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Empire Today

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47 Reviews & Complaints

Top Customer Complaints & Reviews:

I am posting this review on many many many different sites. I’ve been ripped off and I will not let it go… Thank you empire….
The only thing I can say is, DO NOT USE EMPIRE. We called and had a sales guy sent to the house and needed just a basic stainmaster carpet for the entire upstairs and the stairs themselves.
I had some work done in the house by Empire before, and I had no complaint about it, so I called Empire for some more business.


Latest Reviews:

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Poor sales tactics - Carpet
DALLAS, TEXAS -- I will get straight to the point. Salesman comes out, shows me the most expensive carpet to choose from. Salesman Refuses to ...
-- Complaint Posted by Salgro1 on 12/26/2012

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Bad customer service - Ceramic tile install
RANCHO CORDOVA, CALIFORNIA -- I had a two bedroom one bath unit done in ceramic tile. $6000 job. I asked that the grout be sealed at the time of the order. ...
-- Complaint Posted by Grl4 on 12/01/2012

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Will NEVER use Empire again!!! - Hardwood Flooring Install
LOS ANGELES, CALIFORNIA -- Hardwood flooring should be a pretty easy install by professionals. I had Empire install floors in a hallway, entry way and ...
-- Complaint Posted by Ourgarbage on 12/01/2012

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Rude Customer Service Rep. hangs up on customers - carpet installation
HIGHLANDS, NORTH CAROLINA -- Will never use Empire Today or recommend them. Had to reschedule carpet installation because installers wanted to begin installation ...
-- Complaint Posted by Whcskaren on 08/31/2012

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Sales Rep - Carpet
TEXAS -- I called Empire Carpet to schedule a Free in home estimate. I was told their professional representative would measure and give ...
-- Complaint Posted by Stitchaquilt3 on 08/28/2012

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Happy with Empire - Carpet
LOS ANGELES, CALIFORNIA -- After looking at many reviews of Empire Today AFTER I signed a contract with them (but before the 3 Day Cancellation) I was reluctant ...
-- Compliment Posted by Gpoinde on 07/21/2012

Looking to Replace Carpet to Wood!
SAN DIEGO, CALIFORNIA -- We are thinking of replacing our upstairs carpet to wood. I saw a representative from Empire yesterday at a mall. My husband ...
-- Informative Posted by Nespahbodi on 07/18/2012

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Incomplete Job - Flooring -- Complaint Posted by Ninagoelz on 06/30/2012

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Three Installations Later - Carpet
PHILADELPHIA, PENNSYLVANIA -- January 2011, a knowledgeable Empire representative measured my home for carpet. Within one week the newly installed carpet ...
-- Informative Posted by Marchait on 06/20/2012

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Worst Experience - carpet purchase and installation
SAN JUAN CAPISTRANO, CALIFORNIA -- Regretfully the reviews I had seen before hiring Empire Carpet were ones posted by their own company. The sales person that ...
-- Complaint Posted by C-jwilson on 06/12/2012

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DON'T DO EMPIRE- THEY ARE AWFUL - Carpet
MICHIGAN -- The only thing I can say is, DO NOT USE EMPIRE. We called and had a sales guy sent to the house and needed just a basic stainmaster ...
-- Informative Posted by B.welc on 05/04/2012

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Beware of Empire Estimates
ARLINGTON, TEXAS -- Empire came out and gave me an estimate on builders grade carpet and laminate flooring...the cost was $4100.00...since they were ...
-- Complaint Posted by Ffcountry2000 on 04/06/2012

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Not good quality - carpet installed
HUEYTOWN, ALABAMA -- I called empire for an in home consult which I thought was a great idea not having to leave home. The samples were this very ...
-- Complaint Posted by Vtrinette08 on 03/30/2012

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Bad Business Practices - Laminate Flooring
PHILADELPHIA, PENNSYLVANIA -- After seeing commercials from Empire Today Flooring, we decided to take advantage of the free home estimate. The ads said that ...
-- Complaint Posted by Carita2021 on 03/26/2012

Warranty Ignored - Good Job Empire - Laminate install
CALIFORNIA -- I had some work done in the house by Empire before, and I had no complaint about it, so I called Empire for some more business. ...
-- Complaint Posted by UnhappyConsumer242 on 01/19/2012

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