I purchased an EPSON Artisan 700 on December 6, 2008 as a Christmas gift for my daughter who lives out of state. By the time she received it and tried to set it up, it was early January. The printer would not power up. She tried to return it to the local store of the chain that I had purchased it from but since it was beyond 14 days, she was told she had to deal with EPSON directly. Since I felt bad that it was a gift, I told her to send it back to me and I would deal with them.
When I received it and confirmed the problem, I contacted EPSON. After a brief attempt to troubleshoot the problem, the tech agreed that it was a defect and said they would send me a replacement. HOWEVER, I had to give him my credit card number and if I failed to return the original printer, I would be charged $275. This was more than I even paid for it but agreed as I had no choice.
A few days later, I received the replacement and it was a reconditioned unit. I called to complain stating that I should get a new unit as the original never worked. I was told no and that their warranty states that in order to get a new unit, I had to return the original within 30 days of purchase. While holding for someone in their "customer care" unit, I read the warranty. It has no mention of a 30 day time period. It did state that I would get a new or reconditioned unit based upon the status of the original unit.
When ** got on the line she repeated the non-existent 30 day provision. I pointed out that it was not a provision of the warranty and I demanded a new unit. She said that I was not entitled to a new one and that was that. The fact that they would charge me MORE than the cost of a new one if I failed to return the original broken printer while replacing it with a reconditioned unit is blatantly unfair and illogical. It is borderline fraudulent. Do not buy EPSON products as they will not back their products up. BEWARE!
I bought a box of Premium Bright White Paper online at Epson thinking it would be good for proofing. Previously I had used a regular weight matte paper for my proofing, and it saved me a lot of money. I couldn't find this at Staples anymore though, so I went to Epson directly for it. The box says "Smooth, bright white, non-glare finish for crisp text and colorful images, plus brilliant two-sided printing." This was the closest I could find for the other paper, and being that it was designed for inkjets, I bought it.
When I took it out of the box, it appeared to be plain copy paper, like you get for a few bucks at any office superstore or Wal-Mart. It was neither smooth nor bright white. When I printed my images, they were neither brilliant nor crisp. And because of the high absorption and bleed through, I can't imagine using this for two-sided printing. So there was no true statement in their claim, other than "white." No problem, I thought; there's a money back guarantee which states "If you are not fully satisfied with the output, Epson will refund the purchase price." Since I wasn't fully satisfied, nor even partially satisfied, I picked up the phone to get the refund.
The outsourced customer service rep on the phone refused, saying the paper was not defective, and that it was only supposed to be used for correspondence. I protested, and he gave me the number of the online store at Epson. I called them, and got the same runaround. That person wanted me to call the first number again.
Then when she found out I had purchased using a coupon code from the class action suit over the ink cartridges, she said no refund or credit was due at all. I told her that the coupon was like money, and if I didn't buy this paper, I would have bought something else. What BS and poor customer service, not to mention false advertising and false guarantees.
DO NOT BUY this paper! You can get a ream for less than half the cost at any office superstore. There is NOTHING SPECIAL about it. It is simply cheap copy paper they are passing off as some kind of premium bright white. When I tried to find an email address for customer support, I discovered that not only do they not have any emails at all listed on their website, but they don't even have a contact category for customer support.
QUEENS, NY, CALIFORNIA -- I had gotten a Class Action Lawsuit settlement from Epson of $ store credit regarding their practices on: Epson Ink Cartridge Cases, Judicial Council Coordination Proceeding No. 4347, Los Angeles Superior Court, State of California.
I used the $ store credit to buy a Epson Stylus C88+ - Refurbished on the Epson store website (www.epsonstore.com) 1/28/08. The item they had sent me had a hardware defect (broken) and I requested for a return on their website. They responded my return request via e-mail telling me to call their number. I call their number - talk with the customer service rep. She tells me that in order for me to return my broken item, I will need to talk to a technical support agent first to get a reference number.
They transfer me and gave me a reference # to give to the tech support agent and then I get disconnected from their phone line. I call back once again to talk with a tech support staff, where he quickly told me that my printer has a hardware problem then gave me another reference number.
I call back the main number and once again speak with another customer service rep. He tells me that he will replace my broken printer but then tells me that the printer is out of stock. He then tells me to order another item on Epson store and he will refund my $ once I call him back after I order another item. He also tells me to return my broken C88+ printer and gives me a FedEx slip for me to print via e-mail.
I had bought a printer for the purpose of printing, and now they want me to print a packing slip to return a broken printer? Plus I have to drop the broken printer to a FedEx store that is not within closeness from my location. I am furious at this system. I believe that they are purposely using deceitful tactics in their business. Their offered resolution had upset me even more.
I have just tried to replace ink in my last Epson printer. This printer was a nightmare. I bought from Staples w/ extended warranty and it would not accept new ink after the first cartridges were empty so Epson replaced w/ re-furb and it worked for a while but would never work wireless like the first one. Then Staples replaced it again w/ ext warranty when that came into play. It was also a re-furb and this one will not accept the ink at all! So I can't get past the ink setup to see if it will work any other way.
The printer replacement company that sent it to me say that the ink rejection is normal in Epson. I have had it with the ink replacements in this printer and after looking on the web, this is a major problem for many Epson users. So I have just taken the hit, scrapped this thing and bought another brand! This has gone on over a year so I'm done with Staples as well. From the reviews I have read, it appears Epson has screwed themselves with the intentional ink rejection built into their printers.
After 20 years of purchasing HP printers, I received a lack of HP support on our last model. I, therefore, decided it was time to switch to an Epson Workforce 610. I was happy, at first, with all aspects of my 610 except the noise it generates. The 610 is an incredibly noisy printer, but that's not why I'm posting this review.
I have discovered that if I'm printing a document in black and white and my printer is out of yellow, or blue, or magenta, the printer will not let me print. I thought perhaps it was just a one-time fluke, but then it happened a second and third time.
Again, if you are printing a "black-ink-only" document (EVEN IF YOUR BLACK CARTRIDGE IS FULL), and your printer is out of blue, yellow, or magenta ink, the 610 will not allow you to print your document. Need I say - this Epson is my last. BTW, it was a very convincing salesperson at OFFICE MAX who talked me into this Epson. Think I'm through with Epson AND Office Max.
The Epson Printers, WF-3540 in my case which is typical of all of the Epson Printers, is the dirtiest lowdown operation I have ever seen. If one of the 4 cartridges is deemed bad by the computer the entire printer locks up, which means no more scanning or faxing let alone no more printing. There is a chip in each ink cartridge that decides whether it is low, and most of the time there is a lot of ink left. But it gets worse with this bunch of ripoff gangsters. If you replace with an Epson brand cartridge and have 3 cheaper brand cartridges the printer locks up. Many times non-Epson cartridges won't work.
Epson ink is expensive as heck, replace 4 cartridges and you are looking at about $100, it's cheaper to throw the printer away than to keep replacing cartridges. Buy these rotten Epson printers and you are no longer in control of anything, including probably your frustration which usually grows into rage. So here we are with a wonderful printer designed by dirty rotten lowdown miserable egg sucking ripoff gangsters who suck you in with a wonderful printer and nowhere does it ever tell you how you will go bankrupt and crazy trying to make the damned cartridges work. Nuts to Epson!
It seems most printers don't seem to last beyond a year or two (particularly the all-in-ones). In the past few years I have been through 2 HPs, a Lexmark, and soon to be an Epson. I purchased the Epson in October 2009 and soon realized it is not user friendly. The design is poor -- paper loader jams constantly, and the printer has to be restarted after every issue. When I tried to scan something to my Mac, it became so confused that it stopped communicating with my computer (never scanned, either). When I finally got tech support, assistance was provided to fix the problem.
I write this now with ink all over my hands after trying to unjam the printer. Unlike HP, the inferior design does not allow you open a rear door and access the jammed paper. After ripping and tugging, alas, a piece remains jammed that I cannot see. I tried to get help on the Epson site, but the apparently the word "jam" yields nothing on the troubleshooting section. Hmmm. The site has no customer service email or contact info aside from a contact to tech support. Overall, poor design, poor quality, poor company. This time I am buying an office quality laser printer. Never again, Epson.
TORONTO CANADA, CALIFORNIA -- Epson WF-2540 all-in-one fax/scanner/printer holds their owners hostage to buying color ink and keeping them fresh if you want to print in black only!!! What a huge SCAM by Epson to rip their customers off with ink products? I am taking this Epson WF-2540 piece-of-crap back for a full refund, Epson! Last time I ever buy an EPSON - they are not going to rip me off again!
I will never purchase another Epson product, and will influence all I come in contact to boycott purchases of Epson products. The company is unethical and try to take advantage of consumers. If you don't believe it, go into any Office Max and try to buy their replacement cartridges of ink for Epson printers. Epson should be investigated by the FTC for unfair practices. I have tried to contact Epson direct, however have been unable to find a direct contact address, either "snail mail", e-mail, or phone. BEWARE YOU POTENTIAL EPSON BUYERS... YOU WILL UNDOUBTEDLY REGRET THE PURCHASE!!!
This printer has been a nightmare from day 1. It does make copies and print but the hassles are not worth it. And, on principle, I don't like that they design the printer to lock up if you don't buy new full in cartridges. Definitely regret this purchase and look forward to the day I can throw it in the trash.