I have been trading online since 1998 and had good and honest trading experience with Brown Co. But with E Trade (bought out Brown Co) who have other conflicting financial services, its quite different. With E Trade, orders are not filled at the real time value; orders are directed to exchanges where E Trade receive the best kick back; orders are withheld or filled in house; E Trade without our authorization purchased securities in the account; end of the day cash missing from the account; money withdrawal takes for ever while deposit date changes from one day to another while withholding the money; margin calls appears at their own free will etc.
Like to know if any one of you had similar experience or is it only me. My experience with E Trade is similar to what I had with Morgan Stanley Online who went out of business within less than six months.
SUFFOLK, VIRGINIA -- I spent five days just trying to open an account with E-trade. They called me and 'for security purposes' to verify my identity, they wanted me to tell them my EX-husband's first wife's BIRTHDAY!!! How on earth would I know that??? They then asked me the address of a NON-EXISTENT member of my family, and then wanted me to fax government-issued identifying information - this company's procedures are completely ridiculous!
1 Replies - Latest reply on 12/10/2008Add reply
I would recommend ANYONE over E-trade!!!
Worst Customer Service
CALIFORNIA -- Please, Do not open up with E*Trade Financial. You will lose all your money like I did and you’ll will be charge for a lot of stupid reasons and every time you have to call them to give your money back. ... read full review2 Replies - Latest reply on 12/03/2008
NEW YORK, NEW YORK -- I just deposited a 5$,000 into my e-trade account, on the night of Nov 17. While on the website it said that it would take 4 days to deposit the money into my account where it can be invested. When two days later I went to check up on it, my account said that the $5,000 won't be ready till Nov 29 to be traded.
So my advice if you deposit money in your account and want to trade with it any less than 2 weeks. Buyer beware.
CALIFORNIA -- The last thing I need is my financial services company treating me like a phone and cable company. I don't want to be redirected to Manila and around the world giving out my sensitive information (hello, identity theft anyone?) only to be on the phone for a good part of an hour until I finally get an American who actually knows about IRAs and American tax laws! I was with two other brokerage companies who were acquired by E*Trade. I know good service. This is not.
1 Replies - Latest reply on 10/24/2008Add reply
It's completely unacceptable! This is one financial services company that I will celebrate if it goes down in history with Lehman.
Etrade Is Misleading
E trade makes it sound like it is easy to sign up and start trading. I signed up I used their Quick Transfer function to fund my account so I could be quickly trading and take advantage fo the market ... read full review3 Replies - Latest reply on 10/29/2008
Deplorable Customer Service
Etrade has blocked access to my trading account. I am not able to trade, access or view my holdings. I called and spoke with an Etrade representative, identified myself as the owner of the account and ... read full review
OK I thought I'd vent my frustration here because it seems it's the only thing you can do when dealing with Customer No-Help Service.
I opened an E-Trade A/C a couple of weeks ago and was firstly impressed by the website set up. It took a while for my initial deposit to go through but gave it the benefit since it was a new account and not linked.
A week later I transferred a large sum using the Quick Transfer system on E-Trade set up to my linked account. No problem got an email and notification the next day my funds were transferred and accruing interest. The funds were also deducted from my linked account. The market was majorly moving so I was ready to trade on some researched stock I'd been waiting for the right time. But alas! Although my funds were in my E-Trade account, accruing interest, and cleared from my linked account...THE FUNDS WERE NOT AVAILABLE TO TRADE!!! What the f#*k... Customer No-Help Service assured me the funds were there accruing interest but would not be available to trade for 5 days!!! In a moving market it was quiet frustrating to see my chosen stock rise dramatically and not be able to trade! Thanks E-Trade for holding MY MONEY in nowhere land.
Note to E-Traders, make sure you set up a link from your external account and transfer from there. It apparently will be available on same day of posting in E-Trade...NOT 5 F&%KING DAYS LATER!!!
Etrade won't let me change my PIN. After more than 20 email exchanges, the right hand can't figure out what the left hand is doing and they keep sending me the wrong forms missing the "reference number' needed to change the pin. Several cards have been issued.
2 Replies - Latest reply on 02/16/2008Add reply
It is a serious security issue and all I get is incompetence and irrelevant non-responses.
Formal Complaint Policy Procedures
MERRIFIELD, VIRGINIA -- November/2007 By phone contact, I set up an account with E- Trade Financial Bank, thinking my account was set up after following the direction's of the Teller. I had to go and deposit from my external ... read full review3 Replies - Latest reply on 03/21/2008
I tried to open an account with E-Trade to get their 5.05% interest rate. Their website would not allow me to use my P.O. Box in my address where our mail comes. I had to call twice to get this entered in my profile so that I could receive information they wanted to send. When nothing happened after 2 days, I accessed the account but it would not allow me to use their online message center. When I called their telephone system , it was a joke. The automated system repeated the numbers I gave them but could not 'understand' my response. Then it started giving squirrelly responses. I had to call three different times to finally get through the system.
1 Replies - Latest reply on 01/16/2008Add reply
When I eventually spoke to someone in 'customer service', they wanted me to fax my drivers license 'twice' and another statement to verify my physical address. I told them my drivers license had the same information I had given them - in fact, they had said it was the information on my driver's license that caused the concern to begin with so they already knew what was on my driver's license!
I have opened any number of accounts including bank accounts online. This was the most laughable, frustrating, and useless experience I've ever had.
Opening a new account...
ATLANTA, GEORGIA -- I applied for a new account by mail on December 16th 2007 and after not receiving any response I called in to check the status in the first week of January.
The customer service rep was cooperative ... read full review1 Replies - Latest reply on 01/15/2008
Mismanaged an IRA Account
My husband and I are in E-Trade Nightmare Hell. We have nearly a half million dollars invested in an IRA there. Two years ago, my husband called to purchase a $100,000 CD within the IRA account, our only ... read full review3 Replies - Latest reply on 03/17/2008