Total Scamming of Customers!
LEESBURG, VIRGINIA -- I've rented cars over the years, but I've never come across a company that so clearly is trying to take advantage of a person and get money out of them or their insurance provider. It surprises me now ... read full review3 Replies - Latest reply on 06/25/2013
Charged for Damages I Did Not Cause
ESSEX, MARYLAND -- I had a small mishap with my car. I was told I had to use Enterprise by the insurance company. When the time came to get the rental, I was told by Enterprise that they did not have a car for me. 5 minutes ... read full review11 Replies - Latest reply on 07/03/2013
SMYRNA, GEORGIA -- After a recent accident in which my daughter had to rent a car we were referred to Enterprise by Travelers Insurance Co. My policy covered $30/day on the rental. My daughter was unaware that comprehensive ... read full review2 Replies - Latest reply on 03/14/2013
Bait and Switch
PLACERVILLE, CALIFORNIA -- I have just had the worst experience with Enterprise Rent a car in Placerville of any business experience my life.
My Farmers insurance agent recommended Enterprise Rent a car of Placerville and I ... read full review4 Replies - Latest reply on 02/24/2013
Overall, we were very impressed with the service that we received...
1 Replies - Latest reply on 02/01/2013Add reply
I have to say that the location was not the greatest though because we could barely park anywhere, with cars pulling in and out of that street. The office seemed busy. But Mike who took care of us and the staff were awesome, took care of us quickly and provided great customer service. They even gave us a ride back to GA Tech.
HAMPTON, VIRGINIA -- I rented a Dodge Charger from Enterprise car rental on November 28, 2012. I decided to acquire Enterprises insurance instead of using my policy. It was a one day rental. I returned the car the next day. An Enterprise employee did a check of the vehicle, she did not find anything wrong. I was then driven home in this same Dodge charger by an Enterprise employee. I use their service frequently and had been satisfied with the company.
In January 2013 I received an e mail from Enterprise damage recovery stating I had done damage to the Charger and to please fill out the attached damage report. I immediately called Enterprise as I had returned said vehicle without damages, had not been in any accidents nor hit a pot hole. I was told it was OK as I wouldn't be charged as I had purchased coverage when I rented the car.
I was not satisfied with this statement as I had not caused any damage and I couldn't have been the only person who drove that car from November 2012 to January 2013. I know at least one other person who drove it. That would be their employee who drove me home in it. I have never been in an accident in the forty three years I have been driving.
Received charges for damages not caused by me. Better off taking a train or bus no matter how far you have to go. 1 Replies - Latest reply on 01/10/2013Add reply
Renting Unsafe Cars
GEORGIA -- I reserved a mid size auto in August of 2012,,, (they said that way the only auto that they had on the lot) was a 2012 Town and Country from Enterprise that had a defect in the rear window,,, I pick up ... read full review4 Replies - Latest reply on 01/26/2014
Twice forgot my gps holder in theirs cars, came back a few hours later and they can't find it both times! Another occasion their car didn't have windshield fluid in it and it's very critical to have it! Negligent thieves! 3 Replies - Latest reply on 12/13/2012Add reply
Enterprise False Damage Claim
ATLANTA, GEORGIA -- Claim # 02317559
On Jan 06, 2012 I rented a car from Enterprise from the Atlanta Airport. Let's be clear, my rental date was before 1/06/12 I had switched out of two cars already because the previous ... read full review3 Replies - Latest reply on 01/26/2014
SAN JOSE AIRPORT, CALIFORNIA -- My wife rented a car thru Enterprise at the San Jose Ca., Airport location. She rented there only because of the low price. Mistake. She got one day's use from the "car." The second day it would not start in the hotel parking lot. The Enterprise company personnel were NOT HELPFUL at all. They blamed her. She had not paid extra for the "roadside assistance" service so we had to pay for a tow of a malufunctioning car due to their poor maintenance. Likely other people have found this to be the case. We have never had a rental car break down before. Her interactions with "management" were no different: they didn't give a ****. This is a way for them to make money. 4 Replies - Latest reply on 11/20/2012Add reply
Do Not Trust Enterprise Rental Cars
TALLAHASSEE, FLORIDA -- I used my insurance company's preferred rental car compaany when I was hit by a driver (no fault of mine). When I arrived to pick up my rental, there were two cars available and one had too many scratches ... read full review1 Replies - Latest reply on 11/08/2012
We rented a car from the South Station Enterprise office in Boston and were extremely pleased by the low key no pressure approach we encountered as well as excellent service and reasonable price. I would highly recommend the company and this office. Add reply