We had so many issues with Erie. In January 2014, we had ERIE replace our downstairs windows. We had no problems. We decided to use them to do our attic windows and were told we would be getting a discount for being return customers. They missed the next 4 appointments to meet with us.
On May 4 2015, we worked with Dave to order 3 new windows for our attic along with new rain gutters and soffit venting. We told Dave we would be paying cash for the project to be completed; since we were in the process of a home refinance, we did not want to have our credit run. He told us we were required to provide credit related information, due to reporting requirements for the company. ERIE ran our credit and after explaining this to our mortgage company, they requested we get a letter from ERIE showing we were not opening a line of credit with them. It took multiple phone calls after we were promised this letter until we received it.
When we placed our order, we informed Dave we needed this project completed before mid-July when one owner would be leaving for a month. When the man came for the second measure, he informed us that our windows would not work without structural changes, requiring permitting and a significantly higher price change. On June 12, 2015, Dave came back to our house where we decided on a different size window for the attic that would not require structural changes. We again reiterated that we wanted this completed before the trip in July.
After this event, we had no contact from ERIE on the status of our windows and no call to schedule an install. Multiple phone calls went unanswered and several messages were not returned. Eventually, they tried to schedule the installation for two days before the trip. It was decided we would call after the trip to schedule the install.
Post trip, we called three weeks ahead of time to schedule the install. We called again a week ahead of time to confirm. Erie did not show up on the date confirmed to do the work. We called multiple times to several people with phone calls going unanswered and messages not returned. We eventually called the office. We were informed that our project was not scheduled until the next day, not the date agreed upon. We had requested that the gutter work be done the same day as the windows. The office informed us that the gutter/vent installer had not been scheduled at all.
We decided to have the window installer still come the next day as we were available. One man shows up. He only had two windows with him and showed us that his instructions were to remove 3 windows and install 2. He was unaware that the window openings were to be made larger nor was he aware that this was an attic installation. He alone couldn't do the installation and he didn't have the proper equipment. Later that day, the man who does the gutter installation, called us to schedule a time on Saturday to install gutters. We explained to him that were not available and that we needed to reschedule everything.
On October 20, we called Rich and left a voicemail. Immediately following, we called the office and spoke to Sarah. She transferred us to Dave, who told us we needed to be speaking to Mike "the install manager" since Rich was frequently in the field and couldn't answer or have access to schedules. We do not have a number for Mike nor have we ever been told that he is who we should speak to about scheduling; we've always done it through Rich. Sarah said she would have Mike call us when he was free to do the scheduling.
I emailed Aaron the Regional Sales Manager. His solution was to cancel the project, as he was sure the company had lost our faith at this point. To this, Mike the install manager responded (unaware he was responding to us also), that we were the ones who had been unreachable, hadn't responded to his messages and that we did only order 2 windows. I offered to send the order sheet stating we had ordered three windows as well as our phone records showing our phone calls to them; no response to this was received.
BLOOMFIELD, MISSOURI -- A sales person from Erie Construction came to my door and offered me a free quote on my roof. I am in need of roof repair so I was interested. I made an appointment for that Saturday in the afternoon. The Saturday came and I spent my whole afternoon sitting at home waiting for them to show and they didn't. They called again the next Friday and apologized and asked if I would still like a free quote. I told them that I wasn't interested anymore because of their unreliability.
After a month or two they called again. Since I was still needing a roof repair, I allowed them to set up an appointment for the next day after I got off of work. I rushed home so I wouldn't miss them and lo and behold they didn't show and there was no call telling me they wouldn't make it. I just received a call from customer service. He asked me how I was doing and I told him I was doing well and then he hung up. This company has wasted a lot of my time and were not very helpful. Every time I call this business it goes to voicemail and says they do not check this voicemail. Don't do business with this company!
TOLEDO, 43606, OHIO -- After spending triple of what a regular shingle roof would have cost, I am really sorry I bought this roof system. I wanted the best, a metal roof that looked like shingles with a 50 year guarantee. Boy was I taken. My roof cost 2 to 3 times more than a regular roof and looked great for about the first 5 years, then I started noticing black streaks on the roof. Now after 8 years on the house, the roof looks like it needs replacing with all the mold and mildew.
When I called Erie about it, I was told to go one the roof with a sprayer filled with bleach and Simple Green and spray it on the mildew. The reason I spent so much to get this roof is so I never would have to get on it again. Do they really think a 65 year old man should stand on a metal roof with mildew and spray soap on it? If this is how they stand behind their product, I would not purchase this roof again.
MARYSVILLE, PENNSYLVANIA -- I needed windows, so we wanted to see how much they would cost. I order 14 windows and a sliding glass door. Salesmen were very polite and pushy (but they are salesmen just doing their job). They just came at the right time! Some of the large windows, we took their word, as they did not have pictures of the widows. I did like the new window in my dining room, but the window in the rec. room is not what I thought it would be. I was hoping for security locks like the rest of the windows. But it is what it is and the installation was just two days.
The kitchen window was the wrong measurements. So they had to order another and come back and install it. The guys who put the windows in were very polite and very quick, removing old windows and replacing new ones. Hopefully they buy some new outfits for their future jobs. They still did a great job!!
TOLEDO, OHIO -- Erie installed windows and gutters on my home and all the trim as well. I was shocked that they got 8 windows and gutters all installed in 1 day. They did have to return the second day to finish a few pieces of trim and do some additional cleanup for an hour or so. I am very happy with the job they did and will probably use them to get a few more windows in a few months.
MICHIGAN -- So, it is 8pm on a Thursday night and I'd just put my (very sick) kid to bed. I just sit down to start watching the recent episode of Outlander and then, "DING DONG!!!!" OMG! When your sad, tired kid JUST went to bed and you're like "WHEW!" because it has been a long day the last thing you want to hear at 8pm is "DING DONG!!!" I look through the stained glass and see a human figure barely visible because it is getting dark out, a human figure that is suddenly a very real and very PRESENT bane of my existence.
I mutter obscenities under my breath, stalk to the foyer and wrench at the door open because all the moisture has made my beloved door swell and behave in an unwanted fashion. Regardless, my intense DISMAY over my present situation overrides everything and I rip the door open, AFTER fumbling with the ** up lock, the sort of things you people fix I believe. There before me stands a weird little man wearing a dark green nylon something or other and khaki pants holding a bunch of papers and some other **. He yammers something and I say, "I just put my kid to bed..." and he says, "... I'll talk quietly".
Now, first I want to be very clear; had I not just put my kid to bed (and she weren't present because even though I engage in some behaviors doesn't mean I want her to) I'd of went OFF. You'll talk quieter? Oh, well, you know what else would make you talk quieter? If you were talking in the STREET to my MAILBOX and shoving one of your FLIERS INTO IT. Or are you hard of HEARING? My statement required no REMEDY on your part that didn't involved you REMOVING YOURSELF FROM MY PORCH.
But... I had just put my kid to bed so my brain scrambled for an 'adult' solution. I did nothing. I THOUGHT about LOTS of things but my kiddo had just been put to bed after a long day so I let you babble for a minute. You yammered on about a bathroom job you'd done around the corner, my internal laughing was making it hard for me to focus. You seemed to know when my house was built.
Well, GOODY FOR YOU, SMARTY PANTS. You liked my windows, TERRIFIC! "Your windows look pretty new! Did you put them in in the last four years or so?!" I laughed, and said something about having no idea when the windows were put in, not because I don't know, because I don't care. "Because of the age of your house, there must be projects you're interested in doing!" Nope! Not a one, you self-involved, narcissistic, assumptive little man! Even if I did, "...I have someone to do it." (Which is exactly what I told you, again, laughing.)
I finally cut you off and said, trying not to laugh, "Man, I really have to go..." and you finally hobbled your little self of my porch. I watched you walk away. I immediately wished I'd grabbed one of your stupid fliers because it probably had your stupid name on it. I actually have jobs I want done and plan on doing in the near future, a couple of them require me to hire someone, someone that does the same sort of work your company does. But know this; I'd burn my house to the ground with all the kitten and puppies of the world mewing and yelping inside before I'd let anyone involved with you touch my house.
I'm typing this here because I couldn't say what I wanted to say because I had just put my kid to bed! Furthermore, there was a moment where it flashed through my head that maybe I should be worried about you - and I did make a conscious note as to where a weapon was. You ought to be careful running around after dark, showing up unannounced, over staying your welcome, ringing door bells and bothering people - some people work in or with law enforcement and we take precautions, especially when it comes to our families. Some people are just jumpy. Some people consider a lot of different scenarios and plan accordingly.
You made me a little nervous after it was clear I wanted you to leave... and you didn't. I'm still thinking about it and wished I'd seen your vehicle or gotten literature. I'm also annoyed I have to start considering a NO SOLICITING SIGN. PERHAPS YOU'D LIKE TO OVER-CHARGE ME TO INSTALL IT. Stay away from people with your heavy-handed sales pitches and creepy ** behavior. Your lucky my kid was in bed, her presence forcing me to behave like a grown up, rather than me going off on you and possibly hitting you in the face with a golf club because it is obvious you have a problem with boundaries and don't know when to SHUT UP.
ROCHESTER, NEW YORK -- Well, I've read all the previous posts. Mostly bad about this company. I also took the time to read some other reviews before these people came to my house. First the salesperson acted like he was afraid to come into my house. When he did he stood in the doorway and talked to us for about 10 minutes. Then he asks us what we want done. We say windows, okay now he has to go to his car and get his tape measure. Before he does that he has to chat for 10 minutes about the cars we drive and some other nonrelevant stuff. Mmm. Where are we going with this?
Okay, so he gets the tape measure and proceeds to measure the windows. As I stand next to him I think I smell alcohol. Okay, he goes to measure the window in another room with my husband. Now he has to use the bathroom. Strange or is it just me. Well now my husband tells me he also smell alcohol on him.
So he is back from the bathroom. We sit down (finally) to talk numbers. First though he makes small talk about the usual (how long have you lived here, where do you work etc.) Then he goes on and on about how Erie makes all their own stuff, they don't use subcontractors etc. Well long story short. The guy could not stay on task. He was all over the place.
Oh yes, I did ask him if he had been drinking. He said no, but then apologized. Why would you apologize if you didn't do anything wrong? The quote he eventually gave us for 6 windows was $7900. Don't think so. I don't get a good feeling about this company and after the pitiful presentation I would never do business with them.
Phyllis, thank you for your comments. Though it's disheartening to know the presentation you received fell short of expectations, we can assure you that Erie Construction is an alcohol and drug free corporation and no member of our sales team would attempt to speak to a potential customer under the influence. We will be sure to investigate further on our end to solidify our policies. Please feel free to contact our Rochester office at 585-272-0070 if there is anything at all that we can assist you with.
TOLEDO, OHIO -- My husband decided to look into a metal roof for our home. The sales person who came out was nothing short of deceitful and talked a good talk. Our experience was horrible to say the least. He promised everything and the job was a disaster from the start. First, the crew that we were promised was not the actual crew our sales person told us that we would get. It was a local sub-contractor who started the job in the rain, left a mess around our home for two days with a covering on the roof that he told my husband would keep any rain/water out until his crew could return and continue the job.
Well, it poured for two straight days and you can imagine what happened. We had water damage to both of our attics. Puddles of water everywhere, on our boxes that we stored in the attic, water stains on the rafters and floor. My husband called our sales person and was told that the sub-contractor and crew were on another job. Unbelievable! Calls were made over and over to our sales person and completely ignored. I emailed him - no response. I then called the company directly and was referred to the Customer Service person who said she never seen the email I sent.
I then realized that the email sent was intercepted by our sales person and never shared with the Customer Service person or at least that is what I was told. At this point, we were so disgusted with this sales person. Here we have water damage in our attic, dealing with a dishonest sales person and a crew that damaged our siding, sidewalk and worked in the dark and expected us to look at the finished job in the dark. When we finally got in touch with the company again to complain of all the problems, they send someone out when we were not home.
The company representative did finally come out with the sub-contractor and would not fix/pay for the damage to our sidewalk, offered to pay my husband per hour to clean our own attic from the water damage. My husband was so disgusted at that point, that he signed off on the job. They didn't even wait for me to get home so I could go over the damage and inspect what they claimed they corrected. We are now dealing with large amounts of ice hanging from our metal roof that again our sales person said would not happen.
Prior to this, we used heating cables that we can no longer put on due to the metal and roof warranty. We were promised all these things by our sales person, but when it came down to the actual job being done on our roof, it was a complete mess from day one. We are writing this to warn other potential customers of the sales scam.
ROCHESTER, PENNSYLVANIA -- I have been shopping for a new roof. A friend of mine told me about Erie Construction and gave me the phone number. I called number, they set up a appointment for me the next day at 1 pm. They told me I would get a call to be sure I was home. I missed the call so I called back, was told salesman went to another appointment and was told that he could be there around 3pm. He showed up right around 3 pm.
Salesman name is **, came in a modest car, was very neat and polite. He measured the house, 14 square feet and showed me my options and discussed prices. The price was around 13k. I signed contract, thought the price was high but this is a metal roof. That made me wonder. I called ** next day and cancelled my contract. The reason why was because of installation problems. I told ** I didn't want a roof that leaked because of bad installation from sub contractors who didn't know what they were doing. ** assured me he would give me names of contractors so I could check them out.
** realized he wasn't going to talk me out of cancelling. He was not pushy at all, very professional and cancelled contract. I told him I was still thinking about using Erie. He said "give me a call" when I make my mind up. From local contractors I have estimates in the 6500 range to do my house. So all I have to say is if you are looking for a Porsche don't expect to pay for a Kia price. I have no pictures but if I did I am sure they would look great. The price is double for a metal roof but the material is twice as good. Haven't made my mind up but I'll let you know if I get a metal roof it will be from Erie.
RED LION, PENNSYLVANIA -- The salesperson who came out spent over 3 HOURS!!! If he had stayed on track and not told me his life story and his Sunday morning routine with his kids (ugh!), it would/should have taken about 45 minutes. When it came to the price, he presented an astronomical figure of $67,000. But wait... "We can do it for $45,000+/-, but wait, how about if you sign today, we can do it for $35,000."
WHAT??? And, for the life of me, he wouldn't stop pushing when we told him THREE times that we don't make decisions like this without discussing further and sleeping on it. Wasn't good enough - he made me tell him point blank that he needed to respect what we were saying and he wasn't getting an answer that day.
The next week, I received a phone call from someone in their office who said they wanted to come out and give us a better price. WHAT??? I told them they needed to email me their drop-dead price and that this pricing game is shady. He said he'd need to run it by his supervisor.
Next week, another phone call from a different person in their office offering the same thing - a better price. My response was the same - "Give it to me in writing, and in no uncertain terms will you be back at my home." Have we received anything... um... no. I feel badly for whomever has taken them up on their original offers - they overpaid by at least 30%. Shady, shady dealings.