Erie Construction

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1.1 out of 5, based on 11 ratings and
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Scammed by Erie Construction Salesman
Posted by on
COLUMBUS, OHIO -- Beware of these scam artists. A couple of weeks ago in our local paper was an ad: "BE A SHOWCASE HOME AND SAVE ON YOUR ROOF INSTALLATION" Well, I called scheduled an appointment and the salesman came out to our house at 6:00 p.m. He didn't leave until 10:00 p.m. However, we negotiated him down for a roof replacement from 18,000.00 to 13,000.00. I know this sounds steep, but it's a medal shingle style roof that we wanted. We knew it would add to the property value. Had to give him 145.00 down payment, and we signed the deal.

The next day, the finance guy called and came over for us to sign the loan agreement. But the loan amount was now 17,000.00 and while our agreement was 145.00 per month, the loan amount he had written up was 220.00 per month. When I questioned this guy, he said the salesman couldn't have agreed to the figures I stated. I showed him my notes from that meeting, then he said, my credit was the reason the price went up. Then he had the audacity to ask me to just go ahead and sign it. Quite the a#*. Needless to say, I told him to leave and he needed to talk with the salesman and if they did not get their ducks in a row, the deal is off.

So the next day the salesman calls me, and doesn't understand why I didn't sign the loan papers and that the finance guy didn't understand either. To make my review short, I'll just say the salesman, the finance guy and the salesman's supervisor continued to lie to us and I knew it was time to stop payment on the check, which cost me 27.00 to do, but it was well work it.
     
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Hugh_Jorgen on 2007-08-07:
RUN! Don't walk from these folks. The old "let us use your house as a showplace" scam is one of the oldest out there in the home improvement business.
shawnp80 on 2007-08-07:
Good job CJ. Most people would have said screw it, signed the papers and complained about it on here after the fact. It only cost you 27 bucks but could have been a lot worse. I voted this review "Very Helpful".
Anonymous on 2007-08-07:
I Echo my associate shawnp80's view on this one and I too voted it 'Very Helpful'.
poppapia on 2007-08-08:
You could have received a refund and saved $27 by invoking your three day right-of-recission, which must be given since this sale was made in your home. At least you cancelled the contract when the terms didn't agree with yours.
Right on the Mark... on 2008-07-14:
I too read about Erie Roofing with the metal roof that looked like a cedar shake roof. I phoned and the company sent out a salesman who did not come until 8:00 and did not leave until 11:00. This guy said he was an ex marine and tried to bully us into signing the contract. He even offered us a $1000.00 prepaid credit card once the contract was financed and processed. I was so taken back by this guys tactics that I had to be firm with him and told him I was sorry if I mislead him by asking him to come out and quote us a price. This company is corrupt. Do not even let them into your home. We had a terrible time getting rid of this salesman and he even started intimadating my husband. Our young children were scared because they knew the situation was something that was not quite right. When I went into the kitchen where our young children were waiting for us our one son asked if he should call the police. I told him not to worry, I would get rid of him. I told the overly aggressive salesman that he would have to leave and that if he did not I would not even consider this company in the future. He finally left. My husband and I felt violated and then we figured it out the next day that this was a scam attempt to sell a roof at a huge price (he didn't even bring samples of the metal roof and attempted to sell us a regular roof). What they do is come late and then wear you down so that you will sign just to get rid of them. I thought about calling Erie Construction to complain, but then I thought this was a much better approach. This company needs exposed and the BBB better do something about it quickly. Don't even let them in your home.
wsc rg on 2009-02-05:
I will tell you the salesman never lied to you. the banks that this company works with charge different rates depending on your credit score.The salesman quotes you off the banks fact sheet based on an interest rate if 14%. As the salesman probably told you you never have to go with there financing you can always get your own if you do not agree with the terms, which is always recommended.And I'm sure you never had a problem getting out of your contract.And as for the sales rep who offered a thousand dollar gift card ,that had to be approved by a sales manager, and is a gift from them to you. sorry if they stay late they are only trying to help YOU with YOUR home. Remember you called them to come out and give you an estimate not the other way around.
romerje on 2010-01-08:
clearly wsc-rq either works for the company or hasn't been through a beyond pushy salesperson before!
T1357 on 2010-02-23:
Dec09/Jan10, saw the ad in Buffalo newspaper for eligible homes that need a roof. Called immediately because my roof NEEDS to be replaced and can't get a roofer to do the job in a Bflo winter. Liked that ad said metal roof can be installed in Winter. Made an appt for a Saturday. Friday, girl called to confirm appt. Called her back, she asked to change appt to an hour later same afternoon. Sure. Then she called that evening and said had to cancel, man is sick. Called back to reschedule for following Sat, same time. Got stiffed completely! Called to reschedule (now you're asking yourself if I'm stupid - but I NEED a roof and I'm in a busy residential area and figured mine would be a great showhouse so I could get a great deal!). Girl said most appts are in the evening and they can still measure at night. So I agreed to an evening appt. Young guy shows up on time, cup of coffee in hand. Sits down and I tell him I need an estimate, don't have a lot of time. Had a lot of time last two saturdays that I set aside. He apologizes. Yada yada yada, he needs 3 hours; has to show presentation which he didn't even bring into the house with him. Tells me he can't really measure unless he has all this time (my house is 1200 sq ft) and he can't give me a price. Then why was he there?? He's strictly a marketing guy that must get $$ for hours spent talking. I explained he has a customer in front of him who NEEDS and WANTS a roof, just give me a price. Told him I don't need to be there for him to measure, but he couldn't seem to figure out how he would get a quote to me. I suggested mailing (he's at my house, has address) or phoning, has my number! Then I told him if he wants to see me a roof, he should have sent a salesman not a marketing kid! He stayed behind (outside) when I left the house, pretending to measure, but I've never heard from him again.
bp7 on 2012-01-20:
Horrible company! I am single mom with two kids, ages two and five. The reps came at 6:30 and didn't leave until 9. My kids were tired, I was tired, and they still didn't leave. They wanted me to sign for the quoted 'reduced price' even though I insisted I wouldn't commit to anything without taking time to think it over. I wonder how long they would have stayed if it hadn't been obvious that my kids were done for the day. I don't know how the people that work for this company can sleep at night.
Bob on 2012-03-16:
I told them I might want new windows,but not for at least a few years when they said they would inspect and give me a quote. They haven't bothered me since....I guess they knew who they were dealing with.... You don't take 'No' for an answer? You will if you deal with me!
THoulih on 2012-04-23:
Glad I read these. I think I'll stay clear of this company
dekrainstaller on 2012-06-18:
This company prays on those who lack knowledge and the elderly. See I used to install these shit roofs for this crap company. Want a quality roof look through your local BBB website. Don't believe the hype that these sales reps feed u.
D. Masak on 2012-09-09:
Sure glad I read all these complaints on this company. I have a "Metro metal roof" on my home, and it is what I really want, but cannot find anybody to install new roofs on a cottage and garage using this great metal roofing. I finally was about to give up and try some other companies
product. I saw their ad in our small town paper and was just about to call, but decided to check them out first.....Boy , am I glad I did.....
anybody know where I can find a Metro Roof Product
installer?
Intimidator on 2013-02-12:
Whatever the Erie salesmen are trying to give you free they have fluffed into the price 3 times. First time is actual price, and 2nd and 3rd time is so those two cancel eachother out but the original price for whatever they are giving you supposively free is still in the price. When they come up with a price ask them if that includes fluffing and kick them to the curb. They are no better than the next compnay. I know first hand due to working for them for a very short time and I was sent to an appointment/lead I didn't have the gas to go to, and then was stranded by them 2 hours away from home with no money or gas. And that was with them knowning I take care of an elderly parent. So..... buyers beware!!
WiseConsumer on 2013-05-10:
I'm glad I looked into this company before calling the ad in the paper. Definitely will skip them! Thanks all of you for posting your experiences!
Daniellle D. on 2013-06-13:
Pushy salesman just came to our door. while the children were screaming to be fed. and calling nonstop from home to cell phone. decided to look them up on th internet. read all of you guys reviews...thanks. looks like another HANSONS Windows and construction co,
BobT on 2013-06-16:
Thanks for the info, saw their ads and started checking on reviews. Thanks to your site I decided to pass on this company.
lucy on 2013-07-08:
The guy that came to are home would not leave either. My husband and I kept wanting to talk it over before we make this big decision, but the sales guy wanted it before he left. We finally said it was a good deal and he finally left at 1:00 in the morning. 10 years later the 3 season porch floor is rotting out on all Four Corners and by the slider. A guy came out to look at it and said it was condensation and they are not responsible for that. This has nothing to do with condensation!! The room leaks and they won't admit to it!!! Big Scam!!!!!!!!!!!!!!!!!
hacker15 on 2013-07-10:
Just signed up with this organization for a roof replacement. OK - I read the comments above and I must say they do not reflect the experience we had with their sales team. They were professional and very courteous throughout the presentation and negation process. The final price was well within the comparable prices I received for the job entailed. At no time were we pressured or enticed with bogus offers. The price for the work they are to do is fair. I will check back with an update after the project is completed.
Alec on 2013-07-18:
BUYER BEWARE!!!. Avoid Erie Construction. I had a roof put on by this company 6 months ago. When the salesman arrived, me and my wife where very nice. We don't usually have strangers in our home, so we felt a little unconfortable. We told him we just looking to get an idea of cost. He told no need to look around, Erie is the best priced in town. After 4 hrs of saying they were the best, we mistakingly agreed to $18,758. For our 3 bedroom ranch. After waiting for 3 weeks someone came out and said they need to mesure the roof. I said didn't the salesman measure when he was here?? He said " We don't use those measurements these measurements are what we use." This was my first concern that something was wrong. The salesman told us "He was placing the order that night and called the factory at 10:45 pm. Looking back now that call didn't make much sense.. Finally after 13 weeks of waiting, we got a call that our roof was ready. They would be out this week. During the install my nieghbor from a few houses up the street saw the work going on and noticed the brand of shingle they were applying. He stated he has the same shingle on his home. I asked how did you like Eries workmanship. He said Erie didn't do it. You can that shingle anywhere. This almost floored me. The sales guy told me everything that Erie does is custom, and they don't use subcontractors. It was one of the main reasons we bought the roof. My nieghbor explained that we were getting just a plain old lumberyard shingle. Nothing fancy about it. I asked him how much did he spend on his roof? He said $7200.00. WHAT??? I almost passed out. His house is bigger than mine. My wife and I are very upset. Everything that was told to us, was untrue. Erie took advantage of the fact they we don't know anything about roofing. All we knew was what the salesman told us. We paid more than double for our roof. I cringe everyday I pull in the driveway and look at it. Thanks for reading. Just never buy a roof without doing your homework. We never should have just went with the first company. Erie salesman will tell you whatever they want to make a sale. Terrible business. My wife says she doesn't trust any sales people cause of this anymore.
Erin on 2013-08-02:
Did anybody have any issues with fraud when this was all said and done? Considering we gave soc sec numbers and personal info...I'm scared to death!
erin on 2013-08-02:
Any issues with fraud after giving out personal info?
Chelesea on 2013-09-03:
HELP!
I purchased windows from Erie almost a year ago. They promised me sooo many benefits the windows would provide so I instantly took a liking. Well almost 6 months later when spring came the bugs stated to crawl through my windows, though I was told its bug repellant. The windows don't lock anymore, my energy bill almost doubled, and the company never comes out when I call.

So my question is what can I due to either get rid of the windows and cut my losses, or what can I due to get my money back? Thanks
wiserthanuthought on 2013-09-16:
Salesman came out to give me a quote for front door/storm door with installation. Took him what seems like forever to figure the quote. Seemed very high to me. Simple door/storm door for $4199. I said that was too much. Well there's a 50% off installation deal, so price came down $500. Still way too much. Told the guy I wasn't sure, I needed to think about it. He proceeded to go on with the paperwork. asked for my sss#. I told him if I did buy it would be with cash. What the hell do you need my sss# for??? Did not give it to him. Then he proceeded to tell me he needs 20% down. I just got done telling him I had to think about it first. I'm not giving anyone 20% of anything if I don't even know if I want it. I knew at the time the answer was no, but I knew that wasn't going to be acceptable to him. When I told him I wasn't giving him any money he left without saying a goodbye - nothing. I guess it's better than being harassed like some of the reviewers commented. Some kind of scam going on here. Just glad I didn't buy into it. Very rude pushy salesman. Will never do business with them or let another door to door salesman on my property.
concerned on 2013-09-17:
With all the personal info these people require, including social security number, has anyone experienced any identity theft, safety/security concerns after dealing with this company? I realize they do financing but in my experience as a female, the salesman was awfully interested in my work schedule, who else I lived with, as he was doing figures he kept looking all over the place making comments on things he was looking at in my home like he had ADHD, etc... At first I thought it was casual conversation, but now I'm not so sure.
ExEmployee on 2013-11-14:
I am an ex-employee of this company. I worked there for 6 months and the only reason is because it took me that long to get another job! They train you to dance around questions and lie if you have to to close a deal. They will jack there price up by 2, 3, 4 thousand dollars or more so they can drop the price 2 times and then act like they are leaving. They will come back and say they spoke with their manager and offer you a 3rd price. They tell you they make all of their products too. That is a lie. They have them made and delivered to them. They then assemble the windows from pieces like a puzzle. Everything about this place is shady and they should not be trusted. Even the people who canvass neighborhoods are tought to lie to set up appointments. When I worked for them, they were paid solely on commission based on what they sold. If you didn't sell, you didn't get a paycheck. STAY AWAY FROM ERIE!
Rick on 2013-12-01:
I have experience with the companies very shady business practices. They want your S.S # even when you pay cash, because they are going to run your credit anyway without your knowledge or permission. They call it a cash application. If you do not have a satisfactory credit score they will refuse to sell you the product or force you to finance the project even though you have the cash to pay for it. I have extensive experience in the home improvement industry and no other company rejects cash. Cash orders require large deposits. The only reason Erie makes sure they get your S.S # and secure financing so when the installation is complete and you see the horrible job they did, you are unable to hold the completion balance if you are unhappy with the work. They will just send you a bill with a 20% interest rate. This company needs to be SHUT DOWN!!!!. Who is monitoring these organizations anyway...
Deb on 2014-01-21:
I think I will avoid them. If they get metal roof shingles from a supplier then my local guy can too! I called to inquire last year and they bugged me for six months!
P DeBoer on 2014-02-25:
If you do have a salesman to your home for any improvements from any company, have 3 envelopes with the names of your salesman's competitors in plain view of where you sit to negotiate.
Have a detailed description of the improvements you are having done to your home for the salesman to see. Explain the envelopes have quotes for exactly what the description sheet reads from the salesman's competitors. Do not let salesman see them, because the envelopes are empty. Tell him he has 1 hour to prepare a detailed quote for you to consider. For effect lean a ladder on the house to imply he is not the first representative at your home that day. Makes sales people nervous to compete.

Al on 2014-03-22:
I wish I read the complaints before I called this company. Like most, had seen an ad in the local paper. My appointment is today and the sales rep is two hours late, which if and when he does show will be told to leave!
RAY on 2014-05-03:
I called this place from their advertisement on TV. The first time the guy never called, never showed up. The office doesn't know what happened to their guy. and would give me the managers discount along with the other offers. The 2nd appointment on Saturday, they called an hour AFTER my appointment at 10 and said they had other appointments the other way from Erie, PA as I was in Cleveland so wants to reschedule AGAIN. so I was blown off AFTER my appointment because they didn't want to drive this way and took OTHER appointment the other way from where they were. THAT'S BS. I gave them one more try. Monday they showed up late and gave me a 24,000 price for a metal roof and came down to 19,500. Never did get my 100 gas card for listening to them for 2 hrs. Midwest came by and offered me the same roof for 15,000. Erie called back 2 weeks later and said their off was to high and I told them I'm going with someone else. They wants and insisted on another appointment that next Saturday at 10 and would give me a better price then Midwest and would give me the managers discount with 0% financing. I made the appointment. Worked Friday night, had a missed call from unavailable. NO MESSAGE left. Saturday 10 came and went, I called at 11 and asked what is going on. Lady said I tried calling several times and left a message. Sorry checked my messages AGAIN NOTHING and if that was her, SHE CALLED ONCE! left no message. I am DONE with this place. They cannot even get a appointments right and their SPECIAL PRICING was a load of BS. 4 appointment and they made 1 and was late on top of that. managers discount was a crock too. Don't deal with this place. Check out MIDWEST metal roofing in Akron. They know what they are talking about, gave a great presentation and give a great price right off the bat. I would never recommend ERIE to anyone, not even my worst enemy. Worst place I ever dealt with.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
High Pressure sales tactics, One call close, over priced
Posted by on
Rating: 1/51
HOLT, MICHIGAN -- My wife and were in the process of replacing our windows, roof, and siding. Erie Construction knocked on our door out of the blue uninvited, and we decided to allow them to come out and give us a price. The experience was horrific. Here is how this company operates. They canvass neighborhoods trespassing on private property and knock on doors after dark. In our case, they showed up on our door step uninvited at 830pm! (No permit by the way). After the appointment was scheduled with the canvasser, we were told someone would call to confirm the appointment... (I guess they don't trust the canvasser). Our phone rang at 9pm and we went through a 10 minute confirmation process that was literally mind blowing. I was asked where I worked, my home value, what my wife did for a living along with numerous additional questions about our personal information and about our home and property. This is not confirmation folks.. this is QUALIFICATION. They want to make sure that you have the income, equity and credit to purchase their products, before they send out a commissioned sales representative The next day, a salesman (who reaked of cigarette smoke) showed up 30 minutes late for the estimate. My wife was running late and he refused to talk with me until she arrived home (because they can't close me without my wife there). I asked if he wanted to get started and told him he could begin measuring if he wanted, but instead he became upset and took off!!! He said he would come back in 30 minutes. So he left, my wife cameMy wife and were in the process of replacing our windows, roof, and siding. Erie Construction knocked on our door out of the blue uninvited, and we decided to allow them to come out and give us a price. The experience was horrific. Here is how this company operates. They canvass neighborhoods trespassing on private property and knock on doors after dark. In our case, they showed up on our door step uninvited at 830pm! (No permit by the way). After the appointment was scheduled with the canvasser, we were told someone would call to confirm the appointment... (I guess they don't trust the canvasser). Our phone rang at 9pm and we went through a 10 minute confirmation process that was literally mind blowing. I was asked where I worked, my home value, what my wife did for a living along with numerous additional questions about our personal information and about our home and property. This is not confirmation folks.. this is QUALIFICATION. They want to make sure that you have the income, equity and credit to purchase their products, before they send out a commissioned sales representative The next day, a salesman (who reaked of cigarette smoke) showed up 30 minutes late for the estimate. My wife was running late and he refused to talk with me until she arrived home (because they can't close me without my wife there). I asked if he wanted to get started and told him he could begin measuring if he wanted, but instead he became upset and took off!!! He said he would come back in 30 minutes. So he left, my wife cake home, and he showed back up. I will now attempt to make a very long story as short as possible. This man spent almost 4 hours in our house. He spent the first hour warming up to us. Small chat if you will. Then he went through an entire demonstration, measured, more demonstration, and immediately went into monthly payments without telling us the total cost. After spending about 30 minutes trying to get the total cost from him, he finally gave in and told us. The estimate was for windows, siding, and a steel roof. The price was over 40k. Yes.... 40k...and we have a one story ranch home. Prior to this estimate, we had received 3 other estimates from local contractors for the same products. All 3 prices were MUCH MUCH lower. Anywhere from 10-20k lower!!! Erie Construction is a total rip off that uses outdated high pressure sales tactics. It was a complete nightmare. Now, I could have kicked this guy out of my house, but after an hour or so and realizing we were getting scammed instead, I decided to let the guy run with his scam just for kicks. I became more interested in how he was going to attempt to scam me then I was in his products and prices....and let me tell you, it was truly unbelievable how these people will try to trick you into thinking you are getting a lower price by giving you monthly payment information without giving you the total. You should have seen his face after 4 hours of attempting to scam us when I told him no and asked him to leave.

From start to finish, the way this company does business is really sad. They lost a 22k cash deal simply because of the way they approached me and the style of sales tactics they use. I bet they have lost millions of dollars in business because of this, bit sadly they have made millions tricking people into monthly payments. I wonder how many of their customers have no clue how much they are really paying. I bet the bulk of their customerd are the elderly. It's truly sad. Anyhow, knocking on doors uninvited at 830pm should be the first sign to NOT DO BUSINESS with Erie Construction. Although I wanted to experience the attempted scam, it was still a horrific experience that I would never want to go through again. If you do not believe me, feel free to invite these glorified Kirby vacuum salespeople into your home, and you will see for yourself. It's a total nightmare. Needless to say, we did business with a different, local company. The contractor we bought fron simply came out, measured, and put together a detailed proposal for us to review. We did our research, checked references, and then contacted the contractor a week later. He came out, answered our questions and we paid cash for the entire job. We are extremely satisified, and VERY GLAD that we were smart enough to not fall for Erie Construction's high pressure, one call close overpriced scam! N E V E R E V E R do business with Erie... The name alone (Erie) should make you nervous!... EEEERY. If you do get a price them them, make sure to get other estimates. Do not EVER sign a contract (or anything for that matter) on the same day you get a price from them or anyone else for that matter. Always do your research, and always sleep on it no matter what they tell you. Don't fall for their classic scam technique of telling you the price is only good for today. Its all BS, and it's a pressure tactic to get you to buy now, thinking you are getting a better deal. Its all about the money for these guys. Looking at other reviews on the web about this company, I honestly do not understand how they have continued to stay I'm business. Oh by the way, they continue to call us over and over again even after telling them we have everything done and to take us off their call list. We are on the National Do Not Call list, but I guess their high pressure telemarketers don't care. I've learned since, that I can sue them for calling me repeatedly after being told specifically to "take me off your list and please do not call me anymore", and so I am in the midst of a lawsuit against them. Not only will they be fined by the FCC, ($11,000) but it appears they will settle. This whole experience has actually turned out well for us, and I really look forward to purchasing a new truck because of how Erie Construction chose to treat me. Thanks Erie!! home, and he showed back up. I will now attempt to make a very long story as short as possible. This man spent almost 4 hours in our house. He spent the first hour warming up to us. Small chat if you will. He then proceeded to go through an entire demonstration, measured, more demonstration, and immediately went into monthly payments without telling us the total cost. After spending about 30 minutes trying to get the total cost from him, he finally gave in and told us. The estimate was for windows, siding, and a steel roof. The price was over 40k. Yes.... 40k...and we have a one story ranch home. Prior to this estimate, we had received 3 other estimates from local contractors for the same products. All 3 prices were MUCH MUCH lower. Anywhere from 10-15k lower!!! Erie Construction is a total rip off. Very high pressure sales tactics. It was a complete nightmare. I could have kicked this guy out of my house, but after an hour I decided to let the guy run with his scam just for kicks. I became more interested in how he was going prices and scam me then I was in his products and prices....and let me tell you, it was truly unbelievable how these people will trick you into thinking you are getting a lower price by giving you monthly payment information without giving you the total.

From start to finish, the way this company does business is really sad. Knocking on doors uninvited at 830 pm, to spending 4 hours trying to pressure me into buying. It was a horrific experience that I would never want to go through again. If you do not believe me, feel free to invite these glorified Kirby vacuum salespeople into your home and you will see for yourself. Its a total nightmare. Needless to say, we did business with a different ocompany. The contractor from the different company we did business with simply came out, measured, and put together a detailed proposal for us to review. We contacted the contractor, he came out, answered our questions and we paid cash for the entired job. We are extremely satisified, and VERY GLAD that we were smart enough to not fall for Erie Construction's high pressure, one call close overpriced scam! N E V E R E V E R do business with this company. If you do get a price them them, make sure to get other estimates. Do not EVER sign a contract on the same day you get a price from them or anyone else for that matter. Always do tour research and always sleep on it no matter what they tell you. Don't fall for their classic scam technique of telling you the price is only good for today. Its all BS, and it's a pressure tactic to get you to buy now, thinking you are getting a better deal. Its all about the money for these guys. Looking at other reviews on the web about this company, I honestly do not understand how they have continued to stay in business!
     
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joe smith on 2014-01-04:
Price shopping is probably where you went wrong. I had purchased windows and siding from a measure and give you a price company, I was satisfied until 11 years later I had numerous problems with the roof and windows. I did however buy siding that I thought was way to expensive on the same night this was 15 years ago and it still looks brand new!! I love my siding wish I didn't cheap out on the rest!!! I have since replaced the windows and roof and had to buy twice. I wish I would have bought the better quality stuff to begin with, it would have saved a ton of aggravation. So sir I am sorry but I believe you may have gotten ripped off by the cheaper guy. I truly hope you don't have issues in the next 10-12 years but you probably will.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No show - No call (X4)
Posted by on
Rating: 1/51
HOLLAND, MICHIGAN -- Several years back a sales representative came to our door. They said they were working in the area and asked if we were interested in any home improving. Definitely windows, made an appt, no one called (like they said would happen), and no on ever showed up. OK fine!

2 years later, another representative at the door, no thank you, we're broke. But about 2 weeks later we start receiving phone calls on our land line about making an appt. "A representative was recently in your area & we have previous information on file that you were interested in window replacement at one time". To which I replied, "You're correct. At one time, but your company stood us up & now were not set financially to worry about windows. Please remove our name & info and refrain from calling anymore. Thank you"! But the calls kept coming so I changed my phone number.

7 years later, after a divorce, death of 7 family members, loss of a job, a new marriage, a brand new baby, and a terminal cancer diagnosis (which is just part of life happening) and things are going pretty well and adjustments have been made.

It's December of 2013, dark outside, winter, cold & about 6:30pm, there's a knock at our door. It's a pair of best friends selling for Erie construction. I tell them no thank you & why and the pair proceed to inform my husband and I all about the new mgt and the changes that have been made and how the old mgt ran the company into the ground... Bla bla bla. They just wanted to meet their scheduling quota so would we make an appt for an estimate and consider giving new mgt a chance. I invited them into the entry way, gave them some fresh baked cookies, & made an appt. O M Gosh!!! How stupid were we,? Another no confirmation call & no show for the appointment.

April 2, 2014... I just get home from getting groceries , a kid approaches me (I'm not even out of my truck...) & wants to sell sell sell. I thought it was lawn care but as soon as I saw Erie I asked him to leave. I was polite but let him know his company "sucked"! He called his mgr rite over so he could hear my complaint. The manager said he would give me a 50% discount on install, $99 back per window, plus a supervisor special. So, I said OK give me a price. "Well is the Mr. home also?" "Nope. But this is my house. I owned it before I met & married him, if I want windows, you'll have to deal with me and give me a price."! They made an appt for when we'd both be available.... But I was not worried, they did NOT let us down... No confirmation call & no show on their appt yet again!
I should get some free windows by now, lol. Never trust them!
     
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jeff holmes on 2014-07-28:
After three reschedules because their sales rep was to busy, erie shows up, does a estimate that would take a lifetime to pay off, tells us they will email and mail the breakdown and actual bid to us, needless to say neither happened. Thanks for the great customer service, will recommend your company to no one.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Business Ethics
Posted by on
Rating: 1/51
EVANSVILLE, INDIANA -- This is the letter I sent to Erie Construction:

I saw one of your ads on the local news and had never seen a metal roof that looked quite like what you sell, so I called the number on the screen. I thought this was a local business that would come out measure my roof, show me a few samples and give me a quote to consider. I had no idea this was a big company that was sending a high pressure sales representative to my home and make me feel like I was talking to a used car salesman.

How and why he got on the subject of how Walmart has hurt the small business I really don't know, but then he turns around and starts making unappreciated remarks about local contractors. His exact words were they are just Bubba in a truck and kept saying this demeaning comment all evening. Well I know many of these so called Bubbas in a truck, they are friends and acquaintances that are hard working people. I found this to be rude and very unprofessional but that was just the beginning! Over the years I have hired several local contractors and NEVER once did I have to loan them my ladder so they could measure my roof, NEVER once did they say "before I get started do you have anything to drink, NEVER once did I have one of them just get up and go in my bathroom. I have dealt with the public my whole life, in my line of work I enter customers homes on a daily basis and have never once asked for a drink or just walk in their bathroom, that is just not the way a professional person does business. If a customer offers me a drink "like I was going to do" is one thing but to just blurt it out is not right.

I fully expect to be treated like a used car buyer when I walk in a used car lot, but when I invite someone to my home I don't expect to have to haggle over a price, I've never had to do this with a local contractor. They come and give me a price and then let me think about it. Not this sales rep, he was determined that I was going to purchase a roof package from him that night. When he shot me his price I was a little surprised and he picked up on that then started coming down from there. His first price was $20,000.00 and he expects me to just say OK, that is a lot of money and I'm not going to just jump up and say "sure" without doing a little research and I'm defiantly not going to just jump on his offer after being disrespectful!

Another thing that really bothered me was he asked me where I wanted my payment to be, I had really not thought about that and was not prepared to say, so he shoots me a payment. When I asked him how long that term was he could not answer, I'm certainly not going to say yes to a term I don't know if I'm paying on for 2 years or 20. When I call the bank to get a loan I know the interest rate and the length of the loan!

Upon leaving "which by the way took up 3 hours of my time" he made a comment that he just didn't understand why I would not say yes right then and there. Well He does not know my financial situation and what up coming bills I have. I simply called to get a price so I could go from there and decide what I could afford and wanted to do.

He wasn't gone one minute then was knocking on my door telling me he has a cheaper product, by that time he had most defiantly wore out his welcome and I would not have bought it if it was the best deal of the century after all I had encountered.

There was an older gentleman with him that was fairly quite, not sure if he was too embarrassed to say anything or simply amazed at this guys lack of of professionalism. I do want to comment about a lady I spoke with on the phone about my unpleasant encounter. Her name was Danielle and she was very apologetic and sincere while on the phone with her.

The sad thing is this guy walks away from my home wondering why I would not buy his product!
Company Response 03/29/2012:
We’d like to apologize on behalf of our sales staff in Evansville for the unacceptable service you received during your consultation. We expect our team to uphold our high service standards, come to the appointment prepared and approach potential customers with the utmost respect and professionalism. We thank you for bringing your unsatisfactory experience with our representative to our attention. Please rest-assured that we will take this opportunity to speak with our sales team to reinforce Erie Construction’s service standards. Again, our sincerest apologies for your poor experience.
     
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trmn8r on 2012-03-26:
There is a website for Erie Construction Metal Roofs, and it looks a little odd. There are hard to read links for several locations at the bottom of the screen, and when you click them they all take you to a generic page with that location's city pasted in - kind of unprofessional.

You point out several things that would make me say "no thank you, please leave" as well. It sounds like a bad experience with a vacuum salesman.

And they do FINANCING? Well, the lucky customer! I pay for my roof, and I want my "payment" to be whatever the total is - not give the company additional profit like "Bubba" might do. How frickin rude is that term?

Great review! By the way, it does look like an interesting product, but those sales tactics aren't consistent with this being the right company.
Cheryl on 2012-12-17:
We had seen their ad on tv a few years back so I called and the woman asked where we lived and if I knew the value of our home and I said not off hand I don't well she set up an appointment for a Saturday morning the salesman showed up and he looked a litle confused he asked us if we said our home was worth $ 100,000's we said no come to find out the woman I talked to put that in herself so it went down hill after that so to make a long story short our home was not worthy enough and that is what we where told by the salesman and he come out and said to just put a regular roof on so the way I see it you discrimanate against homes that are not worth your product.
Jan on 2014-06-25:
One of your door to door salesman just knocked on my door, and instead of standing in front of the door where I could see him, he stood off to the side. He came to my kitchen window the last time because I wouldn't open the door. I told him to leave, that I wasn't interested, (my dog was barking very loudly), and he yelled "you don't even know what I've got". I told him to get off of my property. These people are obnoxious, and I'm going to file a complaint with the better business bureau. DO NOT SPEAK TO THESE SALESPEOPLE.
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Beware of this company
Posted by on
TOLEDO, OHIO -- My husband & I decided to check into Erie construction for a new metal roof. We called and scheduled an in-home appointment. The salesman came to our home one evening and sat down with us to go over the types of roofing materials and costs. He first went outside (in the dark) and "measured". He had a wonderful presentation and when it finally got down to price, he quoted $21,750 or $325 a month. However, we would be eligible for a "showcase discount" because there was no other roof in our neighborhood like this. That brought it down to $17,750 or $222 month. Well, we decided our budget would not allow that much. So, he offered us a different type roof for $13,985 or $174 a month. But again with the "showcase discount" if brought it down to $137. That, we felt, was more reasonable. So, we gave him a deposit of $137 and signed a contract. The subcontractors came out and installed the roof, bound and determined to get it done in a couple of days. They worked into the night on the final day and wanted us to sign off on the work. We said we would not sign off until we could look at the workmanship during daylight hours. So, the next day we signed off on it. The roof appears to be good. I would like to add here that we did not actually need a new roof, ours was structurally sound, we were just missing some shingles. Anyway, they failed to clean up. The roof was put on in December so during the spring yard cleanup we continued to find roofing nails, pieces of roofing materials, all around, even though our salesman told us they would thoroughly pick up. We didn't worry about the clean up. Roof was good, we were happy. Then we got our first billing statement. Instead of the $137 a month, it was $250!! After numerous calls, Erie personnel finally worked out a lower interest rate and got it down to $200 a month. They sent us a check to make up the difference between $137 and $200 for 12 months ($750). I was told to call back in 6 months to re-negotiate a new interest rate to try to lower the payments once again to get back to the original contract price. When I finally spoke to someone (after notifying the BBB), I was told that they could not work out a new interest rate and that the check which I cashed was a "settlement" and done in good faith and they didn't even have to do that. This company is not honest. From the initial contact with the sales person right through to the company headquarters. I would not recommend using them for any roofing jobs.
     
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skelly39 on 2010-06-30:
They didn't have you sign a financing contract before the work was done? I'm curious...
saj80 on 2010-06-30:
What did the contract you sign specify? It should have given a price and monthly payment amount.
Fus on 2010-08-30:
My mother won a "free estimate" at the one fair a few years ago,first off who would honestly pay for an estimate these days? The sales rep came in at an absurd price for replacing a large sliding glass door leading to our deck. It was something like 5K, however, I believe she was offered the same "showcase" status mentioned by the OP. Which lowered it considerably along with some other thing.... bringing it down to the 3K neighborhood. HOWEVER, that price is only good if you sign the contract right then and there before he leaves..... at which point my mother thanked him for his time and tossed him out, citing the fact she needed to run the purchase past my father who wouldn't be home for a few days and that if he wanted the job it was going to be 3K no matter if she signed right then or called him back in two weeks. Well he left, and contacted her later letting her know that he would be willing to let her use his "employee discount" or something of that nature to keep the price at what it was. We ended up turning to another company that didn't use such questionable tactics.
N.A.H. on 2011-12-22:
I was actually the sales rep on this job. I first want to say that this was an extremely nice and respectable customer of mine and I am disappointed in the outcome of this situation.
I did nothing intentionally to deceive this customer. As far as the financing situation, the only finance company I had ever used with this company was with GE. The finance plan that I quoted was based on GE financing. It turned out the customer wasn't approved through GE. My company then tells me that they were approved through another lender(Wells Fargo) and for me to get new paperwork signed. I did that assuming that all the terms were the same. My company told me no different. It turns out there was a difference in the 2 plans. When I found out this info weeks later, I was upset with my company for not explaining this to me. I demanded that they make it right because I really respected this customer. I was told later by manager that he did in fact take care of the difference in financing terms but apparently that wasn't true and that is dissapointing.
I am no longer with this company due to a number of reasons. One of the biggest reasons is that a lot of what I was trained to tell customers was in fact not the truth. This company is asking their sales reps to basically deceive the customers and say anything in order to get the sale. Unfortunately, I was also deceived.
Jay on 2014-01-14:
Thanks for being honest NAH.
This is a very good quality.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Avoid This Company!!!!
Posted by on
Rating: 1/51
MIDDLETOWN, PENNSYLVANIA -- Two young girls came to my door one day and offered a free estimate on window replacement. Since I was planning to replace my windows in the near future, I gave them my information and agreed to get a quote. Someone called to set up an appointment, but I realized the day before the scheduled appointment that I would not be available, so I called to cancel. They showed up anyway, claiming that nobody informed them, and I had to practically slam the door on them to get them to leave. I could tell that if I rescheduled, I was going to be in for an endless high pressure sales pitch instead of the simple quote that I was looking for, so when they called again I told them that I found someone else to do the job and was no longer interested. That was 5 months ago and they're still calling me. After repeatedly telling them that I'm not interested, I got a call from "corporate headquarters" profusely apologizing for missing an appointment that I never made and offering me all sorts of special discounts. I again explained that I was not interested and was tired of the calls. I was told that they wouldn't be calling again.

A week later I got another call. I finally lost my cool and told the person that I would never ever consider using Erie Construction for anything because they had been calling me for months after I made it clear that I wasn't interested. That was a couple weeks ago. Guess what? Today they called again. I was telling my neighbor about this and it turns out that he got a quote himself. He said he practically had to kick the salesman out of his house. This is a pushy, high pressure sales outfit that doesn't seem to understand the word no. I would be very very wary of getting involved with them in any way. you may find it difficult to get rid of them.
     
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Would NEVER hire this company!
Posted by on
Rating: 1/51
ROCHESTER, NEW YORK -- A salesman came to the door wanting my husband to make an appointment about getting a new roof he said they had an opening Tuesday and my husband told him he would check with me and let him know to which the salesman replied what plans works you have on a Tuesday. They called and we scheduled for Friday at 7pm the representative went out in the dark to measure, went in our attic informed us it was full of mold and proceeded to tell us while tearing up about his friend that moved in my his girlfriend had died from mold which our daughter heard and flipped out about after he left. He gave us his presentation and after over 2 hours here comes the bottom line first informing us that even though the estimate sheet says contact is not a contract ( yeah right) the price $21,000 then asked if we would be paying cash to which I replied looking at my husband absolutely I will take myself outside to the tree in the back and pick it off! Then he proceeds to give us a monthly payment of $841.00 & asks how does that sound? Really how do you think it sounds!!! We finally heard enough and he was expecting us to sign veggie he left finally told him that wasn't going to happen he said price is good for 30 days and then gave us a lower price of $19,600 good for 14 days. We had made our mind up after he left that there was no way we would ever hire a company that is so aggressive and that takes advantage of people who know little about the construction business! I wish I would have read the comments before scheduling an appointment could have saved us a lot of time!
     
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Pete on 2014-03-03:
You can buy kits to test for mold at a hardware store. They are not expensive and for peace of mind you might buy one and test your attic. Also, if mold is found then you have to determine if it 'good' or 'bad'. Good thing you kicked him out. If your roof needs repairing or replaced check with local contractors rather than someone who just stopped by.
toni.gillette103 on 2014-03-05:
Thank you! We decided to call local contractors who are reputable and see if they said the sane thing but thanks for the info will definitely check it out. :)
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No Respect for Women
Posted by on
Rating: 1/51
ROCHESTER, NEW YORK -- Door to door guy came, made appt, they had to cancel because their roofing contractor was unavailable, so we had to make a new appt. Was told on the phone by a sales girl, that she couldn't make the appt, unless my husband was home for this free quote. Responded by saying you got lucky the first time, for the quote why does he need to be here? No answer from her. Then I just got a call back from a sales representative told him I don't want anything from them because of the way I was treated and that it wasn't the 1800 hundreds anymore and women know a thing or two about home improvements, so he hangs up on me, no thanks, have a good day nothing, what a joke this company is.
     
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SteveWiginowski on 2012-10-18:
I've had a few door to door salespeople come to my house before and they generally want to talk to both the husband and wife. So I couldn't have a person come to pitch something without my wife being there and vice versa.
unhappy999 on 2012-10-18:
Its because they want you to sign up for the work right away before you have time to think about it or get other estimates. Usually, if both people aren't there, the other person isn't going to sign a deal for a big project. They know that, so they want both of you there. Most construction companies work like this.
trmn8r on 2012-10-19:
I interpret this much differently - not disrespect for you as a woman, but wanting you both present so you can commit to the job.
Mdc79 on 2013-07-05:
They just rang my door bell and I told them not interested, he still tried to sell me their snake oil windows and roof. Ghost thing my dog scared the crap out of him
Nathan on 2014-04-16:
Your husband needs to be there because reps make a trip using their own gas and usually the spouse has questions go unanswered about the product. Thus, your husband knows nothing about the appt and would not allow someone to come over without knowing about it and then the rep just wasted his money. It has nothing to do with your gender
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Pushing, Insulting Salesman
Posted by on
MICHIGAN -- I just closed the door on an Erie Construction "marketing person" who didn't carry a business card. He tried to hard sell a free estimate to me. He told me that I could only get my free estimate if I signed up today. When I told him I would research Erie Construction and get back with him, he became upset and arrogant. He said that I could research all day if I wanted I still wouldn't get the free estimate later. I told that was fine and told him to go when he became openly angry. I ended up closing the door in his face while he was insulting me. I don't appreciate the behavior, being insulting in my own home, or being made to act rudely myself. I haven't found any good/reliable reviews of this company.

He didn't leave any information with me. I can only say he said was based in Lansing, MI.
     
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madconsumer on 2011-05-18:
make sure to contact the main office and verify if anyone was in your neighborhood going door to door. it has been reported before that sometimes these people are casing your house for a later breakin. if the main office denies them, call and make a police report.
Anonymous on 2011-05-18:
That was a lame pitch about only getting a free estimate if you signed up then and there. Every window company I have ever heard of gives free estimates. What a slimeball.
Whiteduck on 2011-05-19:
Sounds like you dodged a bullet. Would you like to be stuck in a contract with a company whose employees act this way? Imagine how bad they are AFTER they get your money..
trmn8r on 2011-05-19:
GREAAAT REVIEW! The TOS prevents describing this salesperson honestly, but you did exactly the right thing.

To think he probably does that all day long. Gives me shivers.
Lu Mira on 2011-05-27:
I just had a similarly unfavorable experience just yesterday (05/26/2011) with a couple of guys from Erie Construction. I'm considering having windows and doors on the breezeway upgraded. They were an hour late for an appointment but they came from out of town.

But what didn't go over well with me in the encounter was their pushy insistence that I purchase their service, at the end of their presentation, without hearing from other home construction companies in the area and fully researching Erie. I call this my due diligence part when entering into any sort of contract.

The pair basically tried to get me to sign up right then and there and appeared upset when I refused. For the record, the price for the entire project--$5800 for 4 windws and 2 doors, medium-rated for energy efficiency--seemed in line with what I can be expected to spend.

But then they offered a sort of off-script deal for the same originally quoted price but with better-rated materials. And finally they offered an unsolicited discount of $800 off the base price just to get the sale. I said no. I'm wary about deals that sound under-the-table and maybe too good to be true. I'm uneasy about springing for surprisingly favorable terms that deviate from standard pitch. No one gets a free lunch, right?

The two guys didn't make a good impression. I would have been really interested in knowing more about the quality of their finished work. That may not happen.

Disgruntled worker on 2012-06-29:
In the workers defense they are forced very hard to meet a quota of appointments or lose there job. Have you looked for a job in Michigan lately? The company is down right awful, but however bad you think the customers have it, the marketing team has it worse. They get minimum wage to walk around for miles throughout there 9 hour day and have doors repeated slammed in there face because of things there company has done to customers in the past. then the commission they are told they get is NEVER ONCE on any pay check when they finally get a sale. They also work close to fifty hours a week and get paid for 38 at the max because they don't have time cards for the employees because that they are on the road so much. is it a scam? I promise the customers don't go through nearly as much as the employees, but until the economy gets better we have no choice. I had been investigating how this is legal all night with no luck against this multi billion dollar company
Cn on 2013-12-28:
Suspicious group of people from this company were in our neighborhood at night traveling on foot without vehicles. When confronted by concerned neighborhood residents they became rude, aggressive and refused to show permits or identification...8 people piled into an old beat up minivan without of state plates. Police were called and they handled the situation immediately. We have had several break-ins in our neighborhood recently, with one neighbor having their car stolen by two men that claimed to be working for another door-to-door sales company, so better safe than sorry.
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Erie has pushy scam salesmen
Posted by on
A young guy knocked on my door and asked if I was interested in a quote for a new roof. I told him no and he gave me a sob story about he was going to lose his job if he didn't book appointments and I could just book and tell them no at the door and they would not come in. Feeling sorry for the guy I did. The next day a guy came and I told him I wasn't interested. He said he already looked at the roof and could give me an estimate in under 30 min. I said OK to the estimate. He came in looked and my attic and said I didn't need a roof (after he ust told me I did from the outside) but I needed insulation. Their "great product was over ten times more expensive than Home Depot sells a comparable (same energy dept rated) product for. The salesmen was pushy and would not leave. I told him I wasn't interested in the insulation. He kept sitting down after I told him many times I wasn't interested. Their price of $5100 came down to $2900 when I kept telling him no. I finally told him I had to leave and he got real nasty with me. He was telling me I wasted his time and money for coming out. I told him about the door to door guy and he told me I was lying. After almost two hours of telling me how nce my house was and telling me he liked different things around my house he began telling me that my improvements were cheap and I wasted my money. I told him I would never buy anything thing from him and demanded that he leave. As he walked out the door he continued to insult me and my home and called me a cheap skate because I wouldn't buy his overpriced insulation. This company makes me sick. I read the reviews the day after he left and if you look around the internet all you find is upset customers. The only place you find a good review is on Erie's website, which they tell you they will give you $250 off if you write 2 testimonials. 1 for them and 1 for the dept of energy. Stay away from them and don't give in to their pushy tactics. Don't even let them in!
     
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Slimjim on 2010-01-21:
Great review. It's one thing to be a bit pushy, as laid back sales people won't close much on cold calls like these, but this is far beyond acceptable. To come to your house, be difficult to get out, and then becoming insulting, no way. All while on the way out so you couldn't get the police over in time for trespassing. File a complaint with your local BBB and maybe even see if a local news agency has an interest. Local tradesmen rely on credibility, and this place needs to get exposed a bit.
Anonymous on 2010-01-21:
Assuming that the OP is a female because a real man would have thrown this jerk out on his ear the moment that he got testy.
Years ago I had a guy over trying to dump some overpriced burglar alarm system on me. To this day I wish I had decked him! (VH)
Rick Milton on 2013-12-16:
I am reading some of these complaints, and I have to add mine. I wish I researched this company before I allowed a very disturbed young men into my home. I am very concerned that this company knows where I live now. I needed to get a simple estimate on some damage occurring on my roof. I spoke with what I thought was a very nice women from Erie Construction. She said she would have represrntative from Erie Construction come out to my house next day. I explained that the damage has been there for some time and there was no need to rush. She insisted that he come at 5:00pm next day. He would just be by quick to take a look. 5:50pm next day, this very raggy looking two men approach my house. Tim and I forget the other mans name. They came right into my open door and were telling me where I needed to sit in my own home?? I quickly took control, asked "why are the two of you in my house?" The damage is on my roof, it is not leaking, I just do not want the shingles to coming loose." They both went out, looked at the roof, no where even close to where it was damaged and stated "you need you new roof asap" I said I don't want a new roof. This one needs to last a few more years until I retire, sell the property and move south. I asked them if they could get their ladder and really examine what I called them out here to do. They replied, we don't have a ladder we are salesguys. WHAT???? How the hell can you stand there with a straight face and tell me I need a roof, without getting up and examining to old one. That would be like putting a cast on your leg without an x-ray. I knew right then I had to get these two away from home immediately. They had no badges or identification stating they were from Erie, or any company at all. All I know is they were in my house and now know where I live. What kind of roofing company would send two men to your house with ladders, no identification to give you an esitmate on repairs. I took down there lincense plate and have since notified my friend in the sheriffs department. Sorry I went on for so long. I just wanted to explain the damgers surrounding this company. Erie Construction is not a construction company. There motives are still unclear to me. I am in fear I have not seen the last of this. I am forgoing my x-mas holiday trip south to keep watchon my property.
Concerned neighbor on 2013-12-28:
Suspicious group of people from this company were in our neighborhood at night traveling on foot without vehicles. When confronted by concerned neighborhood residents they became rude, aggressive and refused to show permits or identification...8 people piled into an old beat up minivan without of state plates. Police were called and they handled the situation immediately.
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