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Empire Carpet

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77 Reviews & Complaints

Top Customer Complaints & Reviews:

We requested a 'free estimate' from Empire Carpet to install berber rugs in our 2nd floor bedrooms and hallway. The salesman showed up ontime and was friendly and personable at first.
So I set up an appointment for a FREE estimate on carpet and installation. The scheduled time window was from 3 to 5 pm.
I answered an add on craiglist almost 2 years ago. I get a call from Empire somewhere around Mid June of 2011.


Latest Reviews:

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Rescheduled Twice
CHICAGO, ILLINOIS -- I scheduled an online appointment for empire free estimate. The first appointment was on a Saturday time between 6-8. I ask if ...
-- Complaint Posted by 74wwoman on 05/30/2013

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Not Worth the Cheap Price - Berber Carpet
BERKELEY, CALIFORNIA -- The selection which to choose from is poor, the carpet is of poor quality, and for what you are getting the price is too high. ...
-- Informative Posted by Alisahandley on 04/28/2013

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Way too expensive - Carpet -- Informative Posted by Kelseyjames2131 on 02/19/2013

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Working for Empire - failure to follow up on agreed terms of retainer and tax info
MORAINE, OHIO -- As a flooring contractor during the economic recession, when work was hard to find, I signed up as an installer for Empire Today ...
-- Complaint Posted by Face it on 01/26/2013

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Empire Lied - Carpet
DEARBORN HT, MICHIGAN -- Empire qoute 3 time in one sitting and final after reaching a real price we agreed to a install if they could match a small local ...
-- Complaint Posted by CSYDOR1 on 12/11/2012

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Lousy Install Bad Product - Laminate
LOS ANGELES, CALIFORNIA -- I was first advised I had a 30 year warranty for this cheap flooring against cracks, chips, scrtches and so on. I requested service ...
-- Complaint Posted by on 08/14/2012

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Awful installation service - carpet
DENVER, COLORADO -- We needed to have our entire home re-floored after we flooded in a bad storm. Initially the salesman was nice and informative. ...
-- Complaint Posted by Kzwarg on 07/06/2012

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Taking Advantage of a Little Old Lady - Carpet & Padding
My mom is almost 80, she lives alone and never wears football cleats in the house, let alone shoes. Eleven months ago she purchased ...
-- Complaint Posted by Joewillie on 04/30/2012

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Terrible everything just don't buy their carpeting - Carpet
ALBANY, NEW YORK -- I bought my carpet for them after pricing out quality and price from Home Depot and Lowes. Empire seemed to offer better everything ...
-- Complaint Posted by Lannifer.hower on 04/23/2012

Horrible sales people - carpet
I gave this company two opportunities to install carpet in our new. It was potentially a huge commission for the right company. ...
-- Complaint Posted by Amy.nabulsi73 on 10/08/2011

Missed Appointments - Carpets
I needed carpet installed by a certain date so I called empire and told them my time restrictions. They promised that if the ...
-- Complaint Posted by Abb78994 on 09/24/2011

So far, Just frustration! No carpet after 5 days! - Carpet and installation
TWINSBURG, OHIO -- We ordered carpet from Empire that was due to be delivered on Tuesday, July 5th. The installation did not occur because Empire ...
-- Complaint Posted by Webms38 on 07/08/2011

Empire Carpet Way over priced - Carpet installation
We are redoing the upatairs of our home and want new carpet. About 400sq ft. Empire showed up on the dot as far as time and the ...
-- Informative Posted by Noempire on 06/21/2011

Lousy Carpet & Installation - Carpet installation
TAMPA, FLORIDA -- In March 2011, we foolishly hired Empire Today to install Laminate and Carpet in our home at a cost of over $11,000. Salesman ...
-- Complaint Posted by Towerbrass on 06/03/2011


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