I WILL NEVER EVER RECOMMEND CAR RENTAL FROM EUROPCAR EVER AGAIN!
I regretted not renting from Avis instead!
1. I had rented from europcar from the airport 31 Dec 2011- 4 Jan and dropped off at ... read full review1 Replies - Latest reply on 03/03/2011
NEW ZEALAND -- Although the clerk at the desk was a little gruff and unwelcoming, we did get the car we reserved and were on our way. In Napier, the car was vandalized, and a complete police investigation & report were filed. Upon return to Europcar in Wellington, they asasessed the damage (which took quite a long time with three staff that obviously did not know the procedure), and a complete claim was filed, a contract sign, and damages paid for. Two months later I get a mysterious $1,300 (USD) charge from Europcar Christchurch with no e-mail explaining anything about the charge. I contacted my bank, who said the charge to their system included no explanation of the charges, and had no routing numbers of any kind so it could not be investigated by my bank, but they put a claim against Europcar. I have been completely lost in the Europcar internet maze, and no e-mail messages have been answered. I've had even poorer luck with their voicemail system, which seems designed to discourage any customer assistance of any kind. Obviously, I will not rent from Eurpcar again, but in many of the complaints I've seen, many others have been victims of Europcar's unexplained and unwarranted charges.1 Replies - Latest reply on 01/31/2011Add reply
VALENCIA/MADRID -- I picked a car at the Train Station, I didn't check the front bumper just the back, It was for a day rental to drop the next day at the airport in Madrid to get in my flight back to US. When I got to the airport, he saw some powder white, not even a scratch, he said that didn't have full insurance just damage to third party.
I am been charging in my credit card a damage I didn't make when I returned a car at the airport in Madrid T1. I picked up the car at the train station, the person at the counter told me to check the back of the bumper, I didn't even check the front bumper. No one follwed me to check the car with me. I drove to Madrid and returned the next day with full gas. When I returned, I had to get on my flight, not much time to argue with the Europcar agent, he saw some white powder in the left front side, I was totally in shock, bcs if I knew I could have cleaned it, not a scratch, just saw the person some powder in his hand, he said he need to charge me. I found on Sept 19th two charges in my account of a total of $517.01. First, I didn't do any scratch in the above car, I requested a picture of the damage am been charged.
Stay clear of Europcar. Original 3 day rental at $120 cost me $400 to date and afraid they have access to more.
First extra charge of $115 came a month later claiming 30 minutes late. In reality I signed for the car at the airport at 9am, but didn't take hold of the vehecle until 10am. Returned at 9:30am 3 days later, charged me a full day at walk in rates!
Secondly, and more infuriating is the $160 charge I just received for what they call administrative fees. These fees were added because I entered the city of Bologna with their car and was on a database. For anyone traveling in Italy many cities have restrictions on driving within city limits. I was aware of this and the car was registered through my hotel with the authorities. Though I was legal and no fines were issued by Bologna Europcar's policy is no returns on administrative fees. So I was charged by Europcar $160 for essentially doing no wrong.
I find this company unethical. They will find anyway to charge your credit card after you are long home. Stay away, pay slightly more with a reputable company, and have piece of mind after returning home.
Europcar Ruined Our Vacation
SZCZECIN POLAND -- Hello,
My wife and I have rented a car on-line through your website to be picked up in Szczecin Poland on July 17th, 2010 at the Novotel Hotel for 9 days. We were travelling from Edmonton Canada to ... read full review1 Replies - Latest reply on 08/09/2010
Phony Credit Card Charges
ITALY -- I spent 2 months in Italy last year from August to October 2008. While we were there we rented a car. The Place we rented from was Europcar at the Termini location in Rome.
As with any car rental you ... read full review1 Replies - Latest reply on 05/07/2009
Charged for non damage
DUBLIN -- Having returned our 7 seater car to Dublin Airport in July, after a 7 day hire, we asked at the desk for them to check it, they said they didn't need to, i again said i wanted them to check it for damage, ... read full review5 Replies - Latest reply on 05/03/2008
They charge you for everything they promised not to.
4 Replies - Latest reply on 06/22/2007Add reply
They charge additional days when you bring back the car on time.
They charge you insurance when you told them you dont require the insurance.
They are extremely rude and very unprofessional.
They charge you a one way fee when they mention on there quote that it is included in the price.
They are a major SCAM.
STANSTED -- Do not be sucked in by a price of Europcar 'too good to be true'. Europcar policy is to rent out cheap and later charge your credit card for phantom services. Please read on.
In January 2014 Momondo provided the most convenient rent-a-car at Stansted and we booked via CarTrawler for 2 days a car with Europcar. CarTrawler offered for € 6.90 per day an insurance to cover the GBP 1,000 own risk Europcar applies. Collecting the car at Europcar Stansted we were offered the same extra insurance for GBP 30 per day. We felt for a rent of less than 40 hours we could do without the extra cover. What a mistake!
We drove the car carefully, no damage whatsoever and returned the car at 23:45 PM at Stansted. Notwithstanding Europcar claim to be open till 01:00 AM, the Europcar desk was closed. We had to leave the car keys at the key return box. We didn’t realize that now we were a Europcar hostage. A day late our credit card was charged for an extra GBP 92.
We should be happy we were not ripped off for a larger amount. Endless calls with the service dept finally revealed that Europcar proclaims we had returned the car with a scratch. A true lie that brings Europcar money they miss by renting out cheap and not selling you an insurance that costs more than the rental price.
Europcar is a rent-a-car company definitely to be avoided.
Car Rental SCAM!
Our family travel abroad every year. We planned to visit Western Australia in September. My daughter rented a 12 seater from Europcar via Rentalcars.com. She paid the full rent and the excess damage insurance ... read full review2 Replies - Latest reply on 10/26/2013
I rented a car from Europcar in Italy (Catania) in June. I have now had charges on my credit card in September and October which are completely bogus. I think someone is running a credit card fraud scam out of their Catania office. 4 Replies - Latest reply on 10/13/2011Add reply
Worst car rental company ever
This car rental experience was probably one of the worst experience of my life. I reserved the car via europcar website for 8:00 A.M. on the 1st of February 2011. First of all, your website stated that ... read full review
I HIRED A CAR FOR 3 DAYS WITH THIS COMPANY I DECLINED THEIR INSURANCE BUT WHEN I GOT THERE THEY NEEDED £1200 ON DEPOSIT SO PRACTACLY FORCED TO PAY FOR THEIR INSURANCE AND CHARGED ME TWICE. ONCE ON MY CARD AND AGAIN ON MY FRIENDS CARD. THEY DONT TELL YOU THIS WHEN BOOKING. THEY DO A GOOD JOB OF MESSING THINGS UP AND CHARGING YOUR CREDIT CARD TWICE. 1 Replies - Latest reply on 12/16/2010Add reply