HOUSTON, TEXAS -- In-short, if you care for your loved ones, keep them away for Emirates. I regret putting them through Hell. My infant cried for 4 hours as we struggled from one gate to other because of flight delays and last minute changes. Of course, no stroller was provided as promised, and no food/beverage for 4 hours in London by Emirates staff. Surprisingly, the staff was Rude and arrogant, and kept everyone waiting at the gate. Finally, at boarding (again) everyone was waiting queue for about an hour carrying their luggage (each passenger took about 15 min. ??) . All connecting flights from Dubai onwards had left for 230 passengers?? Accommodation was in hotel, but it took them 5 hours to get us there. (First class gets service before infants and elderly). I regretfully say that I owe an apology to my family for all this, had I read reviews posted all over the internet. The flightstats' say they are 46% late, and on-line forums are crowded with similar complaints.
The ratings and awards on there Website are ridiculously over-rated.. and from people never heard of ?? Hope, this helps and have a good trip.