TOLEDO, OHIO -- My husband decided to look into a metal roof for our home. The sales person who came out was nothing short of deceitful and talked a good talk. Our experience was horrible to say the least. He promised everything and the job was a disaster from the start. First, the crew that we were promised was not the actual crew are sales person told us that we would get. It was a local sub-contractor who started the job in the rain, left a mess around our home for two days with a covering on the roof that he told my husband would keep any rain/water out until his crew could return and continue the job.
Well, it poured for two straight days and you can imagine what happened. We had water damage to both of our attics. Puddles of water everywhere, on our boxes that we stored in the attic, water stains on the rafters and floor. My husband called our sales person and was told that the sub-contractor and crew were on another job. Unbelievable! Calls were made over and over to our sales person and completely ignored. I emailed him - no response. I then called the company directly and was referred to the Customer Service person who said she never seen the email I sent.
I then realized that the email sent was intercepted by our sales person and never shared with the Customer Service person or at least that is what I was told. At this point, we were so disgusted with this sales person. Here we have water damage in our attic, dealing with a dishonest sales person and a crew that damaged our siding, sidewalk and worked in the dark and expected us to look at the finished job in the dark. When we finally got in touch with the company again to complain of all the problems, they send someone out when we were not home.
The company representative did finally come out with the sub-contractor and would not fix/pay for the damage to our sidewalk, offered to pay my husband per hour to clean our own attic from the water damage. My husband was so disgusted at that point, that he signed off on the job. They didn't even wait for me to get home so I could go over the damage and inspect what they claimed they corrected. We are now dealing with large amounts of ice hanging from our metal roof that again our sales person said would not happen.
Prior to this, we used heating cables that we can no longer put on due to the metal and roof warranty. We were promised all these things by our sales person, but when it came down to the actual job being done on our roof, it was a complete mess from day one. We are writing this to warn other potential customers of the sales scam.
KENTWOOD, MICHIGAN -- The sales pitch was great, very personable salesman. Scheduling issues as soon as we started doing business. Wrong color tub brought when they finally did show up. Had to reschedule again. Then once install was done there were seals missing so our tub leaked. They didn't clean up after themselves. When I called to get it fixed they came and said it the water from leak would evaporate under the tub. Nope still leaked and sat between the new and old tub. Glue on my walls. Financing issues. Product is hard to clean. Way too expensive, poor customer service. I just want to take it out!
ROCHESTER, PENNSYLVANIA -- My name is ** and I have been shopping for a new roof. A friend of mine told me about Erie Construction and gave me the phone number. I called number they set up a appointment for me the next day at 1 pm. They told me I would get a call to be sure I was home, I missed the call so I called back was told salesman went to another appointment and was told that he could be there around 3pm. He showed up right around 3 pm. Salesman name is **, came in a modest car, was very neat and polite. He measured the house, 14 square feet and showed me my options and discussed prices. The price was around 13k. I signed contract thought the price was high but this is a metal roof.
That made me wonder. I called ** next day and cancelled my contract. The reason why was because of installation problems I told ** I didn't want a roof that leaked because of bad installation from sub contractors who didn't know what they were doing. ** assured me he would give me names of contractors so I could check them out. ** realized he wasn't going to talk me out of cancelling, he was not pushy at all, very professional and cancelled contract. I told him I was still thinking about using Erie, he said "give me a call when I make my mind up." From local contractors I have estimates in the 6500 range to do my house.
So all I have to say is if you are looking for a Porsche don't expect to pay for a Kia price. I have no pictures but if I did I am sure they would look great. The price is double for a metal roof but the material is twice as good. Haven't made my mind up but I'll let you know if I get a metal roof it will be from Erie.
TOLEDO, MICHIGAN -- After having our home sided by Erie Construction, one of the air vent cover on the side of our home peel off, it's on the second story of our home. After several calls to Erie Construction to fix it, I came home from work to find a replacement vent sitting on our deck with a handwritten note stating "I don't know how to fix this, here is a replacement vent" and signed by one of the employees. I have made several phone calls with no response! Not to mention that our $197.00 monthly payment is actually 364.00!!! Beware of this company!
VAN WERT, OHIO -- I have no complaints about the triple-paned windows that Erie Construction installed. However, their door-to-door sales tactics are pushy and dishonest. When first presented with the offer of installing 10 windows for $12,000, we said no. Then they came down to $10k. We still said no, so they offered to do seven windows for $7k, which we agreed to. The main selling point that the salesman used was that they would keep minimum payments at $80 a month. He stressed this point and we signed the contract and gave them a deposit.
Unfortunately, you can't cancel their contract without paying a huge fee after the first three days (it's in the fine print). This wouldn't have been such a big deal, but when the bank sent us the information well after three days, the monthly payment was $102 with a 17% interest rate to boot. The salesman said it was all the bank's determination after looking at our credit. So my question was, "Why did you stress the $80 monthly payment if you can't guarantee this?"
Now $22 more a month isn't a huge deal. But it's just how pushy and dishonest he was about the financial details. It's basically like he told me whatever I needed to hear just so I would sign on the dotted line. And once you do this, they merely have to wait three days before they've locked you into a binding agreement. Do yourself a favor... contact local contractors and get estimates. Don't fall for Erie's spiel and empty financial promises!
MICHIGAN -- I had Erie Construction come to my home and give me an estimate on a new tub/shower. They said that I had a "standard" size tub/shower. They gave me a quote for (1) tub, (3) sides for shower, (2) double corner shelf, (1) grab bar and new faucets - $8,633.00!!! I showed the salesman the brochure his company gave me which had a 50% discount on installation and a corporate promo. The salesman seemed upset that he had to refigure his quote. After scribbling on a piece of paper he gave me a new "Quote" for $7,744.00. I asked him to show me where the 50% off was and he refused.
I asked him about the corporate promo and he said that he gave that to me as well. He said that he needed $1,445.00 down right then. I said that I wanted to wait a week because I had other companies coming in to give me a quote as well. He said that if I did not go with him and give him a check right then he would not honor any discounts the company offered me and my price would go back up to $8,633.00!!! Erie Construction are SCAMMERS. Do NOT trust them or call them. Go to the BBB and see all of the complaints against them. They prey on the old and scam them out of good money for a product you can get somewhere else for 1/2 the price.
GODFREY, ILLINOIS -- The guy came around with a deal for new windows. Said they will even buy or old windows. I thought it strange that he never even got my phone number. But just figured he would get information the next day, since we had an appointment four o'clock. But I sat here all day waiting for him to show up. A phone call would have been nice, but that wasn't possible since he hadn't bothered to get a number. I would have called the company, but there wasn't any number on the paper he left either. I was hoping to get a price on gutters & a new entry door also.
I just think it's not a good way to do business. But after reading some of the comments I should count myself lucky no one showed up!!!!!!!!!!!!
MICHIGAN -- I just closed the door on an Erie Construction "marketing person" who didn't carry a business card. He tried to hard sell a free estimate to me. He told me that I could only get my free estimate if I signed up today. When I told him I would research Erie Construction and get back with him, he became upset and arrogant. He said that I could research all day if I wanted I still wouldn't get the free estimate later. I told that was fine and told him to go when he became openly angry. I ended up closing the door in his face while he was insulting me.
I don't appreciate the behavior, being insulting in my own home, or being made to act rudely myself. I haven't found any good/reliable reviews of this company. He didn't leave any information with me. I can only say he said was based in Lansing, MI.
TOLEDO, OHIO -- My 80 year old parents recently responded to an ad from Erie Construction to get a quote on a new roof. They were quoted $56,000 with a $4,000 discount to be a "show home for their product". My main complaint is is the high pressure tactics that the salesman used to attempt to rush them into signing papers for a grossly overpriced roof. They refused to sign until I reviewed it which really annoyed the salesman. Their quote was to go over the existing roofing. This would have yielded a very substandard job as there are some problems with the sub roofing.
A local contractor quoted $12K total for the 36 square roof including tear off, sub roof repairs, drip edge, ice shield, felt, installation, ridge vent, disposal, and cleanup. I've done a lot of roofing in the past and feel that this is a reasonable. This price was for 50 year dimensional shingles. The stone coated steel that Erie quoted would add about $3600 to the quote. Erie also quoted them $26000 for 30 year dimensional shingles over the existing roof. I feel that this company preys on elderly clients with high pressure sales tactics that people should be made aware of.
I will try and make this short... Made an appt. from a door to door person for the next evening when my hubby was home. NO Show!! Called the company and couldn't get a hold of anyone. They came to the door about a year later, told the new person what happened (**). She told me she would make sure that someone would show and that she was the area manager. Again NO Show, no response when we tried to call. A year after that ** calls (whom I talked to before and said we weren't interested, and reminded him he had hung up on me once already) during the holidays and I kind of did a recap of the poor customer service and the no shows (twice).
He proceeded to tell me basically I was a mean person to treat somebody this way during the holidays and why shouldn't everyone get a second chance. And then hung up on me for a third time. Well... about two years later they got a hold of my husband. They sucked him in. He made an appointment and they actually showed. 4hrs... we told them from the get go that we weren't buying or signing anything tonight. We only wanted the information on the product they wanted to supply us with. They kept pushing and pushing. The price started @ 27,000 for finishing 600 sq ft basement. By the end they came down to 17,000.
They finally left after about 4 hours and stressing us out (even though we told them we weren't going to sign anything that night). A couple of months later, they called my husband and dropped the price down to $8000. I couldn't believe any of this. How can an honest company, that I assume wants to make money start at $27K and come down to $8K. The only thing I can say good about this company is for their basement systems I think they have a really good product. But despite that I will NEVER do business with them.
They have a rating of B- with the BBB and they are accredited. Please don't pay any attention to that.... I have never had this much trouble with a company in my life. NEVER, NEVER use them.