TOLEDO, OHIO -- My husband decided to look into a metal roof for our home. The sales person who came out was nothing short of deceitful and talked a good talk. Our experience was horrible to say the least. He promised everything and the job was a disaster from the start. First, the crew that we were promised was not the actual crew our sales person told us that we would get. It was a local sub-contractor who started the job in the rain, left a mess around our home for two days with a covering on the roof that he told my husband would keep any rain/water out until his crew could return and continue the job.
Well, it poured for two straight days and you can imagine what happened. We had water damage to both of our attics. Puddles of water everywhere, on our boxes that we stored in the attic, water stains on the rafters and floor. My husband called our sales person and was told that the sub-contractor and crew were on another job. Unbelievable! Calls were made over and over to our sales person and completely ignored. I emailed him - no response. I then called the company directly and was referred to the Customer Service person who said she never seen the email I sent.
I then realized that the email sent was intercepted by our sales person and never shared with the Customer Service person or at least that is what I was told. At this point, we were so disgusted with this sales person. Here we have water damage in our attic, dealing with a dishonest sales person and a crew that damaged our siding, sidewalk and worked in the dark and expected us to look at the finished job in the dark. When we finally got in touch with the company again to complain of all the problems, they send someone out when we were not home.
The company representative did finally come out with the sub-contractor and would not fix/pay for the damage to our sidewalk, offered to pay my husband per hour to clean our own attic from the water damage. My husband was so disgusted at that point, that he signed off on the job. They didn't even wait for me to get home so I could go over the damage and inspect what they claimed they corrected. We are now dealing with large amounts of ice hanging from our metal roof that again our sales person said would not happen.
Prior to this, we used heating cables that we can no longer put on due to the metal and roof warranty. We were promised all these things by our sales person, but when it came down to the actual job being done on our roof, it was a complete mess from day one. We are writing this to warn other potential customers of the sales scam.
ROCHESTER, PENNSYLVANIA -- I have been shopping for a new roof. A friend of mine told me about Erie Construction and gave me the phone number. I called number, they set up a appointment for me the next day at 1 pm. They told me I would get a call to be sure I was home. I missed the call so I called back, was told salesman went to another appointment and was told that he could be there around 3pm. He showed up right around 3 pm.
Salesman name is **, came in a modest car, was very neat and polite. He measured the house, 14 square feet and showed me my options and discussed prices. The price was around 13k. I signed contract, thought the price was high but this is a metal roof. That made me wonder. I called ** next day and cancelled my contract. The reason why was because of installation problems. I told ** I didn't want a roof that leaked because of bad installation from sub contractors who didn't know what they were doing. ** assured me he would give me names of contractors so I could check them out.
** realized he wasn't going to talk me out of cancelling. He was not pushy at all, very professional and cancelled contract. I told him I was still thinking about using Erie. He said "give me a call" when I make my mind up. From local contractors I have estimates in the 6500 range to do my house. So all I have to say is if you are looking for a Porsche don't expect to pay for a Kia price. I have no pictures but if I did I am sure they would look great. The price is double for a metal roof but the material is twice as good. Haven't made my mind up but I'll let you know if I get a metal roof it will be from Erie.
RED LION, PENNSYLVANIA -- The salesperson who came out spent over 3 HOURS!!! If he had stayed on track and not told me his life story and his Sunday morning routine with his kids (ugh!), it would/should have taken about 45 minutes. When it came to the price, he presented an astronomical figure of $67,000. But wait... "We can do it for $45,000+/-, but wait, how about if you sign today, we can do it for $35,000."
WHAT??? And, for the life of me, he wouldn't stop pushing when we told him THREE times that we don't make decisions like this without discussing further and sleeping on it. Wasn't good enough - he made me tell him point blank that he needed to respect what we were saying and he wasn't getting an answer that day.
The next week, I received a phone call from someone in their office who said they wanted to come out and give us a better price. WHAT??? I told them they needed to email me their drop-dead price and that this pricing game is shady. He said he'd need to run it by his supervisor.
Next week, another phone call from a different person in their office offering the same thing - a better price. My response was the same - "Give it to me in writing, and in no uncertain terms will you be back at my home." Have we received anything... um... no. I feel badly for whomever has taken them up on their original offers - they overpaid by at least 30%. Shady, shady dealings.
ST. LOUIS, MISSOURI -- My father-in-law saw their advertisement on TV & he called the number. Within a couple of days two sale representatives came to look at his house and evaluate it. The sales reps were very nice and knowledgeable. They gave Dad the estimate and it was a little higher than he had planned. But when they found out that he had served in the Arm Forces and was a WWII vet that offered him a small discount that satisfied him.
They told us that someone would call the next week and they would be here within the next week to put the new roof on. It actually took about 3 weeks but that was faster than anyone else we had inquired with. My father-in-law was very happy. They did a very nice job, finished it that day and had it all cleaned up by 4 pm.
Mary, Thank you for choosing Erie Construction. It's excellent to know how pleased your father-in-law is with his new roof, and we appreciate you taking the time to share such great feedback. Please keep us in mind for any future home improvement needs.
HOLT, MICHIGAN -- My wife and I were in the process of replacing our windows, roof, and siding. Erie Construction knocked on our door out of the blue uninvited, and we decided to allow them to come out and give us a price. The experience was horrific. Here is how this company operates. They canvass neighborhoods trespassing on private property and knock on doors after dark. In our case, they showed up on our door step uninvited at 8:30pm! (No permit by the way). After the appointment was scheduled with the canvasser, we were told someone would call to confirm the appointment... (I guess they don't trust the canvasser).
Our phone rang at 9pm and we went through a 10 minute confirmation process that was literally mind blowing. I was asked where I worked, my home value, what my wife did for a living along with numerous additional questions about our personal information and about our home and property. This is not confirmation folks.. this is QUALIFICATION. They want to make sure that you have the income, equity and credit to purchase their products, before they send out a commissioned sales representative.
The next day, a salesman (who reaked of cigarette smoke) showed up 30 minutes late for the estimate. My wife was running late and he refused to talk with me until she arrived home (because they can't close me without my wife there). I asked if he wanted to get started and told him he could begin measuring if he wanted, but instead he became upset and took off!!! He said he would come back in 30 minutes. So he left, my wife came home, and he showed back up.
I will now attempt to make a very long story as short as possible. This man spent almost 4 hours in our house. He spent the first hour warming up to us. Small chat if you will. Then he went through an entire demonstration, measured, more demonstration, and immediately went into monthly payments without telling us the total cost. After spending about 30 minutes trying to get the total cost from him, he finally gave in and told us. The estimate was for windows, siding, and a steel roof. The price was over 40k. Yes.... 40k... and we have a one story ranch home.
Prior to this estimate, we had received 3 other estimates from local contractors for the same products. All 3 prices were MUCH MUCH lower. Anywhere from 10-20k lower!!! Erie Construction is a total rip off that uses outdated high pressure sales tactics. It was a complete nightmare. Now, I could have kicked this guy out of my house, but after an hour or so and realizing we were getting scammed instead, I decided to let the guy run with his scam just for kicks.
I became more interested in how he was going to attempt to scam me than I was in his products and prices.... and let me tell you, it was truly unbelievable how these people will try to trick you into thinking you are getting a lower price by giving you monthly payment information without giving you the total. You should have seen his face after 4 hours of attempting to scam us when I told him no and asked him to leave.
From start to finish, the way this company does business is really sad. They lost a 22k cash deal simply because of the way they approached me and the style of sales tactics they use. I bet they have lost millions of dollars in business because of this, but sadly they have made millions tricking people into monthly payments. I wonder how many of their customers have no clue how much they are really paying. I bet the bulk of their customers are the elderly. It's truly sad. Anyhow, knocking on doors uninvited at 8:30pm should be the first sign to NOT DO BUSINESS with Erie Construction.
Although I wanted to experience the attempted scam, it was still a horrific experience that I would never want to go through again. If you do not believe me, feel free to invite these glorified Kirby vacuum salespeople into your home, and you will see for yourself. It's a total nightmare. Needless to say, we did business with a different, local company. The contractor we bought from simply came out, measured, and put together a detailed proposal for us to review. We did our research, checked references, and then contacted the contractor a week later. He came out, answered our questions and we paid cash for the entire job.
We are extremely satisfied, and VERY GLAD that we were smart enough to not fall for Erie Construction's high pressure, one call close overpriced scam! NEVER EVER do business with Erie... The name alone (Erie) should make you nervous! EEEERY. If you do get a price from them then make sure to get other estimates. Do not EVER sign a contract (or anything for that matter) on the same day you get a price from them or anyone else for that matter.
Always do your research, and always sleep on it no matter what they tell you. Don't fall for their classic scam technique of telling you the price is only good for today. It's all BS, and it's a pressure tactic to get you to buy now, thinking you are getting a better deal. It's all about the money for these guys. Looking at other reviews on the web about this company, I honestly do not understand how they have continued to stay I'm business. Oh by the way, they continue to call us over and over again even after telling them we have everything done and to take us off their call list. We are on the National Do Not Call list, but I guess their high pressure telemarketers don't care.
I've learned since, that I can sue them for calling me repeatedly after being told specifically to "take me off your list and please do not call me anymore", and so I am in the midst of a lawsuit against them. Not only will they be fined by the FCC, ($11,000) but it appears they will settle. This whole experience has actually turned out well for us, and I really look forward to purchasing a new truck because of how Erie Construction chose to treat me. Thanks Erie!!
EVANSVILLE, INDIANA -- This is the letter I sent to Erie Construction: I saw one of your ads on the local news and had never seen a metal roof that looked quite like what you sell, so I called the number on the screen. I thought this was a local business that would come out measure my roof, show me a few samples and give me a quote to consider. I had no idea this was a big company that was sending a high pressure sales representative to my home and make me feel like I was talking to a used car salesman.
How and why he got on the subject of how Walmart has hurt the small business I really don't know, but then he turns around and starts making unappreciated remarks about local contractors. His exact words were they are just Bubba in a truck and kept saying this demeaning comment all evening. Well I know many of these so called Bubbas in a truck, they are friends and acquaintances that are hardworking people. I found this to be rude and very unprofessional but that was just the beginning!
Over the years I have hired several local contractors and NEVER once did I have to loan them my ladder so they could measure my roof. NEVER once did they say "before I get started do you have anything to drink." NEVER once did I have one of them just get up and go in my bathroom. I have dealt with the public my whole life. In my line of work I enter customer's homes on a daily basis and have never once asked for a drink or just walk in their bathroom. That is just not the way a professional person does business. If a customer offers me a drink "like I was going to do" is one thing but to just blurt it out is not right.
I fully expect to be treated like a used car buyer when I walk in a used car lot, but when I invite someone to my home I don't expect to have to haggle over a price, I've never had to do this with a local contractor. They come and give me a price and then let me think about it. Not this sales rep. He was determined that I was going to purchase a roof package from him that night. When he shot me his price I was a little surprised and he picked up on that then started coming down from there.
His first price was $20,000.00 and he expects me to just say OK. That is a lot of money and I'm not going to just jump up and say "sure" without doing a little research and I'm definitely not going to just jump on his offer after being disrespectful! Another thing that really bothered me was he asked me where I wanted my payment to be. I had really not thought about that and was not prepared to say, so he shoots me a payment. When I asked him how long that term was he could not answer. I'm certainly not going to say yes to a term I don't know if I'm paying on for 2 years or 20. When I call the bank to get a loan I know the interest rate and the length of the loan!
Upon leaving "which by the way took up 3 hours of my time" he made a comment that he just didn't understand why I would not say yes right then and there. Well he does not know my financial situation and what upcoming bills I have. I simply called to get a price so I could go from there and decide what I could afford and wanted to do. He wasn't gone one minute then was knocking on my door telling me he has a cheaper product, by that time he had most definitely wore out his welcome and I would not have bought it if it was the best deal of the century after all I had encountered.
There was an older gentleman with him that was fairly quiet, not sure if he was too embarrassed to say anything or simply amazed at this guy's lack of professionalism. I do want to comment about a lady I spoke with on the phone about my unpleasant encounter. Her name was ** and she was very apologetic and sincere while on the phone with her. The sad thing is this guy walks away from my home wondering why I would not buy his product!
We'd like to apologize on behalf of our sales staff in Evansville for the unacceptable service you received during your consultation. We expect our team to uphold our high service standards, come to the appointment prepared and approach potential customers with the utmost respect and professionalism. We thank you for bringing your unsatisfactory experience with our representative to our attention. Please rest-assured that we will take this opportunity to speak with our sales team to reinforce Erie Construction's service standards. Again, our sincerest apologies for your poor experience.
HARRISBURG, PENNSYLVANIA -- A representative from Erie Construction Co. came to my house conducting a survey on home improvements. I told the person that my roof and the shingles needed to be replaced at some time because they had been on for at least 23 years. I told her that she could set up a time and date for someone to look at the house.
A spokesman for the company called me days later and two gentleman came and looked at the roof and even in the attic, and stated I needed repair work done on the roof, and advised that some of my shingles had blown away, and water was coming in my attic. We sat down and they showed me the product that they had, and I agreed to have it done. The repair work was done in one day and I'm completely satisfied.
Michael, Thank you for the five star rating! We pride ourselves in providing prompt and professional service, and are delighted to know how impressed you were with our work. It was a pleasure serving you, and we hope for the chance to do so again in the future.
DAYTON, OHIO -- Older gentleman mid-forties, I was getting a simple estimate for windows and it just seems like he was very speedy and shook whole demonstrating. I was leery and didn't trust him one bit. After I wouldn't buy, he got an attitude and stormed out. He always asked to use bathroom and 20 minutes later he came out bloodshot eyes. I instantly was done and will never do business with that company.
My son died from overdose and I saw the same look in that gentlemen's eyes. Poor sales company. I mean, are these guys drug tested and have background checks done? I feel like I have to watch even closer with my home and I didn't count my prescription the pills I had in the bathroom, so I hope they were not taken. Buyers beware!
WILLIAMSVILLE, NEW YORK -- One day an Erie Construction sales person stopped by our house and asked if we wanted a roof replacement estimate. I agreed. He set up an appointment for someone to come out and speak with us. I took off work on the day they were suppose to come. They no showed. No call or anything.
About a month later they called me to reschedule. I told them "no thank you". They had their chance and missed out. For the last 3-4 months someone has called us from Erie Construction trying to get another appointment. Another salesman came by our house again this past weekend. Again I told them I had no interest in doing business with their company. I just got another call today from Erie Construction. Again I told them NO THANK YOU. I had to hang up on the guy to get off the phone!
MICHIGAN -- The initial work order described additional attic insulation needs: solar blanket, baffles and vent boots. The cost was extremely high priced. However a 'guarantee' promise that an icicle problem would be corrected was offered. NOTE: Icicles formed with the first snowfall of Fall 2014!! Workers came and efficiently completed some work EXCEPT for baffles because the workers discovered that baffles were already in place in the attic.
My phone calls to administration people have brought no resolution to my issue of having paid for supplies and labor (baffles and install of same) I did not need or receive. I do expect a substantial refund but have met with deceit and dishonesty. This incidence began April 2014 and not resolved as of Dec 2014.