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Enterprise Rent-A-Car Consumer Reviews - Page 3

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Unprofessional, Disrespectful, and Rude
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BROOKLYN, NEW YORK -- I made a reservation online to rent a car for about 2 days. I proceed to give the representative at the desk my driver's ID (which was temporary) and my credit card. She then told me they could not accept it because it was not a valid driver's license. I couldn't understand their reasoning behind it. I had a state ID with a picture on it and my temporary license.

The manager proceeds to come out and say to me my little "receipt" isn't valid. So my LEGAL temporary licenses, given to me by the state of NY, wasn't VALID enough to rent a car. I called Customer Service and they were not even any better. SIMPLICITY is very common with them. Don't waste your time with this location at 1212 Coney Island Ave., Brooklyn, NY 11230.

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Charged for damage done before I rented the vehicle
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTH CHARLESTON, WEST VIRGINIA -- My car was recalled. The dealer arranged an appointment for me to pick up the rental at Enterprise. When I arrived the car was being washed so l waited. I made the bad mistake of not checking for damages, after being told about a scrape that was documented. I drove away. About two days later while washing the car, I found two cracks on the front bumper. When I returned the car was told those cracks were not documented. Had to file a claim and pay deductible for damage I am not responsible for because I did not look for damage. Guess you could call it a learning experience but sometimes I get tired of learning.

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Claimed Damage That Was Not Mine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- I rented a car from Enterprise at 9860 North Michigan Road in Carmel, Indiana (just outside Indianapolis). The sales associate told me all the damage on the car was acceptable and not an issue and did not write up a pre-existing damage form. Upon returning the car with no further damage a different associate claimed it had previously unrecorded damage (his word against mine).

I called my insurance company and they told me they had other clients complaining about the same issue, with the same location. Enterprise is not giving in, despite my numerous attempts to explain the situation. It is the worst experience I have ever had renting a car. I doubt I will ever rent from Enterprise again.

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Bad Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNISTON, ALABAMA -- I have rented frequently with debit card with payroll stub and utility. The week of Christmas I rented and was told I no longer to bring these things with me as Enterprise keeps on file. Today I was renting to go to my son's wedding and was told I needed them. The salesman told me that guy no longer worked there that I would need those things today even though he was familiar with me. The things I needed was 1.5 hrs away and if I wanted to go to wedding I would need those. Spoke with three people in customer support and no one seemed to care that I was going my youngest get married.

I got fed up and went to Avis and explained to them my situation and my car was rented from Avis in five minutes. I made wedding with help of Avis. No thanks to Enterprise. I am a customer of Avis from now own and will tell everyone that will listen to my story.

Company Response 03/10/2016:

Hi Neal, we would like to look into this further. Please email Care@Enterprise.com and include the rental location, your contact information, your rental agreement/reservation number and any other details so I can look into this for you. Please include reference number 160310-001891 in the subject line of your email. We look forward to hearing from you soon.
Respectfully,
Christina B.
Social Monitoring Coordinator
Enterprise

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Bad Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNISTON, ALABAMA -- I have rented frequently with debit card with payroll stub and utility. The week of Christmas I rented and was told I no longer to bring these things with me as Enterprise keeps on file. Today I was renting to go to my son's wedding and was told I needed them. The salesman told me that guy no longer worked there, that I would need those things today even though he was familiar with me.

The things I needed was 1.5 hrs away and if I wanted to go to wedding I would need those. Spoke with three people in Customer Support and no one seemed to care that I was going my youngest get married. I got fed up and went to Avis and explained to them my situation, and my car was rented from Avis in five minutes. I made wedding with help of Avis no thanks to Enterprise. I am a customer of Avis from now on and will tell everyone that will listen to my story.

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Great Service, Wonderful Experience
StarStarStarStarStarBy -
Rating: 5/51

BRUNSWICK, GEORGIA -- I recently rented a car from Enterprise. They picked me up on time, when I got there, they were out of cars, so they gave me a brand new passenger van, not any bigger than a full-sized car. I had the car for two days, it was GREAT. The young men at the agency were very kind, helpful and professional. When I returned it I had left my checkbook in the car, they called me immediately, and kept it in the safe for me until I can pick it up. EVERYTHING WAS GREAT FROM BEGINNING TO END. I will definitely rent from them again.

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Enterprise "Ding" Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREDERICKSBURG, VIRGINIA -- I was provided a car for an accident claim. They told me they were going to pick me up from the body shop at 7:30 am so I could make it to work. They arrived 45 minutes late and had me sign the document without walking around the car because it was raining bad and because I was now late for work.

When I returned the vehicle, they accused me of putting a small dent in the back bumper. They refused to talk to the attendant gave me the car and also refused to see if there was camera footage to prove that I had not done the damage. Now making a claim against my insurance and informing me that I will have to pay loss of use on top of the damage I did not do. Never use this company unless you want to be late for work and accused of damaging a vehicle that was previously damaged.

Company Response 12/10/2015:

Josh,
We'd like to speak with you directly and have a closer look at this for you. Please email care@enterprise.com and include the exact rental location, your contact information, your claims, rental agreement or reservation number and any other details so we can look into this further. Please include reference number 151210-001482 in the subject line of your email. We look forward to hearing from you soon.
Regards,
Carol H.
Social Monitoring Coordinator

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Albuquerque Sunport Location Refuses Reservation without Cause
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQERQUE, NEW MEXICO -- Mr. **, the manager, refused to honor our twice confirmed reservation made online 3 months before and ruined our family trip. Got corporate on the phone and they could not understand why he refused us service. He kept making up policies not listed with his own corporate headquarters to refuse service including that they do not take debit cards which is a lie. They do accept debit cards. When you call to confirm your reservation and tell them that you only have a debit card, they say "no problem."

I then put him on my phone with his corporate headquarters, he told them that they cannot take debit cards despite what it says in their system at headquarters. When that did not go over well with his corporate office or us we got someone else at customer service to suggest he send our reserved car to another location where we could rent it. He lied to us and said there was no reserved car to send. When I did not like that response I put him on with the lady from customer service and he lied to them and said that My family and I were rude to him and his staff and that was why he was refusing to rent to us.

After that phone call, he threatened my 11-year-old daughter with being thrown out of the airport by security. Mr. ** said he manages the local Alamo too and he would treat us the same way over there. We were forced to leave before security arrived and traumatized my daughter.

Company Response 10/14/2015:

Thank you for bringing this to our attention Brett. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agreement number and the exact address of the rental location involved. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. Reference #151014-002076. -Tatiana

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Not Just Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ASHEBORO, NORTH CAROLINA -- First off, I reserved a vehicle online was told the amount and when I showed up Sheria charged me more. She told us we needed cash so we went to ATM and got cash. Then, she rented me one car but gave me the keys and everything to a completely different one, rental agreement was for Kia Soul - drove off in a Chrysler 200. Then, I found out the plates on the Chrysler went dead in June. Not only did I drive over 1300 miles in a car with dead plates but, the car was just returned when we rented it. Worst service I've ever had.

I'm a member of the Enterprise Plus Club and have been for years and I still get treated like a complete stranger OR a criminal when I go to rent a vehicle from this lady. Returned car and was told we would get a check for deposit in 5-7 days. What? She tells us to get cash but wants us to wait for a check. Sheria seems to be more worried about her commissions than her customers. How did she become a manager?

Company Response 07/21/2015:

I would like to discuss this further with you. Please email us at Care@Enterprise.com with your contact information, rental/reservation number and any other details. Please reference #150721-003188. -Tatiana

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Bad Experience Turned Into Great Experience By Employees
StarStarStarStarStarBy -
Rating: 5/51

ARLINGTON, TEXAS -- Renting a car had never been so difficult for me in the past. When I was given the wrong information from several employees, I couldn't believe this was the Enterprise Rent-A-Car I was familiar with in the past. I was stuck in Mansfield with no way to get home to Houston because I was told I couldn't get a pick up on Saturday after being told I could get picked up when I made the reservation. Thanks to Richard and Nada all problems disappeared as a pick up was arranged for me and I was able to get home in the time frame I needed. Thanks for caring!!!

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Enterprise Rent-A-Car Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 110 ratings and
381 reviews & complaints.
Contact Information:
Enterprise Rent-A-Car
600 Corporate Park Dr
St Louis, MO 63105
314-512-5000 (ph)
www.enterprise.com
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