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1.6 out of 5, based on 5 ratings and
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Worst, most difficult to understand people EVER!
Posted by on
Rating: 1/51
My Workforce 645 Multi function printer print quality got increasingly bad so I called Tech Support. They ran me through clean, clean and clean again .......... print "quality" still bad. Sooo, as this printer was still under warranty, I was told EPSON would send me a new printer. I had to give them my credit card info so a "hold" could be placed on it to ensure that I would return the defective unit. OK, I get it.

Out of curiosity, I sent an email today asking for shipping information of the replacement unit. 6 hours later I received a response saying that there hadn't been a replacement order made so I had to call back in to Tech No Support and again talk with yet another barely understandable "English" speaking tech no support person. Andrew confirmed that there wasn't an order placed for the replacement unit.

So, after he placed me on hold so he could read the confirmation number info. After a while he returned to the call and in his best broken English said that he'd placed an order and needed my credit card number (again) for a hold to ensure the return of the defective unit. OK, one last time. Again, a hold ........ then he returned to the phone to say it was ordered. I asked if shipping info would be emailed to me and he said I could track the order on FedEx's website by EPSON's reference number. OK, I'll give it a try. Then he said that I'd have the replacement in 3 - 7 days. I asked if EPSON could expedite the shipping as this printer was used in my business and needed it now. Back on hold ..... When Andrew came back on the line he needed to know WHY I needed it sooner! WAAA???

Geez, remind me to NEVER buy another EPSON product!!!! (by the way, new print cartridges (4) cost over $72. I paid $89 for the printer originally.
     
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CU on 2013-09-12:
I think you got pretty good support. How much support is one entitled to for a prinetr that costs less than a hundred bucks? Clearly they make their money on the ink, not the printer. It's the same way Gillette got rich selling the blades, not the razors.
B.P. on 2013-09-21:
CU, it doesn't sound like rpete45391 got good support at all. Just because a printer doesn't cost much doesn't justify poor customer support
M B Nataraj on 2013-12-06:
Epson customer service and spares availability is bad. They seem to be practicing consumer slavery, by over priced inks and smart chips which cheat. Virtually murdering loyal consumer base, the brand image.
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Epson NX420 good and bad
Posted by on
Rating: 4/51
SMYRNA, TENNESSEE -- We purchased the Epson NX420 to use at home as a wireless printer/scanner/copier and to take with us on road trips. It was very easy to set up, and the wireless works great with our Windows 7 home network. The unit prints clean crisp documents, and the ink dries quickly and dos not smear. The copier works okay with full 8-1/2 x 11 documents. It does not work so well with pictures, as it tries to resize the picture in automatic mode, but often cuts part of it off by enlarging too much. The scanner works well as to quality, but the setup isn't as straight forward, and we often can not find the scanned documents on our computer without considerable searching. And somehow it has created multiple "My Documents" folders in my "Documents" library. Even though I have moved everything and these extra folders are empty, it still will not allow me to delete them.
The portability is reasonably good, and we have taken it on research trips, and were able to quickly set it up and plug it in and go. When traveling, we connect it to our computer with a USB printer cable, and it works fine, going back and forth between wireless at home and wired while traveling. That's all automatic, we don't have to change anything except to select the printer either on the network or not on the network.
The worst issue is that this printer will not accept high capacity ink cartridges, and when one of the 4 cartridges gets low, the unit is disabled until a new cartridge is installed. It will not scan, print, anything until a new cartridge is installed. Mind you I said "low", not out. In fact there is sometimes as much as 20% to 30% of the initial ink volume left when it shuts the unit down. This is very frustrating and expensive. To replace all 4 cartridges costs as much as the printer cost new. Epson has faced a class action lawsuit over this very issue, as they are ripping consumers off. If it were not for that issue, this would be a great unit for the money.
     
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ok4now on 2012-04-25:
Excellent post Ken. I previously had an Epson printer and liked the print quality and good photos. While I did not experience some of the problems that you have had I did have issues with the low ink cartridges. Yes it shuts down when there is still useable ink forcing you to buy more. This can get quite costly.

I now have the Cannon Pixma MG6120 which is the best printer I have owned. The print is excellent and the photos are lab quality. It uses 6 ink cartridges which cost about $70 at Amazon to replace. This will last me about 6 months because of light usage. For the past month two of the cartridges are showing "low ink." The printer still functions and will not shut down until they run completely dry. Costco has a deal where they will refill them with factory ink for $6.95. This is a true savings.
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Printer/Copier/Scanner/Fax Review
Posted by on
This is an All-In-One Color Printer/Copier/Scanner/Fax with 4 separate ink cartridges.

1. "Scan" has never worked unless the source is 100% flat, IE. it WILL NOT scan books or anything else with a binding that lifts part of the page away from the glass. My old Lexmark would scan ANYTHING readably.

2. "FAX" has never worked in a reasonable manner. It WILL NOT fax anything in electronic form. You MUST print the page first, and then scan the PRINTED page into the FAX function. It is nearly impossible to send a multi-page FAX: It requires about 20 minutes menu-hopping, all settings of which will be LOST when completed or the slightest mis-entry.

3. The ADF (Automatic Document Feeder) has never worked. It either loads multiple pages at once, or crumples a page in the transport mechanism. In addition it recently FELL OFF during an ink cartridge change: the plastic attaching tabs had just crumbled away.

4. I almost NEVER print anything except black text. None the less this piece of fecal matter requires that I put in one or more new color ink cartridges every few weeks. Clearly there is a TIMER to "decide" when the customer shall be shafted into requiring new ink cartridges.

5. I have 24 extra ink cartridges. I do not have a "Cyan" cartridge however. So this morning this piece of **** became totally and entirely USELESS.

6. In the South Seattle area you may purchase this from me for one dollar by calling 425-243-3664 and leaving a message on my Google Voice.

7. Epson used to make the very best video and printer equipment on the market for U.S. civilians. My first Epson products each cost less than half the price of ONE of the fraudulent / malicious ink-cartridges they are requiring for this printer.

8. Every single one of my calls and emails sent to Epson over the past 2 years about this piece of crap resulted in a "Buy Only Epson Ink Cartridges" (4 required) being sent to my email address. Nothing more. Clearly this malicious design and function is well-known to Epson, and was intentional and deliberate.

9. I will never ever buy another Epson product, not even a USB cable. I suggest anyone reading this also avoid Epson like the plague. With this kind of customer abuse, they will not be in business much longer. I sincerely hope!
endend
     
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trmn8r on 2011-09-21:
I may go out and buy an Epson printer today. I like to make up my own mind, after reviewing specs and reviews.
Old Timer on 2011-09-21:
Epson has an exchange program for bad products. It is well hidden but it works something like this. They put say $50.00 on your credit card and send you a new replacement. You use the box and send back the bad one. When they get it they credit back to your credit card.

The program is hard to find because Epson was getting to many old junk machines back that people just wanted a new printer for.

I used it once for a bad CX4600, no muss, no fuss.
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Epson ink always needs replacing
Posted by on
I have just tried to replace ink in my last Epson printer. This printer was a nightmare. I bought from Staples w/extended warranty and it would not except new ink after the first cartridges were empty so Epson replaced w/re-furb and it worked for a while but would never work wireless like the first one. Then Staples replaced it again w/ ext warranty when that came into play. It was also a re-furb and this one will not except the ink at all! So I can't get past the ink setup to see if it will work any other way. The printer replacement company that sent it to me say that the ink rejection is normal in Epson. I have had it with the ink replacements in this printer and after looking on the web, this is a major problem for many Epson users. So I have just taken the hit, scrapped this thing and bought another brand! This has gone on over a year so I'm done with Staples as well. From the reviews I have read, it appears Epson has screwed themselves with the intentional ink rejection built into their printers.
     
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Worst Customer service ever
Posted by on
Dear Epson,

As a customer I am completely tire of dealing with people who can not help or will make you believe on their world for nothing.

On October 1st I placed an order through your web page. Inks for my printer CX 6000. I was preventing to ran out of ink.

On October 9th worried about my order, I went to check on the status, "Shipment information sent to FedEx
Please check back later for shipment status or subscribe for e-mail notifications" copied from Fedex web page today, October 27. I decided to called the called center and find out what happened. the person I talked told me to cancel the order and place a new one. I told him that I ordered preventing ran out of ink, and I had run out on ink the day before, so I was not able to wait. I canceled my order and he told me that my credit card was going to be credited in 48 hrs.

On October 19 I called, my credit card was not credited. At this time I was getting already upset, but probably a good explanation and a quick resolve was going to be given by the customer service representative in this called. Mark was may CSR, and he told me not to worried, I spent probably around 40 minutes between conversation and waiting while he resolved my problem. At the end he told me that the accounting/finance department will process the charge back to my credit card in not more than 48 hours.

Today October 27, 8 days later with my conversation with Mark, I called, upset, because it proved that my 40 minutes on October 19 was just a lie, probably each time I was on hold he was helping someone else, and at the end Mark who gave me his world that I was going to be rein burst my MONEY, just lie to me. Of course I called one more time now to have another CSR name this time Brandon. Brandon hear me one more time, and now he blame the bank, who will supposed to credit the money, but I had talked 2 times with my credit card holder, and they told me that until Epson do not summit a credit to my account they could not do anything. I request Brandon to pass me his supervisor, but after 10 minutes waiting he told me that MR. Herbert in accounting was busy and he was going to returned my called a SAP, until now I had spent 34 minutes on the phone, again for nothing... My money in somewhere between Epson account, and non of the CSR can do anything, because they blame on accounting.

I am waiting to talked to MR. Herbert, which I believe will not call at all, and again was another CSR trying to just pass the call to somebody else.

Hopefully someone by mail will get my message, and at least let me know why I still waiting for my money if I did not get my products, by the way in some places it is stilling to take someone money and not give his product.

     
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Anonymous on 2009-10-27:
Sounds like you're not going to get your money... at least, not through them.
Try disputing the charge with your bank.
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Epson Cx 4700 Printer - Run!!!!!
Posted by on
CALIFORNIA -- I purchased the Epson CX7400 in Dec 07. The indigo, magenta and yellow ink cartridges are $13 apiece in the BX and the black ink is almost $20.00 I set my computer to print ONLY in black and white!!!!!!! and yet within 20 pages of print had to replace the yellow and red cartridges. WHAT!!! I called Epson (562) 276-4382 and asked WHY my colored ink was going down when I wasn't printing in color? The Epson rep said the printer "uses a little color" EVERY time you print even if just black and white. That PHD who wrote a previous review was CORRECT. I told the rep "A LITTLE COLOR" it used up ALL my YELLOW AND RED and my blue is half full. My black was only a quarter gone. This rep SENT ME FREE OF CHARGE 10 ink cartridges (2 red, 2 blue, 2 yellow, 2 black) without my even asking. THAT FOLKS TELLS YOU EPSON KNOWS THEY HAVE A LOSER. I started over with 4 BRAND NEW INK CARTRIDGES and COUNTED EXACTLY how many copies I got from each color PRINTING ONLY IN BLACK AND WHITE. I reached 105 copies before the black ink went out NOT the 300 promised by the Epson rep. In fact although the PREVIOUS print job levels had RED FULL and YELLOW at the half way mark, blue just slightly gone and black almost empty, when I printed the next page THE RED, YELLOW AND BLACK INK levels indicated EMPTY!!!!!!!!!!!!

I replaced the black ink with one of the ones the company sent and just took the red and yellow ink cartridges out and put them back in because there was NOTHING wrong with them. When I printed the next copy, LOW AND BEHOLD the RED was now a 1/4 down and the yellow down to within a 1/4 from bottom and Black was of course full and blue down about a 1/4. My old HP color printer NEVER did this. As soon as EPSON opens today, I am calling them and I WANT MY MONEY BACK. THEY CAN TAKE THEIR FREE INK CARTRIDGES and shove them because unless they plan on supplying me with free cartridges for the rest of the life of this printer, it is NOT worth it. What a RIP OFF!

P.S. You all are going to think this is CRAZY but I SCAN all of my tax receipts (back-up) and some of the receipts are yellow or blue or some other color. I did NOT print-just scanned a colored document. When I went to print the so-called "yellow colored" scanned document in BLACK AND WHITE, the yellow ink level FELL more than a 1/4. RUN RUN RUN FROM THIS PRINTER!!!!!!!!!!!!!!!!!
     
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Starlord on 2008-03-24:
I purchased an Epson printer once at Wal*Mart, because it was only like $30.00. I thought, 'Wow! What a bargain!" That is what I felt until the cartridges needed replaced (my wife refills her Canon cartridges) and I found that the pair of cartridges for the printer was $60.00! Yikes! On top of that, the Epson cartridges could not be refilled. I now have an HP printer, as the Canon my wife uses has been discontinued. We can't refill these cartridges, either, but they are considerably more affordable than Epson.
Anonymous on 2008-03-24:
They may have sent you the 'starter' cartridges (which come with new printers) and they only contain about 25% of the ink of a store-bought cartridge.
Anonymous on 2008-03-24:
I agree with KenPopcorn, and has anyone noticed the new color printers now come with allot more different color cartridges? It used to be cheaper to go buy a new printer but I think that will change now because you will go broke buying INK!

Consumer2009, thanks for the information!
MRM on 2008-03-24:
Go to supermediastore.com to buy your ink for less!
Anonymous on 2008-03-24:
amazon.com has cartridges that are cheaper than what you can buy in the store. No sales tax and free shipping!
Consumer2009 on 2008-03-25:
KenPopcorn, I purchased the 4 new ink cartridges at the BX so they are not starter cartridges but that was a good point. However to everyone who is thinking of buying this Epson CX4700, the point is you CANNOT gauge how fast you will use colored ink when you are NOT printing in color. If you look at the ink levels after printing a single sheet and indigo is FULL to the top and then print another page and look at the ink levels, it could be more than a 1/4 down. It might be fine for 3 to 15 more printings of B/W and then suddenly the indingo ink levels will be 1/2 full and then next printing you are OUT. The printer will NOT let you print if a any color is out. If continuously purchasing all colors of ink constantly even when NOT printing in color, you can NEVER gauge how long it will last. Lidman is correct. It would be cheaper to purchase a NEW printer. However, I CALLED EPSON AT 562-276-4382 AND THEY ARE MAILING ME A BRAND NEW EPSON CX7400 and I don't have to return this one. THAT MY FRIENDS TELLS YOU THEY KNOW THEY HAVE A PROBLEM. DO NOT PURCHASE THIS MACHINE.
Consumer2009 on 2008-03-25:
Everyone: I CALLED EPSON yesterday AT 562-276-4382 AND THEY ARE MAILING ME A BRAND NEW EPSON CX7400 and I don't have to return this one. THAT MY FRIENDS TELLS YOU THEY KNOW THEY HAVE A PROBLEM. DO NOT PURCHASE THIS MACHINE.
Anonymous on 2008-03-25:
Consumer2009, that's cool and I'm glad that worked out for you. Thank's for the update we don't get to many around here.
Consumer2009 on 2008-03-26:
Today 26 Mar 08 I received a new EPSON CX7450 from Epson free of charge and without having to return the original CX7400. AGAIN I SAY IT-THAT MY FRIENDS TELLS YOU THERE IS SOMETHING WRONG WITH THE CX7400. Don't buy it.
Gary on 2011-06-23:
I purchased the CX-7400 Printer and it will not turn on....although it did turn on 1 time for about 30 seconds. Before I return it...has anyone experience this problem and have a fix. I've checked all the connections and the outlet...all good.
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Epson Printers Suck
Posted by on
Rating: 1/51
The Epson Printers, WF-3540 in my case which is typical of all of the Epson Printers, is the dirtiest lowdown operation I have ever seen. If one of the 4 cartridges is deemed bad by the computer the entire printer locks up, which means no more scanning or faxing let alone no more printing. There is a chip in each ink cartridge that decides whether it is low, and most of the time there is a lot of ink left. But it gets worse with this bunch of ripoff gangsters. If you replace with an Epson brand cartridge and have 3 cheaper brand cartridges the printer locks up. Many times non-Epson cartridges won't work. Epson ink is expensive as heck, replace 4 cartridges and you are looking at about $100, it's cheaper to throw the printer away than to keep replacing cartridges. Buy these rotten Epson printers and you are no longer in control of anything, including probably your frustration which usually grows into rage. So here we are with a wonderful printer designed by dirty rotten lowdown miserable egg sucking ripoff gangsters who suck you in with a wonderful printer and nowhere does it ever tell you how you will go bankrupt and crazy trying to make the damned cartridges work. Nuts to Epson!
     
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Weedwhacked on 2014-06-27:
Business tactics to keep you giving them money!
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Epson WF-2540 Owners Forced to Buy Color Ink to Print Black
Posted by on
Rating: 1/51
TORONTO CANADA, CALIFORNIA -- Epson WF-2540 all-in-one fax/scanner/printer holds their owners hostage to buying color ink and keeping them fresh if you want to print in black only!!!
What a huge SCAM by Epson to rip their customers off with ink products?
I am taking this Epson WF-2540 piece-of-crap back for a full refund, Epson!
Last time I ever buy an EPSON - they are not going to rip me off again!
     
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CU on 2013-06-28:
You might check the Printer Properties. Commonly there is a setting there that says "Print Black Only".
Old Timer on 2013-06-28:
Free printers, low cost printers, they are all supported by us having to pay ridiculous prices for their ink after the printer purchase. The profit is in the ink, not the printer.

We have two printers running, one for color and the other is an older HP Laserjet. It uses only black toner and the cartridge is really large, you can get two for as much as the color ink for the color printer. Best part is it runs and runs, 1,000's of copies that cost next to nothing.
FoDaddy19 on 2013-06-28:
This isn't exactly earth shattering news. Most manufactures , not just Epson by any stretch require you to have both black and color cartridges in order for the printer to function. At work I have an HP Color Laser Jet 3600n, that I use. It uses four toner cartridges (black, cyan, yellow, and red) if any one of those four is empty, it will not work. If the yellow runs out, it won't print black text.

Like I said, it's an industry-wide policy/scam, and if you return your Epson, and get a different brand printer, you're still going to have the same issue.
Suzy on 2013-06-29:
FoDaddy19, that's not necessarily true. I have an HP all in one, it uses one cartridge for color and one cartridge for black. If one cartridge is empty, the other will still work.
Denise on 2014-03-22:
Have Epson WF-2540 that I purchased a few months ago. Worked beautifully, until it needed new ink... will not print no matter how many times I run system checks/head cleaning/alignment/etc. The print process engages easily, paper spools through properly, but nothing on the paper. Very, very disappointed in this product. 'Buyer beware'
brian on 2014-03-23:
Same issue with WF-2540 Epson printer. Anything that has black tesxt will not print- found this out when trying to print vouchers I just purchased for a tour in San Francisco. Thankfully the tour company had phone service and was able to assist. After much frustration with Epson finally saw where others had same problem. Salesperson told me this was a good replacement for my Dell printer which had died, that was about 9 months ago and this thing is useless already. Thanks Epson- beware shoppers!!!
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Epson printer
Posted by on
Here is an email I just sent to Epson about their printer.

I am angry to the point of being fed up with the underhanded sneaky way you folks cheat me on my ink refills.

I own a cx6000 printer. Twice I've replaced ink cartridges and both times I've encountered the identical problem.



When I put in the new cartridges and run through the replacement procedure on the printer everything comes up OK on the printer display. The printer readout reads 100% full. But when I check the levels on my default Epson computer program all the ink levels are depleted by almost a quarter. This with brand new, never used cartridges! I put in a brand new double capacity black ink cartridge several months ago. Since I don't use the printer regularly, due to the exorbitant price of you ink, I checked the level the other day when I replaced the color cartridges. The printer readout says 100% but the default computer program reads 3/4. AND I NEVER EVEN PRINTED A SINGLE PAGE!

I feel like this is a very deliberate, underhanded and dishonest ploy on your part to force me to buy your overpriced cartridges long before they are actually empty.

I feel I have been cheated by your company. What will you folks offer me to keep me as a customer? I ask this, because the way things stand now, when my program tells me these cartridges are empty (long before they are actually empty) I intend to throw your printer in the rubbish and go to another more honest manufacturer. I have already spread the word about this ink level scam among my friends and in some chat rooms and have told them I intended to email you folks about this problem. Both I and others, are interested in your reply. What you say and do about this printer/program discrepancy will tell us a lot about the business ethics of your company.



My email was directed to a technical support page where a notice told me that in order to process my complaint and speak with a technical representative I would have to pay $38! So much for customer support, refundable if I am not satisfied. What do I think about a company that charges you to submit a complaint? don't ask. I should have expected something like that, but the blatant audacity of the greed surprised me anyhow. When the ink levels are "empty" this printer goes in the rubbish, and from this day I refuse to buy anything Epson anymore.
     
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danny54 on 2010-09-09:
I've got the same exact printer (it's an all-in-one, correct?) and haven't noticed the problem, but I'll have to look into it now. Just one question to the OP....what "default Epson computer program" are you referring to?

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Held hostage by my Epson printer
Posted by on
After 20 years of purchasing HP printers, I received a lack of HP support on our last model. I, therefore, decided it was time to switch to an Epson Workforce 610. I was happy, at first, with all aspects of my 610 except the noise it generates. The 610 is an incredibly noisy printer, but that's not why I'm posting this review.

I have discovered that if I'm printing a document in black and white and my printer is out of yellow, or blue, or magenta, the printer will not let me print. I thought perhaps it was just a one-time fluke, but then it happened a second and third time.

Again, if you are printing a "black-ink-only" document (EVEN IF YOUR BLACK CARTRIDGE IS FULL), and your printer is out of blue, yellow, or magenta ink, the 610 will not allow you to print your document.

Need I say - this Epson is my last. BTW, it was a very convincing salesperson at OFFICE MAX who talked me into this Epson. Think I'm through with Epson AND Office Max.

JL

     
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goduke on 2010-08-19:
How annoying is that, right? Can you go into the document print set up and tell it to print in black and white and bypass what the printer thinks it wants to do? I sometimes have to do that with my HP inkjet when I've run out of color ink....
Anonymous on 2010-08-19:
I have the Workforce 600, and I experienced the same thing...you're right, it's an incredible annoyance. Otherwise, I think the printer is excellent (I think my last printer was noisy too, so I didn't notice the difference). I found mine on sale for something like $5 or $75 off at Best Buy, so I got a great deal on it.
leet60 on 2010-08-19:
Most printers are considered "throw aways" by the manufacturer when it comes to profit. This is why you see them offered so often as "free" with a computer purchase or at unusually low prices. The manufacturers intentionally cripple the printer so both ink cartridges must be full and so their printer will take only their cartridge. Then the ink is sold at inflated prices - this is where the profit comes in.

More than once I have discarded or given away printers as it was cheaper to buy a replacement than it was to buy the ink.
Anonymous on 2010-08-19:
I don't know if I would blame OfficeMax because you're not happy with how your printer functions. They don't make the printer. I guess they could have told you that this was an issue with the printers (if they even knew that it was an issue).
smarty_consumer on 2010-08-21:
My HP color laser functions exactly the same way. It has to have all color cartridges with ink to print. This can be overridden. But a cartridge still has to be installed, even if it's empty.

Printers are so cheap these days, just donate this one and go buy a new one.
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