ROCHESTER, NEW YORK -- Well, I've read all the previous posts. Mostly bad about this company. I also took the time to read some other reviews before these people came to my house. First the salesperson acted like he was afraid to come into my house. When he did he stood in the doorway and talked to us for about 10 minutes. Then he asks us what we want done. We say windows, okay now he has to go to his car and get his tape measure. Before he does that he has to chat for 10 minutes about the cars we drive and some other nonrelevant stuff. Mmm. Where are we going with this?
Okay, so he gets the tape measure and proceeds to measure the windows. As I stand next to him I think I smell alcohol. Okay, he goes to measure the window in another room with my husband. Now he has to use the bathroom. Strange or is it just me. Well now my husband tells me he also smell alcohol on him.
So he is back from the bathroom. We sit down (finally) to talk numbers. First though he makes small talk about the usual (how long have you lived here, where do you work etc.) Then he goes on and on about how Erie makes all their own stuff, they don't use subcontractors etc. Well long story short. The guy could not stay on task. He was all over the place.
Oh yes, I did ask him if he had been drinking. He said no, but then apologized. Why would you apologize if you didn't do anything wrong? The quote he eventually gave us for 6 windows was $7900. Don't think so. I don't get a good feeling about this company and after the pitiful presentation I would never do business with them.
Phyllis, thank you for your comments. Though it's disheartening to know the presentation you received fell short of expectations, we can assure you that Erie Construction is an alcohol and drug free corporation and no member of our sales team would attempt to speak to a potential customer under the influence. We will be sure to investigate further on our end to solidify our policies. Please feel free to contact our Rochester office at 585-272-0070 if there is anything at all that we can assist you with.
ST. LOUIS, MISSOURI -- My father-in-law saw their advertisement on TV & he called the number. Within a couple of days two sale representatives came to look at his house and evaluate it. The sales reps were very nice and knowledgeable. They gave Dad the estimate and it was a little higher than he had planned. But when they found out that he had served in the Arm Forces and was a WWII vet that offered him a small discount that satisfied him.
They told us that someone would call the next week and they would be here within the next week to put the new roof on. It actually took about 3 weeks but that was faster than anyone else we had inquired with. My father-in-law was very happy. They did a very nice job, finished it that day and had it all cleaned up by 4 pm.
Mary, Thank you for choosing Erie Construction. It's excellent to know how pleased your father-in-law is with his new roof, and we appreciate you taking the time to share such great feedback. Please keep us in mind for any future home improvement needs.
RED LION, PENNSYLVANIA -- The salesperson who came out spent over 3 HOURS!!! If he had stayed on track and not told me his life story and his Sunday morning routine with his kids (ugh!), it would/should have taken about 45 minutes. When it came to the price, he presented an astronomical figure of $67,000. But wait... "We can do it for $45,000+/-, but wait, how about if you sign today, we can do it for $35,000."
WHAT??? And, for the life of me, he wouldn't stop pushing when we told him THREE times that we don't make decisions like this without discussing further and sleeping on it. Wasn't good enough - he made me tell him point blank that he needed to respect what we were saying and he wasn't getting an answer that day.
The next week, I received a phone call from someone in their office who said they wanted to come out and give us a better price. WHAT??? I told them they needed to email me their drop-dead price and that this pricing game is shady. He said he'd need to run it by his supervisor.
Next week, another phone call from a different person in their office offering the same thing - a better price. My response was the same - "Give it to me in writing, and in no uncertain terms will you be back at my home." Have we received anything... um... no. I feel badly for whomever has taken them up on their original offers - they overpaid by at least 30%. Shady, shady dealings.
HARRISBURG, PENNSYLVANIA -- A representative from Erie Construction Co. came to my house conducting a survey on home improvements. I told the person that my roof and the shingles needed to be replaced at some time because they had been on for at least 23 years. I told her that she could set up a time and date for someone to look at the house.
A spokesman for the company called me days later and two gentleman came and looked at the roof and even in the attic, and stated I needed repair work done on the roof, and advised that some of my shingles had blown away, and water was coming in my attic. We sat down and they showed me the product that they had, and I agreed to have it done. The repair work was done in one day and I'm completely satisfied.
Michael, Thank you for the five star rating! We pride ourselves in providing prompt and professional service, and are delighted to know how impressed you were with our work. It was a pleasure serving you, and we hope for the chance to do so again in the future.
DAYTON, OHIO -- Older gentleman mid-forties, I was getting a simple estimate for windows and it just seems like he was very speedy and shook whole demonstrating. I was leery and didn't trust him one bit. After I wouldn't buy, he got an attitude and stormed out. He always asked to use bathroom and 20 minutes later he came out bloodshot eyes. I instantly was done and will never do business with that company.
My son died from overdose and I saw the same look in that gentlemen's eyes. Poor sales company. I mean, are these guys drug tested and have background checks done? I feel like I have to watch even closer with my home and I didn't count my prescription the pills I had in the bathroom, so I hope they were not taken. Buyers beware!
TOLEDO, 43606, OHIO -- After spending triple of what a regular shingle roof would have cost, I am really sorry I bought this roof system. I wanted the best, a metal roof that looked like shingles with a 50 year guarantee. Boy was I taken. My roof cost 2 to 3 times more than a regular roof and looked great for about the first 5 years, then I started noticing black streaks on the roof. Now after 8 years on the house, the roof looks like it needs replacing with all the mold and mildew.
When I called Erie about it, I was told to go one the roof with a sprayer filled with bleach and Simple Green and spray it on the mildew. The reason I spent so much to get this roof is so I never would have to get on it again. Do they really think a 65 year old man should stand on a metal roof with mildew and spray soap on it? If this is how they stand behind their product, I would not purchase this roof again.
HARRISBURG, PENNSYLVANIA -- I had 5 windows replaced and I was very pleased with the installation. The three guys who did the work were very careful and did a great job. They cleaned up after the job was done, even hung my blinds back up for me and wanted to put my knick-knacks back up on my shelf so I won't have to get my ladder to do the job. So far I am very pleased with the windows. They are like the windows they showed me when the salesman came to the house. By the way the salesmen were very respectful and knowledgeable, explaining all the things I needed to know to make a decision. I would buy windows from them again.
TOLEDO, OHIO -- Erie Construction replaced all of the 50 year old windows in our home. The installer did an excellent job, and had all of the windows in in one day. He just had to come back to finish some of the outside trim work the following day. We replaced a large picture window with three double hung windows on the front of the house and they look just beautiful. There was a little problem with them not locking correctly, but the installer had a technician come out to tweak them and now they are working perfectly.
Everyone who came to our home was very pleasant to deal with. I would recommend Erie Construction for windows. Now our home is much warmer and we don't have moisture or ice on the inside of windows anymore. Very happy!
Jesse, thank you for taking the time to share such wonderful feedback about your experience with Erie Construction! From start to finish, it was a pleasure keeping your window replacement pain- free, and we truly appreciate your generous recommendation. Please give us a call if you need anything.
DAYTON, OHIO -- We contacted Erie Construction about information concerning a new steel roof. They promptly made an appointment and during the meeting gave knowledgeable, concise and full disclosure on all requirements. When the time came for the financing for the new roof, they got all the information and promptly went to the different banks to get the best rates for us. We were kept abreast of all the circumstances and how things were coming along. When the financing was taken care of (at a great rate by the way, they didn't stop looking until they found the best) they very quickly made the appointment to come and install the new roof.
They had an amazing team come and install the roof. They were polite, efficient and clean. Overall this was an impeccable experience from the salesman to financing to the installation. I would highly recommend Erie Construction to anyone with home improvement needs. They are a superb company that has worked hard for their great reputation. Pick Erie Construction for any home needs! Also ask them about the steel roof. It has an amazing warranty, is quiet, warmer and looks great from the street.
MT. PLEASANT, MICHIGAN -- I had all my windows replaced with double-hung (except two sliders in the living room). Because it is winter and rather cold, I expected the temperature in my house to drop significantly, but it only lost three degrees. Work was started promptly at 8 am.
The workers started in the living room with the largest windows, quickly cut them out and inserted the replacements. They moved from room to room and were finished shortly after 1. The interior was protected during the work and cleaned after. The exterior was also tidied nicely. I only found a couple of less than one inch pieces of wood on my driveway and one small piece of white material on the snow. Needless to say, I was pleased.
While I have not been opening and closing the windows due to the weather, I am pleased with the look and expect to be pleased with the ease of cleaning and the fact that I will never need to paint inside or out. The attic insulation was completed several weeks ago, and while I did not go into the attic to see it, I did see pictures the workmen took. I have not received a heating bill since the work was completed, but I am hoping to see a reduction.