Ad on TV: buy 1 room get 2 rooms free:
1 Replies - Latest reply on 06/28/2011Add reply
The salesman came to our house and did not disclose the price per sq ft even though I asked for it. After all calculation, the price ended up about 4 dollars more per sq ft comparing to other competitors. And, of course, buy-1-room-get-2-free was not happened. However, I believe Empire Today have better services compare to others such as move furniture, remove ground molding before installing.
FLORIDA -- Empires commercials do not reflect on their sales. I had a salesman at my house and he wanted 2495 for two small rooms. I'm in the construction business and know what things cost and they were about 2000 dollars higher than what it should have been. Not only that the salesman left his tape measur at my house for an excuse to come back and try to pressure the sale. Something should be done about these con artist.1 Replies - Latest reply on 12/31/2010Add reply
SEATTLE -- Do NOT fall for this scam! The choice of carpet available "at this low price" is horrible quality. The sales guy Joel Draper pressured us and told us we needed to do it quickly for this price. It hasn't been a year and everywhere it hit the hardwoods the carpet is coming up and even seperating from the padding. Everywhere else it's had traffic it looks beat down. We called to have someone come out and fix the bubbles. The guy was nice enough but told us he'd have to get a supervisor call us about replacing the piece of carpet because it couldn't be fixed. No call. We had to call repeatedly to get a call back only to find out they have to call an independent appraiser to see if they need to replace it. I've never been happy with this carpet or the installation and my neighbor's carpet installed by Home Depot is beautiful for the same price. STAY AWAY FROM EMPIRE! 1 Replies - Latest reply on 12/15/2010Add reply
NEW JERSEY -- Be extra careful when you accept and rescind the agreement with Empire Today. On 11/08/2010 we met with a salesman from Empire Today. Initially we accepted the products, but later the same day rescinded the offer. We contacted the customer service department that day and on the 10th of November and both times were assured everything would be taken care. We emphasized to them to please cancel any financing arrangements that may be in the pipeline. We were assured all would be ok.
2 Replies - Latest reply on 12/15/2010Add reply
Well, on November 24th we receive an Empire Today credit card that we will never use and have to cancel and this will reflect on our credit report. We have written the company and to all 3 credit bureaus to explain this saga.
also don't be fooled by this buy 1 and get 2 rooms from. They were expensive and we ultimately found another company with better products and saved a bundle of money.
We thought we should share our experience. Be careful.
GEORGIA -- A salesman came out, I picked out my carpet and I paid them. I was told that it would takes 2 weeks for the carpet to come in. An installation appointment was made and confirmed. I removed all the furniture and the old carpet from my bedroom the day before installation. I scheduled the day off from work and waited all day and no one showed up, so I called to discover that the carpet was missing in action and was told that it would be another couple weeks before the carpet came in. I was also told that I would be compensated for my time and trouble, but that never happened, I barely received an apology. My house was a wreck for weeks and I had to sleep on the couch. Needless to say, a few weeks later the carpet showed up and was installed. A year later the carpet is lumpy and I cringe every time I see their commercials on TV. I will never ever use them again or recommend them to anyone. Good Luck !Add reply
APACH JUNCTION, ARIZONA -- I had EMPIRE TODAY, install carpeting, in my home on October 30th, 2008. The carpet is "filthy". I called Empire today, & twice they sent an inspector to my home. They suggested that I have it cleaned, & they would pay $150.00 towards the cleaning bill. I had my traffic area professionally cleaned, only. The total cost was $190.00. I am still vacuuming up "filthy" fibers! I have filled 4 vacuum bags, with fibers.
1 Replies - Latest reply on 03/22/2009Add reply
I have been working with the Better Business Bureau, with my issue, & will continue my issue with EMPIRE TODAY. The carpeting they installed in my home is disgusting!!!
After 6 months the carpet looks worn and shabby. Customer service refuses to return calls or send a representative to look at the carpet.
ISLANDIA, NEW YORK -- My month bought carpet from this company in February, 2008. At first when she vacuumed, she thought the carpet debris was just extra fibers from the install. However, each time she vacuumed, the canister filled half-full with carpet remnants. Empire sent a tech out to inspect, and of course, there was nothing wrong with the carpet! A representative suggested it was the vacuum. I have used 3 vacuums on my mom's carpet with the same results. In one vacuum, the canister loads up with carpet shedding! Now I have a complaint lodged against this company with Consumer Affairs!
My 86 year old month can't sleep in the bedroom. There is excessive dust which irritates her windpipe (asthma) and her sinuses. This company is scandalously fraudulent!
Empire today horrible service and product. They have no return policy, nor do they return your calls or emails after they made their sale. I will not ever use them again and I am going to report them to BBB. 1 Replies - Latest reply on 11/14/2008Add reply