Europcar Are Cheats
CAPETOWN, SOUTH AFRICA -- We were on holiday in Capetown South Africa over Easter 2012. We finished a great holiday there until we dealt with Europcar's post-rental billing service.
While renting a Europcar sedan (which in ... read full review2 Replies - Latest reply on 07/09/2012
On September 8th 2009 I had booked a car for 9:30. I was to pick it up at the Edinburgh office and drop it off on September 11th at the Glasgow Office prior to returning home to Canada.
While in Edinburgh, ... read full review2 Replies - Latest reply on 10/10/2009
Europcar = credit card fraud
STAY AWAY FROM THESE CRIMINALS AS FAR AS YOU CAN!!!!!!
Europcar is basically an enormous credit card fraud scheme, covering as a car rental company.
I too have had a horrible experience with them ... read full review7 Replies - Latest reply on 02/11/2014
CANCUN AIRPORT -- I booked through Europcar 3 months in advance online because their prices were very reasonable. We go to Mexico on a regular basis and thought we would try another company. That was our first mistake! The confirmation included a picture of the car we would be renting and even listed the car as a 5 passenger. Upon arrival we were shown a hatchback 4 passenger car even though we had a confirmation for a 5 passenger car. We tried to reason with them but they would not even listen to reason .When we asked them what an upgrade would cost they really tried to "sock it to us" with an outrageous price because they thought we had no other choices.
2 Replies - Latest reply on 04/22/2013Add reply
We walked across the street to Thrifty and got a better deal and better car and was in and out of the car rental in under 20 minutes.
I hope a million people read this email and avoid renting with Europcar!
This summer my wife and I rented a car from Europcar France; we picked the car up in Caen and dropped it off in Rennes. This is the second time we've had trouble with Europcar France. Anyway, when we picked the car up we at first agreed to bring the car back full of gas then changed our minds and the agent agreed to change the contract (which she didn't do) This has caused us all kinds of headaches!! We dropped the car off in Rennes and the Europcar agent said everything was in order, no problems. We had brought the car back empty as we thot we had prepaid for fuel. Next thing we know, we get a bill from Europcar for not only the fuel but also an extra charge of $50 euros for refueling charge. What a joke!! Anyway, we tried unsuccessfully to resolve this with Europcar on several occasions. The problem is they have a lot of good rental agents but they also have some agents who don't want to be bothered and just want you out of their office, such was the case at the Europcar Caen office. I hope to never go back there!! Add reply
SICILY -- We encountered big problems two times with Europcar in Sicily: this year 2010, we hired for three days in Augusta near Catane (Sicily Rent Car, agency of Europcar). Gas tank on reception at the hotel was 1/3 empty and there was nobody to fill out the checkin form, we gave it back with a full and got an invoice for 4 days and not 3 and were charged a full of gas. Impossible to join any Europcar customer service, it doesn't exist and I think they just don't mind about insatisfied customers ... So here we are, shut up and pay, thanks Europcar ...
In 2008, we booked our rental on the Europcar internet site to take the car at Europcar Cefalù. Problem : The man was unfriendly and wouldn't accept the prices of our booking document, he tried to sell it twice the internet price. After long discussions (when there is a problem, they forget their English and speak italian) about prices and insurances we finally refused, and just passing the door he came to see us and told us he would accept. However, we paid more than indicated on the Europcar site. On 2009, we went to Hertz in the center of Cefalù, they were very friendly and the transaction was very smooth and not expensive.
UK -- Having seen other reviews on this site, I thought I would add my voice to those dissatisfied with Europcar's customer service (or lack thereof). I rented a car in July/August 2009 for 1 month. When I took the car, I confirmed with the clerk that it should be returned empty. I then confirmed same on return. I was then shocked to be charged an exhorbitant sum for the car to be filled with petrol. At the time, fuel was Stg 1/- per litre and I was charged approx Stg 1.70 per litre. Also, I apparently had a fine. I was charged twice for this fine and have been fighting since to get a copy of the fine, a refund of the double charge and an answer to my query about the cost of the fuel. Every communication with Europcar has been met with silence. I have now contacted UK Trading Standards for clarification on this case and will continue to fight for my refund and for the fuel charge situation to be clarified.
I will never rent from this company again and would advise others to do the same - it will end up costing you double what you expected!
My wife and I rented a Peugot 107 for two weeks in June 2009, through easyJet, from the Faro Airport outlet of Europcar Portugal.
I declined the 13 euros per day for CDW & THW since I had coverage with ... read full review1 Replies - Latest reply on 06/26/2009
We rented a car from europcar for a week in May. The day before we were to return the car it stalled. We tried for 5 hours to contact roadside assistance. We were finally towed to the middle of nowhere. Europcar told us to find a way to get back to our villa over an hour away. They told us they didn't care what happened to us. When we arrived at the Europcar Rome airport office the next afternoon, they were told there was nothing they could do because it was Saturday. We filed a complaint but of course nothing was done. The car rental was 556 euros. After being stranded by europcar we spend 200 euros on a cab and 400 euros on a car service to get us back to Rome. We spend over $300 on phone calls to customer service who continued to hang up on us. After returning home a few weeks later there were charges on my credit card for the tow truck and for special fees and gas. I have tried repeatedly to get somebody at Europcar but nobody ever responds to e-mail or to phone calls. Don't ever rent with Europcar!!!!2 Replies - Latest reply on 06/19/2009Add reply
Another Scam From Europcar!!
BRISBANE AIRPORT -- My recent experience with this car rental company...
I have booked & used the car over the weekend 6-9 March 2009 in Brisbane. I have picked it up at the airport on Friday 6 March ’09 and was given ... read full review1 Replies - Latest reply on 03/20/2009
LYON FRANCE -- We rented a car from Holiday Autos for five days from Lyon airport and they allocated Europcar as the local renter. No problems or bumps. Didn't even take photos when we returned it because a uniformed Europcar employee inspected the car in front of the five of us, accepted it as undamaged and sent us off with a smile - nothing to sign.
3 Replies - Latest reply on 07/10/2008Add reply
Later Europcar sent an invoice for "Damage Surcharge" (damage unspecified) and ripped an astonishing GBP975 (around $1900) from our credit card. Hopefully it's an error rather than fraud...
What A Shame
Rented the a/m vehicle via auto europe uk and paid full rental in advance for 4 days.
At the Stansted station I paid for a full tank of fuel and extra insurance to remove all excess.
Before ... read full review3 Replies - Latest reply on 06/18/2011
I was charged a late reurn fee in Launceston, Tasmania (Australia).
1 Replies - Latest reply on 03/20/2012Add reply
The car was due back at 11.30 AM. I can prove I caught a plane at 11.20 AM. They say it was not returned until 4.30 PM, by which time I was at home about 2000km away.