Enterprise False Damage Claim
ATLANTA, GEORGIA -- Claim # 02317559
On Jan 06, 2012 I rented a car from Enterprise from the Atlanta Airport. Let's be clear, my rental date was before 1/06/12 I had switched out of two cars already because the previous ... read full review2 Replies - Latest reply on 11/27/2012
Trying to rent a car
OXON HILL, MARYLAND -- To: The Chairman
The word upset does not encompass my feelings about the poor service I received this week at Enterprise Rent a Car.
On Tuesday of this week I brought my car into the body shop ... read full review2 Replies - Latest reply on 02/19/2011
Enterprise rip off
KAILUA KONA, HAWAII -- My wife and I went on vacation to the big island of Hawaii for a few days (after visiting Maui) and returned the Chevy Aveo on 1-18-11 to the airport by Kona HI. We pulled up to return the car and the ... read full review4 Replies - Latest reply on 08/21/2011
Key - Inside The Car
I parked the rental car in the Enterprise parking lot and left the key inside the car. I called them the next morning that I returned the car but they were already closed. I assumed that they had a duplicate ... read full review7 Replies - Latest reply on 02/25/2010
RENEGE ON RESERVATION
EAST ELMHUSRST, NEVADA -- I had made an online reservation with Enterprise Car Rental at LaGuardia Airport a good two weeks before July 18, 2009... Confirmation # RQLWW6. I was to pick up a mini van at 11AM that day. When ... read full review4 Replies - Latest reply on 11/10/2009
OTTAWA, CALIFORNIA -- On vacation in Ottawa, Canada and rented a car from Enterprise for a week. Midway through the week a deer jumped out of the brush right in front of me and we had a collision that the poor deer did not survive. The front end of the car was badly damaged. Got a police report and called Enterprise. The car was drivable so they had me drive it to the nearest location where they took an accident report and my insurance information and immediately gave me another car, and upgraded me for free. The Canadian Enterprise representative called me regularly with status until insurance paid and everything was just great. Enterprise is a great value with great service.2 Replies - Latest reply on 05/13/2009Add reply
Use Car Fraud
LAHAINA,MAUI, HAWAII -- My car is a 2006 used Chrysler pt cruiser with factory warranty . I bought it from Pflueger Acura Maui on Feb 21 2008 with 26551 miles on it. Acura bought the car from Enterprise Rent-A-Car the same ... read full review6 Replies - Latest reply on 03/20/2009
Do Not Trust Enterprise Rental Cars
TALLAHASSEE, FLORIDA -- I used my insurance company's preferred rental car compaany when I was hit by a driver (no fault of mine). When I arrived to pick up my rental, there were two cars available and one had too many scratches ... read full review1 Replies - Latest reply on 11/08/2012
HEMET, CALIFORNIA -- I was rear ended by an elderly woman which resulted with minor damage to my left tail light lens and left rear quarter panel. The insurance company for the person that hit me supplied a rental car from ... read full review5 Replies - Latest reply on 08/31/2012
Enterprise charged me a $250 deposit even though I had all my insurance stuff, having just left my new truck for repair 100 yds away, despite calls from my insurance company and myself, and several lies later about my bank taking so long to credit me. I had even returned their vehicle 7 days later they finally credited my account with the money they never should have taken. 1 Replies - Latest reply on 01/09/2012Add reply
MONMOUTH JUNCTION, NEW JERSEY -- Took my car in for service and dealership offered two day courtesy rental while my car was under service. Rental car was picked up and returned to dealership servicing my car as instructed by Enterprise agent.
1 Replies - Latest reply on 03/31/2011Add reply
I had possession of rental car for three days, of which two days rental picked up by dealership. Yet Enterprise Rent a car charged my credited card for 7, yes seven day rental. Contacted my credit card who company who reversed the charge pending investigation with Enterprise. Enterprise response was that I signed rental agreement. Yes I did sign a rental agreement, however I did not sign any agreement authorizing Enterprise to charge my account after the rental car was turned over to the car dealership, as instructed by Enterprise agent. I will never ever use Enterprise again. Charging my credit card without my authorization, for services I did not receive appear to be fraud.
I wonder what will the state Attorney General think about this unethical business practice.
Watch out for this company, they didn't credit my account for a deposit on a car...Luckily I caught this and contacted the company 72 hours after the rental.
5 Replies - Latest reply on 10/08/2010Add reply
Now, it's going to take another 72 hours or more to get my credit/deposit for a rental. I had to insist that the deposit be returned if not I will be filing a complaint with the Better Business Bureau.