Pellet Stove installation disaster
WORCESTER, MASSACHUSETTS -- Well - I'd written earlier to complain about the lack of communication and unacceptable installation delays of our pellet stove. Finally, on 10/31/06 (7 days AFTER the owner advised us the installer would ... read full review9 Replies - Latest reply on 01/10/2007
WORCESTER, MASSACHUSETTS -- Great store.
1 Replies - Latest reply on 10/06/2010Add reply
Read these reviews before I went to fireside and it made me a little nervous, I also looked at BBB (they receive an A+) so that calmed me a little. What really attracted me to them was there 0% for a year financing and the selection they have. On the weekend they are pretty busy they got to me in about 15 minutes, but the second time (after I price shopped) on a weekday it was very easy to get served and they seem to know what they are doing. In the area (MA) they had the best price I could find on a hearthstone shelburne. They told me it would be installed in 2-3 weeks, and it was installed in 2. The installer did good work. They were within 50 dollars on the install cost which I was happy with.
I think, could be wrong, that the store is owned by a married couple who helped me and they were both nice, the woman is good looking, and fairly low pressure. On the first day before I had decided they didn't ask me for a deposit or anything which I appreciate.
I would and probably will shop there again if I live in the area.
Bad Customer Service
Let's just start off by saying they knew that they had me in a corner when I was buying my stove. Last summer when oil prices were $4+ a gallon I wanted to by a stove and every place I went to were sold ... read full review
WORCESTER, MASSACHUSETTS -- I should have known from the second I ordered my two gas fireplaces from Enchanted Fireside that this was not a company built for service. They mandated that I pay in full before I could schedule an ... read full review2 Replies - Latest reply on 10/01/2009
Pellet Stove & Installation
WORCESTER, MASSACHUSETTS -- We purchased a pellet stove from this store on 9/16/06, and deposited $2,000. We were told that we'd be contacted by the installer that Enchanted uses, and the stove would be installed within 5 weeks. ... read full review
WORCESTER, MASSACHUSETTS -- We had been shopping around for a pellet stove checked out a few places, most of the people we talked to were rude and acted as if we were wasting their time. We originally decided on one company. something ... read full review19 Replies - Latest reply on 10/26/2006