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Epson ink always needs replacing
Posted by Aiink on 01/19/2011
I have just tried to replace ink in my last Epson printer. This printer was a nightmare. I bought from Staples w/extended warranty and it would not except new ink after the first cartridges were empty so Epson replaced w/re-furb and it worked for a while but would never work wireless like the first one. Then Staples replaced it again w/ ext warranty when that came into play. It was also a re-furb and this one will not except the ink at all! So I can't get past the ink setup to see if it will work any other way. The printer replacement company that sent it to me say that the ink rejection is normal in Epson. I have had it with the ink replacements in this printer and after looking on the web, this is a major problem for many Epson users. So I have just taken the hit, scrapped this thing and bought another brand! This has gone on over a year so I'm done with Staples as well. From the reviews I have read, it appears Epson has screwed themselves with the intentional ink rejection built into their printers.

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Held hostage by my Epson printer
Posted by Git picker on 08/19/2010
After 20 years of purchasing HP printers, I received a lack of HP support on our last model. I, therefore, decided it was time to switch to an Epson Workforce 610. I was happy, at first, with all aspects of my 610 except the noise it generates. The 610 is an incredibly noisy printer, but that's not why I'm posting this review.

I have discovered that if I'm printing a document in black and white and my printer is out of yellow, or blue, or magenta, the printer will not let me print. I thought perhaps it was just a one-time fluke, but then it happened a second and third time.

Again, if you are printing a "black-ink-only" document (EVEN IF YOUR BLACK CARTRIDGE IS FULL), and your printer is out of blue, yellow, or magenta ink, the 610 will not allow you to print your document.

Need I say - this Epson is my last. BTW, it was a very convincing salesperson at OFFICE MAX who talked me into this Epson. Think I'm through with Epson AND Office Max.


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Posted by goduke on 2010-08-19:
How annoying is that, right? Can you go into the document print set up and tell it to print in black and white and bypass what the printer thinks it wants to do? I sometimes have to do that with my HP inkjet when I've run out of color ink....
Posted by Anonymous on 2010-08-19:
I have the Workforce 600, and I experienced the same thing...you're right, it's an incredible annoyance. Otherwise, I think the printer is excellent (I think my last printer was noisy too, so I didn't notice the difference). I found mine on sale for something like $5 or $75 off at Best Buy, so I got a great deal on it.
Posted by leet60 on 2010-08-19:
Most printers are considered "throw aways" by the manufacturer when it comes to profit. This is why you see them offered so often as "free" with a computer purchase or at unusually low prices. The manufacturers intentionally cripple the printer so both ink cartridges must be full and so their printer will take only their cartridge. Then the ink is sold at inflated prices - this is where the profit comes in.

More than once I have discarded or given away printers as it was cheaper to buy a replacement than it was to buy the ink.
Posted by Anonymous on 2010-08-19:
I don't know if I would blame OfficeMax because you're not happy with how your printer functions. They don't make the printer. I guess they could have told you that this was an issue with the printers (if they even knew that it was an issue).
Posted by smarty_consumer on 2010-08-21:
My HP color laser functions exactly the same way. It has to have all color cartridges with ink to print. This can be overridden. But a cartridge still has to be installed, even if it's empty.

Printers are so cheap these days, just donate this one and go buy a new one.
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Epson WF-2540 Owners Forced to Buy Color Ink to Print Black
Posted by Robert_neil_clark on 06/28/2013
Epson WF-2540 all-in-one fax/scanner/printer holds their owners hostage to buying color ink and keeping them fresh if you want to print in black only!!!
What a huge SCAM by Epson to rip their customers off with ink products?
I am taking this Epson WF-2540 piece-of-crap back for a full refund, Epson!
Last time I ever buy an EPSON - they are not going to rip me off again!
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Posted by CU on 2013-06-28:
You might check the Printer Properties. Commonly there is a setting there that says "Print Black Only".
Posted by Old Timer on 2013-06-28:
Free printers, low cost printers, they are all supported by us having to pay ridiculous prices for their ink after the printer purchase. The profit is in the ink, not the printer.

We have two printers running, one for color and the other is an older HP Laserjet. It uses only black toner and the cartridge is really large, you can get two for as much as the color ink for the color printer. Best part is it runs and runs, 1,000's of copies that cost next to nothing.
Posted by FoDaddy19 on 2013-06-28:
This isn't exactly earth shattering news. Most manufactures , not just Epson by any stretch require you to have both black and color cartridges in order for the printer to function. At work I have an HP Color Laser Jet 3600n, that I use. It uses four toner cartridges (black, cyan, yellow, and red) if any one of those four is empty, it will not work. If the yellow runs out, it won't print black text.

Like I said, it's an industry-wide policy/scam, and if you return your Epson, and get a different brand printer, you're still going to have the same issue.
Posted by Suzy on 2013-06-29:
FoDaddy19, that's not necessarily true. I have an HP all in one, it uses one cartridge for color and one cartridge for black. If one cartridge is empty, the other will still work.
Posted by Denise on 2014-03-22:
Have Epson WF-2540 that I purchased a few months ago. Worked beautifully, until it needed new ink... will not print no matter how many times I run system checks/head cleaning/alignment/etc. The print process engages easily, paper spools through properly, but nothing on the paper. Very, very disappointed in this product. 'Buyer beware'
Posted by brian on 2014-03-23:
Same issue with WF-2540 Epson printer. Anything that has black tesxt will not print- found this out when trying to print vouchers i just purchased for a tour in San Francisco. Thankfully the tour company had phone service and was able to assist. After much frustration with Epson finally saw where others had same problem. Salesperson told me this was a good replacement for my Dell printer which had died, that was about 9 months ago and this thing is useless already. Thanks Epson- beware shoppers!!!
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Epson Cx 4700 Printer - Run!!!!!
Posted by Consumer2009 on 03/24/2008
CALIFORNIA -- I purchased the Epson CX7400 in Dec 07. The indigo, magenta and yellow ink cartridges are $13 apiece in the BX and the black ink is almost $20.00 I set my computer to print ONLY in black and white!!!!!!! and yet within 20 pages of print had to replace the yellow and red cartridges. WHAT!!! I called Epson (562) 276-4382 and asked WHY my colored ink was going down when I wasn't printing in color? The Epson rep said the printer "uses a little color" EVERY time you print even if just black and white. That PHD who wrote a previous review was CORRECT. I told the rep "A LITTLE COLOR" it used up ALL my YELLOW AND RED and my blue is half full. My black was only a quarter gone. This rep SENT ME FREE OF CHARGE 10 ink cartridges (2 red, 2 blue, 2 yellow, 2 black) without my even asking. THAT FOLKS TELLS YOU EPSON KNOWS THEY HAVE A LOSER. I started over with 4 BRAND NEW INK CARTRIDGES and COUNTED EXACTLY how many copies I got from each color PRINTING ONLY IN BLACK AND WHITE. I reached 105 copies before the black ink went out NOT the 300 promised by the Epson rep. In fact although the PREVIOUS print job levels had RED FULL and YELLOW at the half way mark, blue just slightly gone and black almost empty, when I printed the next page THE RED, YELLOW AND BLACK INK levels indicated EMPTY!!!!!!!!!!!!

I replaced the black ink with one of the ones the company sent and just took the red and yellow ink cartridges out and put them back in because there was NOTHING wrong with them. When I printed the next copy, LOW AND BEHOLD the RED was now a 1/4 down and the yellow down to within a 1/4 from bottom and Black was of course full and blue down about a 1/4. My old HP color printer NEVER did this. As soon as EPSON opens today, I am calling them and I WANT MY MONEY BACK. THEY CAN TAKE THEIR FREE INK CARTRIDGES and shove them because unless they plan on supplying me with free cartridges for the rest of the life of this printer, it is NOT worth it. What a RIP OFF!

P.S. You all are going to think this is CRAZY but I SCAN all of my tax receipts (back-up) and some of the receipts are yellow or blue or some other color. I did NOT print-just scanned a colored document. When I went to print the so-called "yellow colored" scanned document in BLACK AND WHITE, the yellow ink level FELL more than a 1/4. RUN RUN RUN FROM THIS PRINTER!!!!!!!!!!!!!!!!!

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Posted by Starlord on 2008-03-24:
I purchased an Epson printer once at Wal*Mart, because it was only like $30.00. I thought, 'Wow! What a bargain!" That is what I felt until the cartridges needed replaced (my wife refills her Canon cartridges) and I found that the pair of cartridges for the printer was $60.00! Yikes! On top of that, the Epson cartridges could not be refilled. I now have an HP printer, as the Canon my wife uses has been discontinued. We can't refill these cartridges, either, but they are considerably more affordable than Epson.
Posted by Anonymous on 2008-03-24:
They may have sent you the 'starter' cartridges (which come with new printers) and they only contain about 25% of the ink of a store-bought cartridge.
Posted by Anonymous on 2008-03-24:
I agree with KenPopcorn, and has anyone noticed the new color printers now come with allot more different color cartridges? It use to be cheaper to go buy a new printer but I think that will change now because you will go broke buying INK!

Consumer2009, thanks for the information!
Posted by MRM on 2008-03-24:
Go to supermediastore.com to buy your ink for less!
Posted by Anonymous on 2008-03-24:
amazon.com has cartridges that are cheaper than what you can buy in the store. No sales tax and free shipping!
Posted by Consumer2009 on 2008-03-25:
KenPopcorn, I purchased the 4 new ink cartridges at the BX so they are not starter cartridges but that was a good point. However to everyone who is thinking of buying this Epson CX4700, the point is you CANNOT gauge how fast you will use colored ink when you are NOT printing in color. If you look at the ink levels after printing a single sheet and indigo is FULL to the top and then print another page and look at the ink levels, it could be more than a 1/4 down. It might be fine for 3 to 15 more printings of B/W and then suddenly the indingo ink levels will be 1/2 full and then next printing you are OUT. The printer will NOT let you print if a any color is out. If continuously purchasing all colors of ink constantly even when NOT printing in color, you can NEVER gauge how long it will last. Lidman is correct. It would be cheaper to purchase a NEW printer. However, I CALLED EPSON AT 562-276-4382 AND THEY ARE MAILING ME A BRAND NEW EPSON CX7400 and I don't have to return this one. THAT MY FRIENDS TELLS YOU THEY KNOW THEY HAVE A PROBLEM. DO NOT PURCHASE THIS MACHINE.
Posted by Consumer2009 on 2008-03-25:
Posted by Anonymous on 2008-03-25:
Consumer2009, that's cool and I'm glad that worked out for you. Thank's for the update we don't get to many around here.
Posted by Consumer2009 on 2008-03-26:
Today 26 Mar 08 I received a new EPSON CX7450 from Epson free of charge and without having to return the original CX7400. AGAIN I SAY IT-THAT MY FRIENDS TELLS YOU THERE IS SOMETHING WRONG WITH THE CX7400. Don't buy it.
Posted by Gary on 2011-06-23:
I purchased the CX-7400 Printer and it will not turn on....although it did turn on 1 time for about 30 seconds. Before I return it...has anyone experience this problem and have a fix. I've checked all the connections and the outlet...all good.
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Ink for CX7400 Printer
Posted by on 01/12/2008
I will never purchase another Epson product, and will influence all I come in contact to boycott purchases of Epson products. The company is un-ethical and try to take adavantage of consumers. If you don't believe it, go into any Office Max and try to buy their replacement cartridges of ink for Epson printers. Epson should be investiated by the FTC for unfair practices. I have tried to contact Epson direct, however have been unable to find a direct contact address, either "snail mail", e-mail, or phone.

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Posted by Ponie on 2008-01-13:
It's not the initial cost--it's the upkeep.
Posted by Dirtydave on 2008-01-14:
All ink tends to be a bit pricey. So buy a personal laser printer, cost more to purchase, but the toner last a long time.
Posted by Slimjim on 2008-01-14:
Maybe it's Office Max who's out of line with the price. Go to www.onlinesupplystore.com and price it out. I've bought toner, ink, drum kits, you name it from them and have found pricing to be as much as 75% less than Office Depot. More often than not, they are generic brands and/or refills, but the price is well worth it.
Posted by Anonymous on 2008-01-14:
Check Sam's and/or Costco too. That's where I purchase my printer supplies. If they don't have it, I purchase it at Best Buy - they give free paper when you purchase a few cartridges.
Posted by Consumer2009 on 2008-03-24:
I AGREE. In Dec 2007 I purchased an Epson CX7400. My computer is set to print ONLY in BLACK and WHITE and the magenta and yellow went down a quarter each after every print job and then the red was used up. I called the company (562) 276-4382 and asked what the problem was. DEAD END except they sent me 10 ink cartridges (2 of each color Red Yellow Black Blue)for FREE so they know something is wrong. I decided to TRACK my copies to see if I got 300 copies out of my black ink and since I ONLY PRINT in B/W the blue, red and yellow should stay FULL. After 105 copies, the red is down a quarter, the yellow almost gone and the black completely empty. PEOPLE DO NOT BUY THIS EPSON CX7400. Even in base exchange it costs $13 for the colors and almost $20 for a black ink cartridge and the printer USES UP INK LIKE WATER with no reason for it. The ink can be FULL one day and down HALF the next time you use it after printing a single sheet. I tried removing the ink cartridge and putting it back in to fool it and it only worked with the red ink which the machine shouldn't have shown as empty when it was FULL. By the way, when I put the same red ink cartridge back in and used the printer to print my next BLACK WHITE paper, the red was mysteriously down 1/4 in ink levels. RUN RUN RUN from this printer.
Posted by Consumer2009 on 2008-03-25:
(562) 276-4382 is their phone number. Read my complaint on Epson CX4700 printers. They sent me 10 free ink cartridges (2 of each color) and yesterday they agreed to send me another CX7400 period. I wish I had read the reviews on my3cents before I purchased this product.
Posted by Tundrum on 2008-12-02:
Epson Scanners work fine but the printers are SUCH a hassle. HP print heads come attached to the new cartridge. With epson if one cartridge goes out you can't print anything. Whoever developed the product like that should be FIRED! Also, they are really cheap and have problems taking in card stock. Say yourself the hassle and go for quality.
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NIGHTMARE! Forced to buy ink cartridges to use the printer.
Posted by Rtklly on 04/03/2014
This printer has been a nightmare from day 1. It does make copies and print but the hassles are not worth it. And, on principle, I don't like that they design the printer to lock up if you don't buy new full in cartridges. Definitely regret this purchase and look forward to the day I can throw it in the trash.
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Posted by Paul on 2014-04-03:
I learned a few printers back to watch out for how ink cartridges are handled - since they are main expense of most inkjet printers.

So, I researched each brand, one by one, and looked for public comments. Sure enough, I found exactly what you are complaining about. I also found that for Brother printers, I could use generic ink without worrying about resetting page counters, etc. Based on this one printer, I would highly recommend considering Brother. I have also had Lexmark, Epson and HP printers. Lexmark was the worst experience. My Brother isn't photo quality, but the color registration stays constant from cartridge to cartridge, and replacements are cheap.
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Worst, most difficult to understand people EVER!
Posted by Rpete452391 on 09/12/2013
My Workforce 645 Multi function printer print quality got increasingly bad so I called Tech Support. They ran me through clean, clean and clean again .......... print "quality" still bad. Sooo, as this printer was still under warranty, I was told EPSON would send me a new printer. I had to give them my credit card info so a "hold" could be placed on it to ensure that I would return the defective unit. Ok, I get it.

Out of curiosity, I sent an email today asking for shipping information of the replacement unit. 6 hours later I received a response saying that there hadn't been a replacement order made so I had to call back in to Tech No Support and again talk with yet another barely understandable "English" speaking tech no support person. Andrew confirmed that there wasn't an order placed for the replacement unit.

So, after he placed me on hold so he could read the confirmation number info. After a while he returned to the call and in his best broken English said that he'd placed an order and needed my credit card number (again) for a hold to ensure the return of the defective unit. OK, one last time. Again, a hold ........ then he returned to the phone to say it was ordered. I asked if shipping info would be emailed to me and he said I could track the order on FedEx's website by EPSON's reference number. OK, I'll give it a try. Then he said that I'd have the replacement in 3 - 7 days. I asked if EPSON could expedite the shipping as this printer was used in my business and needed it now. Back on hold ..... When Andrew came back on the line he needed to know WHY I needed it sooner! WAAA???

Geez, remind me to NEVER buy another EPSON product!!!! (by the way, new print cartridges (4) cost over $72. I paid $89 for the printer originally.
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Posted by CU on 2013-09-12:
I think you got pretty good support. How much support is one entitled to for a prinetr that costs less than a hundred bucks? Clearly they make their money on the ink, not the printer. It's the same way Gillette got rich selling the blades, not the razors.
Posted by B.P. on 2013-09-21:
CU, it doesn't sound like rpete45391 got good support at all. Just because a printer doesn't cost much doesn't justify poor customer support
Posted by M B Nataraj on 2013-12-06:
Epson customer service and spares availability is bad. They seem to be practicing consumer slavery, by over priced inks and smart chips which cheat. Virtually murdering loyal consumer base, the brand image.
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Epson NX420 good and bad
Posted by Ken.Holloway2008 on 04/24/2012
SMYRNA, TENNESSEE -- We purchased the Epson NX420 to use at home as a wireless printer/scanner/copier and to take with us on road trips. It was very easy to set up, and the wireless works great with our Windows 7 home network. The unit prints clean crisp documents, and the ink dries quickly and dos not smear. The copier works okay with full 8-1/2 x 11 documents. It does not work so well with pictures, as it tries to resize the picture in automatic mode, but often cuts part of it off by enlarging too much. The scanner works well as to quality, but the setup isn't as straight forward, and we often can not find the scanned documents on our computer without considerable searching. And somehow it has created multiple "My Documents" folders in my "Documents" library. Even though I have moved everything and these extra folders are empty, it still will not allow me to delete them.
The portability is reasonably good, and we have taken it on research trips, and were able to quickly set it up and plug it in and go. When traveling, we connect it to our computer with a USB printer cable, and it works fine, going back and forth between wireless at home and wired while traveling. That's all automatic, we don't have to change anything except to select the printer either on the network or not on the network.
The worst issue is that this printer will not accept high capacity ink cartridges, and when one of the 4 cartridges gets low, the unit is disabled until a new cartridge is installed. It will not scan, print, anything until a new cartridge is installed. Mind you I said "low", not out. In fact there is sometimes as much as 20% to 30% of the initial ink volume left when it shuts the unit down. This is very frustrating and expensive. To replace all 4 cartridges costs as much as the printer cost new. Epson has faced a class action law suit over this very issue, as they are ripping consumers off. If it were not for that issue, this would be a great unit for the money.

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Posted by ok4now on 2012-04-25:
Excellent post Ken. I previously had an Epson printer and liked the print quality and good photos. While I did not experience some of the problems that you have had I did have issues with the low ink cartridges. Yes it shuts down when there is still useable ink forcing you to buy more. This can get quite costly.

I now have the Cannon Pixma MG6120 which is the best printer I have owned. The print is excellent and the photos are lab quality. It uses 6 ink cartridges which cost about $70 at Amazon to replace. This will last me about 6 months because of light usage. For the past month two of the cartridges are showing "low ink." The printer still functions and will not shut down until they run completely dry. Costco has a deal where they will refill them with factory ink for $6.95. This is a true savings.
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Printer/Copier/Scanner/Fax Review
Posted by Inbox247 on 09/21/2011
This is an All-In-One Color Printer/Copier/Scanner/Fax with 4 separate ink cartridges.

1. "Scan" has never worked unless the source is 100% flat, IE. it WILL NOT scan books or anything else with a binding that lifts part of the page away from the glass. My old Lexmark would scan ANYTHING readably.

2. "FAX" has never worked in a reasonable manner. It WILL NOT fax anything in electronic form. You MUST print the page first, and then scan the PRINTED page into the FAX function. It is nearly impossible to send a multi-page FAX: It requires about 20 minutes menu-hopping, all settings of which will be LOST when completed or the slightest mis-entry.

3. The ADF (Automatic Document Feeder) has never worked. It either loads multiple pages at once, or crumples a page in the transport mechanism. In addition it recently FELL OFF during an ink cartridge change: the plastic attaching tabs had just crumbled away.

4. I almost NEVER print anything except black text. None the less this piece of fecal matter requires that I put in one or more new color ink cartridges every few weeks. Clearly there is a TIMER to "decide" when the customer shall be shafted into requiring new ink cartridges.

5. I have 24 extra ink cartridges. I do not have a "Cyan" cartridge however. So this morning this piece of **** became totally and entirely USELESS.

6. In the South Seattle area you may purchase this from me for one dollar by calling 425-243-3664 and leaving a message on my Google Voice.

7. Epson used to make the very best video and printer equipment on the market for U.S. civilians. My first Epson products each cost less than half the price of ONE of the fraudulent / malicious ink-cartridges they are requiring for this printer.

8. Every single one of my calls and emails sent to Epson over the past 2 years about this piece of crap resulted in a "Buy Only Epson Ink Cartridges" (4 required) being sent to my email address. Nothing more. Clearly this malicious design and function is well-known to Epson, and was intentional and deliberate.

9. I will never ever buy another Epson product, not even a USB cable. I suggest anyone reading this also avoid Epson like the plague. With this kind of customer abuse, they will not be in business much longer. I sincerely hope!
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Posted by trmn8r on 2011-09-21:
I may go out and buy an Epson printer today. I like to make up my own mind, after reviewing specs and reviews.
Posted by Old Timer on 2011-09-21:
Epson has an exchange program for bad products. It is well hidden but it works something like this. They put say $50.00 on your credit card and send you a new replacement. You use the box and send back the bad one. When they get it they credit back to your credit card.

The program is hard to find because Epson was getting to many old junk machines back that people just wanted a new printer for.

I used it once for a bad CX4600, no muss, no fuss.
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Epson printer
Posted by Fedupcust on 09/09/2010
Here is an email I just sent to Epson about their printer.

I am angry to the point of being fed up with the underhanded sneaky way you folks cheat me on my ink refills.

I own a cx6000 printer. Twice I've replaced ink cartridges and both times I've encountered the identical problem.

When I put in the new cartridges and run through the replacement procedure on the printer everything comes up OK on the printer display. The printer readout reads 100% full. But when I check the levels on my default Epson computer program all the ink levels are depleted by almost a quarter. This with brand new, never used cartridges! I put in a brand new double capacity black ink cartridge several months ago. Since I don't use the printer regularly, due to the exorbitant price of you ink, I checked the level the other day when I replaced the color cartridges. The printer readout says 100% but the default computer program reads 3/4. AND I NEVER EVEN PRINTED A SINGLE PAGE!

I feel like this is a very deliberate, underhanded and dishonest ploy on your part to force me to buy your overpriced cartridges long before they are actually empty.

I feel I have been cheated by your company. What will you folks offer me to keep me as a customer? I ask this, because the way things stand now, when my program tells me these cartridges are empty (long before they are actually empty) I intend to throw your printer in the rubbish and go to another more honest manufacturer. I have already spread the word about this ink level scam among my friends and in some chat rooms and have told them I intended to email you folks about this problem. Both I and others, are interested in your reply. What you say and do about this printer/program discrepancy will tell us a lot about the business ethics of your company.

My email was directed to a technical support page where a notice told me that in order to process my complaint and speak with a technical representative I would have to pay $38! So much for customer support, refundable if I am not satisfied. What do I think about a company that charges you to submit a complaint? don't ask. I should have expected something like that, but the blatant audacity of the greed surprised me anyhow. When the ink levels are "empty" this printer goes in the rubbish, and from this day I refuse to buy anything Epson anymore.
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Posted by danny54 on 2010-09-09:
I've got the same exact printer (it's an all-in-one, correct?) and haven't noticed the problem, but I'll have to look into it now. Just one question to the OP....what "default Epson computer program" are you referring to?

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