Emergency Animal Clinic

1 reviews & complaints.

Vet bill gouging!
Posted by on
SAN JOSE, CALIFORNIA -- Last week the dog jumped out of the new kennel we built and bumped his leg. Which I say he bruised his leg he will be fine...although I am not a vet. But he keeps jumping out of the kennel and he runs and plays with a limp, but other than that is acting perfectly normal. So just like I say with the kids if they can play they aren't sick!

Our pet sitter decided that since his leg was getting worse, because he has been playing her dog for the past 3 days & the swelling went up that he needed to go to the vet. She could not get in touch with either of us so she just took him.

Then she called me back and was so upset about the vet taking advantage of her and the cost she would not even tell me how much the bill was. She had e-mailed me the clinic, I called them and for them to look at a dog's bruise they x-rayed him and pulled fluid from it only to tell her he has a bruise and nothing was wrong with him!!!!! She said they took the dog from her and took him into a back room and did everything to him there, she did not see them do anything so she said she doesn not know if they actually did these things they are charging us for.

I get doing all of that in an emergency! But this was not and they did not have our permission to do all of these tests on him! Who do I turn in a complaint to about this? I feel they totally took advantage of this young girl and just whatever they wanted to the dog to gouge the bill. She had put it on her credit card, I called them and asked them to bill us and remove the debit from her card but they would not unless I gave them my card. I told them I want to see the bill first before I pay them a dime! Especially since they did not bother to call the owners first.

When I called them I asked why the felt the need to x-ray and pull fluid from a hematoma, they said it could have been other things. I said basically you are an emergency facility, our dog walked in and walked out on his own. He was not having an emergency where you needed to do all of this expensive treatment right then without the permission of his owner. All of this could have waited until they could contact us! He was not in a life threatening situation.

All of this for $351.00!!!!! Which she had put on her credit card! I told her to call her bank and freeze it! That we would deal with them on Tuesday when the business office opened.

I do not have an e-mail address for this company but on their website you can send them mail. I copied and pasted this and sent this to them. I also let them know I was forwarding this to everyone I know in the San Jose area with pets so they can choose a vet in an emergency who will not gouge them!

     
Read 37 RepliesAdd reply
User Replies:
Anonymous on 2006-05-28:
You left this girl in charge of your animal and she did what she thought was best. It is nuts that you are not reimbursing her (today!) for charge she has incurred on her credit card for your animal. Yes argue with the vet (although by your own admission your dog is doing great...wonder if that has anything to do with the care received?) but pay your sitter for money she spent for you.
Diane1962 on 2006-05-28:
You would have been equally as upset if they had done nothing and the injury turned out to be life threatening later on. Pay the baby sitter and be thankful that your pup is okay.
Doc J on 2006-05-28:
1) The others are right. Pay the sitter (and treat her to dinner), she did the right thing. Her first concern was the animal. 2) $350 for emergency care is not excessive, given the care provided. Please, just satisfy my curiosity...How much do you think the the bill should have been? 3) I'm not a vet, I have many friends who are (it's nice, in that I have multiple dogs). Had the pet ER not done those tests and your dog would have had a form of cancer in its early stages, they would possibly saved the dog's life. What do you prefer, letting the dog limp until the potential tumour fractures the leg and has metastisized? Your surmising that the clinic "may" not have done any tests is beyond offensive. What they "may" have done, was to provide more care than they charged for...most vets do this.
tawanda on 2006-05-28:
I'm sorry. My pets are my CHILDREN and if I have no alternative than to entrust them with another, I have certain arrangements, such as emergency care, specified in writing in advance.
Doc J on 2006-05-28:
tawanda-Bravo! We do likewise. However, avoid making comparisons between your dogs and other people's kids. Your dogs are shown more concern and empathy than many parents show their human offspring. My heart goes out to the neglected of both species.
tawanda on 2006-05-28:
Your pet sitter did the right thing seeking care for your puppy. The fact that he / she was limping over what sounds to be a period of days is cause for concern. Granted, "emergency care" might not have been necessary (and bear in mind, by its very nature "emergency" care is ALWAYS costly), but proper medical attention was. Your sitter, in doing the right thing, tried to contact you without success. I can only assume that you either don't have a regular Veterinarian for your puppy, or you failed / forgot to provide your sitter with this extremely important information (which would have cost quite a bit less in seeking care).
tawanda on 2006-05-28:
Realizing you are not happy with this emergency clinic, you still have an obligation to your pet sitter for the expense incurred. She obviously has a VERY big, loving heart and thought more of your puppy than she did of her finances. Settle your indebtedness to your wonderful sitter - THEN ask for an itemized invoice from the emergency clinic. This might be the perfect time to shop around for (and select) the perfect veterinarian - and don't forget to ask about after hours / emergency care availability.
tawanda on 2006-05-28:
I would also encourage you to write a stellar letter of recommendation for your pet sitter. I rescued an abused mini dachshund in August of last year, and it took a neighbor reporting that his left rear leg didn't "look right" to Animal Control for him to be transported by Dachshund Rescue (half way across the state) for emergency care. Apparently his former owner beat and / or kicked him hard enough to break his little leg in twelve places. They didn't seek care for him afterwards, and by the time he did receive care it had been broken so long that it wouldn't heal (after six weeks in a cast, it was painfully obvious). He now gets around on three legs and, several obedience classes later we are asking the AKC for permission to allow him to compete in Obedience and Rally. Were it not for the EXCELLENT vet Dachshund Rescue brought him to (who specializes in orthopedics) I don't know that he would have been given a chance to enjoy life. Your sitter truly did the right thing.
tander on 2006-05-28:
I just took my boxer in to the vet for almost the same exact thing, but he also had a heart worm check. He had a lump on the back of his leg that suddenly appeared, we like you thought he bumped it, or got bit by a bug, but after a few days, it was still there, so I took him in. I too usually expect to pay a couple $100 when taking him to the vet. When I first got him, he became really sick with coccidia, and it cost me a $1000 to make him well, but I love him like my kids and would do anything to make sure he is healthy.
Anonymous on 2006-05-29:
You refer to the person as a ‘pet sitter’ therefore certain expectations of care exist. If you explicitly told the pet sitter not to seek care for the leg then that’s a different story but other than that then I agree with the others you should reimburse the ‘pet sitter’ for the charges. The validity of the charges is something better suited for the professionals. I come from a long line of farmers; sick dogs go to doggie heaven not the vet but that’s a moral judgment from people who understand what’s on the dinner table and animals are property and not ‘Human Children’. I understand the spirit of your post and I would be peeved also but I would uninvolved the pet sitter as quickly as possible.
Doc J on 2006-05-29:
"Stew-the-Merciless" is unmasked to be a softie!
Anonymous on 2006-05-29:
Doc I was just trying to get the puck past the goalie.(with great success I might add) He shoot! He SCORES!
DebtorBasher on 2006-05-29:
Have the sitter get an itemized invoice of everything that was done...if they say they did more than was necessary, offer to pay what you feel was needed, keep record and copies of everything...if they don't work with you, have your sitter dispute the charge with her credit card company. They will not attempt to collect on the disputed amount and will give something like 30 days for her to work out the dispute with the vet, then she would have to provid the credit card company with copies of correspondence, emails,etc...to show them that she had done everything she can to settle the dispute on her own first.
Anonymous on 2006-05-29:

DB- Very polite and helpful advice from you but I can’t do it on this one.
I must agree with the fact you trusted the sitter to do the “Right Thing” and now you expect the sitter to put her credit on hold? That is outrageous, wrong and very inconsiderate of you. Pay the sitter and remember you are in San Jose, California it is very expensive to live there and the bill is not that much in comparison. P.S. I hate California!
Anonymous on 2006-05-29:
Just to make it clear this was meant for SkyVixxen not DB>I must agree with the fact you trusted the sitter to do the “Right Thing” and now you expect the sitter to put her credit on hold? That is outrageous, wrong and very inconsiderate of you. Pay the sitter and remember you are in San Jose, California it is very expensive to live there and the bill is not that much in comparison. P.S. I hate California!
DebtorBasher on 2006-05-29:
I do agree that the sitter was in charge and did what she thought was best for the animal...no disputing that..but the fact that if the vet overcharged, than I would get the itemized bill and if in fact she was over charged then it should be disputed with the credit card company.
Anonymous on 2006-05-30:
DB I was complimenting your advice and sure I agree, dispute the charge. But don’t do it with someone’s else’s credit. She said “I feel they totally took advantage of this young girl and just whatever they wanted to the dog to gouge the bill. She had put it on her credit card, I called them and asked them to bill us and remove the debit from her card but they would not unless I gave them my card.” And she is taking advantage of??? So she said “All of this for $351.00!!!!! Which she (the young girl or sitter) had put on her credit card! I told her to call her bank and freeze it!”.. So the (young girl or sitter) should just sit back and wait on this “FLAKE” to take care of her (young girl’s) credit? If SkyVixxen wants to dispute the bill, FINE but first give the vet her card number so the sitter’s credit is not in limbo while she does it.
DebtorBasher on 2006-05-30:
Good morning Liddy!
Anonymous on 2006-05-30:
DB: Good morning my sweet little donut hole and how are you today?
Did you have a good memorial day?
DebtorBasher on 2006-05-30:
I had a good weekend...but it's too hot. I want snow!
Anonymous on 2006-05-30:
Now that would be cool! It’s hot here to and humid …..
DebtorBasher on 2006-05-30:
Yeah...I heard it's always really hot down there were you are...BTW Tell Lucifer I said hello.
Anonymous on 2006-05-31:
But, Little Debbie!! how could you say that to me?? LOL
DebtorBasher on 2006-05-31:
I can say that to you because you can't reach me from where you're at...lol
Anonymous on 2006-05-31:
But it's to hot here....Help!!!!
DebtorBasher on 2006-05-31:
You should have thought about that before you said all those evil things to me.
Anonymous on 2006-06-01:
No! No! waite little Debbie, I have Chocolates for you.....
DebtorBasher on 2006-06-01:
Lidman...you've really done it now...there is a message for you on the community board...I'll expect an answer from you no later than the end of today...MY TIME ZONE!
Anonymous on 2006-06-01:
Yes mam
smgp65 on 2009-05-28:
Yes, you were gouged. Vet facilities do it all the time. My schnoodle recently had a bad trash day, dumped the trash and ate remnants. She seemed like she was choking and then had nasty gas. My kids were so freaked they begged me to take her to the vet the next day. She seemed much better and the vet examined her declaring her temp was normal and stomach seemed fine ....but it was 'imperative' she receive an x-ray and blood work, I protested feeling she was fine but he said she may have a corn cob stuck in her intestines or of had a seizure(?). This took about 15 mins while he examined other pets. Of course she was fine, until I waklked out to the counter and the receptionist said my bill was $428.00! I almost threw my schnoodle at her. Thief.
Anonymous on 2009-05-28:
WTH is a schnoodle?
BokiBean on 2009-05-28:
Its basically a mutt, but sold under the premise of being a "designer dog". Schnauzer and poodle.
Slimjim on 2009-05-28:
We had a couple Himalaya cats like that. A breed concocted by mixing Siamese and Persian.
BokiBean on 2009-05-28:
I had 3 Himilayans through the years (no more, spare me from all that care hair), but they have been recognized as a pure breed since 1957.

I guess if you want to get technical, all pure breeds are a cross of something or other with another watzit, but until they are recognized as a breed, paying anywhere from $300-$2000 for a glorified mutt is a little odd.
Anonymous on 2009-05-28:
I have a basset hound/cocker spaniel, they call them Hush Bassets, but I like to call her my "Spasset" ... lol

Designer mutts..now that's funny!
DigitalCommando on 2009-05-28:
I have a great dane/chihuahua mix. The only part of the great dane that came through was his male appendage which is actually bigger than the dog itself. I call it a cockhuahua.
BokiBean on 2009-05-28:
Hahaha@DC! When my chihuahua lies on his side, he looks like a map of the USA. Good old Florida...

Spasset! :D
Close commentsAdd reply
Top of Page | Next Page >