Emilyandlily Consumer Reviews

PISCATAWAY, NEW JERSEY -- The item was a light fixture that holds four included bulbs. The bulbs were not the ones that fit the holder. Only two of the four bulbs would fit at one time. I wanted to send it back for a refund. They told me to send it back, and I should pay for return shipping, and then they would reimburse me. The shipping was $10.40. After a couple of weeks, they finally refunded the price of the item, but not the return shipping. It's been months now and still haven't refunded me for the shipping. They don't even respond to my requests anymore. Bad company to deal with.

NEW JERSEY -- I wanted a large soft box for my home studio and saw that this seller on eBay named emilyandlily had NEEWER brand one for a good price. I checked their reviews and it seemed to be very good, like 99% good, so I decided to go ahead and purchase. After waiting a long time before the item could even ship when it arrived it wasn't even in a box. It was in a plastic wrapping. I wasn't too baffled about it so I opened the package to get my soft box I purchased only to find that the rods to open and hold the soft box together was missing.

I immediately messaged them about it. After waiting 12 hours they replied saying that the item I received was as described. I was like 'REALLY' you all can't be serious! The description of the item is One NEW 140cm Octagon Soft Box, if it's new, you are supposed to get everything with the softbox to make it assemble properly. Everyone else who advertise a soft box gives you everything to assemble that soft box. Since that I've messaged them over and over with no response. They are very dishonest and I consider them to be CON-ARTISTE and THIEVES. Be careful for the eBay seller (emilyandlily).

PISCATAWAY, NEW JERSEY -- I have been a very trusted buyer on eBay and have done quite a lot of shopping on eBay. Due to some disappointments faced when I was a newbie on eBay, now I do a lot of review when purchasing from eBay. Coming ahead is my 2nd Wedding Anniversary and to make the vivid memories last, I wanted to take the photography session at home since I am a passionate photographer. So I was looking for a quality lighting system and had been searching eBay for few weeks and decided to buy one on 25th May 2012.

Package which made pulled my attention included 3 Strobe Lights, 2 Soft Boxes, 2 Studio umbrellas, 1 transmitter with cable, 1 barn door, 3 stands for the strobe lights, and some more necessary stuffs. All that costed just $245.90 which I thought was a superb deal. I quickly had a look at their seller rating. 99.2% positive was awesome compared to the number of feedback they had received which was close to 700 thousand.

The mistake on my side was, I was too impressed with the amount of feedback and did not wait to see how much negative feedback and neutral feedback did they receive during the last one month (which counted over 116 negatives and 152 neutrals along with 14321 positive feedback just in the past one month). I thought some stupid buyers might have given negative feedback just randomly but I turned out to be wrong. Slow Shipping, Broken Items, Non-Working Items were popular among the negative feedback. This is when I felt upset about my decision to purchase from the seller.

I purchased close to 10 items on 25th May, and by 27th May, all the items were marked as shipped, but not this lighting kit. That depressed me even more. I messaged the seller. They replied to my message after about 12 hours which said: "Thanks for your contact, sorry for this inconvenience, we are check this order with our shipping dept. now, and will update you once we get any details. Thanks for your kind patience in advance."

I messaged them every night and they kept giving me the same message regardless what information I demand for, in the message. For instance, I asked why they are taking such a long time to update a tracking info., and they kept saying they are trying to contact their "shipping department". This was as I thought gone to a very frustrating level by then. I was so upset. I use a Mail Forwarding address and I kept getting notifications that all the items I bought had been delivered to my address but this very item did not get any shipping update but the same message about, which says they are contacting the shipping department.

My messages kept growing rude. But I got same old messages everyday. On 30th May, frustrated over the fact that shipping info was not updated and seller is not helping, I wanted to check an online forum about the seller which suggested the seller maybe indicating item location as "USA" but shipping from a drop-shipper in the UK. This seller is indeed a renowned seller in the UK.

I noticed one thing, for all the negative and neutral feedback they received, they respond saying "We will help, neg does not, pls. contact us first!" For almost all the negative feedback, this was the response from the seller. But now I am 100% sure, all those buyers would have contacted them over and over again seeking help before leaving the negative feedback. On 30th May they said it was shipped on 26th May. After one day though, they "emailed" to my email address saying that they could not print the shipping label and item wasn't shipped. They offered a refund but it was too late by then and I needed the package urgently.

And from then on again, they kept telling me the same old story about getting the tracking info from their shipping department. The big picture feedback checkers will see then is, "I think this seller is great. Look they've got thousands of positives. Maybe these buyers didn't seek help and just left negative feedback". On 5th June, I demanded refund. In response, nothing about the refund I demanded. Worst communication and customer service I have ever experienced on eBay. Customers, please beware.

Order product from them Twice first time they sent it to Texas 2nd time they didn't even mail it to me. trust me I'm not the only one, there are a lot of bad reviews on them!!!!