EVANSVILLE, INDIANA -- This is the letter I sent to Erie Construction: I saw one of your ads on the local news and had never seen a metal roof that looked quite like what you sell, so I called the number on the screen. I thought this was a local business that would come out measure my roof, show me a few samples and give me a quote to consider. I had no idea this was a big company that was sending a high pressure sales representative to my home and make me feel like I was talking to a used car salesman.
How and why he got on the subject of how Walmart has hurt the small business I really don't know, but then he turns around and starts making unappreciated remarks about local contractors. His exact words were they are just Bubba in a truck and kept saying this demeaning comment all evening. Well I know many of these so called Bubbas in a truck, they are friends and acquaintances that are hardworking people. I found this to be rude and very unprofessional but that was just the beginning!
Over the years I have hired several local contractors and NEVER once did I have to loan them my ladder so they could measure my roof. NEVER once did they say "before I get started do you have anything to drink." NEVER once did I have one of them just get up and go in my bathroom. I have dealt with the public my whole life. In my line of work I enter customer's homes on a daily basis and have never once asked for a drink or just walk in their bathroom. That is just not the way a professional person does business. If a customer offers me a drink "like I was going to do" is one thing but to just blurt it out is not right.
I fully expect to be treated like a used car buyer when I walk in a used car lot, but when I invite someone to my home I don't expect to have to haggle over a price, I've never had to do this with a local contractor. They come and give me a price and then let me think about it. Not this sales rep. He was determined that I was going to purchase a roof package from him that night. When he shot me his price I was a little surprised and he picked up on that then started coming down from there.
His first price was $20,000.00 and he expects me to just say OK. That is a lot of money and I'm not going to just jump up and say "sure" without doing a little research and I'm definitely not going to just jump on his offer after being disrespectful! Another thing that really bothered me was he asked me where I wanted my payment to be. I had really not thought about that and was not prepared to say, so he shoots me a payment. When I asked him how long that term was he could not answer. I'm certainly not going to say yes to a term I don't know if I'm paying on for 2 years or 20. When I call the bank to get a loan I know the interest rate and the length of the loan!
Upon leaving "which by the way took up 3 hours of my time" he made a comment that he just didn't understand why I would not say yes right then and there. Well he does not know my financial situation and what upcoming bills I have. I simply called to get a price so I could go from there and decide what I could afford and wanted to do. He wasn't gone one minute then was knocking on my door telling me he has a cheaper product, by that time he had most definitely wore out his welcome and I would not have bought it if it was the best deal of the century after all I had encountered.
There was an older gentleman with him that was fairly quiet, not sure if he was too embarrassed to say anything or simply amazed at this guy's lack of professionalism. I do want to comment about a lady I spoke with on the phone about my unpleasant encounter. Her name was ** and she was very apologetic and sincere while on the phone with her. The sad thing is this guy walks away from my home wondering why I would not buy his product!
We'd like to apologize on behalf of our sales staff in Evansville for the unacceptable service you received during your consultation. We expect our team to uphold our high service standards, come to the appointment prepared and approach potential customers with the utmost respect and professionalism. We thank you for bringing your unsatisfactory experience with our representative to our attention. Please rest-assured that we will take this opportunity to speak with our sales team to reinforce Erie Construction's service standards. Again, our sincerest apologies for your poor experience.
TOLEDO, 43606, OHIO -- After spending triple of what a regular shingle roof would have cost, I am really sorry I bought this roof system. I wanted the best, a metal roof that looked like shingles with a 50 year guarantee. Boy was I taken. My roof cost 2 to 3 times more than a regular roof and looked great for about the first 5 years, then I started noticing black streaks on the roof. Now after 8 years on the house, the roof looks like it needs replacing with all the mold and mildew.
When I called Erie about it, I was told to go one the roof with a sprayer filled with bleach and Simple Green and spray it on the mildew. The reason I spent so much to get this roof is so I never would have to get on it again. Do they really think a 65 year old man should stand on a metal roof with mildew and spray soap on it? If this is how they stand behind their product, I would not purchase this roof again.
HARRISBURG, PENNSYLVANIA -- A representative from Erie Construction Co. came to my house conducting a survey on home improvements. I told the person that my roof and the shingles needed to be replaced at some time because they had been on for at least 23 years. I told her that she could set up a time and date for someone to look at the house.
A spokesman for the company called me days later and two gentleman came and looked at the roof and even in the attic, and stated I needed repair work done on the roof, and advised that some of my shingles had blown away, and water was coming in my attic. We sat down and they showed me the product that they had, and I agreed to have it done. The repair work was done in one day and I'm completely satisfied.
Michael, Thank you for the five star rating! We pride ourselves in providing prompt and professional service, and are delighted to know how impressed you were with our work. It was a pleasure serving you, and we hope for the chance to do so again in the future.
DAYTON, OHIO -- Older gentleman mid-forties, I was getting a simple estimate for windows and it just seems like he was very speedy and shook whole demonstrating. I was leery and didn't trust him one bit. After I wouldn't buy, he got an attitude and stormed out. He always asked to use bathroom and 20 minutes later he came out bloodshot eyes. I instantly was done and will never do business with that company.
My son died from overdose and I saw the same look in that gentlemen's eyes. Poor sales company. I mean, are these guys drug tested and have background checks done? I feel like I have to watch even closer with my home and I didn't count my prescription the pills I had in the bathroom, so I hope they were not taken. Buyers beware!
WILLIAMSVILLE, NEW YORK -- One day an Erie Construction sales person stopped by our house and asked if we wanted a roof replacement estimate. I agreed. He set up an appointment for someone to come out and speak with us. I took off work on the day they were suppose to come. They no showed. No call or anything.
About a month later they called me to reschedule. I told them "no thank you". They had their chance and missed out. For the last 3-4 months someone has called us from Erie Construction trying to get another appointment. Another salesman came by our house again this past weekend. Again I told them I had no interest in doing business with their company. I just got another call today from Erie Construction. Again I told them NO THANK YOU. I had to hang up on the guy to get off the phone!
MICHIGAN -- The initial work order described additional attic insulation needs: solar blanket, baffles and vent boots. The cost was extremely high priced. However a 'guarantee' promise that an icicle problem would be corrected was offered. NOTE: Icicles formed with the first snowfall of Fall 2014!! Workers came and efficiently completed some work EXCEPT for baffles because the workers discovered that baffles were already in place in the attic.
My phone calls to administration people have brought no resolution to my issue of having paid for supplies and labor (baffles and install of same) I did not need or receive. I do expect a substantial refund but have met with deceit and dishonesty. This incidence began April 2014 and not resolved as of Dec 2014.
MICHIGAN -- So, it is 8pm on a Thursday night and I'd just put my (very sick) kid to bed. I just sit down to start watching the recent episode of Outlander and then, "DING DONG!!!!" OMG! When your sad, tired kid JUST went to bed and you're like "WHEW!" because it has been a long day the last thing you want to hear at 8pm is "DING DONG!!!" I look through the stained glass and see a human figure barely visible because it is getting dark out, a human figure that is suddenly a very real and very PRESENT bane of my existence.
I mutter obscenities under my breath, stalk to the foyer and wrench at the door open because all the moisture has made my beloved door swell and behave in an unwanted fashion. Regardless, my intense DISMAY over my present situation overrides everything and I rip the door open, AFTER fumbling with the ** up lock, the sort of things you people fix I believe. There before me stands a weird little man wearing a dark green nylon something or other and khaki pants holding a bunch of papers and some other **. He yammers something and I say, "I just put my kid to bed..." and he says, "... I'll talk quietly".
Now, first I want to be very clear; had I not just put my kid to bed (and she weren't present because even though I engage in some behaviors doesn't mean I want her to) I'd of went OFF. You'll talk quieter? Oh, well, you know what else would make you talk quieter? If you were talking in the STREET to my MAILBOX and shoving one of your FLIERS INTO IT. Or are you hard of HEARING? My statement required no REMEDY on your part that didn't involved you REMOVING YOURSELF FROM MY PORCH.
But... I had just put my kid to bed so my brain scrambled for an 'adult' solution. I did nothing. I THOUGHT about LOTS of things but my kiddo had just been put to bed after a long day so I let you babble for a minute. You yammered on about a bathroom job you'd done around the corner, my internal laughing was making it hard for me to focus. You seemed to know when my house was built.
Well, GOODY FOR YOU, SMARTY PANTS. You liked my windows, TERRIFIC! "Your windows look pretty new! Did you put them in in the last four years or so?!" I laughed, and said something about having no idea when the windows were put in, not because I don't know, because I don't care. "Because of the age of your house, there must be projects you're interested in doing!" Nope! Not a one, you self-involved, narcissistic, assumptive little man! Even if I did, "...I have someone to do it." (Which is exactly what I told you, again, laughing.)
I finally cut you off and said, trying not to laugh, "Man, I really have to go..." and you finally hobbled your little self of my porch. I watched you walk away. I immediately wished I'd grabbed one of your stupid fliers because it probably had your stupid name on it. I actually have jobs I want done and plan on doing in the near future, a couple of them require me to hire someone, someone that does the same sort of work your company does. But know this; I'd burn my house to the ground with all the kitten and puppies of the world mewing and yelping inside before I'd let anyone involved with you touch my house.
I'm typing this here because I couldn't say what I wanted to say because I had just put my kid to bed! Furthermore, there was a moment where it flashed through my head that maybe I should be worried about you - and I did make a conscious note as to where a weapon was. You ought to be careful running around after dark, showing up unannounced, over staying your welcome, ringing door bells and bothering people - some people work in or with law enforcement and we take precautions, especially when it comes to our families. Some people are just jumpy. Some people consider a lot of different scenarios and plan accordingly.
You made me a little nervous after it was clear I wanted you to leave... and you didn't. I'm still thinking about it and wished I'd seen your vehicle or gotten literature. I'm also annoyed I have to start considering a NO SOLICITING SIGN. PERHAPS YOU'D LIKE TO OVER-CHARGE ME TO INSTALL IT. Stay away from people with your heavy-handed sales pitches and creepy ** behavior. Your lucky my kid was in bed, her presence forcing me to behave like a grown up, rather than me going off on you and possibly hitting you in the face with a golf club because it is obvious you have a problem with boundaries and don't know when to SHUT UP.
HARRISBURG, PENNSYLVANIA -- I had 5 windows replaced and I was very pleased with the installation. The three guys who did the work were very careful and did a great job. They cleaned up after the job was done, even hung my blinds back up for me and wanted to put my knick-knacks back up on my shelf so I won't have to get my ladder to do the job. So far I am very pleased with the windows. They are like the windows they showed me when the salesman came to the house. By the way the salesmen were very respectful and knowledgeable, explaining all the things I needed to know to make a decision. I would buy windows from them again.
TOLEDO, OHIO -- Erie Construction replaced all of the 50 year old windows in our home. The installer did an excellent job, and had all of the windows in in one day. He just had to come back to finish some of the outside trim work the following day. We replaced a large picture window with three double hung windows on the front of the house and they look just beautiful. There was a little problem with them not locking correctly, but the installer had a technician come out to tweak them and now they are working perfectly.
Everyone who came to our home was very pleasant to deal with. I would recommend Erie Construction for windows. Now our home is much warmer and we don't have moisture or ice on the inside of windows anymore. Very happy!
Jesse, thank you for taking the time to share such wonderful feedback about your experience with Erie Construction! From start to finish, it was a pleasure keeping your window replacement pain- free, and we truly appreciate your generous recommendation. Please give us a call if you need anything.
DAYTON, OHIO -- We contacted Erie Construction about information concerning a new steel roof. They promptly made an appointment and during the meeting gave knowledgeable, concise and full disclosure on all requirements. When the time came for the financing for the new roof, they got all the information and promptly went to the different banks to get the best rates for us. We were kept abreast of all the circumstances and how things were coming along. When the financing was taken care of (at a great rate by the way, they didn't stop looking until they found the best) they very quickly made the appointment to come and install the new roof.
They had an amazing team come and install the roof. They were polite, efficient and clean. Overall this was an impeccable experience from the salesman to financing to the installation. I would highly recommend Erie Construction to anyone with home improvement needs. They are a superb company that has worked hard for their great reputation. Pick Erie Construction for any home needs! Also ask them about the steel roof. It has an amazing warranty, is quiet, warmer and looks great from the street.