FALL RIVER, MASSACHUSETTS -- The initial problems began when Empire quoted me a price for the new car IN WRITING and then tried to raise the price by $1,000. Assistant Sales Manager, Paul **, stated he would not honor the written quoted price of the car. The internet sales office said (Brandy or Casey) Empire has given appraised trade-ins over the phone in the past. Assistant Manager, Paul, gave promise over the phone of $10,000 for trade, then denied it once I drove over 400 miles to get there.
Salesman, without my permission or knowledge, went to my car, riffled through my personal documents covering my written car quote, and brought the quote to me at his desk - total invasion of privacy. Withheld my keys from me, after I asked several times for them, so that I could not leave, essentially holding me hostage. General Manager, Joe, literally bellowing at me and berating me in front of Empire employees and customers; and Joe arrogantly announcing to everyone in the showroom that he deletes negative reviews on their webpage - witnessed and irrefutable.
The integrity their webpage refers to was absent in the dealings they had with me that day and was again mirrored in their response to my Better Business Bureau review. This was all a direct reflection of the owner's business policies. I wonder if it was a reflection of my status as a senior citizen, female, and veteran or is it how consumers as a whole are treated by them.
FALL RIVER, MASSACHUSETTS -- When I went to look at a vehicle at empire Hyundai they didn't have the 2013 Accent they were advertising in the paper, the sales representative started showing me 2014 Accents which was a little more. I was debating whether I still would purchase one at this dealership and with intentions to go to another dealership to meet my needs.
I was planning to leave with my personal vehicle. The manager and the sales representative kept insisting that I take the 2014 Accent home. I kept telling them no. They still was insisting that I do. When I had the vehicle it snowed sat and couldn't drive in the snow. Sunday I went to rte. 44 Hyundai and basically found what I wanted for my price. Monday morning I went to empire Hyundai approx. 9 am to return their vehicle and get mine. I told them I was not there to haggle any prices just wanted my vehicle and I wanted to leave.
They gave me a runaround told me someone will be with me shortly that this person was in a meeting and that this person was with a customer. Needless to say I did not get out of there until after 1 pm. I was ready to call the police by this time. Empire Hyundai never gave my $150.00 back and now I'm going to speak to the BBB as soon as today 12/17/13.
FALL RIVER, MASSACHUSETTS -- Empire Hyundai is horrible!!! No one should ever go there!!! I went in to take a look at a Hyundai Elantra Touring. I knew exactly what I wanted and how much I wanted to pay for it. I had financing through my credit union, but they told me they could at least match it. They took all my information and ran my credit. We eventually worked a month term and amount that I was OK with, so agreed to their financing, signed the paperwork and left. 4 days later I got a call the salesperson to come in and sign some paperwork. I asked what paperwork and he had no idea and wouldn't ask about it.
I went in and was told that they couldn't get the deal they had worked out for me -- when I'm dealing with a company that offers their own financing and they run my credit, this should NEVER happen. They came back and increase my monthly payments by $50 a month. I couldn't afford that increase, and didn't want to pay that. So I was given 2 options - get my own financing (which I had told them I had from the beginning, but they swore they'd beat it and showed me paperwork to prove it) or return the car. So, they had already sold my trade-in to an independent dealer, so that was long gone.
I was planning to return the car, but I got back in touch with my CU and worked the deal I had originally been promised by Empire. My CU paid them immediately - the Tues after the Thursday I went in. It's been 4 weeks and they still haven't paid off my trade-in loan (that was with Hyundai). Now I have Hyundai Motor Finance calling me every few hours looking for the money and I have no info. I've called the finance manager at Empire Hyundai 5 times over the past 3 weeks and he hasn't returned any of my calls. So, now they're wrecking my near excellent credit because they aren't doing their part by paying off the loan they were paid to do 6 weeks earlier.
Empire Hyundai also registered my car. It's been 6 weeks and still no registration. After 3 weeks I was called to say that it was being processed (but they had no info on my Hyundai loan payoff). 2 weeks later I got another call saying it was done and to come pick it up. Since the dealership is 25 minutes away I asked that they mail it to me, and they agreed to.
So now, another week later I called the finance manager again (who ducked my call) about the pay-off and also left a message about where my registration was and the receptionist told me it's sitting there waiting for me. Since I have no proof of the VIN I'm 2 weeks away from my insurance carrier canceling me. This is ridiculous. If you tell me you're literally putting something in the mail - DO IT!
I've had a horrible experience with this dealership. I bought my previous Hyundai in NY from Fuccillo Hyundai and they were fantastic! I have sent 4 complaints to Hyundai about Empire Hyundai and haven't even received acknowledgement of them. I'm frustrated and annoyed and I hope no one else ever uses them and has to deal with any of this!!! Stay away from Empire Hyundai!!!
FALL RIVER, MASSACHUSETTS -- I went to Empire Hyundai to purchase a car on 7/7. Was looking at a 2007 Elantra. The Sales person took me and my daughter for a test drive. Then he came in and said the car was 23900.00. Told him I didn't want to pay that much. After going back and forth, my daughter and I got up and went to her car. The salesman and the manager followed us to my daughter's car and said they would give to me for 16500.00 with payments at 292.00 per month. So we went back in since he reminded me he had my blank check.
At this time we met with the Credit manager - filling out paper. When we questioned the 23900.00 was on the paper work - he said not to worry- that nothing was approved by the bank yet and I will have to sign more papers when the loan was approved. Well dumb me went home with the car and spoke to my brother who told me to bring the car back. I did this on Sunday 7/8. Spoke with the credit manager and told him I did not want the car and would like my deposit back. He said I couldn't do that and that I had to speak to the manager.
When questioning the Credit manager regarding the 23900.00 price he said I was looking at the wrong info and proceed to print up a new document with the 16500.00 and showed me this and said I would be paying around 8000.00 in finance charges. He said normal practice is to double the price so they can make a profit.
We then got taken to another office to speak to the manager who told me I wasn't understanding the info. I didn't even have a sticker on the window with any info. I proceeded to tell him I would not take the car and got up to leave. This person told me that I could not leave the car. It was my property and would have the car towed to my house. When he saw I was still leaving proceeded to tell me he would call the police on me.
Today I was called by a Mr.** who said and was in charge of customer service and said since my file was on his desk that I had a problem. I proceeded to explain what had happened and he gave a story saying the 23900.00 had something to do with having a trade and that's how they balanced things out to make money. I informed him I did not have a trade.
Mr. ** proceeded in telling me they were selling me the car for 15800.00. I told him I didn't want the car and he proceeded to tell me I had to go back and sign more papers so they could sell the car to someone else and without me signing they could only sell the car as used. At this point I don't care what they do with the car as long as I don't have to deal with them. STAY AWAY.
FALL RIVER, MASSACHUSETTS -- I recently bought a car from Empire Hyundai. I agreed to the price of 15775 and a monthly payment of 325 a month. When me and my fiance went to do the finance papers I thought I was signing for 15775. The guy told us that since my interest rate went up to points my payment went to 349 and since it went up he was going to throw in an extended warranty and gap insurance for nothing. So we agreed. I was supposed to be on the loan with my fiance and then refinance it and take him off. When he went to go get a loan somewhere else for something.
Come to find out that he is the only one on the loan and that I got charged 18,775 for the car so I ended up financing 21,007 for a car that's only 14,000 brand new. When he confronted the people at the dealership they called me a liar and told me I didn't know what I was talking about and that after 6 months it would then show up on my credit.
I made a formal complaint to Hyundai and I called and left a message on Ricks Vm. ( the president ) Someone called on his behalf and talked to my fiance and told him that he must have selected hearing and selected memory and he only heard what he wanted to hear and was calling him stupid. How on earth is this a way to conduct business. This is very unprofessional. How do they expect to get returning customers. Do not buy a car from this dealership. They will screw you over!!!!!
FALL RIVER, MASSACHUSETTS -- Went to store to purchase a new Hyundai. Our credit was very good but our friends was bad from a divorce. We got a super deal and our friend obtained financing when she couldn't get a car so many places. Good job Empire. Would send everyone I know to you guys. Keep up the good work.