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Held Hostage by My Epson Printer
By -

After 20 years of purchasing HP printers, I received a lack of HP support on our last model. I, therefore, decided it was time to switch to an Epson Workforce 610. I was happy, at first, with all aspects of my 610 except the noise it generates. The 610 is an incredibly noisy printer, but that's not why I'm posting this review.

I have discovered that if I'm printing a document in black and white and my printer is out of yellow, or blue, or magenta, the printer will not let me print. I thought perhaps it was just a one-time fluke, but then it happened a second and third time.

Again, if you are printing a "black-ink-only" document (EVEN IF YOUR BLACK CARTRIDGE IS FULL), and your printer is out of blue, yellow, or magenta ink, the 610 will not allow you to print your document. Need I say - this Epson is my last. BTW, it was a very convincing salesperson at OFFICE MAX who talked me into this Epson. Think I'm through with Epson AND Office Max.

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Multifunction Printer and Ink
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRESH MEADOWS, NEW YORK -- Epson Stylus NX210 replaced cyan ink less than 2 months ago, now it says it does not recognize cartridge. I probably printed 3 color pages since installing new cartridge. Now, I replaced cartridge and printers says ALL cartridges are bad. Went to store to buy another ink and NONE of Epson ink boxes tell you how much ink they carry. Do not buy Epson printer. I understand they make money with ink but they should not abuse us, Let's NOT buy Epson. Customer service 562-276-4382 ignore me, how? Told me to hold on and never came backā€¦ I held for 20 minutes.

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Epson Printers Suck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

The Epson Printers, WF-3540 in my case which is typical of all of the Epson Printers, is the dirtiest lowdown operation I have ever seen. If one of the 4 cartridges is deemed bad by the computer the entire printer locks up, which means no more scanning or faxing let alone no more printing. There is a chip in each ink cartridge that decides whether it is low, and most of the time there is a lot of ink left. But it gets worse with this bunch of ripoff gangsters. If you replace with an Epson brand cartridge and have 3 cheaper brand cartridges the printer locks up. Many times non-Epson cartridges won't work.

Epson ink is expensive as heck, replace 4 cartridges and you are looking at about $100, it's cheaper to throw the printer away than to keep replacing cartridges. Buy these rotten Epson printers and you are no longer in control of anything, including probably your frustration which usually grows into rage. So here we are with a wonderful printer designed by dirty rotten lowdown miserable egg sucking ripoff gangsters who suck you in with a wonderful printer and nowhere does it ever tell you how you will go bankrupt and crazy trying to make the damned cartridges work. Nuts to Epson!

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Epson -- The Worst Printer I Have Ever Owned
By -

It seems most printers don't seem to last beyond a year or two (particularly the all-in-ones). In the past few years I have been through 2 HPs, a Lexmark, and soon to be an Epson. I purchased the Epson in October 2009 and soon realized it is not user friendly. The design is poor -- paper loader jams constantly, and the printer has to be restarted after every issue. When I tried to scan something to my Mac, it became so confused that it stopped communicating with my computer (never scanned, either). When I finally got tech support, assistance was provided to fix the problem.

I write this now with ink all over my hands after trying to unjam the printer. Unlike HP, the inferior design does not allow you open a rear door and access the jammed paper. After ripping and tugging, alas, a piece remains jammed that I cannot see. I tried to get help on the Epson site, but the apparently the word "jam" yields nothing on the troubleshooting section. Hmmm. The site has no customer service email or contact info aside from a contact to tech support. Overall, poor design, poor quality, poor company. This time I am buying an office quality laser printer. Never again, Epson.

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Epson WF-2540 Owners Forced to Buy Color Ink to Print Black
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO CANADA, CALIFORNIA -- Epson WF-2540 all-in-one fax/scanner/printer holds their owners hostage to buying color ink and keeping them fresh if you want to print in black only!!! What a huge SCAM by Epson to rip their customers off with ink products? I am taking this Epson WF-2540 piece-of-crap back for a full refund, Epson! Last time I ever buy an EPSON - they are not going to rip me off again!

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Complaint About a Repair
By -

ROCKVILLE, MARYLAND -- A client of mine has an Epson CX11NF All-In-One document machine. It is out of warranty. Recently, the Auto Document Feeder (ADF) jammed. Once the paper was removed, the ADF failed to work anymore. Epson Support was contacted and we were told to send it to one of their authorized repair centers, which was MicroCare Inc., located in Maryland. My client paid the $35 to have it looked at by MicroCare and was told it could not be fixed without having to order a whole replacement ADF unit which was in excess of $300. Of course, he decided against having it fixed at that price.

I understand the price of parts, especially when you can't get a particular part out of some of the larger pieces without getting the whole piece. ** from MicroCare explained this to me on the phone. That is fine, and understandable, however, it is not the problem. The problem is this. My client was told that the unit could not be fixed without having to spend over $300 for parts.

I took the unit apart, found a piece that was out of place, put it back into place, put it back together, and now everything is working just fine. I don't even have an education or proper training to repair these things, but I had no trouble finding the real problem and fixing it, in less than an hour it was already back together and scanning. That means that the unit could in fact be fixed, and without any parts required at all. So my client was misinformed. Had he proceeded to get service with MicroCare as instructed by EPSON, he would have spent an additional excess of $300 on top of the $35 he had already spent to be misinformed in the first place.

I called EPSON to tell them about the problem with MicroCare, and guess what? They don't care. They explained to me that the unit was out of warranty and that it is not their responsibility. However, because they were the ones who referred me to this company in the first place, I thought they should know what kind of service I got, especially since EPSON referred them. Well, they don't care. There is nothing they can do they said, except to call MicroCare.

I called MicroCare. They tried to explain to me the cost of replacing a broken part - basically, they can't get a single part, they have to order a larger piece containing the parts, therefore, they have to charge accordingly. Once again, I explained to them that was not my problem. I DON'T need parts. They had incorrectly told me that I needed to order these parts, that the unit could not be fixed otherwise.

I fixed the unit myself without parts. I told them I was concerned about how many other people might be a victim. They ignored my concerns and wouldn't even refund my client the $35 he spent to be mislead and misinformed. He almost lost an additional excess of $300. What kind of justice is this? They told me to write them a letter and they'd discuss it with their boss. I think I should just call and talk to the boss myself.

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NIGHTMARE! Forced to Buy Ink Cartridges to Use the Printer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This printer has been a nightmare from day 1. It does make copies and print but the hassles are not worth it. And, on principle, I don't like that they design the printer to lock up if you don't buy new full in cartridges. Definitely regret this purchase and look forward to the day I can throw it in the trash.

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Epson Cx4700 Printer - Run!!!
By -

CALIFORNIA -- I purchased the Epson CX7400 in Dec 07. The indigo, magenta and yellow ink cartridges are $13 apiece in the BX and the black ink is almost $20.00. I set my computer to print ONLY in black and white!!! And yet within 20 pages of print had to replace the yellow and red cartridges. WHAT!!! I called Epson (562) 276-4382 and asked WHY my colored ink was going down when I wasn't printing in color? The Epson rep said the printer "uses a little color" EVERY time you print even if just black and white. That PHD who wrote a previous review was CORRECT.

I told the rep "A LITTLE COLOR" - it used up all my yellow and red and my blue is half full. My black was only a quarter gone. This rep sent me free of charge 10 ink cartridges (2 red, 2 blue, 2 yellow, 2 black) without my even asking. That folks tells you Epson knows they have a loser. I started over with 4 brand new ink cartridges and counted exactly how many copies i got from each color printing only in black and white. I reached 105 copies before the black ink went out not the 300 promised by the Epson rep.

In fact although the PREVIOUS print job levels had RED FULL and YELLOW at the half way mark, blue just slightly gone and black almost empty, when I printed the next page THE RED, YELLOW AND BLACK INK levels indicated EMPTY!!!

I replaced the black ink with one of the ones the company sent and just took the red and yellow ink cartridges out and put them back in because there was NOTHING wrong with them. When I printed the next copy, LO AND BEHOLD the RED was now a 1/4 down and the yellow down to within a 1/4 from bottom and Black was of course full and blue down about a 1/4.

My old HP color printer NEVER did this. As soon as EPSON opens today, I am calling them and I WANT MY MONEY BACK. THEY CAN TAKE THEIR FREE INK CARTRIDGES and shove them because unless they plan on supplying me with free cartridges for the rest of the life of this printer, it is NOT worth it. What a RIP OFF!

P.S. You all are going to think this is CRAZY but I SCAN all of my tax receipts (back-up) and some of the receipts are yellow or blue or some other color. I did NOT print - just scanned a colored document. When I went to print the so-called "yellow colored" scanned document in BLACK AND WHITE, the yellow ink level FELL more than a 1/4. RUN RUN RUN FROM THIS PRINTER!!!

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Epson in Deceitful Practices
By -

QUEENS, NY, CALIFORNIA -- I had gotten a Class Action Lawsuit settlement from Epson of $ store credit regarding their practices on: Epson Ink Cartridge Cases, Judicial Council Coordination Proceeding No. 4347, Los Angeles Superior Court, State of California.

I used the $ store credit to buy a Epson Stylus C88+ - Refurbished on the Epson store website (www.epsonstore.com) 1/28/08. The item they had sent me had a hardware defect (broken) and I requested for a return on their website. They responded my return request via e-mail telling me to call their number. I call their number - talk with the customer service rep. She tells me that in order for me to return my broken item, I will need to talk to a technical support agent first to get a reference number.

They transfer me and gave me a reference # to give to the tech support agent and then I get disconnected from their phone line. I call back once again to talk with a tech support staff, where he quickly told me that my printer has a hardware problem then gave me another reference number.

I call back the main number and once again speak with another customer service rep. He tells me that he will replace my broken printer but then tells me that the printer is out of stock. He then tells me to order another item on Epson store and he will refund my $ once I call him back after I order another item. He also tells me to return my broken C88+ printer and gives me a FedEx slip for me to print via e-mail.

I had bought a printer for the purpose of printing, and now they want me to print a packing slip to return a broken printer? Plus I have to drop the broken printer to a FedEx store that is not within closeness from my location. I am furious at this system. I believe that they are purposely using deceitful tactics in their business. Their offered resolution had upset me even more.

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Rebates
By -

SAN DIEGO, CALIFORNIA -- I just wanted to edit my original post to make it more readable. I bought an Epson 2580 scanner and an Epson PictureMate with $50 and $20 rebates. My purchase was made based on these rebates, so their competitors have a legitimate complaint as well. Well I followed all of the directions. One required the original bar code and the other a photocopy of the bar code, just to show you how they try to make it difficult, so they don't have to honor the rebate to begin with!

I made copies of everything and sent them both certified mail. The one rebate they never received, even though I have a return receipt signed by ** saying that they DID get the rebate. I called their 1-800 # three times to resolve the issue and kept being told to wait more time. Finally I received an email about the $50 rebate, which I saved, saying it was in the mail. Well I never received either rebate. I complained to the BBB in Strongsville OH where the rebate center is located. The BBB says that Epson has a poor track record with customer complaints and I was no different.

I filed a complaint with California's Attorney General, because it's false advertising plain and simple. I hope they get fined thousands of dollars! I will also start a small claims case on principal. They lied to me and their competitors. I think that mail in rebates should be made illegal and Epson illustrates my reasoning. They call their product 'Epson Perfection', but I prefer to call it the 'Epson Deception' or an 'Epson Misconception'. The bottom line is buy an Epson product with a rebate with great trepidation!

I want to update this post and complaint. I complained to the California Attorney General's office and within 48 hours a woman named ** for Epson called me. She requested that I refax her the information, which I did from Kinko's costing me even more money. She then called back and said that one was an Epson rebate and the other was a Circuit City rebate, even though they both went to the same place and were signed by the same **. She did a great job and after more than a year I finally received BOTH rebates. Thank you **.

I still am a little miffed, because one shouldn't have to go through so much trouble to receive a promised and advertised rebate and my net dollars were less than they should have been, but at least they were honored... finally.

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Epson Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 6 ratings and
24 reviews & complaints.
Contact Information:
Epson
3840 Kilroy Airport Way
Long Beach, CA 90806
1-800-463-7766 (ph)
www.epson.com
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