COMMERCE TWP, MICHIGAN -- I was very impressed by the entire sales process from the original sales call (door knock) to receiving the first bill. The salesperson arrived on time and didn't try to over sell me. They gave me what I wanted plus some value adds. There were several paperwork checks and balances. In addition, there was immediate follow up after the job was completed which made me feel very comfortable regarding the company's accountability.
As for the installers, they were friendly and overcame a couple of obstacles (weather, customizing, etc.) to get the job done. They offered an explanation to any questions I had and cleaned up before they left. I just received my first bill which isn't due for 90 days. I would absolutely do business with Erie again.
AKRON, OHIO -- We were looking for a new roof. Really needed one bad. Contacted a few people and decided we wanted a metal roof. Erie Construction came out and showed us the products that they sell and the difference between the metal roof that they sell, and what others in our area sell. We were sold, and when we found out that as long as we don't change the integrity of the roof that there was a lifetime guarantee.
That right there was worth the extra money. Very prompt, nice guys came out and did what they are taught to do. You can tell that a job Well Done is what they strive for, and you can tell that they have the training that is needed to do just that.
I would recommend them to anyone that needed a roof. The great thing is about Erie Constructions metal roof is that you can't even tell, because it looks just like shingles. They also have a great customer service representatives that call and check on things time from time. If you are looking for a company to do a job right the first time, I would definitely call Erie Construction.
VANDALIA (DAYTON) OHIO -- We decided to have our roof replaced as it was more than 20 years old and had developed a number of small leaks over the past year. With that said, we contacted many different contractors for an estimate for the job. Of the three contractors we contacted, Erie Construction was prompt to return our initial call and scheduled an appointment when both my wife and I were available.
The salesman showed up promptly at the scheduled time and presented a number of options for our particular home. Having a general working knowledge of home repair I liked the idea of being presented options. He then proceeded to climb to the roof and physically inspect it. After all was said and done and the style and color chosen, we agreed to a proposed schedule for installation. When the items were delivered they were placed out of the way and neatly stacked.
When the contracted roofers arrived, they explained the process and the projected time frame to complete the job. This was a complete tear off and I expected it to take a few days, to our surprise, they began immediately and methodically removed and disposed of the old roofing materials and repaired what was required and then began the roofing. Though it took a complete day, they finished in that single day including cleaning all traces materials/trash.
Of the other contractors we contacted, one didn't show up and the other actually contacted me 2 months after our first meeting to see if we were still interested! Obviously they were not interested in our business. I highly recommend Erie Construction, yes they're expensive, but in home improvement, you get what you pay for!
DAYTON, OHIO -- We had Erie Construction remodel our guest bathroom. They removed and reinstalled our bathtub, sink/vanity and toilet and installed their bath tub liner. The installer was very good at his job, was very neat and polite. He laid down tarps throughout the house where he was working and coming/going to the truck to keep our carpets clean.
The installer was very accommodating and got approval of where items like handrails, corner shelves etc. were to be placed before he installed anything. The Company and the installer also worked with us, to allow me time to finish painting and replacing the flooring after the removal and before the reinstallation of new items. He laid down cardboard on the new floor to protect it while we are very pleased with how our new bathroom looks!
HOLT, MICHIGAN -- We had three windows and attic insulation install. Tom our salesman and Dennis who came out and measure the windows did a great job of explaining what we were getting and making sure we understood everything. We had two different installation crews. One for the windows and one for the insulation. Both crews were very professional and made sure to clean up after they were done. I offered to move a fridge out of the way for one of the crews but they said they would take care of it. We were so impressed with everything we just ordered two more windows and two new doors.
PITTSBURGH, PENNSYLVANIA -- The sales representative came to my home, carefully explained all possible products, took measurements, and even took various samples outside with me to select the best look, and color for my home. A few days later, the contractor arrived to recheck the measurements, and to verify the style, and color that I had chosen. When the actual repairmen arrived, they were very courteous, adequately answered any questions that I had, and cleaned up the work site after each day's work. The entire process only took two days to complete, with minimal disruption to the household. I am very pleased with the finished job, and the new roof looks great.
TOLEDO, OHIO -- Very often we experience pressure from salespersons when we inquire about a service; With Erie Construction, we received advise on the best solution for our home based on future plans. Although we initially were interested in the metal roofing option, our salesman listened to our plan for an addition in the future and advised us that it would be more cost effective to move forward with traditional shingles vs the potential loss we would incur when we add on to our home. We are very happy with the work that was done and the service we received. With the recent cold weather, I have noticed that the house is warmer and we no longer have icicles hanging from the eaves.
TOLEDO, OHIO -- They stopped by to inquire if I had any needs at the right time. I was just speaking with my guest about having to get new windows. Eight of my windows were either single pane glass, or poorly installed storm windows. They leaked, and I was tired of sopping up water. One window was starting to rot.
They were very professional and thorough from the get go. When they came to install them, they were quick, and cleaned up as they went. They finished 8 windows in one day. They no longer leak and I don't have to clean up water anymore every time it rains. I'd recommend them if the opportunity came up, and hope to be able to use them again down the road should I choose to replace more windows.
PITTSBURGH, PENNSYLVANIA -- I believe Erie provided a quality product for a fair price. The sales experience wasn't painful. I was impressed that the salesman would come to the house for a Sunday appointment. Let's face it we all work so weekday and evenings just don't work for a lot of us. The salesman was not pushy or overbearing which is when I would have certainly ended the experience. I found he presented the material in an easy to follow way and listened to what we wanted not just what he wanted to sell us. I thought the triple pane glass was high quality.
Initially the price was way above what I wanted to pay for 8 windows and a sliding glass door. After back and forth negotiations and things like putting a sign in the yard we were able to reach an agreement. The installation didn't start until a week later than expected. The installation for the most part was organized and professional. The installers were easy to talk to. If I had a complaint about the installers at all it would be there was a lot of nails left various places that we had to clean up which I did see in another review.
Afterwards we noticed one screen had a small tear in it and one window was chipped on the bottom which I wished they would have caught initially. After dealing with customer service We were able to get the replacements ordered and installed recently to our satisfaction. I was impressed that Erie did not cash our check until everything was fixed and they followed up with a call. Overall I would not hesitate to use them again.
ROCHESTER, NEW YORK -- A representative of Erie Construction came to my door one day to talk about the possibility of replacing my roof. I told them I was interested and they set up an appointment to explain what needed to be done. I was very impressed by the two gentlemen who came to the house. They were very helpful and proceeded to explain how the job would be done and how the materials that they would use were much stronger than the usual material other companies used. They answered all of my questions and helped me set up a payment plan that worked with my income.
This was to be a winter installation, which I was a little worried about, with the very cold weather we were having but a crew showed up on time and told me not to worry about the weather because they were used to working in the cold. They started working and put in a very long day and accomplished more than I thought they would. They returned the next day and finished the job.
Yes, there was a lot of clutter in the driveway and on my lawn but they picked up as much as they could because a lot of the debris was under the snow. They explained that I should call them back in spring when the snow was all melted and they would return an do another clean up to get all the rest of the debris. I am very pleased with the work that was done. Everyone I dealt with was polite and happy to explain what was happening with the job. I would be happy to recommend Erie Construction to family and friends.