Bait & Switch & Horrible Customer Service
FALL RIVER, MASSACHUSETTS -- Empire Hyundai is horrible!!! No one should ever go there!!!
I went in to take a look at a Hyundai Elantra Touring. I knew exactly what I wanted and how much I wanted to pay for it. I had financing through my credit union, but they told me they could at least match it. They took all my information and ran my credit. We eventually worked a month term and amount that I was OK with, so agreed to their financing, signed the paperwork and left. 4 days later I got a call the salesperson to come in and sign some paperwork. I asked what paperwork and he had no idea and wouldn't ask about it. I went in and was told that they couldn't get the deal they had worked out for me -- when I'm dealing with a company that offers their own financing and they run my credit, this should NEVER happen. They came back and increase my monthly payments by $50 a month. I couldn't afford that increase, and didn't want to pay that. So I was given 2 options - get my own financing (which I had told them I had from the beginning, but they swore they'd beat it and showed me paperwork to prove it) or return the car. So, they had already sold my trade-in to an independent dealer, so that was long gone. I was planning to return the car, but I got back in touch with my CU and worked the deal I had originally been promised by Empire.
My CU paid them immediately - the Tues after the Thursday I went in. It's been 4 weeks and they still haven't paid off my trade-in loan (that was with Hyundai). Now I have Hyundai Motor Finance calling me every few hours looking for the money and I have no info. I've called the finance manager at Empire Hyundai 5 times over the past 3 weeks and he hasn't returned any of my calls. So, now they're wrecking my near excellent credit because they aren't doing their part by paying off the loan they were paid to do 6 weeks earlier.
Empire Hyundai also registered my car. It's been 6 weeks and still no registration. After 3 weeks I was called to say that it was being processed (but they had no info on my Hyundai loan payoff). 2 weeks later I got another call saying it was done and to come pick it up. Since the dealership is 25 minutes away I asked that they mail it to me, and they agreed to. So now, another week later I called the finance manager again (who ducked my call) about the pay-off and also left a message about where my registration was and the receptionist told me it's sitting there waiting for me. Since I have no proof of the VIN I'm 2 weeks away from my insurance carrier canceling me. This is ridiculous. If you tell me you're literally putting something in the mail - DO IT!
I've had a horrible experience with this dealership. I bought my previous Hyundai in NY from Fuccillo Hyundai and they were fantastic! I have sent 4 complaints to Hyundai about Empire Hyundai and haven't even received acknowledgement of them.
I'm frustrated and annoyed and I hope no one else ever uses them and has to deal with any of this!!!
Stay away from Empire Hyundai!!!