We had so many issues with Erie. In January 2014, we had ERIE replace our downstairs windows. We had no problems. We decided to use them to do our attic windows and were told we would be getting a discount for being return customers. They missed the next 4 appointments to meet with us.
On May 4 2015, we worked with Dave to order 3 new windows for our attic along with new rain gutters and soffit venting. We told Dave we would be paying cash for the project to be completed; since we were in the process of a home refinance, we did not want to have our credit run. He told us we were required to provide credit related information, due to reporting requirements for the company. ERIE ran our credit and after explaining this to our mortgage company, they requested we get a letter from ERIE showing we were not opening a line of credit with them. It took multiple phone calls after we were promised this letter until we received it.
When we placed our order, we informed Dave we needed this project completed before mid-July when one owner would be leaving for a month. When the man came for the second measure, he informed us that our windows would not work without structural changes, requiring permitting and a significantly higher price change. On June 12, 2015, Dave came back to our house where we decided on a different size window for the attic that would not require structural changes. We again reiterated that we wanted this completed before the trip in July.
After this event, we had no contact from ERIE on the status of our windows and no call to schedule an install. Multiple phone calls went unanswered and several messages were not returned. Eventually, they tried to schedule the installation for two days before the trip. It was decided we would call after the trip to schedule the install.
Post trip, we called three weeks ahead of time to schedule the install. We called again a week ahead of time to confirm. Erie did not show up on the date confirmed to do the work. We called multiple times to several people with phone calls going unanswered and messages not returned. We eventually called the office. We were informed that our project was not scheduled until the next day, not the date agreed upon. We had requested that the gutter work be done the same day as the windows. The office informed us that the gutter/vent installer had not been scheduled at all.
We decided to have the window installer still come the next day as we were available. One man shows up. He only had two windows with him and showed us that his instructions were to remove 3 windows and install 2. He was unaware that the window openings were to be made larger nor was he aware that this was an attic installation. He alone couldn't do the installation and he didn't have the proper equipment. Later that day, the man who does the gutter installation, called us to schedule a time on Saturday to install gutters. We explained to him that were not available and that we needed to reschedule everything.
On October 20, we called Rich and left a voicemail. Immediately following, we called the office and spoke to Sarah. She transferred us to Dave, who told us we needed to be speaking to Mike "the install manager" since Rich was frequently in the field and couldn't answer or have access to schedules. We do not have a number for Mike nor have we ever been told that he is who we should speak to about scheduling; we've always done it through Rich. Sarah said she would have Mike call us when he was free to do the scheduling.
I emailed Aaron the Regional Sales Manager. His solution was to cancel the project, as he was sure the company had lost our faith at this point. To this, Mike the install manager responded (unaware he was responding to us also), that we were the ones who had been unreachable, hadn't responded to his messages and that we did only order 2 windows. I offered to send the order sheet stating we had ordered three windows as well as our phone records showing our phone calls to them; no response to this was received.
ROCHESTER, NEW YORK -- Well, I've read all the previous posts. Mostly bad about this company. I also took the time to read some other reviews before these people came to my house. First the salesperson acted like he was afraid to come into my house. When he did he stood in the doorway and talked to us for about 10 minutes. Then he asks us what we want done. We say windows, okay now he has to go to his car and get his tape measure. Before he does that he has to chat for 10 minutes about the cars we drive and some other nonrelevant stuff. Mmm. Where are we going with this?
Okay, so he gets the tape measure and proceeds to measure the windows. As I stand next to him I think I smell alcohol. Okay, he goes to measure the window in another room with my husband. Now he has to use the bathroom. Strange or is it just me. Well now my husband tells me he also smell alcohol on him.
So he is back from the bathroom. We sit down (finally) to talk numbers. First though he makes small talk about the usual (how long have you lived here, where do you work etc.) Then he goes on and on about how Erie makes all their own stuff, they don't use subcontractors etc. Well long story short. The guy could not stay on task. He was all over the place.
Oh yes, I did ask him if he had been drinking. He said no, but then apologized. Why would you apologize if you didn't do anything wrong? The quote he eventually gave us for 6 windows was $7900. Don't think so. I don't get a good feeling about this company and after the pitiful presentation I would never do business with them.
Phyllis, thank you for your comments. Though it's disheartening to know the presentation you received fell short of expectations, we can assure you that Erie Construction is an alcohol and drug free corporation and no member of our sales team would attempt to speak to a potential customer under the influence. We will be sure to investigate further on our end to solidify our policies. Please feel free to contact our Rochester office at 585-272-0070 if there is anything at all that we can assist you with.
RED LION, PENNSYLVANIA -- The salesperson who came out spent over 3 HOURS!!! If he had stayed on track and not told me his life story and his Sunday morning routine with his kids (ugh!), it would/should have taken about 45 minutes. When it came to the price, he presented an astronomical figure of $67,000. But wait... "We can do it for $45,000+/-, but wait, how about if you sign today, we can do it for $35,000."
WHAT??? And, for the life of me, he wouldn't stop pushing when we told him THREE times that we don't make decisions like this without discussing further and sleeping on it. Wasn't good enough - he made me tell him point blank that he needed to respect what we were saying and he wasn't getting an answer that day.
The next week, I received a phone call from someone in their office who said they wanted to come out and give us a better price. WHAT??? I told them they needed to email me their drop-dead price and that this pricing game is shady. He said he'd need to run it by his supervisor.
Next week, another phone call from a different person in their office offering the same thing - a better price. My response was the same - "Give it to me in writing, and in no uncertain terms will you be back at my home." Have we received anything... um... no. I feel badly for whomever has taken them up on their original offers - they overpaid by at least 30%. Shady, shady dealings.
HARRISBURG, PENNSYLVANIA -- A representative from Erie Construction Co. came to my house conducting a survey on home improvements. I told the person that my roof and the shingles needed to be replaced at some time because they had been on for at least 23 years. I told her that she could set up a time and date for someone to look at the house.
A spokesman for the company called me days later and two gentleman came and looked at the roof and even in the attic, and stated I needed repair work done on the roof, and advised that some of my shingles had blown away, and water was coming in my attic. We sat down and they showed me the product that they had, and I agreed to have it done. The repair work was done in one day and I'm completely satisfied.
Michael, Thank you for the five star rating! We pride ourselves in providing prompt and professional service, and are delighted to know how impressed you were with our work. It was a pleasure serving you, and we hope for the chance to do so again in the future.
BLOOMFIELD, MISSOURI -- A sales person from Erie Construction came to my door and offered me a free quote on my roof. I am in need of roof repair so I was interested. I made an appointment for that Saturday in the afternoon. The Saturday came and I spent my whole afternoon sitting at home waiting for them to show and they didn't. They called again the next Friday and apologized and asked if I would still like a free quote. I told them that I wasn't interested anymore because of their unreliability.
After a month or two they called again. Since I was still needing a roof repair, I allowed them to set up an appointment for the next day after I got off of work. I rushed home so I wouldn't miss them and lo and behold they didn't show and there was no call telling me they wouldn't make it. I just received a call from customer service. He asked me how I was doing and I told him I was doing well and then he hung up. This company has wasted a lot of my time and were not very helpful. Every time I call this business it goes to voicemail and says they do not check this voicemail. Don't do business with this company!
TOLEDO, 43606, OHIO -- After spending triple of what a regular shingle roof would have cost, I am really sorry I bought this roof system. I wanted the best, a metal roof that looked like shingles with a 50 year guarantee. Boy was I taken. My roof cost 2 to 3 times more than a regular roof and looked great for about the first 5 years, then I started noticing black streaks on the roof. Now after 8 years on the house, the roof looks like it needs replacing with all the mold and mildew.
When I called Erie about it, I was told to go one the roof with a sprayer filled with bleach and Simple Green and spray it on the mildew. The reason I spent so much to get this roof is so I never would have to get on it again. Do they really think a 65 year old man should stand on a metal roof with mildew and spray soap on it? If this is how they stand behind their product, I would not purchase this roof again.
HARRISBURG, PENNSYLVANIA -- I had 5 windows replaced and I was very pleased with the installation. The three guys who did the work were very careful and did a great job. They cleaned up after the job was done, even hung my blinds back up for me and wanted to put my knick-knacks back up on my shelf so I won't have to get my ladder to do the job. So far I am very pleased with the windows. They are like the windows they showed me when the salesman came to the house. By the way the salesmen were very respectful and knowledgeable, explaining all the things I needed to know to make a decision. I would buy windows from them again.
TOLEDO, OHIO -- Erie Construction replaced all of the 50 year old windows in our home. The installer did an excellent job, and had all of the windows in in one day. He just had to come back to finish some of the outside trim work the following day. We replaced a large picture window with three double hung windows on the front of the house and they look just beautiful. There was a little problem with them not locking correctly, but the installer had a technician come out to tweak them and now they are working perfectly.
Everyone who came to our home was very pleasant to deal with. I would recommend Erie Construction for windows. Now our home is much warmer and we don't have moisture or ice on the inside of windows anymore. Very happy!
Jesse, thank you for taking the time to share such wonderful feedback about your experience with Erie Construction! From start to finish, it was a pleasure keeping your window replacement pain- free, and we truly appreciate your generous recommendation. Please give us a call if you need anything.
DAYTON, OHIO -- We contacted Erie Construction about information concerning a new steel roof. They promptly made an appointment and during the meeting gave knowledgeable, concise and full disclosure on all requirements. When the time came for the financing for the new roof, they got all the information and promptly went to the different banks to get the best rates for us. We were kept abreast of all the circumstances and how things were coming along. When the financing was taken care of (at a great rate by the way, they didn't stop looking until they found the best) they very quickly made the appointment to come and install the new roof.
They had an amazing team come and install the roof. They were polite, efficient and clean. Overall this was an impeccable experience from the salesman to financing to the installation. I would highly recommend Erie Construction to anyone with home improvement needs. They are a superb company that has worked hard for their great reputation. Pick Erie Construction for any home needs! Also ask them about the steel roof. It has an amazing warranty, is quiet, warmer and looks great from the street.
MT. PLEASANT, MICHIGAN -- I had all my windows replaced with double-hung (except two sliders in the living room). Because it is winter and rather cold, I expected the temperature in my house to drop significantly, but it only lost three degrees. Work was started promptly at 8 am.
The workers started in the living room with the largest windows, quickly cut them out and inserted the replacements. They moved from room to room and were finished shortly after 1. The interior was protected during the work and cleaned after. The exterior was also tidied nicely. I only found a couple of less than one inch pieces of wood on my driveway and one small piece of white material on the snow. Needless to say, I was pleased.
While I have not been opening and closing the windows due to the weather, I am pleased with the look and expect to be pleased with the ease of cleaning and the fact that I will never need to paint inside or out. The attic insulation was completed several weeks ago, and while I did not go into the attic to see it, I did see pictures the workmen took. I have not received a heating bill since the work was completed, but I am hoping to see a reduction.