DUBLIN, OHIO -- I recently stayed at the Dublin Embassy Suites. Cold food, overbooked, very loud, and the pool was closed. Management refused to do anything about any of the problems. I took my grandkids who were not happy at all. When I complained about these problems it was shrugged off and said "well we are sorry." Sorry does not help with crying kids, no sleep and a poor quality food. I would have at least have expected a discount.
This will be my last stay at embassy. When you pay over a hundred dollars for a bed you expect more than oh well as an excuse for a poorly managed hotel. You can't survive on sorry, it leaves a bad taste. If I gave this as a response at my job there would be heads rolling. I guess all they care about is we are making money. Poor Management, Poor quality, and if things are as I expect, there will not even be an apology even though I took the time to complain.
LOUISVILLE, KENTUCKY -- Stayed at Embassy suites on Friday... ask for Late check-out when I check in and they told me to come back in morning. SO I go back Saturday morning and ask again. The so-called Manager says that he cannot allow it. So two hours later I am down in lobby and I watch an older gentlemen approach him and I hear him ask for a late checkout... HE GIVES IT TO HIM.
So, I walk back up to him and ask him why he allowed him to have a late checkout and not me... he can't give me a reason. FOR THE MONEY DON'T STAY HERE!! You can pay half the rate and stay at the HYATT PLACE which the rooms are just as nice. WILL NEVER STAY AT THIS HOTEL AGAIN!!! Oh and the bathrooms are only average and furniture is worn in the rooms.
CLEVELAND, OHIO -- We had a wonderful stay at the Embassy Suites. We were greeted by a hotel associate before we even checked in and everyone was very friendly. The Hotel offered an evening reception and made to order breakfast and they made sure we were aware of it and the location, as well as the locations of the other features. The room was beautiful, overlooking the tennis courts. The beds and pillows were fluffy, clean and comfortable. The room was quite large. Both areas of the suite included a large TV so there was no conflict about what to watch. There was a microwave, refrigerator and sink in the suite area as well. It looked as though it had been recently remodeled.
Their shuttle service took us to our event in a friendly and efficient manner. There was a large crowd for breakfast, but the staff were quick to clear off the tables so we didn't have to wait for an available table. We used their valet parking service (it's extra, but I felt well worth it) and when we checked out, he brought our car to us and offered to give us directions to the interstate. I felt the suite was a great value for the money and was very pleased with the hotel, the staff and the services.
BOCA RATON, FLORIDA -- As an all-suites hotel, it should cater to families. However, breakfast service ends at 9:30 am weekdays, far too early for families on vacation. The food quality is excellent, but the line for the food is quite long. At 9:30 all food service ends, so late-comers don't get fed. Not even a cup of coffee as so many other less expensive hotels offer in the lobby. If you want coffee you have to buy it or make it yourself. Also, only wireless internet service is available for $10 a day in rooms, but connectivity is poor or non-existent. Other hotels offer it for free, and even offer ethernet connections. Not an option here.
The business center has 2 computers and a printer available, but you need a major credit card to use them. This hotel is an OK value, but by no means fabulous. The suites are great for families with children, but the service and amenities are better suited to business people on an expense account. I'm not likely to recommend it to either type of traveler.
LINTHICUM, MARYLAND -- I joined the pool membership at the Embassy Suites Hotel in Linthicum, MD. After a week of no heat, I called to speak to the Manager of this hotel and was treated with absolutely no respect and, in fact, was treated very rudely. I asked that I be informed when the pool would be fixed and was told that this was not his job and it would be done whenever. I travel quite extensively and will make it a point to keep this chain of hotels (including the parent company - Hilton Hotels) in mind.
LOS ANGELES, CALIFORNIA -- I've recently cancelled a reservation with you. Your representative promised a refund. Till today I have yet to receive my refund. To help keep me as a potential future customer, I would like the following:
Thank you for your time.