Enterprise Rent-A-Car Consumer Reviews - Page 4

INDIANAPOLIS, INDIANA -- I rented a car from Enterprise at 9860 North Michigan Road in Carmel, Indiana (just outside Indianapolis). The sales associate told me all the damage on the car was acceptable and not an issue and did not write up a pre-existing damage form. Upon returning the car with no further damage a different associate claimed it had previously unrecorded damage (his word against mine).

I called my insurance company and they told me they had other clients complaining about the same issue, with the same location. Enterprise is not giving in, despite my numerous attempts to explain the situation. It is the worst experience I have ever had renting a car. I doubt I will ever rent from Enterprise again.

ANNISTON, ALABAMA -- I have rented frequently with debit card with payroll stub and utility. The week of Christmas I rented and was told I no longer to bring these things with me as Enterprise keeps on file. Today I was renting to go to my son's wedding and was told I needed them. The salesman told me that guy no longer worked there that I would need those things today even though he was familiar with me. The things I needed was 1.5 hrs away and if I wanted to go to wedding I would need those. Spoke with three people in customer support and no one seemed to care that I was going my youngest get married.

I got fed up and went to Avis and explained to them my situation and my car was rented from Avis in five minutes. I made wedding with help of Avis. No thanks to Enterprise. I am a customer of Avis from now own and will tell everyone that will listen to my story.

ANNISTON, ALABAMA -- I have rented frequently with debit card with payroll stub and utility. The week of Christmas I rented and was told I no longer to bring these things with me as Enterprise keeps on file. Today I was renting to go to my son's wedding and was told I needed them. The salesman told me that guy no longer worked there, that I would need those things today even though he was familiar with me.

The things I needed was 1.5 hrs away and if I wanted to go to wedding I would need those. Spoke with three people in Customer Support and no one seemed to care that I was going my youngest get married. I got fed up and went to Avis and explained to them my situation, and my car was rented from Avis in five minutes. I made wedding with help of Avis no thanks to Enterprise. I am a customer of Avis from now on and will tell everyone that will listen to my story.

BRUNSWICK, GEORGIA -- I recently rented a car from Enterprise. They picked me up on time, when I got there, they were out of cars, so they gave me a brand new passenger van, not any bigger than a full-sized car. I had the car for two days, it was GREAT. The young men at the agency were very kind, helpful and professional. When I returned it I had left my checkbook in the car, they called me immediately, and kept it in the safe for me until I can pick it up. EVERYTHING WAS GREAT FROM BEGINNING TO END. I will definitely rent from them again.

FREDERICKSBURG, VIRGINIA -- I was provided a car for an accident claim. They told me they were going to pick me up from the body shop at 7:30 am so I could make it to work. They arrived 45 minutes late and had me sign the document without walking around the car because it was raining bad and because I was now late for work.

When I returned the vehicle, they accused me of putting a small dent in the back bumper. They refused to talk to the attendant gave me the car and also refused to see if there was camera footage to prove that I had not done the damage. Now making a claim against my insurance and informing me that I will have to pay loss of use on top of the damage I did not do. Never use this company unless you want to be late for work and accused of damaging a vehicle that was previously damaged.

ALBUQERQUE, NEW MEXICO -- Mr. **, the manager, refused to honor our twice confirmed reservation made online 3 months before and ruined our family trip. Got corporate on the phone and they could not understand why he refused us service. He kept making up policies not listed with his own corporate headquarters to refuse service including that they do not take debit cards which is a lie. They do accept debit cards. When you call to confirm your reservation and tell them that you only have a debit card, they say "no problem."

I then put him on my phone with his corporate headquarters, he told them that they cannot take debit cards despite what it says in their system at headquarters. When that did not go over well with his corporate office or us we got someone else at customer service to suggest he send our reserved car to another location where we could rent it. He lied to us and said there was no reserved car to send. When I did not like that response I put him on with the lady from customer service and he lied to them and said that My family and I were rude to him and his staff and that was why he was refusing to rent to us.

After that phone call, he threatened my 11-year-old daughter with being thrown out of the airport by security. Mr. ** said he manages the local Alamo too and he would treat us the same way over there. We were forced to leave before security arrived and traumatized my daughter.

ASHEBORO, NORTH CAROLINA -- First off, I reserved a vehicle online was told the amount and when I showed up Sheria charged me more. She told us we needed cash so we went to ATM and got cash. Then, she rented me one car but gave me the keys and everything to a completely different one, rental agreement was for Kia Soul - drove off in a Chrysler 200. Then, I found out the plates on the Chrysler went dead in June. Not only did I drive over 1300 miles in a car with dead plates but, the car was just returned when we rented it. Worst service I've ever had.

I'm a member of the Enterprise Plus Club and have been for years and I still get treated like a complete stranger OR a criminal when I go to rent a vehicle from this lady. Returned car and was told we would get a check for deposit in 5-7 days. What? She tells us to get cash but wants us to wait for a check. Sheria seems to be more worried about her commissions than her customers. How did she become a manager?

ARLINGTON, TEXAS -- Renting a car had never been so difficult for me in the past. When I was given the wrong information from several employees, I couldn't believe this was the Enterprise Rent-A-Car I was familiar with in the past. I was stuck in Mansfield with no way to get home to Houston because I was told I couldn't get a pick up on Saturday after being told I could get picked up when I made the reservation. Thanks to Richard and Nada all problems disappeared as a pick up was arranged for me and I was able to get home in the time frame I needed. Thanks for caring!!!

CEDAR RAPIDS, IOWA -- I rented a car from Enterprise, and had no problems on my trip. When I returned the car, it was after hours. I put the car in their parking lot and checked for damage. There was none, so I left it. The next morning I receive a call at 9:30 saying there was damage to the car. I try to go get a pic and they already moved the car before I could see it. I went in to get a copy of my contract which I left in the glove compartment. They would not give me a copy of the contract, just a receipt.

I noticed the car was checked in at 7:30 so they waited 2 hours to contact me. I went to a nearby business to see if there was a witness to what happened to the car. One lady said she didn't see what happened to this car but have noticed Enterprise drivers damaging other cars behind the business where the general public is not allowed. They are charging me with almost $2000 in damage. So I turn the incident into my insurance company, and now Enterprise has turned me into a collection agency because my insurance company was taking too long.

AMSTERDAM -- I rented a car from Enterprise near Amsterdam Central Station. When returning the car, they spent over 30 minutes looking the car over, and found a black 2" scuff mark near the tire. This is something that can be cleaned off, but they are looking at trying to charge me for damages, calling it a scratch. I took pictures, and luckily the photos obviously show this is a scuff mark.

In addition, they are trying to charge me for a pen-tip size rock chip in the windshield. I do not recall a rock hitting the windshield when driving the car. We did not examine the windshield when checking the car out, and it is so small we could not even capture it on film. I highly recommend going elsewhere. I was not impressed. Worst experience I have ever had renting a car.