QUEENS, NY, CALIFORNIA -- I had gotten a Class Action Lawsuit settlement from Epson of $ store credit regarding their practices on: Epson Ink Cartridge Cases, Judicial Council Coordination Proceeding No. 4347, Los Angeles Superior Court, State of California.
I used the $ store credit to buy a Epson Stylus C88+ - Refurbished on the Epson store website (www.epsonstore.com) 1/28/08. The item they had sent me had a hardware defect (broken) and I requested for a return on their website. They responded my return request via e-mail telling me to call their number. I call their number - talk with the customer service rep. She tells me that in order for me to return my broken item, I will need to talk to a technical support agent first to get a reference number.
They transfer me and gave me a reference # to give to the tech support agent and then I get disconnected from their phone line. I call back once again to talk with a tech support staff, where he quickly told me that my printer has a hardware problem then gave me another reference number.
I call back the main number and once again speak with another customer service rep. He tells me that he will replace my broken printer but then tells me that the printer is out of stock. He then tells me to order another item on Epson store and he will refund my $ once I call him back after I order another item. He also tells me to return my broken C88+ printer and gives me a FedEx slip for me to print via e-mail.
I had bought a printer for the purpose of printing, and now they want me to print a packing slip to return a broken printer? Plus I have to drop the broken printer to a FedEx store that is not within closeness from my location. I am furious at this system. I believe that they are purposely using deceitful tactics in their business. Their offered resolution had upset me even more.
I have just tried to replace ink in my last Epson printer. This printer was a nightmare. I bought from Staples w/ extended warranty and it would not accept new ink after the first cartridges were empty so Epson replaced w/ re-furb and it worked for a while but would never work wireless like the first one. Then Staples replaced it again w/ ext warranty when that came into play. It was also a re-furb and this one will not accept the ink at all! So I can't get past the ink setup to see if it will work any other way.
The printer replacement company that sent it to me say that the ink rejection is normal in Epson. I have had it with the ink replacements in this printer and after looking on the web, this is a major problem for many Epson users. So I have just taken the hit, scrapped this thing and bought another brand! This has gone on over a year so I'm done with Staples as well. From the reviews I have read, it appears Epson has screwed themselves with the intentional ink rejection built into their printers.
After 20 years of purchasing HP printers, I received a lack of HP support on our last model. I, therefore, decided it was time to switch to an Epson Workforce 610. I was happy, at first, with all aspects of my 610 except the noise it generates. The 610 is an incredibly noisy printer, but that's not why I'm posting this review.
I have discovered that if I'm printing a document in black and white and my printer is out of yellow, or blue, or magenta, the printer will not let me print. I thought perhaps it was just a one-time fluke, but then it happened a second and third time.
Again, if you are printing a "black-ink-only" document (EVEN IF YOUR BLACK CARTRIDGE IS FULL), and your printer is out of blue, yellow, or magenta ink, the 610 will not allow you to print your document. Need I say - this Epson is my last. BTW, it was a very convincing salesperson at OFFICE MAX who talked me into this Epson. Think I'm through with Epson AND Office Max.
FRESH MEADOWS, NEW YORK -- Epson Stylus NX210 replaced cyan ink less than 2 months ago, now it says it does not recognize cartridge. I probably printed 3 color pages since installing new cartridge. Now, I replaced cartridge and printers says ALL cartridges are bad. Went to store to buy another ink and NONE of Epson ink boxes tell you how much ink they carry. Do not buy Epson printer. I understand they make money with ink but they should not abuse us, Let's NOT buy Epson. Customer service 562-276-4382 ignore me, how? Told me to hold on and never came back… I held for 20 minutes.
The Epson Printers, WF-3540 in my case which is typical of all of the Epson Printers, is the dirtiest lowdown operation I have ever seen. If one of the 4 cartridges is deemed bad by the computer the entire printer locks up, which means no more scanning or faxing let alone no more printing. There is a chip in each ink cartridge that decides whether it is low, and most of the time there is a lot of ink left. But it gets worse with this bunch of ripoff gangsters. If you replace with an Epson brand cartridge and have 3 cheaper brand cartridges the printer locks up. Many times non-Epson cartridges won't work.
Epson ink is expensive as heck, replace 4 cartridges and you are looking at about $100, it's cheaper to throw the printer away than to keep replacing cartridges. Buy these rotten Epson printers and you are no longer in control of anything, including probably your frustration which usually grows into rage. So here we are with a wonderful printer designed by dirty rotten lowdown miserable egg sucking ripoff gangsters who suck you in with a wonderful printer and nowhere does it ever tell you how you will go bankrupt and crazy trying to make the damned cartridges work. Nuts to Epson!
It seems most printers don't seem to last beyond a year or two (particularly the all-in-ones). In the past few years I have been through 2 HPs, a Lexmark, and soon to be an Epson. I purchased the Epson in October 2009 and soon realized it is not user friendly. The design is poor -- paper loader jams constantly, and the printer has to be restarted after every issue. When I tried to scan something to my Mac, it became so confused that it stopped communicating with my computer (never scanned, either). When I finally got tech support, assistance was provided to fix the problem.
I write this now with ink all over my hands after trying to unjam the printer. Unlike HP, the inferior design does not allow you open a rear door and access the jammed paper. After ripping and tugging, alas, a piece remains jammed that I cannot see. I tried to get help on the Epson site, but the apparently the word "jam" yields nothing on the troubleshooting section. Hmmm. The site has no customer service email or contact info aside from a contact to tech support. Overall, poor design, poor quality, poor company. This time I am buying an office quality laser printer. Never again, Epson.
TORONTO CANADA, CALIFORNIA -- Epson WF-2540 all-in-one fax/scanner/printer holds their owners hostage to buying color ink and keeping them fresh if you want to print in black only!!! What a huge SCAM by Epson to rip their customers off with ink products? I am taking this Epson WF-2540 piece-of-crap back for a full refund, Epson! Last time I ever buy an EPSON - they are not going to rip me off again!
I will never purchase another Epson product, and will influence all I come in contact to boycott purchases of Epson products. The company is unethical and try to take advantage of consumers. If you don't believe it, go into any Office Max and try to buy their replacement cartridges of ink for Epson printers. Epson should be investigated by the FTC for unfair practices. I have tried to contact Epson direct, however have been unable to find a direct contact address, either "snail mail", e-mail, or phone. BEWARE YOU POTENTIAL EPSON BUYERS... YOU WILL UNDOUBTEDLY REGRET THE PURCHASE!!!
ROCKVILLE, MARYLAND -- A client of mine has an Epson CX11NF All-In-One document machine. It is out of warranty. Recently, the Auto Document Feeder (ADF) jammed. Once the paper was removed, the ADF failed to work anymore. Epson Support was contacted and we were told to send it to one of their authorized repair centers, which was MicroCare Inc., located in Maryland. My client paid the $35 to have it looked at by MicroCare and was told it could not be fixed without having to order a whole replacement ADF unit which was in excess of $300. Of course, he decided against having it fixed at that price.
I understand the price of parts, especially when you can't get a particular part out of some of the larger pieces without getting the whole piece. ** from MicroCare explained this to me on the phone. That is fine, and understandable, however, it is not the problem. The problem is this. My client was told that the unit could not be fixed without having to spend over $300 for parts.
I took the unit apart, found a piece that was out of place, put it back into place, put it back together, and now everything is working just fine. I don't even have an education or proper training to repair these things, but I had no trouble finding the real problem and fixing it, in less than an hour it was already back together and scanning. That means that the unit could in fact be fixed, and without any parts required at all. So my client was misinformed. Had he proceeded to get service with MicroCare as instructed by EPSON, he would have spent an additional excess of $300 on top of the $35 he had already spent to be misinformed in the first place.
I called EPSON to tell them about the problem with MicroCare, and guess what? They don't care. They explained to me that the unit was out of warranty and that it is not their responsibility. However, because they were the ones who referred me to this company in the first place, I thought they should know what kind of service I got, especially since EPSON referred them. Well, they don't care. There is nothing they can do they said, except to call MicroCare.
I called MicroCare. They tried to explain to me the cost of replacing a broken part - basically, they can't get a single part, they have to order a larger piece containing the parts, therefore, they have to charge accordingly. Once again, I explained to them that was not my problem. I DON'T need parts. They had incorrectly told me that I needed to order these parts, that the unit could not be fixed otherwise.
I fixed the unit myself without parts. I told them I was concerned about how many other people might be a victim. They ignored my concerns and wouldn't even refund my client the $35 he spent to be mislead and misinformed. He almost lost an additional excess of $300. What kind of justice is this? They told me to write them a letter and they'd discuss it with their boss. I think I should just call and talk to the boss myself.
This printer has been a nightmare from day 1. It does make copies and print but the hassles are not worth it. And, on principle, I don't like that they design the printer to lock up if you don't buy new full in cartridges. Definitely regret this purchase and look forward to the day I can throw it in the trash.