Purchase Carpet for my entire home including closet spent over $4000 and was suppose to have the top of the line foam, and [stairs] are flat a year later. Carpet seams have come out in three place on three time. Poor quality carpet and they will not fix with a warranty. Don't buy from this company the are definitely not a company you want to deal with Add reply
GLADSTONE, OREGON -- We responded to the TV ad (buy one room, get 3 free). The year before we had our living room carpet replaced for about $800.00, but because of a new carpet burn from our fire place, we decided to take advantage of the ad offer and get a couple small bedrooms done as well. Even with the ad I knew there was bound to be extra charges. So I expected to pay double the living room costs. The sales bid came in @ over $5000.00! I asked the sales girl "how's that possible considering the ad"? She said the carpet was free for the extra rooms but we had to pay all labor. I asked how much per yard she was charging for the matching carpet. She had charged us 3 times the retail value for the carpet. Empire Flooring is the worst way to go for flooring. Go to a flooring store and find a reputable, local installer if you want a "real" fair rate for flooring and installation. Stay away from TV ads!
Don't Waste Your Time or Money
BALTIMORE, MARYLAND -- We contacted Empire today for an estimate on new carpeting in our entire house. An Empire Today salesperson came out with samples of carpet and gave us an estimate of approx. $3000. He assured us that ... read full review1 Replies - Latest reply on 09/18/2013
BALTIMORE, MARYLAND -- Salesperson came to my house because I wouldn't sign right away got very mad at me
told me I was cheap that I have two Mercedes sitting in the driveway.
How could I be so cheap and started getting loud with me. I called my husband who was @ the firehouse,
i salesperson was so rude my husband told me to call the police
i called the Corp. Office and filed a complaint and was told someone would get back w me in two business day, well it's been a week
and to make matter worst why did the salesperson ken call me on 8/7/13 and wonder if I was still interested
The salesman was friendly but pushy. He kept saying that he was a decorator and knows what will work. He pushed certain carpeting and window treatments. I finally caved in and bought the whole thing. I believe I got the wrong carpeting and definitely got the wrong window treatments. The salesman then claimed to be sick for 3 weeks. I told him that I wanted one window blind and that there is a refund. He said he would look into it. Three weeks later I called Empire and they said it will be under advisement for one week. The salesman never told them about the refund. Now I have to meet the salesman at a local Starbucks to look at a piece of carpeting to assess whether it's the right one. I hate Empire.Add reply
The installers never showed up for the install. We waited from 8:00am-6:00pm. We contacted Empire on installation day all the managers were not answering calls because it was a Sat. We will cancel our order. Add reply
Bad customer service
RANCHO CORDOVA, CALIFORNIA -- I had a two bedroom one bath unit done in ceramic tile. $6000 job. I asked that the grout be sealed at the time of the order. When I went to see the finished product, the toilet was leaking
Water from ... read full review1 Replies - Latest reply on 12/09/2012
HIGHLANDS, NORTH CAROLINA -- Will never use Empire Today or recommend them.
1 Replies - Latest reply on 09/11/2012Add reply
Had to reschedule carpet installation because installers wanted to begin installation late in the afternoon in the rain. I didn't want them at my
house in the evening or trucking rain and dirt in the newly constructed
house. Rescheduled for later day that week, asked for morning installation,
when installers didn't arrive, I called customer service to see where they
were and the customer service representative hung-up the phone. It is
now afternoon and still no installers. My time is important too.
What a rude company. Won't recommend them or personally use them again.
Ceramic flooring installed 5 days ago and counting with promises from company to complete the job. No cancellations, they just promise, but never show up. Do not trust the BBB ratings, they are a fraud, or from another obscure source. 3 Replies - Latest reply on 06/30/2012Add reply
ALPHARETTA, GEORGIA -- The carpet that the representative sold to us was supposed to have a 15 year warranty. We bought it in Aug 2009. It started to look worn and dated in less than 6 months. It is now Jan 2012, and the carpet looks worse than any carpet I see in hotel rooms, or any other public place! Awful!!! There is no way this quality carpet could ever last more than just a couple years. We were overcharged, and I'm fairly certain we did not receive the same carpet that we picked out from our representative One room cost us nearly $1K. Oh, how I wish I knew than what I know now.
3 Replies - Latest reply on 03/30/2012Add reply
I will never use Empire again, and I am telling all my friends and family to do the same. We now have to re-carpet the same area after only 2 years.
Discount? I Don't Think So
JAMESTOWN, NORTH CAROLINA -- We allowed Empire Today to quote a price on installing ceramic tile over 215 sq. ft. of space. First of all, he brought in samples of engineered vinyl tile because that's what he sold the most of and ... read full review2 Replies - Latest reply on 01/19/2012
My wife and I bought a new house in 2002 and called Empire for a quote for vertical blinds. We decided to go with Empire and subsequently spent several thousand dollars to equip the entire house with vertical blinds. Over the years my grandchildren broke 2 of the plastic standoffs that the chord and chain spool through so I called Empire to explain that since this part couldn't be found anywhere else I would be happy to drive to a local installer to purchase these parts - and of course the installer said no they could not do that - apparently they needed the $50.00 service fee in order to sell me the part. Keep in mind that this part is probably no more than $2.50 so the total would probably be no more than $5.00 but no they wanted that $50.00. I asked the person on the phone who this installer worked for and she said Empire so I sugerted that they fire that installer as they were not doing much for customer relations.3 Replies - Latest reply on 11/02/2011Add reply
Satisfied Repeat Customer
I have used Empire Flooring Services 3 times in the last 20 years. I have had carpeting installed twice and wood flooring installed. I have always been pleased with the price and the installation services. ... read full review2 Replies - Latest reply on 07/27/2011
Ad on TV: buy 1 room get 2 rooms free:
1 Replies - Latest reply on 06/28/2011Add reply
The salesman came to our house and did not disclose the price per sq ft even though I asked for it. After all calculation, the price ended up about 4 dollars more per sq ft comparing to other competitors. And, of course, buy-1-room-get-2-free was not happened. However, I believe Empire Today have better services compare to others such as move furniture, remove ground molding before installing.