I set an appointment for an in home free consultation. Was looking to do 7 plus rooms. Went on line and had to choose a window of time from a preset selection. The best time for me was between 5 and 7pm. Left work early to be ready at 5 pm. My wife and I waited until 7pm. No salesman, no call! I called Empire at 7:10 to see what was going on. The customer service representative said they didn't know but would check into it. I was on hold a short while to find out the sales representative was running late and would be an hour or so late. In my world a simple phone call from the representative would have made all the difference in the world. I know things come up but no excuse for not picking up the phone and Informing me. A two hour window is plenty of time to make an appointment work.
5 Replies - Latest reply on 02/10/2012Add reply
When I call on a customer I show up at the time we agreed on. Apparently Empire is doing so good they don't need my business.
SAN DIEGO, CALIFORNIA -- We had a sales representative come to our house he was very nice my first negative was when he started to bad mouth Home Depot and lows. I can't stand when a salesman bad mouths another company. Well ... read full review12 Replies - Latest reply on 02/24/2011
The salesperson came to our home and was great. He took is time and explained everything. Also our price was so reasonable. $2,000 for carpet in the office and changing our tile floor to wood laminate. I think this price is incredible. We scheduled our install and look forward to the install. 5 Replies - Latest reply on 02/22/2011Add reply
Breach of Contract
BALTIMORE, MARYLAND -- I contracted Empire to install carpeting in my entire house. I signed the agreement one month prior to the install date and received an email the night before installation (on a Sunday) that stated my ... read full review5 Replies - Latest reply on 02/24/2011
No Such Thing As Free.
Born and raised in Dalton Georgia. Where wall to wall carpeting was invented. Carpet wholesaler for 12 years. Retail store owner since 1994. When you come into any of our stores you will see the product ... read full review7 Replies - Latest reply on 02/20/2011
I also made the mistake of using Empire. I feel like they used generic type carpet(not mohawk or shaw). We really liked the men who installed the carpet. They did a good job and knew what they were doing. I just feel the salesman walked around for a few minutes and came up with a number. He came to us with a 572 square foot and I asked him how? 3 bedrooms are not that big. Buy 1 get 2 free really? So 1 bedroom size 12x14 with a 6x6 closet is $2500 bucks. If we did not have a 2 year old and plans to go somewhere, I think I would have passed. I wish we would have taken the time and done more homework, and maybe used a real carpet store.2 Replies - Latest reply on 03/23/2011Add reply
Pushy salesman...over bid
Had empire out to bid the replace of carpet and install of laminate floors. like seen on other reveiws salesman strated out nice and was willing to help us pick out the carpet styel that we wanted. when ... read full review3 Replies - Latest reply on 02/16/2011
This company will schedule your free consultation immediately. However, the installer called 5 times to to confirm that he was coming. He came finally 45 mins. late. my scheduled appointment 11-1pm. ... read full review2 Replies - Latest reply on 12/15/2010
Every time the Empire Carpet commercial airs, my dog cries. They must be using some sort of dog whistle at the end of the jingle at the end of the commercial. It is irritating! 5 Replies - Latest reply on 11/05/2011Add reply
So sorry I used them
I have an apt building and a professional friend told me how satisfied the owners of a bldg she managed were with a change to Pergo flooring. When I needed to replace carpeting I chose Empire because ... read full review3 Replies - Latest reply on 01/23/2012
Late, Bullying, Salesman
DELAWARE COUNTY, PENNSYLVANIA -- So, I made an appointment for a FREE Estimate with Empire Carpet. The appointment was scheduled for between 11am and 1pm, although the Salesperson did not show up until closer to 2pm. I called the office ... read full review8 Replies - Latest reply on 11/06/2010