Empire East Buffet On Fry Rd

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Old Food & Poor Service
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KATY TEXAS -- My husband & I took our children to dinner at the Empire East buffet on Fry rd. After serving our plates my husband & I noticed the food tasted a bit old& some of it was cold, so we just decided to try something else on the buffet after our second try the food still tasted bad my children even complained about some of their food not smelling so good. I overheard a couple across from us making the same coments on the food. My husband asked to speak with the manager, when the manager approched us my husband quietly tried to explain that the food didn't taste well, the manager grabed his plate over me and took a taste of his food while spilling some of it on me she then said there is nothing wrong now if you don't like my food you don't have to come back! The other couple was very upset as so were we. We asked for our checks so we could leave and she continued to yell at us and tell us that they have been open a year and that our buisisness would not be missed. This was the worse service I have ever experienced!!
     
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User Replies:
GenuineNerd on 08/04/2010:
Chinese "all you can eat" buffets could very well be the number one cause of food poisoning. Many restaurants that fail health inspections end up being Chinese places...that "General Tso's Chicken" could very well be made with cat or rat meat.
Venice09 on 08/04/2010:
If everyone in your family thought there was something wrong with the food, than I believe there was something wrong with it. I think people instinctively know when something is not quite right. It was nice of you to ask for the check. I wouldn't have wanted to pay at all.

I hesitate to go to a Chinese buffet unless it's one I'm familiar with. We have one in our area that is consistently very good. Everything is always hot and nothing ever tastes or looks questionable. I have been to buffets that just didn't look right. I like to check it our before even being seated.

In my opinion, yelling at you was proof that you had good reason not to eat the food. If the manager had confidence in the quality of the food, she would have been concerned instead of annoyed.
PepperElf on 08/04/2010:
well that was bloody rude of them. eating off of a customer's plate and spilling the food on the customer. It's both rude and somewhat aggressive.

sounds like they had an attitude problem.

I mean it does sound like you approached them politely and got spat on.


hell call the board of health
cos they can't cop that kind of attitude with the BOH. Not if they're smart at least.
Starlord on 08/05/2010:
Sorry, GN, but you have got it all wrong. There is nothing but chicken meat in General Tso's Chicken. Accusations like yours have been around since Chinese restaurants first began appearing in the US. They have to meet health standards the same as any other restaurant. I have worked in food service, and guarantee you, no one gets treated lightly by the health inspectors. A lot of western people just can't adjust to Chinese cuisine, especially since there has been less Cantonese and more Mandarin and Szechuan offered. Many don't like octupus and onions, but I dearly love that dish. Rest assured, you are no more likely to get food poisoniong at a Chinese restaurant than any other restaurant.
PepperElf on 08/05/2010:
however since it was more than just the OP saying it... and the way their questions were received, I'm inclined to say that it warrants at least a look-over by the BOH.
shayen on 08/05/2010:
The belief that Chinese restaurants in America serve cat and/or rat is an urban legend and is simply not true. Unfortunately, people still spread the rumour, due to lack of correct information or in an attempt to be funny.

I eat at these faux-type Chinese restaurants about once a week and I cannot recall ever getting sick. It sounds like maybe some food on the buffet had sat there past its prime. That is definitely a situation I have run into before with buffets, whether it be chinse, Mexican, italian, southern etc, style cuisine.

By the way, I looked this restaurant up at the Harris County Health Department, there in Katy, Texas. On 2/1/2010, they were dinged for not having proper handwashing facilities, not posting a consumer advisory and not having a permit displayed. On 6/11/2010, they were dinged for not having proper handwashing facilities and needing to clean contact surfaces better. On 6/17/2010, they were apparently re-inspected and received no violations. It is noted by the health department that none of the violations issued are the ones most often associated with foodborne illness. Also, as far as the restaurant bathroom not having proper handwashing facilities, it doesn't specify on the report if the same was noted about the sinks in the kitchen, which, in my opinion, is something that should have been specified. When I worked in restaurants, the employees all washed their hands in the back. So, even if there were times soap was out or we were out of papertowels in the restrooms, we had plenty in the sink areas in the kitchen, where employees washed up.
shayen on 08/05/2010:
I cannot edit my comment, so here's a followup: actually, the violation they received on 6/11 for the surfaces needing better cleaning does have an asterik beside it, notating that it can possibly be associated with food-borne illness. But like I said, the restaurant did remedy this when the Health Department re-inspected them 6 days later.
Alain on 08/05/2010:
Shayen, good research!
Venice09 on 08/05/2010:
I agree. Great research, shayen.
bargod on 08/05/2010:
I pooh pooh those legends. About 5 years back a Chinese buffet restaurant in my city was found to have frozen coyotes in their freezer by the health department. They claimed they were never used in the restaurant but,when news got out people stopped going and it shut down.
Anonymous on 08/05/2010:
What did they claim they were doing with those coyotes, bargod?

Buffets of any kind are hit or miss, IMO...and I'm more worried about the patrons contaminating the food than I am the restaurant.
momsey on 08/05/2010:
Wow, I actually found an article about coyotes found in the freezer. Yikes!!!

http://aaswatchdog.com/cgi-bin/newsroom.pl/noframes/read/3784

Nohandle on 08/05/2010:
In a town, not far from this area, goat carcasses were discovered. The owners assured the inspectors they were for family consumption only. What ever you say but the place was shut down shortly thereafter. I pay no attention to legends but when it happens in your own backyard I think it's time to pay attention.

A restaurant in this area, not oriental, was shut down due to the sanitary conditions. I can't tell you the times I ate there not knowing. Made me sick to say the least thinking back to those fine meals.
bargod on 08/05/2010:
JC they claimed they were for personl consumption.
Anonymous on 08/05/2010:
Hmmm...I can't imagine coyote tasting very good, considering they're nothing but scavengers, but I've also heard that bear meat isn't bad...not sure I would actually try it though.
Alain on 08/05/2010:
To me, bear tastes a little like pot roast.
PepperElf on 08/05/2010:
makes me wonder how coyote tastes
the notion of a coyote steak doesn't bother me much.
Venice09 on 08/05/2010:
Alain!.. you've eaten bear?

I'm going to have to stop reading this thread if I ever want to eat out again.
PepperElf on 08/05/2010:
I don't think I've ever had bear but I have eaten gator, shark, reindeer, kangaroo and camel ... though they were all labeled or advertised as such
Alain on 08/05/2010:
Yes, I've had bear, venison, rattlesnake, alligator, and elk at one point or another. The worst thing I ever had was barbequed racoon. A Missouri guy made that for our dorm years ago. It was awful. We fired him as cook and sent him out to get (and pay for) a couple more kegs of beer as punishment.
Alain on 08/05/2010:
Now those sound interesting, PE!
Venice09 on 08/05/2010:
It's official.. I"m outta here.

I'm really a wimp when it comes to food. I don't really want to eat meat anymore at all. Maybe I'll stop back later when I get the images out of my head.

The raccoon did me in.
Alain on 08/05/2010:
Wait, Venice! I didn't mention Ostrich chili?
shayen on 08/05/2010:
I too am trying to be come a vegetarian. I love fried chicken though, unfortunately... on the topic of nasty food, I haven eaten horse and snails...
old fart on 08/05/2010:
Escargot.....YUM!
old fart on 08/05/2010:
Blue claw crabs likewise...!
Anonymous on 08/05/2010:
I have eaten quail, elk, and Duck that's nothing compared to pepper, and Alain I guess.
PepperElf on 08/05/2010:
heh... kind of like one of my old college roommates. she was my lab partner for human anatomy and we had to dissect a dead fetal pig

she went vegetarian for a while.... I left the lab, washed up and ate pork chops.


transferred to another college, but they wouldn't accept the anatomy class (they required a 2 semester version & I'd taken a 1 semester class)... this time we received used cats to dissect. I named mine Fluffy.

=)
jktshff1 on 08/05/2010:
There is not too much meat I haven't eaten or tasted (no jokes OK??). It all depends upon the way it is cooked and served.
Alain on 08/06/2010:
Applying duct tape to silence obvious joke possibilities, jktshff!
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