We had so many issues with Erie. In January 2014, we had ERIE replace our downstairs windows. We had no problems. We decided to use them to do our attic windows and were told we would be getting a discount for being return customers. They missed the next 4 appointments to meet with us.
On May 4 2015, we worked with Dave to order 3 new windows for our attic along with new rain gutters and soffit venting. We told Dave we would be paying cash for the project to be completed; since we were in the process of a home refinance, we did not want to have our credit run. He told us we were required to provide credit related information, due to reporting requirements for the company. ERIE ran our credit and after explaining this to our mortgage company, they requested we get a letter from ERIE showing we were not opening a line of credit with them. It took multiple phone calls after we were promised this letter until we received it.
When we placed our order, we informed Dave we needed this project completed before mid-July when one owner would be leaving for a month. When the man came for the second measure, he informed us that our windows would not work without structural changes, requiring permitting and a significantly higher price change. On June 12, 2015, Dave came back to our house where we decided on a different size window for the attic that would not require structural changes. We again reiterated that we wanted this completed before the trip in July.
After this event, we had no contact from ERIE on the status of our windows and no call to schedule an install. Multiple phone calls went unanswered and several messages were not returned. Eventually, they tried to schedule the installation for two days before the trip. It was decided we would call after the trip to schedule the install.
Post trip, we called three weeks ahead of time to schedule the install. We called again a week ahead of time to confirm. Erie did not show up on the date confirmed to do the work. We called multiple times to several people with phone calls going unanswered and messages not returned. We eventually called the office. We were informed that our project was not scheduled until the next day, not the date agreed upon. We had requested that the gutter work be done the same day as the windows. The office informed us that the gutter/vent installer had not been scheduled at all.
We decided to have the window installer still come the next day as we were available. One man shows up. He only had two windows with him and showed us that his instructions were to remove 3 windows and install 2. He was unaware that the window openings were to be made larger nor was he aware that this was an attic installation. He alone couldn't do the installation and he didn't have the proper equipment. Later that day, the man who does the gutter installation, called us to schedule a time on Saturday to install gutters. We explained to him that were not available and that we needed to reschedule everything.
On October 20, we called Rich and left a voicemail. Immediately following, we called the office and spoke to Sarah. She transferred us to Dave, who told us we needed to be speaking to Mike "the install manager" since Rich was frequently in the field and couldn't answer or have access to schedules. We do not have a number for Mike nor have we ever been told that he is who we should speak to about scheduling; we've always done it through Rich. Sarah said she would have Mike call us when he was free to do the scheduling.
I emailed Aaron the Regional Sales Manager. His solution was to cancel the project, as he was sure the company had lost our faith at this point. To this, Mike the install manager responded (unaware he was responding to us also), that we were the ones who had been unreachable, hadn't responded to his messages and that we did only order 2 windows. I offered to send the order sheet stating we had ordered three windows as well as our phone records showing our phone calls to them; no response to this was received.
TOLEDO, 43606, OHIO -- After spending triple of what a regular shingle roof would have cost, I am really sorry I bought this roof system. I wanted the best, a metal roof that looked like shingles with a 50 year guarantee. Boy was I taken. My roof cost 2 to 3 times more than a regular roof and looked great for about the first 5 years, then I started noticing black streaks on the roof. Now after 8 years on the house, the roof looks like it needs replacing with all the mold and mildew.
When I called Erie about it, I was told to go one the roof with a sprayer filled with bleach and Simple Green and spray it on the mildew. The reason I spent so much to get this roof is so I never would have to get on it again. Do they really think a 65 year old man should stand on a metal roof with mildew and spray soap on it? If this is how they stand behind their product, I would not purchase this roof again.
BLOOMFIELD, MISSOURI -- A sales person from Erie Construction came to my door and offered me a free quote on my roof. I am in need of roof repair so I was interested. I made an appointment for that Saturday in the afternoon. The Saturday came and I spent my whole afternoon sitting at home waiting for them to show and they didn't. They called again the next Friday and apologized and asked if I would still like a free quote. I told them that I wasn't interested anymore because of their unreliability.
After a month or two they called again. Since I was still needing a roof repair, I allowed them to set up an appointment for the next day after I got off of work. I rushed home so I wouldn't miss them and lo and behold they didn't show and there was no call telling me they wouldn't make it. I just received a call from customer service. He asked me how I was doing and I told him I was doing well and then he hung up. This company has wasted a lot of my time and were not very helpful. Every time I call this business it goes to voicemail and says they do not check this voicemail. Don't do business with this company!
HARRISBURG, PENNSYLVANIA -- I had 5 windows replaced and I was very pleased with the installation. The three guys who did the work were very careful and did a great job. They cleaned up after the job was done, even hung my blinds back up for me and wanted to put my knick-knacks back up on my shelf so I won't have to get my ladder to do the job. So far I am very pleased with the windows. They are like the windows they showed me when the salesman came to the house. By the way the salesmen were very respectful and knowledgeable, explaining all the things I needed to know to make a decision. I would buy windows from them again.
TOLEDO, OHIO -- My wife called asking them to come out for a price. They told us our house not good enough for a metal roof. Told us we don't need a metal roof and it's too good for my neighborhood. Horrible, horrible people. Upset my wife and me.
HOLLAND, MICHIGAN -- Several years back a sales representative came to our door. They said they were working in the area and asked if we were interested in any home improving. Definitely windows, made an appt, no one called (like they said would happen), and no on ever showed up. OK fine!
2 years later, another representative at the door - no thank you, we're broke. But about 2 weeks later we start receiving phone calls on our land line about making an appt. "A representative was recently in your area & we have previous information on file that you were interested in window replacement at one time". To which I replied, "You're correct. At one time, but your company stood us up & now we're not set financially to worry about windows. Please remove our name & info and refrain from calling anymore. Thank you!" But the calls kept coming so I changed my phone number.
7 years later, after a divorce, death of 7 family members, loss of a job, a new marriage, a brand new baby, and a terminal cancer diagnosis (which is just part of life happening) and things are going pretty well and adjustments have been made.
It's December of 2013, dark outside, winter, cold & about 6:30pm, there's a knock at our door. It's a pair of best friends selling for Erie Construction. I tell them no thank you & why and the pair proceed to inform my husband and I all about the new mgt and the changes that have been made and how the old mgt ran the company into the ground... Bla bla bla. They just wanted to meet their scheduling quota so would we make an appt for an estimate and consider giving new mgt a chance. I invited them into the entry way, gave them some fresh baked cookies, & made an appt. OMGosh!!! How stupid were we? Another no confirmation call & no show for the appointment.
April 2, 2014... I just get home from getting groceries, a kid approaches me (I'm not even out of my truck...) & wants to sell, sell, sell. I thought it was lawn care but as soon as I saw Erie I asked him to leave. I was polite but let him know his company "sucked"! He called his manager right over so he could hear my complaint. The manager said he would give me a 50% discount on install, $99 back per window, plus a supervisor special. So, I said OK give me a price. "Well is the Mr. home also?", "Nope. But this is my house. I owned it before I met & married him, if I want windows, you'll have to deal with me and give me a price"!
They made an appt for when we'd both be available.... But I was not worried, they did NOT let us down... No confirmation call & no show on their appt yet again! I should get some free windows by now, lol. Never trust them!
MICHIGAN -- So, it is 8pm on a Thursday night and I'd just put my (very sick) kid to bed. I just sit down to start watching the recent episode of Outlander and then, "DING DONG!!!!" OMG! When your sad, tired kid JUST went to bed and you're like "WHEW!" because it has been a long day the last thing you want to hear at 8pm is "DING DONG!!!" I look through the stained glass and see a human figure barely visible because it is getting dark out, a human figure that is suddenly a very real and very PRESENT bane of my existence.
I mutter obscenities under my breath, stalk to the foyer and wrench at the door open because all the moisture has made my beloved door swell and behave in an unwanted fashion. Regardless, my intense DISMAY over my present situation overrides everything and I rip the door open, AFTER fumbling with the ** up lock, the sort of things you people fix I believe. There before me stands a weird little man wearing a dark green nylon something or other and khaki pants holding a bunch of papers and some other **. He yammers something and I say, "I just put my kid to bed..." and he says, "... I'll talk quietly".
Now, first I want to be very clear; had I not just put my kid to bed (and she weren't present because even though I engage in some behaviors doesn't mean I want her to) I'd of went OFF. You'll talk quieter? Oh, well, you know what else would make you talk quieter? If you were talking in the STREET to my MAILBOX and shoving one of your FLIERS INTO IT. Or are you hard of HEARING? My statement required no REMEDY on your part that didn't involved you REMOVING YOURSELF FROM MY PORCH.
But... I had just put my kid to bed so my brain scrambled for an 'adult' solution. I did nothing. I THOUGHT about LOTS of things but my kiddo had just been put to bed after a long day so I let you babble for a minute. You yammered on about a bathroom job you'd done around the corner, my internal laughing was making it hard for me to focus. You seemed to know when my house was built.
Well, GOODY FOR YOU, SMARTY PANTS. You liked my windows, TERRIFIC! "Your windows look pretty new! Did you put them in in the last four years or so?!" I laughed, and said something about having no idea when the windows were put in, not because I don't know, because I don't care. "Because of the age of your house, there must be projects you're interested in doing!" Nope! Not a one, you self-involved, narcissistic, assumptive little man! Even if I did, "...I have someone to do it." (Which is exactly what I told you, again, laughing.)
I finally cut you off and said, trying not to laugh, "Man, I really have to go..." and you finally hobbled your little self of my porch. I watched you walk away. I immediately wished I'd grabbed one of your stupid fliers because it probably had your stupid name on it. I actually have jobs I want done and plan on doing in the near future, a couple of them require me to hire someone, someone that does the same sort of work your company does. But know this; I'd burn my house to the ground with all the kitten and puppies of the world mewing and yelping inside before I'd let anyone involved with you touch my house.
I'm typing this here because I couldn't say what I wanted to say because I had just put my kid to bed! Furthermore, there was a moment where it flashed through my head that maybe I should be worried about you - and I did make a conscious note as to where a weapon was. You ought to be careful running around after dark, showing up unannounced, over staying your welcome, ringing door bells and bothering people - some people work in or with law enforcement and we take precautions, especially when it comes to our families. Some people are just jumpy. Some people consider a lot of different scenarios and plan accordingly.
You made me a little nervous after it was clear I wanted you to leave... and you didn't. I'm still thinking about it and wished I'd seen your vehicle or gotten literature. I'm also annoyed I have to start considering a NO SOLICITING SIGN. PERHAPS YOU'D LIKE TO OVER-CHARGE ME TO INSTALL IT. Stay away from people with your heavy-handed sales pitches and creepy ** behavior. Your lucky my kid was in bed, her presence forcing me to behave like a grown up, rather than me going off on you and possibly hitting you in the face with a golf club because it is obvious you have a problem with boundaries and don't know when to SHUT UP.
ROCHESTER, NEW YORK -- A salesman came to the door wanting my husband to make an appointment about getting a new roof. He said they had an opening Tuesday and my husband told him he would check with me and let him know to which the salesman replied what plans works you have on a Tuesday. They called and we scheduled for Friday at 7pm the representative went out in the dark to measure, went in our attic, informed us it was full of mold and proceeded to tell us while tearing up about his friend that moved in my his girlfriend had died from mold which our daughter heard and flipped out about after he left.
He gave us his presentation and after over 2 hours here comes the bottom line, first informing us that even though the estimate sheet says contract is not a contract (yeah right). The price $21,000 then asked if we would be paying cash to which I replied looking at my husband absolutely I will take myself outside to the tree in the back and pick it off! Then he proceeds to give us a monthly payment of $841.00 & asks how does that sound? Really how do you think it sounds!!!
We finally heard enough and he was expecting us to sign veggie, he left finally told him that wasn't going to happen. He said price is good for 30 days and then gave us a lower price of $19,600 good for 14 days. We had made our mind up after he left that there was no way we would ever hire a company that is so aggressive and that takes advantage of people who know little about the construction business! I wish I would have read the comments before scheduling an appointment could have saved us a lot of time!
ROCHESTER, NEW YORK -- Well, I've read all the previous posts. Mostly bad about this company. I also took the time to read some other reviews before these people came to my house. First the salesperson acted like he was afraid to come into my house. When he did he stood in the doorway and talked to us for about 10 minutes. Then he asks us what we want done. We say windows, okay now he has to go to his car and get his tape measure. Before he does that he has to chat for 10 minutes about the cars we drive and some other nonrelevant stuff. Mmm. Where are we going with this?
Okay, so he gets the tape measure and proceeds to measure the windows. As I stand next to him I think I smell alcohol. Okay, he goes to measure the window in another room with my husband. Now he has to use the bathroom. Strange or is it just me. Well now my husband tells me he also smell alcohol on him.
So he is back from the bathroom. We sit down (finally) to talk numbers. First though he makes small talk about the usual (how long have you lived here, where do you work etc.) Then he goes on and on about how Erie makes all their own stuff, they don't use subcontractors etc. Well long story short. The guy could not stay on task. He was all over the place.
Oh yes, I did ask him if he had been drinking. He said no, but then apologized. Why would you apologize if you didn't do anything wrong? The quote he eventually gave us for 6 windows was $7900. Don't think so. I don't get a good feeling about this company and after the pitiful presentation I would never do business with them.
Phyllis, thank you for your comments. Though it's disheartening to know the presentation you received fell short of expectations, we can assure you that Erie Construction is an alcohol and drug free corporation and no member of our sales team would attempt to speak to a potential customer under the influence. We will be sure to investigate further on our end to solidify our policies. Please feel free to contact our Rochester office at 585-272-0070 if there is anything at all that we can assist you with.
MIDDLETOWN, PENNSYLVANIA -- Two young girls came to my door one day and offered a free estimate on window replacement. Since I was planning to replace my windows in the near future, I gave them my information and agreed to get a quote. Someone called to set up an appointment, but I realized the day before the scheduled appointment that I would not be available, so I called to cancel. They showed up anyway, claiming that nobody informed them, and I had to practically slam the door on them to get them to leave.
I could tell that if I rescheduled, I was going to be in for an endless high pressure sales pitch instead of the simple quote that I was looking for, so when they called again I told them that I found someone else to do the job and was no longer interested. That was 5 months ago and they're still calling me. After repeatedly telling them that I'm not interested, I got a call from "corporate headquarters" profusely apologizing for missing an appointment that I never made and offering me all sorts of special discounts. I again explained that I was not interested and was tired of the calls. I was told that they wouldn't be calling again.
A week later I got another call. I finally lost my cool and told the person that I would never ever consider using Erie Construction for anything because they had been calling me for months after I made it clear that I wasn't interested. That was a couple weeks ago. Guess what? Today they called again. I was telling my neighbor about this and it turns out that he got a quote himself. He said he practically had to kick the salesman out of his house. This is a pushy, high pressure sales outfit that doesn't seem to understand the word no. I would be very, very wary of getting involved with them in any way. You may find it difficult to get rid of them.