be losing it.
DebtorBasher on 07/30/2009:
MS...one thing that I always wondered about, was WHY are all the schools in Buffalo (Except for the high schools) doesn't have any names, just numbers? LOL...I went to School #18 and School #77.
MSCANTBEWRONG on 07/30/2009:
I don't know...my hubby went to Notre Dame High School...I'll ask if he knows why! LOL...maybe they can't spell so they just number everything!
Anonymous on 07/30/2009:
MsCan't, don't take that from her! Defend you hubby's town.
DB, you can't figure that out on your own?
MSCANTBEWRONG on 07/30/2009:
LOL zz...
DebtorBasher on 07/30/2009:
ZZ...do you have any clue how many times those Buffalo teachers ripped of their students? One teacher collected money for book oders...took our money and we never got our books and she never returned our money! Another teacher used to borrow lunch money from the kids to play the horses! He never paid any of them back either! Yeah, The Basher may not know East from West but gosh darn it, no one can read a Racing Form better than the Basher!
DebtorBasher on 07/30/2009:
MS...I bet your husband knows the history of what went on at the foot of Ferry Street! LOL!
MSCANTBEWRONG on 07/30/2009:
I wouldn't want to live in Buffalo...too much snow. I've never seen that much snow in my life...We went at Christmas one year and got kicked off the NY State Thruway...16 feet of snow!!!! BUT, I love going to the Bills games. I have NFL Sunday ticket so my hubby can watch the Bills every Sunday.
MSCANTBEWRONG on 07/30/2009:
Hmm...I'll have to ask about that!
Anonymous on 07/30/2009:
*BS alarm goes off* So because little DB, couldn't keep up with her marbles, she blames the teachers. Were you at the track, too?
DebtorBasher on 07/30/2009:
I've had my share of days at the track! We used to go across the Peace Bridge into Canada and go to the Fort Erie Racetrack.

MS...tell him W Ferry...not E Ferry...
DebtorBasher on 07/30/2009:
We lived right off Niagara Street, so Canada was our next door neighbors.
DebtorBasher on 07/30/2009:
How did a Cleveland thread become a Buffalo thread? Must be ZZ's fault.
Anonymous on 07/30/2009:
This all reminds me of why I don't venture away from the west coast
madconsumer on 07/30/2009:
best answer yaya!!
Anonymous on 07/30/2009:
I think I killed the conversation. LOL
madconsumer on 07/30/2009:
like I said, best answer!!
DebtorBasher on 07/30/2009:
Nah you didn't YaYa...LOL...just had to tend to some other things for a bit.
Anonymous on 07/30/2009:
Upping your cucumber supply?
DebtorBasher on 07/30/2009:
Ginger Root!
BokiBean on 07/30/2009:
They don't call it root for nothin.

What are you doing with fresh ginger?
DebtorBasher on 07/30/2009:
Going to sell it to Wally.
BokiBean on 07/30/2009:
*snorts*
madconsumer on 07/30/2009:
why is it pooki won't post until bashless arrives?
BokiBean on 07/30/2009:
Cause we are ONE...duh!
DebtorBasher on 07/30/2009:
That's Bashless with a Capital "B"!
And since I NEVER leave here...when would you expect Boki to post?
madconsumer on 07/30/2009:
self importance is never flattering.
BokiBean on 07/30/2009:
I never leave either..I am Omnipresent.
madconsumer on 07/30/2009:
"I never leave either..I am Omnipresent."

this is obviuos.
DebtorBasher on 07/30/2009:
Best answer Boki!
madconsumer on 07/30/2009:
1 laptop and 1 desktop equals??


2 my3cents nic names.
BokiBean on 07/30/2009:
*yawns widely*
DebtorBasher on 07/30/2009:
I have 2 laptops and 2 desktops and 1 brain.
BokiBean on 07/30/2009:
BA Basher!!!
DebtorBasher on 07/30/2009:
OK Boki...let the count down begin...3...2....
BokiBean on 07/30/2009:
Beats 1/2 a brain. *coughs*
BokiBean on 07/30/2009:
Hahahaha!
BokiBean on 07/30/2009:
My trigger finger itches.
Anonymous on 07/30/2009:
Another hijacked thread!! Then again it didn't have a chance to stand on its own merits because of the location of the OP.
DebtorBasher on 07/30/2009:
ZZ...come here...I have something for you...come closer...closer...
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Poor Customer Service - Will never use again!
Posted by on
Total disaster! I had planned on taking my daughter to her first concert in Cleveland, OH. I went on line and booked a room through the Embassy Suites website and felt I was getting a good deal. Sadly, the concert was canceled. I thought about taking her to a different location and staying again with Embassy Suites and adding a night as I would be traveling further. I started by calling their customer service, but was told I could do nothing about changing the reservation because I had used the special on line rate where I couldn't make a cancellation or modification to the reservation. I was told that since I used the special internet rate, it had already been billed, the money had gone directly to the hotel in Cleveland, and there was no way to reverse the charges. I asked to speak to a supervisor and was put through to a voicemail. I left a message and the call was not returned. Later in the day, I called again and asked to speak to the supervisor. Again, was put through to voice mail and the call that was not returned.

I called Embassy Suites corporate office, which is part of the Hilton hotel chain. Got voicemail and left a message. I did receive a call back, but was told again that there was nothing I could do to change the reservation. I asked if there was someone else I could speak to, seeing as though I merely wanted to change the reservation to a different city and spend an additional night. Embassy Suites would still receive my money and then some since I was adding a night. I was told that they would forward my concerns to someone else and they would return my call. I never got a return call and now I'm paying for a room I won't use. Sadly, this also means I can't afford to go to the different city. This whole ordeal has left me very disappointed with Embassy Suites and the Hilton brand hotels.

I will never use a Hilton brand hotel and I will certainly exercise caution when booking a room on line. My advice to anyone using Embassy Suites or a Hilton brand hotel is to read the fine print clearly and realize that a good deal might lock you into something you might not actually use. They are very unwilling to allow changes and you certainly won't get your money back. It's incredible that they do not allow for a change in the reservation, even if it means they will receive more money in the end.

It's also shameful that they have no vested interest in their guests to even return phone calls.
     
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Hugh_Jorgen on 08/27/2007:
It amazes me that even when a company spells out a policy very clearly on their website, people still expect them to make exceptions to the rule in their case because their circumstances are so different than anyone else's.
Anonymous on 08/27/2007:
I don't personally stay at any Hilton, or affiliated, hotels, but, unfortunately, this has probably happened to all of us at some point with other hotels/airlines/rental cars. It's just part of the internet game and sometimes can be quite a savings. If I feel my plans could change, I'll just pony up the extra money and get a refundable reservation thus saving any future grief. It's a hard lesson to learn though. Sorry you had to go through it.
Anonymous on 08/27/2007:
It amazes me what lengths a company will go in order to garner new customers but how little they'll due to keep them. I just made reservations for this upcoming holiday weekend for hotels in Austin, San Antonio and Houston Tejas. All three properties the reservation can be canceled anytime before 6PM of the day of arrival without penalty. Hugh is correct you really need to check out the cancellation policy before and AVOID those with restrictive cancellation policies.

kate71 thanks for sharing your story with us. Well done! I voted your offering 'Very Helpful'!
Anonymous on 08/27/2007:
Have fun in Texas, Stew. Lived there for a while and all 3 cities have so much to offer--all very different.
kate71 on 08/28/2007:
Sorry Hugh that I'm not as adept as you are at making on line reservations. I never expected my plans to change, but they did and I wanted to see if there was a way to change it. In case you missed it, a major point was the fact that phone calls were not returned, which I feel is poor customer service on their part. I felt telling people that their customer service is poor because it could mean a difference in where people stay.
jktshff1 on 08/29/2007:
When will people learn...pick up the phone (the number is usually on the web) and call the hotel you want to stay in direct....just a little bit more trouble, but saves problems in the long run.
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Discrimination
Posted by on
TAMPA, FLORIDA -- I lost My job to Spanish speaking non-American 2 days after I trained them and the reason they gave me was I had poor job performance so I wrote them this letter below and went back and got referance/names and there phone number of all the people I work with and they even said it was wrong of them and would say so if asked.

Message...
I Would like to speak with someone about an issue I am having with my former place of employment. I was fired on Jan 23, 2007. I was told that it was because poor job preformance but I am sure that I was discriminated against by my supervisor. I was working at Embassy Suites Downtown Tampa. I am African American and my supervisor was Dominican. She constantly put me down and talked to me like an idiot. She said I had a problem because I did not speak Spanish and that if I wanted to succeed in my job I should learn. I personally trained six other fellow employees and one supervisor flawlessly. It was not a part of my job to do so, I did it because she said I had to and she was of no assistance to me. I was never wrote up or reprimanded for any type of behavior. I am also diabled based on an impaired mental capacity. Even with the disability I preformed my job flawlessly. This can be proven by statements made from other supervisors, managers, customers and employees. I am not the only employee that this has happened to and all the other employees as well as myself has been replaced with a hispanic workers and many time this persons English language skills and job preformance was very poor even after a period of time on the job. I enjoyed my job. I would like my job back or to seek restitution if I cannot have my job back. I have a family to support and my disability check does not cover all exspenses. I feel deeply hurt and upset that this has happened to me. There are a few other points I would like to make but I can wait until I speak to someone. If you can be of assistance or lead me in the right direstion I would be thankful.
     
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Anonymous on 01/28/2007:
You need a lawyer.
Skye on 01/28/2007:
I'm really sorry this happened to you. I agree with Ken, you should look into getting a lawyer.
SherryH on 01/28/2007:
That sucks...sue the pants off them...or your supervisor personally. Good luck and you know, maybe they did you a favor. When a door shuts, it forces you go explore other options and pass through other doors. I got rejected for a job because I am female. I was by far the superior person for the job and everyone knew it. I looked into other options, I now make $12,000 more a year than I did...and the person who they gave my job to quit after six months. Look at this like a blessing, my friend.
Anonymous on 01/28/2007:
Discriminated, I agree with Ken, Skye and You.
SherryH has a VERY GOOD point and I my self know fron personal experience she is right. But I still think you should fight them if you can and here is a few places to start: http://library.law.miami.edu/ediscrimguide.html

Internet Sites
Some of the more important Internet sites for information about employment discrimination are:
· EEOC
· Department of Labor
o Office of Federal Contract Compliance Programs
o Other Dept of Labor Agencies
· Findlaw Labor & Employment Law
· United States Code (from House of Rep. web site)
· Code of Federal Regulations (from GPO Access)
· Florida Constitution
· Florida Statutes
· Florida Administrative Code
· Miami-Dade County Code (from Municode)

Best of luck to you
Skye on 01/28/2007:
Thank you Lidman for helping this op out. I knew you would know where she should turn. I just hope she comes back to read what has been written.
Caliope on 01/28/2007:
If there were more employees fired for the same reasons I would gather them up and find a lawyer.
nolo.com and westlaw.com are very useful law sites. Good luck!
Anonymous on 01/29/2007:
Do what everyone else says get a lawyer, if you win, they have to pay you your normal wages and you don't even have to do any work.
Bababooey on 01/29/2007:

Thanks for the info, Lidman.

I'm sure that the OP will get results because that he/she is an "African-American".

However, we all know that if he/she was white, these government agencies wouldn't lift a finger to help!

It's funny how certain people in the "minority" community are only concerned about discrimination when they are its victims!
jktshff1 on 08/29/2007:
for once, it seems that someone posted a genuine discrimination post
good comments all
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Poor Management - Lack Of Respect For A Patron
Posted by on
LINTHICUM, MARYLAND -- I joined the pool membership at the Embassy Suites Hotel in Linthicum, MD. After a week of no heat, I called to speak to the Manager of this hotel and was treated with absolutely no respect and, in fact, was treated very rudely. I asked that I be informed when the pool would be fixed and was told that this was not his job and it would be done whenever.

I travel quite extensively and will make it a point to keep this chain of hotels (including the parent company - Hilton Hotels) in mind.
     
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Quality of Service
Posted by on
BOCA RATON, FLORIDA -- As an all-suites hotel, it should cater to families. However, breakfast service ends at 9:30am weekdays, far too early for families on vacation. The food quality is excellent, but the line for the food is quite long. At 9:30 all food service ends, so late-comers don't get fed. Not even a cup of coffee as so many other less expensive hotels offer in the lobby. If you want coffee you have to buy it or make it yourself.

Also, only wireless internet service is available for $10 a day in rooms, but connectivity is poor or non-existent. Other hotels offer it for free, and even offer ethernet connections. Not an option here.

The business center has 2 computers and a printer available, but you need a major credit card to use them.

This hotel is an OK value, but by no means fabulous. The suites are great for families with children, but the service and amenities are better suted to business people on an expense account. I'm not likely to recommend it to either type of traveller.
     
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Hugh_Jorgen on 08/22/2007:
I always thought of these properties being geared more toward business travellers, not families.
poppapia on 08/22/2007:
I don't have a problem with them ending breakfast at 9:30, but it has always irritated me that they charge for internet access.
jktshff1 on 08/22/2007:
my kids never slept past 7:00 am on vacation
Anonymous on 08/22/2007:
You were dissatisfied with Doubletree and Embassy Suites, did you stay anywhere that you were pleased with? I've stayed at both chains and have had no real complaints or issues, though I agree with HJ about Embassy, they do seem to be more geared towards business travelers.
SS2 on 08/27/2007:
To justcuz:

I have been pleased with Hilton Garden Inn, but I can't get a suite with a door between the rooms. This is essential when kids get up early to watch cartoons, or teens stay up late to watch South Park! Marriott has many of the amenities I look for whether on business or with family. Since I own my business, it all comes out of different pockets, but on the same pair of pants!

Best Western took over Quality Suites where I used to stay. Better value as Quality Suites, although not of equal quality to most Hilton properties, yet almost as expensive.

I wasn't crazy for Amerisuites.
MsTavius on 03/30/2009:
What time does breakfast stop at Mcdonalds? How long do you expect breakfast to last? Get you and your lazy kids up. The world does not begin when you get up.
Jennabeans on 06/04/2009:
I stayed at the Embassy Suites in Kansas City, MO in April. I was also displeased with the internet costing money. We passed several cheap-looking hotels on the way with signs for free internet. I barely made the breakfast, but that was my own fault for staying out late at the Westport bars. My biggest complaint was the wait for the elevators. Holy smoke! Never before have I had to wait up to 15 minutes for the elevator. It was the worst on the last day at checkout time because when you finally got an elevator, it would stop at every floor. They should invest in a few extras...
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no refund ??
Posted by on
LOS ANGELES, CALIFORNIA -- I've recently cancelled a reservation with you .Your representative promised a refund. Till today I have yet to receive my refund.

To help keep me as a potential future customer, I would like the following:

I want my refund

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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